Waterman Canyon Post Acute

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  • Interior

    A cozy dining area with neatly arranged tables and chairs, adorned with indoor plants and a chandelier.

  • Decor

    A reception area featuring a desk, two chairs, a wreath on the wall, and plants for decoration.

  • Architecture

    A modern house entrance with a paved driveway, surrounded by well-maintained landscaping and outdoor lights.

  • Bedroom

    A clean and organized hospital room with two beds adorned with small plants.

  • Trees

    Entrance sign for Waterman Canyon surrounded by greenery.

  • Landscaping

    A beautiful garden scene featuring a tiered fountain adorned with pink flowers and a charming gazebo in the background.

  • Exercise Equipment

    A well-equipped physical therapy room featuring various exercise and rehabilitation equipment.

Waterman Canyon Post Acute

1850 North Waterman Avenue, San Bernardino, CA 92404

For more information about senior living options: (844) 490-3973

3.4 from 100 reviews
5 stars
57
4 stars
3
3 stars
2
2 stars
3
1 stars
35

Skilled Nursing Facility

Overall Review of Waterman Canyon Post Acute

Pros

  • pro Waterman Canyon Post Acute is described as the best facility the reviewer has been in, with great staff and wonderful CNAs.
  • pro The staff are repeatedly praised for exceptional care, with CNAs and LVNs such as Crystal, Thalia, Jazmine, Rebecca, Brandis, Esther, Kay, and Rose singled out for their excellence.
  • pro Araceli Rodriguez (DSD) is credited for hiring amazing CNAs and for strong leadership.
  • pro Casino outings organized by the facility were fun and well-supported by staff.
  • pro The kitchen staff and food are praised for providing great meals.
  • pro Families and residents express that they will miss the staff and the friendships formed during the stay.
  • pro A family member notes that a son with heart problems received excellent care and progressed well thanks to the doctors and staff.

Cons

  • pro The facility is dirty and smells strongly of urine, with other unpleasant odors.
  • pro Rooms and floors are not cleaned, roaches are visible, and beds are placed too close to doors, creating fire hazards.
  • pro Privacy is violated, with reports of female patients in rooms with male companions and inappropriate visits.
  • pro Staff are rude, unhelpful, and unprofessional, with some refusing to perform basic duties.
  • pro Food is served inconsistently and often arrives cold to patients.
  • pro Medical care is concerning, including missed or incorrect medications and persistent wounds or bedsores.
  • pro The building feels outdated and poorly maintained, and the operation is described as run like a money-making scheme with understaffing.
  • pro There are mentions of health department investigations and malpractice lawsuits, signaling serious safety and quality concerns.

Review

Waterman Canyon Post Acute is a place that draws a wide range of experiences from the people who live there or visit. Across the months and years mentioned in the accounts, the facility has been praised for genuine warmth and commitment from many staff members, even as other voices describe serious concerns about cleanliness, safety, and management. The stories reflect a community that has been at times supportive and compassionate, and at other times frustrating or distressing for residents and their families.

On the positive side, many reviewers highlighted the dedication and kindness of individual caregivers. Several people singled out CNAs and licensed staff by name, noting how their patience, attentiveness, and readiness to help made a real difference. One patient recounts regaining sight and crediting the care received there as a turning point, expressing gratitude for the new home and ongoing support. The DSD department, particularly Araceli, appears repeatedly as a stabilizing force who builds teams and fosters a sense of reliable care. Several residents mention specific CNAs - Jeanette, Jazmine, Rebecca, Brandis - and LVNs such as Crystal, Rosie, Esther, Kay, and Rose as standout providers who treated them with respect and competence. The praise isn't limited to routine care; outings organized by the staff, including casino trips, are remembered fondly as moments when residents felt engaged and supported by the team. For some, the kitchen and food service earned applause as well, with several guests and patients noting delicious meals and the overall quality of the dining experience under DSD and kitchen staff.

There are deeply personal testimonials about the lasting impact of the staff's care. A patient who spent months there as a blind individual describes how the facility helped transform their life - culminating in improved independence and a sense of stability in a new home. Other residents express appreciation for specific team members who inspired them to persevere through difficult days, and many mention the sense of family and companionship that formed among roommates and friends during their stay. The testimonials mention a variety of roles and relationships that contributed to a supportive atmosphere: activity coordinators who fostered engagement, nurses who offered clear explanations about health matters, and the wider care team that created a sense of continuity during an extended stay. Some families speak of gratitude not just for care but for the opportunity to build a meaningful connection with staff who treated their loved ones like family.

Not every account is glowing, however. There are repeated, serious concerns about the physical environment and safety. A number of reviews describe unpleasant odors - urine and other smells - permeating rooms and common areas, with some patients reporting dirty floors, dirty walls, and rooms that felt incompletely cleaned over time. Specific hazards are cited, such as beds placed too close to doors, creating obstructed egress and potential fire risks, and even a dead roach found near a patient's bed. Privacy issues surface as well, with reports of female and male patients sharing rooms or having visitors in ways that felt invasive or inappropriate to families. The quality of cleanliness and maintenance is a recurring theme, with several posts characterizing the facility as old, outdated, or in need of substantial repairs.

Care quality is another area of concern for some reviewers. Complaints range from slow response to call lights to problems with medication administration and monitoring, including anecdotes about blood pressure readings and treatment not being managed properly. The perceived understaffing - especially during peak times - contributes to frustration as staff members appear stretched, leaving some residents feeling neglected or overlooked. Some reviewers describe rude or dismissive responses from staff when concerns are raised, and there are explicit accusations about improper practices, such as selling snacks to diabetic patients and then administering insulin, which have led families to seek external reviews or regulatory involvement. The strongest of these claims include criticisms of management style and calls for accountability to ensure patient safety and dignity.

Amid the tension between praise and critique, several voices emphasize the importance of ongoing oversight and a careful, individual assessment if you're considering Waterman Canyon Post Acute. Some families report positive experiences with specific caregivers and moments of compassionate care that deeply affected them, while others warn prospective residents and their loved ones to be vigilant about cleanliness, meals, safety, and the consistency of medical management. A recurring theme is the contrast between memorable personal connections with dedicated staff and the more systemic concerns that, for some, overshadow those bright spots. For anyone evaluating this facility, the messages suggest talking directly with current residents and families, observing the environment, and asking pointed questions about staffing levels, infection control practices, medication protocols, and how complaints are handled.

In the end, Waterman Canyon Post Acute appears to be a place of both heartfelt care and notable challenges. It has produced some of the strongest gratitude and hope for a better life through the compassion of certain CNAs, nurses, and the DSD team, while also facing persistent criticisms about cleanliness, safety, and operational management. The stories together paint a complex picture: a facility capable of delivering meaningful, person-centered care and community, yet simultaneously a setting where unresolved issues have caused fear, frustration, and tough choices for families navigating care during vulnerable times.

Features

Housing

  • 166 resident community capacity 166 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (19 miles away) Ontario International (19 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Waterman Canyon Post Acute is a premier assisted living community located in San Bernardino, CA. We offer a wide range of amenities and care services designed to provide our residents with a comfortable and fulfilling lifestyle.

Our community features a beauty salon where residents can get pampered, as well as cable or satellite TV in every room for entertainment. We also have community-operated transportation available for residents to easily get around town. Our computer center allows residents to stay connected with loved ones and explore the digital world.

Meals at Waterman Canyon Post Acute are served in our elegant dining room, offering restaurant-style dining with special attention given to dietary restrictions. For those who prefer a more casual dining experience, we have a kitchenette available for personal use.

Residents can enjoy various recreational activities within our community. Our fitness room is equipped with exercise equipment for physical well-being, while our gaming room provides opportunities for socializing and fun. Outdoor spaces such as gardens are perfect for relaxation and enjoying nature. Our small library is stocked with books for those who love reading, and our wellness center offers programs to promote mental well-being.

We provide comprehensive care services tailored to meet the individual needs of each resident. Our 24-hour call system ensures that assistance is always available when needed, and 24-hour supervision ensures safety and security. Our caring staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly, while diabetes diets cater to specific dietary needs.

At Waterman Canyon Post Acute, we prioritize the overall well-being of our residents. We offer transportation arrangements for non-medical purposes as well as scheduled transportation to doctors' appointments. In addition, we provide move-in coordination services to make transitioning into our community easy and stress-free.

With nearby amenities including cafes, pharmacies, physicians, restaurants, theaters, and hospitals, residents have easy access to everything they may need or want. Our team also organizes planned day trips and resident-run activities to keep the community engaged and active.

Come experience the exceptional care and vibrant lifestyle at Waterman Canyon Post Acute.

Nearby Places of Interest

Physicians

  • San Bernardino Eye Specialists (0.1 miles)
  • Palm Imaging Institute (0.2 miles)
  • California Eye Specialists (0.3 miles)
  • Primary Care Medical Group of Inland Empire (0.6 miles)
  • Jo David DDS (0.7 miles)
  • Yukom Patient Group (1.8 miles)
  • Bolivar Family Medical Clinic (1.8 miles)

Hospitals

  • San Bernardino Medical Group (0.1 miles)
  • Vantage Oncology (0.3 miles)
  • Pacific Park Convalescent Center of San Bernardino (2.6 miles)
  • Mountain View Surgery Center (5.3 miles)
  • Loma Linda Ambulatory Care Center (5.5 miles)
  • Jerry L Pettis Memorial (5.9 miles)

Pharmacies

  • Family Pharmacy (1 miles)
  • Diamond Collective 20 Cap (1.2 miles)
  • Cbc Community Pharmacy (2.2 miles)
  • CVS Pharmacy (2.5 miles)
  • Don's Drugs (2.5 miles)
  • Rite Aid (2.6 miles)
  • CVS Pharmacy (4.3 miles)

Theaters

  • Regal San Bernardino & RPX (1.9 miles)
  • Mountain Grove 16 (5.8 miles)
  • Cinemark Renaissance Marketplace and XD (6.9 miles)

Cafes

  • Viva La Boba (1.9 miles)
  • Starbucks (2.3 miles)
  • Starbucks (4.4 miles)
  • Starbucks (5.9 miles)
  • Starbucks (6.7 miles)

Restaurants

  • In-N-Out Burger (2.1 miles)
  • Amapola Rico Taco (2.1 miles)
  • Serrano Vista Cafe (3.1 miles)
  • Rock & Brews (3.1 miles)
  • George Lopez’s Chingon Kitchen (3.1 miles)
  • McDonald's (3.8 miles)
  • Wienerschnitzel (4 miles)

Transportation

  • San Bernardino Transit Center (2.4 miles)
  • The Colton Diamonds (5.2 miles)

Places of Worship

  • Crosswalk Church (5.2 miles)
  • Packinghouse Church (5.4 miles)
  • National Association of Seventh Day Adventist Dentists (5.6 miles)

Parks

  • Leonard Bailey Park (6.7 miles)

Frequently Asked Questions

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