Valley Healthcare Center in San Bernardino, CA
SaveInterior
Outdoors
Decor
Living Room
Seating Area
Outdoor
Tree
Exercise Equipment
Wheelchair
1680 North Waterman Avenue, San Bernardino, CA 92404
For more information about senior living options: (844) 490-3973
Fred is an awesome CNA who treats residents with care. J at the front desk is a lovely staff member who is always helpful. Adriana S. is a very awesome and strong member of the team. Jan is a real sweetheart who makes the front area welcoming. The staff work hard and provide care with compassion and dedication. Glenda, Nate, Tanisha, and Sam are amazing nurses who provide excellent care. The facility is incredibly clean and the nurses are friendly. Jay at the front desk is caring and kind, brightening visitors' days. The therapy team is very good and helps residents with rehabilitation. Valley Healthcare Center goes above and beyond to celebrate residents and make them feel at home.
One reviewer described the facility as awful and warned others not to send their loved ones there. The place was said to smell of urine and be dirty and run-down. The staff were described as rude, unprofessional, and unresponsive to call lights. There were reports that critical medications were neglected, risking residents' health. Residents were said to be left in soiled conditions and not promptly cared for. The facility was described as severely understaffed with inadequate supervision. Some reviewers claimed the front desk and administration cared more about money than patients, and that the facility should be shut down.Valley Healthcare Center in San Bernardino is best suited for families seeking aggressive rehabilitation and daily, hands-on care from a staff that can form genuine, ongoing relationships with residents. The strongest case is for seniors who regain function through robust PT/OT, appreciate structured activities, and value front-line caregivers who know residents by name and coordinate family input into daily routines. Veterans and others pursuing meaningful rehab with attentive, humane care will often find real value in a culture that celebrates milestones, hosts events, and mobilizes therapy and daily support around the resident. In short, this community works best for those who want tangible, daily engagement and a staff team willing to go the extra mile when personal attention matters most.
On the other side, consider alternatives for loved ones with stringent needs around medication safety, wound care, and spotless environmental standards. Several reviews flag staffing levels and consistency in care, with reports of delayed responses to call lights, hygiene concerns, and occasional safety lapses. If a senior requires meticulous medical oversight, rapid response, or a climate where every protocol is non-negotiable, a facility with a stronger, more consistent safety and cleanliness record may be the wiser choice. The decision should hinge on a concrete assessment of how reliably daily care tasks are executed and how quickly staff can respond in urgent situations.
The strongest positives center on therapy intensity, activity programming, and staff warmth. Families frequently highlight therapists, nurses, and CNAs who push mobility, coordinate care, and maintain a positive, hopeful atmosphere. Front-desk and administrative staff are repeatedly remembered for kindness and helpfulness, with several memorializing celebrations, room setups, and family-friendly events that reinforce a sense of community. When these elements align - strong rehab teams, visible compassion from caregivers, and a welcoming environment - the overall experience feels cohesive and purpose-driven. For residents who thrive on regular engagement and personal encouragement, Valley delivers meaningful quality-of-life advantages.
Nonetheless, the drawbacks are not minor. Recurrent complaints reference understaffing and uneven care quality that translate into slow call-light responses, missed medication administration, and inconsistent attention to basic cleanliness. Some reviewers describe rooms that are not consistently clean, odors, and equipment concerns that raise safety alarms. A subset of accounts portrays tense or disrespectful interactions, gaps in wound-care judgment, and situations severe enough to require hospital visits. The variability is stark: a number of staff are praised for competence and kindness, while others are perceived as overwhelmed or inattentive. This duality creates real anxiety for families monitoring ongoing care and safety.
These dynamics mean the upside can offset risk only to a point. For families willing to lean into strong therapy, consistent engagement from certain caregivers, and a culture of personal care, Valley can deliver genuine, practical benefits. But the reality of staffing gaps, safety concerns, and episodic quality lapses can overshadow those gains for more vulnerable residents or those with complex medical needs. The prudent approach is to engage in thorough, in-person evaluation: observe call-light responsiveness, verify medication handling procedures, inspect cleanliness across the unit, and speak directly with recent families about daily life. If accountability and reliable operations are prioritized, those conversations should shape the final choice.
Ultimately, Valley Healthcare Center offers a workable option for rehab-focused seniors who thrive on engaged therapy and personal attention, provided diligence accompanies the decision. For families prioritizing unwavering safety, pristine environments, and consistently flawless care delivery, serious consideration of other local facilities is warranted. A disciplined, hands-on evaluation - tours at different times, frank discussions with nursing leadership, and transparency about staffing ratios and care protocols - will reveal whether this community can meet the resident's long-term goals or if a better fit lies elsewhere. In the right circumstances, Valley can be a solid, practical home; in others, it may amplify the very concerns that prompt the search.
109 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley Healthcare Center in San Bernardino, CA is an assisted living community that provides a wide range of amenities and care services to meet the needs of its residents. The center offers a variety of amenities to ensure comfort and convenience for its residents, including a beauty salon, cable or satellite TV, community operated transportation, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, outdoor space, small library, telephone access and Wi-Fi/high-speed internet.
In terms of care services, Valley Healthcare Center ensures the safety and well-being of its residents by providing 24-hour call system and supervision. Assistance with activities of daily living such as bathing and dressing is also readily available. The staff at the center are trained to assist with transfers for those who may have mobility challenges. Special dietary needs such as diabetes diets or other restrictions are taken into consideration during meal preparation and service. Medication management is also provided to ensure that residents receive their required medications on time. Additionally, there is a mental wellness program offered to promote overall emotional well-being.
Valley Healthcare Center understands the importance of socialization and engagement for its residents. Therefore, they offer various activities such as fitness programs, planned day trips and scheduled daily activities. Residents can also enjoy resident-run activities which promote a sense of community within the center.
The location of Valley Healthcare Center is advantageous as there are several amenities nearby including cafes, pharmacies and physicians' offices. There are also plenty of dining options in close proximity as well as nearby theaters for entertainment options. In case transportation is needed for non-medical purposes or doctors' appointments, arrangements can be made.
Overall, Valley Healthcare Center offers an inclusive assisted living community where residents can enjoy comfortable accommodations along with quality care services and engaging activities while being conveniently located near various amenities in San Bernardino.
Valley Healthcare Center is located at 1680 North Waterman Avenue, San Bernardino, CA 92404 in San Bernardino County, California
Valley Healthcare Center on seniors.fyi includes 11 photos including images showing interior, decor, living room, seating area, outdoor, physical therapy, rehabilitation, exercise equipment, and more.
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Interior
Outdoors
Decor
Living Room
Seating Area
Outdoor
Tree
Exercise Equipment
Wheelchair
