Medical Center Convalescent Hospital
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467 East Gilbert Street, San Bernardino, CA 92404
For more information about senior living options: (844) 490-3973
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A reviewer described their two-week stay as five stars, noting the staff treated them like royalty and the care felt like a 10-star experience. Another reviewer who had rehab there for two years called the nurses and CNAs great. Fili, the wound-care LVN, was praised as the BEST and commended for his compassionate, attentive care. Anna, the Director of Nursing, was noted for being readily available, highly professional, and having a bubbly personality. The staff's kindness and attentiveness were repeatedly highlighted, with several caregivers named for making patients feel well cared for.
The facility is severely understaffed and fails to meet basic needs, leaving residents cold and without blankets or help to the bathroom. Residents are left waiting for hours for assistance, with poor communication and inconsistent care. A relative labeled as a fall risk fell within two days and sustained a broken hip, and surgery could not be performed due to delays. A resident's phone was reportedly stolen by staff. Management is evasive and slow to act on transfers, and staff spend long outside smoking when concerns are raised. The facility is described as shady, dirty, with poor food and unsafe conditions; not a place to leave a loved one. A family member states that negligence nearly killed their grandma. There are ongoing elder abuse/neglect investigations by APS/ombudsman.This collection of reviews paints a picture of a medical center where experiences vary dramatically from one patient or family member to the next. A surprisingly large number of reviewers describe situations that feel unsafe or disrespectful, focusing on basic needs that were unmet, slow responses to calls for help, and a sense that patients were not treated with dignity. Concerns range from being left cold without a blanket or pants, to being unable to get help to the bathroom, to having personal items like a phone go missing. The recurring thread is a fear that someone's most fundamental needs - comfort, privacy, and dignity - were not reliably met, leaving families anxious and relentlessly stressed about what the next day would bring.
Several accounts emphasize safety and neglect in more concrete terms. One review recounts that a loved one who was a "fall risk" ended up falling and breaking a hip soon after admission, with the implication that the facility's response to risk did not prevent harm. Another describes a patient who lost dignity and privacy - unable to obtain timely assistance, resulting in incontinence and a sense of being neglected. There are warnings from family members about staff who appear overwhelmed or inattentive, with claims that nurses were overseeing many patients at once (e.g., "12 patients per nurse"), which some readers take as a direct cause of delayed care, missed meals, and insufficient monitoring. The seriousness of these allegations is underscored by mentions of investigations - one review notes an ongoing inquiry by the APS and ombudsman for elderly abuse/neglect.
The tone in several posts is combustible, with explicit warnings to avoid the facility. Critics describe unsanitary conditions, poor communications, and a pattern of under-staffing that makes it difficult for staff to provide attentive care. Accusations include not only neglect but also issues like theft (a phone stolen from a resident) and exposure to unsafe or unsanitary conditions (e.g., unclear housekeeping practices, dirty bedding, improper handling of patients' clothing). There are also concerns about infection control and broader safety protocols - one reviewer mentions a COVID-19 related failure to follow safety measures, such as a therapy visit conducted by someone who was coughing, which allegedly contributed to illness among residents. The combination of safety risks, hygiene concerns, and questionable adherence to policy forms a core part of the criticisms.
Amid these warnings, a striking counterpoint appears in other reviews that highlight exemplary care and deeply positive experiences. Several patients and family members offer heartfelt praise for individual staff members - nurses, CNAs, and therapists - who are described as kind, attentive, patient, and exceptionally capable. Names such as Fili (a wound care LVN), Anna (the Director of Nursing), Joyce and Hannah (a caregiver pair), Bernice (an LVN), Mario (PT), and many others are singled out for going "above and beyond," with patients describing feeling seen, supported, and cared for during their stay. Some reviewers recount a experience that was "5 stars all the way," with improved pain management, good meals, and reliable updates from staff. In these accounts, the facility's strengths shine through in moments of genuine compassion, effective therapy, and professional nursing leadership.
There are also mixed reports that acknowledge both strengths and weaknesses. A number of reviews commend the facility's physical therapy and wound care, with particular appreciation for skilled therapists and the wound specialist's work. Others praise the administrative team, noting that nurses and case managers were helpful, or that the director of nursing was accessible and proactive. Yet even among these positives, there are caveats: some reviewers acknowledge ongoing pain that could not be adequately controlled, or describe communication gaps that left families feeling out of the loop. A recurring theme is the perception that experiences depend heavily on which staff members are assigned to a given patient and how well management supports and mentors those staff to ensure consistent quality of care.
Overall, the body of reviews points to a facility whose quality of care is not consistently reliable. On one hand, there are compelling testimonials of compassionate, competent care from dedicated individuals who become the highlight of a patient's stay, with tangible acts of kindness and professional expertise that restore comfort and dignity. On the other hand, numerous accounts describe dangerous lapses in basic care, safety oversights, and systemic issues like understaffing and poor communication that jeopardize residents' wellbeing. The presence of investigations, warnings to avoid the facility, and stories of preventable harm underscore a need for serious scrutiny and improvement. For families considering this center, the message is clear: ask pointed questions about staffing ratios, response times to call lights, infection control practices, and how management addresses complaints; consider speaking with administrators and frontline staff to gauge whether your loved one would be in a setting where safety and empathy are reliably prioritized.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Medical Center Convalescent Hospital is an assisted living community located in San Bernardino, CA. Our residents enjoy a wide range of amenities to enhance their living experience. These include a beauty salon for personal care services, access to cable or satellite TV for entertainment, and community-operated transportation for easy access to nearby destinations.
Our computer center provides residents with the opportunity to stay connected and engaged online. There is also a fitness room available for those who wish to maintain an active lifestyle. Each living space is fully furnished and equipped with private bathrooms, ensuring comfort and privacy.
Dining at our community is a delightful experience, as we offer restaurant-style meals catered to individual dietary needs. Residents can also relax and socialize in our small library or gaming room. Telephone services are provided for easy communication with loved ones, and Wi-Fi/high-speed internet keeps residents connected to the digital world.
In terms of care services, we have a 24-hour call system and supervision available to ensure round-the-clock assistance when needed. Our trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper dosage and timing.
We prioritize the mental wellness of our residents through our mental wellness program, which offers support and activities tailored to their individual needs. We accommodate special dietary restrictions for those with specific dietary requirements.
Transportation arrangements can be made both within the community for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is also available to facilitate a smooth transition into our community.
Residents have ample opportunity for recreation through various activities offered on-site including resident-run activities and scheduled daily activities. Additionally, concierge services are available for personalized assistance with planning day trips or any other needs that arise.
Our convenient location offers proximity to several amenities in the neighborhood including cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Medical Center Convalescent Hospital, we strive to provide a comfortable and enriching living environment for our residents, promoting both physical and mental well-being.
Medical Center Convalescent Hospital is located at 467 East Gilbert Street, San Bernardino, CA 92404 in San Bernardino County, California
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