Waterman Convalescent Hospital

Pros

• The staff at Waterman Convalescent Hospital was described as very nice and friendly, creating a welcoming atmosphere for visitors.
• Residents at the facility appeared happy, indicating a positive living environment.
• One family noted that the staff became an extension of their family, providing love and support throughout their loved one’s care.
• The facility is constantly maintained, with ongoing repairs and painting to keep it looking good.
• The outdoor patio area was appreciated by visitors as a pleasant space for residents and families to enjoy.
• A knowledgeable social worker and director of nursing were highlighted for their helpfulness in assisting families with care questions.
• The facility accommodates hospice patients, demonstrating its versatility in providing various levels of care.

Cons

• The administrator at Waterman Nursing was extremely rude, yelling and screaming at a family member during a discussion about patient care.
• Residents were placed in rooms designed for fewer beds, leading to overcrowding.
• There were reports of neglect, with one patient not receiving a bath for 10 days and developing new wounds.
• A family member expressed dissatisfaction with the food quality at the facility.
• One review described the facility as having moderate smells and being shabby in certain areas, despite being labeled as a skilled nursing facility.
• A resident left the facility in a severely deteriorated state, suffering from dehydration and disorientation after being discharged.
• There were concerns about security, with anyone able to walk in and out without proper identification or monitoring.

Review

Waterman Convalescent Hospital presents a complex picture as reflected in the reviews from multiple visitors and families of residents. Overall, the feedback reflects a mix of positive experiences intertwined with serious concerns regarding care quality and administration. One overarching theme is the friendly demeanor of many staff members, who often treat residents with warmth and compassion. Several families noted that the staff became like an extension of their own family, especially during challenging times, such as when dealing with terminal illnesses or significant health declines.

For instance, one family shared how their mother received seven months of dedicated care at Waterman, where the staff showed consistent love and support. They reported never finding their mother in a neglected state, even expressing her fear about being transferred to another facility. This sentiment was echoed by another reviewer who appreciated the kindness shown by the staff. Despite recognizing that most nursing homes can feel depressing, they felt confident that their loved one received decent care amid difficult circumstances.

However, not all experiences were positive. Concerns were raised about overcrowding in rooms designed for fewer residents—specifically mentioning instances where three beds were crammed into spaces meant for two people—leading to discomfort and dissatisfaction among families. Additionally, complaints about understaffing were voiced when relatives had to step in to perform basic care tasks for residents who could not manage themselves due to severe disabilities. A critical review highlighted a disturbing lack of hygiene standards initially experienced—reporting that their helpless relative had gone ten days without bathing and developed new wounds while under care.

Moreover, some reviewers criticized the administrative side of Waterman Convalescent Hospital for being rude or unresponsive when confronted with serious concerns regarding patient health issues or room conditions. One account detailed an encounter with an administrator characterized by yelling and dismissiveness towards a concerned family member—a situation which understandably exacerbated anxiety about patient care quality.

In stark contrast, some accolades were directed towards specific staff members such as social workers and wound care nurses noted for their expertise and helpfulness. Many expressed gratitude for dedicated personnel who took time to address family questions and provided tailored support during trying times. The presence of clean facilities was acknowledged as well; however, this was tempered by descriptions of shabby conditions throughout certain parts of the building.

While Waterman Convalescent Hospital offers essential services like hospice accommodations and provides adequate parking features which improve accessibility for visitors, it struggles significantly against allegations regarding neglectful practices in certain areas. Issues related to cleanliness persisted along with operational oversights creating distressful environments—evident through reports of odor problems in various regions within the facility. Overall impressions paint a complicated portrait; while there are glimmers of compassionate caregiving present among specific individuals at Waterman Hospital, systemic issues remain that must be addressed comprehensively to ensure every resident receives appropriate dignity-enhancing treatment they deserve in skilled nursing environments.

This particular area of San Bernardino, California, offers a variety of healthcare options including eye specialists, primary care physicians, and nearby hospitals such as San Bernardino Medical Group and Vantage Oncology. Additionally, there are several pharmacies in the vicinity for convenience in accessing medication. For leisure and entertainment, there are theaters like Regal San Bernardino & RPX, Mountain Grove 16, and cafes like Viva La Boba and Starbucks for social gatherings. The dining scene includes quick service options like In-N-Out Burger and McDonald's as well as sit down restaurants like Serrano Vista Cafe, Rock & Brews, and George Lopez’s Chingon Kitchen. Public transportation is easily accessible with the San Bernardino Transit Center nearby. Places of worship like Crosswalk Church and Packinghouse Church cater to various spiritual needs while Leonard Bailey Park provides opportunities for outdoor recreation. Overall, this part of San Bernardino offers a mix of amenities suitable for senior living with a focus on healthcare services, entertainment options, dining choices, transportation accessibility, religious establishments, and green spaces for relaxation.

Physicians

• San Bernardino Eye Specialists (0.1 miles)
• Palm Imaging Institute (0.2 miles)
• California Eye Specialists (0.3 miles)
• Primary Care Medical Group of Inland Empire (0.6 miles)
• Jo David DDS (0.7 miles)
• Yukom Patient Group (1.8 miles)
• Bolivar Family Medical Clinic (1.8 miles)

Hospitals

• San Bernardino Medical Group (0.1 miles)
• Vantage Oncology (0.3 miles)
• Pacific Park Convalescent Center of San Bernardino (2.6 miles)
• Mountain View Surgery Center (5.3 miles)
• Loma Linda Ambulatory Care Center (5.5 miles)
• Jerry L Pettis Memorial (5.9 miles)

Pharmacies

• Family Pharmacy (1 miles)
• Diamond Collective 20 Cap (1.2 miles)
• Cbc Community Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Don's Drugs (2.5 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (4.3 miles)

Theaters

• Regal San Bernardino & RPX (1.9 miles)
• Mountain Grove 16 (5.8 miles)
• Cinemark Renaissance Marketplace and XD (6.9 miles)

Cafes

• Viva La Boba (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (4.4 miles)
• Starbucks (5.9 miles)
• Starbucks (6.7 miles)

Restaurants

• In-N-Out Burger (2.1 miles)
• Amapola Rico Taco (2.1 miles)
• Serrano Vista Cafe (3.1 miles)
• Rock & Brews (3.1 miles)
• George Lopez’s Chingon Kitchen (3.1 miles)
• McDonald's (3.8 miles)
• Wienerschnitzel (4 miles)

Transportation

• San Bernardino Transit Center (2.4 miles)
• The Colton Diamonds (5.2 miles)

Places of Worship

• Crosswalk Church (5.2 miles)
• Packinghouse Church (5.4 miles)
• National Association of Seventh Day Adventist Dentists (5.6 miles)

Parks

• Leonard Bailey Park (6.7 miles)