1589 North Waterman Avenue, San Bernardino, CA 92404
For more information about senior living options: (866) 208-4318
Overall Review of Abria Del Cielo
Pros
Abria Del Cielo is described as a loving facility where the staff care deeply about the residents.- The staff at Abria Del Cielo try their best to please and help every resident.
- They treat residents as their own family and strive to make each one feel at home.
- They host game nights and pizza days every month for the residents.
- Volunteers observed personal care, including painting nails and doing hair, showing attentive, individualized attention.
Cons
They consider it the worst place facility ever and would not recommend it for anyone's loved ones.- They describe the care as horrifying and say the facility does not truly care about the clients.
- They claim the place runs for money rather than for proper care.
- They say the staff are understaffed and hardly work as professionals.
- They assert many residents do not receive the right kind of care for their needs.
- They state residents are neglected and mistreated.
- They warn that placing loved ones there risks something horrific due to poor care and inadequate staffing.
Review
Abria Del Cielo is best suited for seniors who want a warm, community-minded environment and for families willing to stay actively involved in day-to-day care. The setting tends to attract residents who respond well to regular social programming, game nights, nails and hair appointments, pizza days, and who value staff who frame relationships in a family-like way. In practice, this means a homey atmosphere where residents may feel seen and engaged, provided family or guardians can maintain steady oversight of daily care. The community can work well for individuals with low-to-moderate care needs who enjoy companionship and personal touches that make a house feel like a home. Those requiring consistent, high-level clinical care, rigorous safety oversight, or transparent governance may want to consider alternatives, because the strongest warnings center on staffing gaps and inconsistent care quality.
Two reviews point to genuine warmth from staff and a culture that treats residents like family. One account highlights staff who clearly try to please and address residents’ problems, and another emphasizes the active social calendar as a signal of heartfelt engagement. The emphasis on personal attention, nails, hair, game nights, pizza days, can translate into meaningful moments of dignity and belonging for residents who thrive with regular interaction. In practice, this means a facility that can deliver moments of joy, comfort, and familiarity, especially for residents who value daily connections and a sense of being part of a community. These positives set a tone that is hard to dismiss, particularly for families prioritizing emotional well-being and opportunities for residents to engage in routine, enjoyable activities.
Yet the more frequent narratives are decisively negative, focusing on under-staffing, care quality, and safety concerns. Reported gaps include insufficient staffing to meet basic needs, with residents allegedly not receiving timely assistance or appropriate supervision. Several reviewers go further, alleging neglect and a caregiving culture that prioritizes financial considerations over well-being. Additional allegations touch on intrusive or inappropriate outreach, which erodes trust for families evaluating whether a placement can truly protect a loved one. Taken together, the cons suggest a facility where reliability and consistency of care cannot be assumed, and where the emotional comfort offered by staff may not consistently translate into protected, well-managed daily living.
The positive caregiving gestures and programming cannot fully offset the gravity of staffing and safety concerns. For families with strong oversight, there is a potential to mitigate some risks by actively monitoring care plans, demanding accountability, and maintaining regular communication with administrators. However, even with resident-centered moments, persistent questions about staffing levels and supervision can undermine essential daily needs, assistance with mobility, timely help with personal care, hydration and nutrition, medication management, and safe transfer routines. The key tension is clear: warmth and engagement exist, but they may not be available consistently enough to anchor a secure, predictable daily life for every resident.
Prospective buyers should press for concrete, verifiable metrics and on-site observations. Ask for current staff-to-resident ratios by shift, average response times, caregiver qualifications, and recent turnover rates. Request to see incident logs, care plans, and documentation of regulatory inspections or corrective actions. Meet both leadership and frontline staff to gauge responsiveness, and observe a routine interaction during a meal or a care task to assess whether residents receive timely assistance with hygiene, mobility, and medication. Gather references from families with residents at similar care levels and check for any repeat regulatory concerns or complaints. If transparency is lacking, that absence itself is a red flag that deserves careful weighting in the decision process.
Ultimately, Abria Del Cielo is not a universal fit. It may satisfy families seeking a home-like, socially rich environment, but those requiring reliable, consistent clinical care should look elsewhere or insist on stringent oversight if choosing this community. Given the mixed signals in staff attitudes and the strong cautions about staffing, prospective residents should maintain a conservative stance: conduct thorough on-site visits, demand verifiable staffing data, and compare with alternative communities that emphasize staffing stability and proven clinical outcomes. A carefully informed choice will depend on aligning care needs with the home’s cultural strengths while acknowledging and rigorously testing the gaps that some residents and families have highlighted.
240 resident community capacity
Assisted Living
Respite Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Ontario International (19 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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