Visiting Nurse Svc

Pros

• They rated their experience as 5 stars and were reached out to within three days.
• They made a lot of progress in the third trimester with the organization's support.
• They received lots of resources for additional help.
• They are set with the baby items and supplies they needed.
• The home visits and education provided were 100% amazing.
• They would definitely refer the organization to others.
• They love paying it forward and sharing their positive experience to help other families.
• The team is awesome and always responds in a timely manner.
• They are grateful for the ongoing help for themselves and their partner throughout the journey.
• The tester who performed the DNA test was professional.

Cons

• The front desk did not greet them at the door.
• They felt they were made to feel bad about themselves for being there.
• The desk staff's customer service was poor and could benefit from training.

Review

A mother's journey through pregnancy and early parenthood can be a whirlwind of emotions, and this account captures a remarkable arc of support, progress, and gratitude. The writer recalls beginning engagement with the organization around the six-month mark of pregnancy, and by the time she reached the third trimester - about seven months along - she had already seen substantial progress. The relationship built with the team became a steady source of guidance and practical help as she navigated pregnancy, preparing for the arrival of their baby. Throughout, the emphasis is on growth, not just in anticipation of a child, but in access to resources, education, and ongoing support that carried into the home.

What stands out in this narrative is the breadth and practicality of the help received. The organization provided extensive resources for additional support, and the writer consistently reached out when new questions arose. She emphasizes that she now has baby items and supplies she needs, all of which were facilitated through the program. The support didn't stop at information; it included tangible assistance delivered in the form of home visits and educational content that the writer describes as "100% amazing." This combination of hands-on visits and relevant education helped her feel prepared and cared for as a soon-to-be parent.

Reliability and responsiveness emerge as recurring themes. The writer notes that staff were very attentive and that responses were timely - an important factor when navigating the complexities of pregnancy, preparation, and early parenting. This sense of dependable communication contributed to a strong sense of security, allowing her to feel supported not only in the moment but as she faced upcoming milestones. The experience was portrayed as highly satisfactory, with the impression that the organization's team consistently followed through on promises and information.

The writer also foregrounds a powerful value she holds dear: paying it forward. She expresses a clear intent to refer others to the organization and to share the resources she benefited from with the goal of helping the next family. This sentiment goes hand in hand with pride in the journey so far and a desire to extend the goodwill she received. She speaks of being proud and grateful for the ongoing help and for the way the resources and support have empowered her and her partner through what can be a challenging process. The overarching tone is one of gratitude, advocacy, and a personal commitment to support others in similar situations.

However, the narrative also includes a candid critique of a separate experience at the same organization. The writer recounts arriving with her husband for a DNA test related to a child from a previous relationship and describes a negative first impression: a lack of greeting at the door and an overall atmosphere in which she felt they were not welcome. There is a pointed remark about the receptionist or front desk staff, suggesting they would benefit from customer service training - specifically noting that the desk "needs to watch a few human resource videos over customer service." This portion of the experience stands in contrast to the rest of the visit, signaling that not all encounters were equally positive and that there is room for improvement in how guests are greeted and treated upon arrival.

In defense of balance, the writer also credits the objective professionalism of the staff member who conducted the DNA test. Despite the chilly reception at the front, the professional who performed the test was described as very capable and professional. This dichotomy - strong, supportive care in some interactions, tempered by a negative initial impression in others - suggests that while the organization excels in ongoing, compassionate support and practical resources, there can be inconsistencies in front-desk customer service that could affect overall impressions.

Taken together, the account paints a nuanced portrait. The core message is one of deep appreciation for the comprehensive, proactive help that helped the writer and her partner prepare for their child: home visits, educational resources, timely communication, and a tangible sense that they are not alone on this journey. The experience also underscores the importance of consistent, welcoming first impressions, reminding the organization that every touchpoint - from the moment someone walks in the door - contributes to the overall sense of support and safety they provide. With continued attention to customer-facing interactions, the overall experience could become even more uniformly positive, aligning the heartfelt gratitude for the program's strengths with an equally strong front-dline welcome for every visitor.

Physicians

• Samuel M Maurice, MD (0.2 miles)
• Mercy Physical Medicine and Rehabilitation (0.3 miles)
• Surgical Affiliates (0.3 miles)
• Diabetes Center (0.3 miles)
• MercyOne Pediatrics Specialty Clinic (0.3 miles)
• Women's Health Specialists (0.3 miles)
• Ruan Neurology Clinic (0.4 miles)

Hospitals

• Select Specialty Hospital-Des Moines (0.3 miles)
• Mercy River Hills Surgery Center (0.3 miles)
• Mercy Medical Center 7 South (0.3 miles)
• Mercy Hospital Pediatric Unit (0.3 miles)
• North 3 - IMMC (0.6 miles)
• UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (0.6 miles)
• Methodist Hospital North 6 (0.6 miles)

Restaurants

• Heather’s Kitchen (0.8 miles)
• Fresko (0.8 miles)
• Lua Brewing (0.9 miles)
• Fongs Pizza (0.9 miles)
• Royal Mile (0.9 miles)
• Zombie Burger + Drink Lab (0.9 miles)
• Aposto (1 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.2 miles)
• Caribou Coffee (1.9 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• Dahl's Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Medicap Pharmacy (2.8 miles)
• Walgreens (3.3 miles)

Parks

• Gray's Lake Park (2.3 miles)
• Stone Park (2.3 miles)
• Sayers Park (3.5 miles)