Waterman Canyon Post Acute in San Bernardino, CA
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Information last verified:
1850 North Waterman Avenue, San Bernardino, CA 92404
For more information about senior living options: (844) 490-3973
Waterman Canyon Post Acute is described as a great local rehab and convalescent facility that welcomes all and works with patients from diverse backgrounds. The staff are praised as friendly, caring, and attentive, creating a strong family-like atmosphere. Crystal Plascencia and Tau Milford are highlighted as exceptional staff members who go above and beyond in their care. The facility is noted for being clean and well kept, with good food and engaging activities that aid recovery. The rehab program, including physical and occupational therapy, is viewed as effective in helping residents regain independence. Outings and activities are well-supported by staff, making experiences like casino trips enjoyable. Admissions and front-desk staff are appreciated for helping families navigate care and admissions.
The place smells disgusting and is dirty, with urine odor and roaches reported in the rooms. The receptionist named Cookie is described as clueless, ignorant, and extremely unprofessional, with the phone often unanswered. The facility gave zero help to a blind resident, leaving them without needed support. The rooms are dirty and cramped, with beds too close to doors and evident fire hazards. The staff are rude, unprofessional, and unresponsive; call lights go unanswered for long periods. The facility is chronically understaffed and poorly managed, leading to medication errors and ignored patient needs. It is infested with ants and other pests, reflecting severe sanitation issues. There are accounts of neglect that led to dehydration, worsening conditions, and even death, with calls for investigations or closure.Waterman Canyon Post Acute in San Bernardino is best suited for recovery-focused seniors who want hands-on rehab and a close-knit caregiving team that will fight for their progress. Those who respond well to a family-like atmosphere, and who can tolerate noise, odors, and occasional maintenance gaps, may find this place becomes a workable home for post-hospital recovery or short-term convalescence. The strong point is the rehabilitation culture: therapists and many CNAs demonstrate genuine commitment, and when the right caregiver is on shift, improvements come quickly. The facility also offers social activities and outings that help patients stay engaged, which matters for mood and motivation during recovery.
However, this community is not for everyone. Families seeking a consistently pristine environment and flawless operations should look elsewhere. Repeated complaints about dirty rooms, odors, pests, and outdated fixtures show a facility struggling with cleanliness and maintenance. Communication gaps, long call-light wait times, and receptionist or admissions friction can leave families frustrated, especially when visits are trying to coordinate care. Safety and privacy concerns, such as crowded rooms, bed placement that blocks doors, and history of medication management problems, are real red flags for residents with high vigilance needs or those requiring reliable supervision. Those with dementia or high fall risk may find the environment challenging if supervision isn't steady.
Key positives, dedicated nursing and CNA staff, effective therapists, and meaningful activities, do help offset the downsides for many patients. Several clinicians are repeatedly praised for compassion and skill, and there are stories of staff going above and beyond to support recovery, from wound care to mobility work and personal encouragement. The DSD leadership and charge nurses who create a responsive, family-like vibe are singled out as anchors when available. The rehab program is frequently described as high quality, with PT/OT rooms functioning well and therapy sessions contributing to measurable progress. When families can connect with a stable, attentive team, the care feels cohesive and outcomes improve substantially.
Yet the negatives are persistent enough to overshadow those wins. Frequent complaints cite unsanitary conditions, odors, outdated equipment, and maintenance gaps that create a troubling first impression and potential infection risks. Reports of limited access to doctors, delays in medication, and unresponsive call systems erode trust quickly. There are vivid accounts of inappropriate behavior by staff, or at least a perception of favoritism and inconsistent accountability. Several families report aggressive or disorganized leadership, with threats of DOH involvement and even legal action. Taken together, these issues indicate that day-to-day experience depends heavily on which shift or caregiver is assigned, a volatility that can destabilize a vulnerable resident's routine and safety.
For families evaluating Waterman Canyon, the decisive factors come down to two realities. If rehabilitation goals center on mobility, strength, and a sense of security in a therapeutic environment, and if one can secure consistent, attentive caregivers (especially CNAs like the standout few repeatedly mentioned by families), Waterman Canyon can deliver meaningful gains and a sense of community. On the other hand, if maintainability of a clean, well-kept environment, reliable med administration, and transparent, responsive leadership are non-negotiables, alternatives with stronger track records in those domains should be explored. People with complex medical needs, requiring frequent clinician oversight, may do better in a setting with more stable management and fewer recurring complaints about cleanliness and communication.
Practical next steps for decision-making are clear. Visit in person on different days and observe call-light response times, room cleanliness, and the pace of therapy; ask to meet the director of nursing and front-line supervisors; review recent state inspection records and any open complaints; request a detailed schedule of PT/OT and speech therapy; confirm room configurations and safety features; and assess whether family members will have a predictable voice in care planning. If Waterman Canyon is pursued, align with a small, consistent care team, insist on daily updates, and document concerns early. For many families, it will be the right fit when placed within a proactive care plan and careful supervision; for others, reopening the search to alternative facilities will protect the safety and dignity that a loved one deserves.
166 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waterman Canyon Post Acute is a premier assisted living community located in San Bernardino, CA. We offer a wide range of amenities and care services designed to provide our residents with a comfortable and fulfilling lifestyle.
Our community features a beauty salon where residents can get pampered, as well as cable or satellite TV in every room for entertainment. We also have community-operated transportation available for residents to easily get around town. Our computer center allows residents to stay connected with loved ones and explore the digital world.
Meals at Waterman Canyon Post Acute are served in our elegant dining room, offering restaurant-style dining with special attention given to dietary restrictions. For those who prefer a more casual dining experience, we have a kitchenette available for personal use.
Residents can enjoy various recreational activities within our community. Our fitness room is equipped with exercise equipment for physical well-being, while our gaming room provides opportunities for socializing and fun. Outdoor spaces such as gardens are perfect for relaxation and enjoying nature. Our small library is stocked with books for those who love reading, and our wellness center offers programs to promote mental well-being.
We provide comprehensive care services tailored to meet the individual needs of each resident. Our 24-hour call system ensures that assistance is always available when needed, and 24-hour supervision ensures safety and security. Our caring staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly, while diabetes diets cater to specific dietary needs.
At Waterman Canyon Post Acute, we prioritize the overall well-being of our residents. We offer transportation arrangements for non-medical purposes as well as scheduled transportation to doctors' appointments. In addition, we provide move-in coordination services to make transitioning into our community easy and stress-free.
With nearby amenities including cafes, pharmacies, physicians, restaurants, theaters, and hospitals, residents have easy access to everything they may need or want. Our team also organizes planned day trips and resident-run activities to keep the community engaged and active.
Come experience the exceptional care and vibrant lifestyle at Waterman Canyon Post Acute.
Waterman Canyon Post Acute is located at 1850 North Waterman Avenue, San Bernardino, CA 92404 in San Bernardino County, California
Waterman Canyon Post Acute on seniors.fyi includes 7 photos including images showing interior, landscaping, entrance, trees, outdoor, dining, rehabilitation, exercise equipment, and more.
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Interior
Decor
Architecture
Bedroom
Trees
Landscaping
Exercise Equipment
