Visiting Nurse Svc in Des Moines, IA

Pros

• The experience was five-star with proactive outreach after applying.
• They made significant progress with the support and received ample resources for further help.
• They are set with the baby items and supplies they need.
• Home visits and the education provided were 100% amazing.
• They would definitely refer the service to others.
• They love paying it forward and sharing their positive experience to help the next family.
• The team is awesome and always responds in a timely manner.
• The staff member who conducted the test was very professional.

Cons

• The place doesn't greet visitors at the door.
• The staff makes people feel bad about themselves for being there.
• The desk staff needs to watch HR training videos on customer service.

Review

Visiting Nurse Svc in Des Moines is best suited for households that want in-home health support delivered through scheduled visits, with an emphasis on care coordination and practical resources. The service shines for families navigating postnatal needs, home-based education, and ongoing nurse-led support for chronic conditions or recovery without requiring a move into a facility. When the goal centers on staying at home longer, maintaining independence with professional oversight, and gaining access to tangible items and guidance - such as baby supplies or care materials - the model aligns well. It isn't a fit for those seeking constant social programming or round-the-clock supervision; it is a targeted, home-based nursing and support framework.

Those who should consider alternatives include families prioritizing a consistently warm front-desk experience or a uniformly welcoming client-facing atmosphere; if the first impression and ongoing administrative ease matter daily, this provider may not consistently meet that expectation. Also, if a resident requires 24/7 supervision, persistent social engagement, or the security and amenities of a residential setting, an assisted living option or a facility-based program with stronger service guarantees may be preferable. The reviews reveal a notable lapse in front-office courtesy in at least one encounter, a factor that should be weighed heavily by families sensitive to interpersonal dynamics.

On the upside, the strongest attributes are tangible: rapid outreach during intake, regular home visits, and substantive education that translates into actionable steps for families and patients. The ability to secure baby items and supplies, along with ongoing resource referrals, demonstrates a hands-on approach that meaningfully reduces caregiver burden. Perceived responsiveness - timely follow-ups and continued assistance - delivers real peace of mind when managing complex schedules or new medical routines at home. For families weighing home care over facility placement, these benefits can be decisive, provided the care needs fall within the service's nursing scope and capabilities.

Yet the cons are not negligible. The front-desk encounter cited in one review signals a consistency issue in customer service that can undermine confidence during critical moments when reassurance and clear communication are essential. If a family values a consistently welcoming first impression and smooth administrative logistics, that inconsistency might undermine overall satisfaction even when clinical care is solid. The overall rating around 3.7, with two high-rated experiences and one poor one, suggests outcomes may hinge on the specific staff assigned and the local office culture. This variability should factor into the decision process.

Decision-makers should vet a few practical questions before committing: the exact scope of in-home nursing services offered, scheduling cadence, and whether there is a dedicated case manager for care coordination; the breadth and accessibility of educational resources; clarity on costs and insurance coverage; and the procedure for escalating concerns or requesting a different clinician if interpersonal friction arises. Demand a clear service guarantee, a written care plan with regular reassessments, and a trial period to gauge whether the home-based approach reliably meets expectations for clinical outcomes and caregiver relief. Confirm that the Des Moines office can coordinate with any other health providers already in place and that there is a transparent mechanism for adjusting services as needs evolve.

Overall, Visiting Nurse Svc is a viable option for families prioritizing in-home clinical oversight and practical, immediately usable resources. When avoiding a move to assisted living is the primary objective, the combination of home visits, resource connections, and timely communication makes it compelling - so long as personnel delivering the service maintain a consistently professional and courteous front-line experience. For households that place a premium on a uniformly warm customer journey and guaranteed 24/7 supervision, those needs point toward facility-based alternatives. In appropriate scenarios, this provider can act as a powerful bridge to longer-term independence, with the caution that interpersonal consistency should be verified upfront to prevent avoidable friction from eroding overall outcomes.

Physicians

• Samuel M Maurice, MD (0.2 miles)
• Mercy Physical Medicine and Rehabilitation (0.3 miles)
• Surgical Affiliates (0.3 miles)
• Diabetes Center (0.3 miles)
• MercyOne Pediatrics Specialty Clinic (0.3 miles)
• Women's Health Specialists (0.3 miles)
• Ruan Neurology Clinic (0.4 miles)

Hospitals

• Select Specialty Hospital-Des Moines (0.3 miles)
• Mercy River Hills Surgery Center (0.3 miles)
• Mercy Medical Center 7 South (0.3 miles)
• Mercy Hospital Pediatric Unit (0.3 miles)
• North 3 - IMMC (0.6 miles)
• UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (0.6 miles)
• Methodist Hospital North 6 (0.6 miles)

Restaurants

• Heather’s Kitchen (0.8 miles)
• Fresko (0.8 miles)
• Lua Brewing (0.9 miles)
• Fongs Pizza (0.9 miles)
• Royal Mile (0.9 miles)
• Zombie Burger + Drink Lab (0.9 miles)
• Aposto (1 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.2 miles)
• Caribou Coffee (1.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• Dahl's Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Medicap Pharmacy (2.8 miles)
• Walgreens (3.3 miles)

Parks

• Gray's Lake Park (2.3 miles)
• Stone Park (2.3 miles)
• Sayers Park (3.5 miles)