Alden-Morrow Rehab Health Care

Pros

• The nursing staff at Alden Northmoor is phenomenal.
• Admissions is great and the overall care is five stars.
• Physical Therapy is great, and CNAs do a phenomenal job.
• The staff are kind and compassionate, and the facility is always clean and orderly.
• Lucy, a CNA, went above and beyond to help residents.
• Crystal Atsaves is a valuable asset to the facility and treats residents with dignity and respect.
• The wound nurse was exceptional, treating deep bed sores and wounds with the utmost care.

Cons

• This place is a house of horrors.
• They should be investigated by Medicare, Medicaid, and every department of health.
• My mother sits in her urine and feces for hours.
• The staff were described as terrible and the care and environment were poor.
• My grandfather was injured in their care and they left a message stating he was injured at the hospital before his return home.
• Residents were drugged all day, called names with a smile, and not fed adequately, leading to infection and a fall.
• Phones for patients don't work, and management and nurses do not respond.
• This facility contributed to a patient's rapid weight loss and death.

Review

Rising above the rest in some stories and sinking to troubling depths in others, Alden Northmoor presents a picture of care that runs the gamut from outstanding to alarming. Across a wide range of experiences, many families describe a facility where warmth, attentiveness, and genuine compassion are readily on display. They recount extended stays with reviewers praising the nursing and admissions teams, the rehabilitation and therapy services, and the everyday kindness of the CNAs and support staff. In these accounts, the place earns high praise for its five-star potential, its cleanliness, and the overall sense that the staff truly wants to help loved ones feel safe, respected, and well cared for.

Several reviewers highlight specific examples of exceptional, person-centered care. One family notes that their brother's extended stay was nothing short of spectacular, praising not only the nursing staff but admissions and physical therapy as well, and describing the CNA team as doing a phenomenal job. Another parent speaks of a dad who received wonderful, compassionate care in a clean, orderly facility, expressing heartfelt thanks for the staff's kindness. A family member recalls their Morher-in-law's last days, emphasizing caring, compassionate staff who seemed to anticipate needs and provide comfort at every turn. The same sentiment of reliable, attentive care appears in multiple stories about rehab stays, where 24-hour support, satisfying meals, therapy, activities, and reassuring nursing staff created a sense of well-being and safety for residents.

Praise often centers on particular staff members who stand out for their dedication. A caregiver commends Lucy, a CNA, for her exceptional care during a six-week rehab stay, noting that Lucy went above and beyond to help their mother feel safe and cared for. The social work team is frequently singled out as well; one reviewer specifically mentions Crystal Atsaves, a social worker who has been described as phenomenal - able to handle challenging cases with warmth and respect, and someone who treats residents like family. In another testimonial, a care manager who collaborates with Alden Northmoor for many guardianship clients praises the social workers and Crystal's compassionate approach throughout various stays. These recurring names mark a thread through many positive experiences, suggesting that when certain staff members are on hand, residents receive consistently strong support.

The positive narratives extend beyond direct medical or nursing care to encompass the broader environment and daily life at Northmoor. Families describe a facility that feels safe, well organized, and attentive to routine needs - great at providing regular meals, therapeutic activities, and opportunities for participation. Several reviewers emphasize the importance of feeling heard and supported by administrative and healthcare teams, with administrators who communicate proactively and reach out when there is news or updates to share. The sentiment is that, for some families, the combination of competent medical care and genuine kindness can make a difficult time more bearable, and the facility is increasingly viewed as a first-rate option for loved ones who need skilled rehab or long-term care.

Yet a starkly different perspective also appears within the same set of reviews. A portion of the feedback is harsh, describing Alden Northmoor as a terrible place that should be investigated by Medicare, Medicaid, and health departments. In these accounts, residents reportedly sit for hours in urine and feces, and staff are accused of neglect or mistreatment. One family states that their mother endured a prolonged period of discomfort and poor care, while another recounts a grandfather's death and alleges that he was injured in the facility with a troubling lack of timely, transparent communication. There are mentions of mismanagement and a sense that the facility's leadership is out of touch with what is happening on the floors, with claims of being unable to reach social services or management, and of routine issues such as unresponsive call lights, unaddressed maintenance problems, and a lack of accountability.

Additional negative experiences focus on operational and interpersonal challenges. Reviewers describe a facility that is short-staffed, which leads to residents going long periods without being changed or checked. There are accusations of nurses spending time on personal conversations rather than attending to residents, and even specific personnel are criticized - for example, a nurse named Erlinda described as antagonistic toward staff and residents, with management allegedly turning a blind eye. Other complaints include broken or non-working phones for patients, unreliable or non-existent voicemail, and a general sense of disorganization among management and frontline workers. Several reviews point to language barriers and a perception of insufficient training for new staff, contributing to frustration and a perceived decline in care quality.

Taken together, these reviews paint Alden Northmoor as a facility capable of delivering remarkable, compassionate care when the right people are present and the right systems are functioning. Many families recount deeply positive, nearly transformative experiences: attentive caregivers who treat residents with dignity, a clean and orderly environment, and rehab programs that help people regain strength and quality of life. At the same time, other families report serious concerns about safety, responsiveness, and leadership, describing conditions that feel unsafe or neglectful and a management culture that seems unable to address problems promptly. This mix of glowing praise and severe criticism underscores the variability that can occur in any large care setting, where staffing levels, morale, and individual staff members can dramatically shape day-to-day experiences.

For anyone considering Alden Northmoor, the messages here suggest a careful, nuanced approach. If possible, prospective families might benefit from talking with multiple staff members across shifts, visiting at different times of day, and asking current residents or family members about daily routines, call-bell responses, and how concerns are addressed by social services and administration. In particular, seeking out conversations with the facility's well-regarded social workers, such as Crystal Atsaves, and asking about the availability of staffed therapy and nursing teams could help illuminate which experience is most likely to unfold. The spectrum of reviews makes clear that for some residents, Northmoor provides an exceptionally supportive home with devoted staff; for others, it can feel like a place where problems go unnoticed or unaddressed. The choice, then, hinges on aligning expectations with the realities of staffing, management responsiveness, and the specific needs of the loved one in question.

This part of Chicago, Illinois, offers a diverse range of amenities and services that could potentially make it a desirable location for senior living. With several parks like Washington Park and Burnham Park nearby, residents can enjoy outdoor activities and leisurely walks. There are also multiple hospitals and pharmacies in the vicinity, providing easy access to healthcare services. Additionally, there are various dining options ranging from casual eateries like McDonald's to neighborhood gems like Maria's Packaged Goods & Community Bar. The presence of public transportation options such as Metra and CTA stations allows for convenient travel within the city. Overall, this area offers a blend of recreational opportunities, healthcare facilities, and dining options that may appeal to seniors seeking a vibrant community to call home.

Parks

• Washington Park (0.8 miles)
• Promontory Point (2.2 miles)
• Burnham Park (2.3 miles)
• Wooded Island (2.3 miles)
• Osaka Garden (2.4 miles)
• Jackson Park (2.5 miles)
• Ping Tom Memorial Park (3.7 miles)

Transportation

• 59th st Junction (1.2 miles)
• Metra - 55th / 56th / 57th St (1.9 miles)
• CTA - Sox-35th Red (1.9 miles)
• CTA - Cermak-Chinatown (3.5 miles)
• Metra - LaSalle Street (4.9 miles)
• Van Buren Street Metra & South Shore Trains (5.1 miles)
• CTA - Clinton (5.1 miles)

Hospitals

• Comer Children's Hospital (1.3 miles)
• St Bernard Hospital (1.8 miles)
• University of Illinois Hospital & Health Sciences System (5.2 miles)
• Rush University Medical Center (5.5 miles)
• John H Stroger Jr Hospital (5.5 miles)
• Advocate Trinity Hospital (6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3.5 miles)

Physicians

• Illinois Eye Institute (2.2 miles)

Restaurants

• Marz Community Brewery (2.5 miles)
• Maria's Packaged Goods & Community Bar (2.8 miles)
• Leo's Den (2.9 miles)
• Fred & Jack's (3.3 miles)
• McDonald's (3.4 miles)
• Popeyes Louisiana Kitchen (3.7 miles)
• Lil's Something Kool Cocktail Lounge (3.9 miles)

Cafes

• Starbucks (3.2 miles)
• Intelligentsia Coffee (5.6 miles)
• Wildberry Pancakes & Cafe (5.6 miles)
• Tiny Tapp & Cafe (5.7 miles)
• Blue Bottle Coffee (5.9 miles)

Places of Worship

• St Philip Neri Parish (3.7 miles)