1335 North Waterman Avenue, San Bernardino, CA 92404
For more information about senior living options: (844) 490-3973
Arrowhead Springs Healthcare Center has a caring and professional staff, and a clean, welcoming environment. The facility is clean, safe, and homey, with compassionate and attentive staff. Families can have peace of mind knowing their loved ones are in good hands at Arrowhead Springs. The staff consistently goes above and beyond for patients. The DON and administrator are actively involved in patient care and fostering a positive culture. It is widely recommended as one of the best healthcare centers. Visitors express sincere gratitude for the care provided by Arrowhead Springs. The nursing staff is passionate, attentive, and dedicated to patients' well-being. The leadership and frontline team are recognized for professionalism, care, and teamwork. Patients have had positive outcomes in physical therapy and rehab under Arrowhead Springs.
A reviewer described the facility as overcrowded and understaffed, failing to set up a long-used breathing machine and resulting in an infection. A reviewer called Arrowhead Springs filthy, smelling of urine, with patients lying in urine and fecal-filled diapers, and noted a lack of compassionate care. A reviewer reported long call-button wait times (30 minutes to an hour) and that staff argued rather than helped, leading to a urinary tract infection and hospital transfer. A reviewer stated the place should be closed down due to neglect and poor care. A reviewer said personal belongings were stolen and criticized poor communication about missing items, advising not to entrust a loved one there. A reviewer criticized poor management and advised that job applications should not be submitted. A reviewer claimed that staff and doctors do not care about patients and that the facility needs to be shut down immediately.Arrowhead Springs Healthcare Center emerges in these accounts as a place of stark contrasts. On the one hand, visitors consistently describe a clean, calm, and well-presented environment, where the atmosphere is quiet, staff are professional, and residents are treated with care and respect. Several reviewers recall a facility that felt welcoming and well organized, noting tidy hallways, a homey feel, and even festive touches like Halloween decorations in the day room. For those who have worked in long-term care themselves, the place is often contrasted with places they regard as less well-run, with one commenter calling Arrowhead Springs a model of good patient care and another lauding the cleanliness and overall standard of care that reminded them of what they value in healthcare environments.
In many testimonials, the staff are the centerpiece of the positive impressions. People describe Arrowhead Springs as having a caring and professional team that goes above and beyond for residents. The nursing and therapy teams are repeatedly described as passionate, attentive, and genuinely concerned about each resident's well-being. Some reviewers highlight the involvement of leadership - references to the DON and administrator being actively engaged in patient care and culture - paint a picture of a facility where staff feel supported and residents feel seen. Several families express gratitude for thoughtful gestures, such as Mother's Day celebrations that left loved ones feeling seen, valued, and greatly appreciated. The consistency of praise for the kindness, competence, and dedication of the caregiving staff is a strong throughline in many uplifting accounts.
There are several endorsements of Arrowhead Springs' ability to provide safe, dignified care in a clean and home-like setting. Reviewers describe a place where families can have peace of mind and where residents are treated with dignity. Some families report that their loved ones thrive under the facility's care and therapy programs, particularly highlighting successful outcomes in physical therapy and general improvement in well-being. The sentiment of "this is a beautiful place in health care" and "one of the best healthcare centers" recurs, underscoring the value many families find in Arrowhead Springs' approach to care, environment, and communication.
However, not all experiences are positive, and several reviewers present a starkly different perspective. One account describes a transfer from another VA facility that went awry, with complaints about overcrowding and understaffing, an infection acquired during the stay, and missed medical equipment. The writer expresses deep concern and strong disappointment, going so far as to say they would not recommend Arrowhead Springs to others and indicating plans to remove their husband from the facility. A footnote to that narrative shows a contrasting moment of personal faith and resolve, but the core message remains one of serious dissatisfaction and safety concerns.
Another negative review details what the author calls a "hell hole" therapy experience, with criticisms aimed at call times, staff responsiveness, medication management, and overall care. The account mentions being denied basic needs like water on a Sunday, delayed responses to the call button, improper medication handling, and even dirty conditions. The review includes intent to file a state complaint and a clear admonition to others to reconsider placing a loved one in the facility. These specifics - long call times, medication issues, and questions of proper care - stand in direct contrast to the more glowing testimonials and contribute to a sense that experiences at Arrowhead Springs can be highly variable.
There are additional mixed or frustrated notes as well. Some reviewers acknowledge positive interactions with caregivers and leaders, while others focus on gaps in communication, the challenges of staffing, and perceived inconsistencies in the level of care. A few stories contrast sharply with the more favorable memories, describing undercurrents of frustration about staffing levels or management decisions, and even instances of dissatisfaction with food quality or overall atmosphere. One person calls out staff as being generally nice and capable, yet still cites systemic issues that affected their trust and overall experience. In short, opinions about Arrowhead Springs span the spectrum from praise for compassionate, engaged care to warnings about crowded conditions, slow responsiveness, and questions about safety and reliability.
Taken together, these impressions depict a facility that can be a source of comfort, improvement, and reassurance for families seeking a caring environment for loved ones, as well as a place of concern for those who encounter gaps in staffing, timely care, and consistent medical management. For families and patients considering Arrowhead Springs, the accounts suggest that experiences may hinge on specific staff, shifts, and the particular care scenario. The messages emphasize the value of visiting, asking pointed questions about staffing and protocols, and weighing personal priorities - cleanliness, compassionate staff, timely response, and durable medical outcomes - against the realities shared by those who have faced less favorable experiences. In any case, Arrowhead Springs is portrayed as a facility capable of delivering both exceptionally positive, heartwarming care and challenging, troubling situations, depending on the circumstances and the individuals involved.
119 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Legacy Post-Acute Rehabilitation, located in San Bernardino, CA, is a highly sought-after assisted living community that offers top-notch care services and an array of amenities to ensure the comfort and well-being of its residents.
The community boasts a range of amenities designed to cater to diverse needs and preferences. Residents can enjoy getting pampered at the beauty salon or catch up on their favorite shows with cable or satellite TV in their fully furnished rooms. Community-operated transportation is available for outings, while the computer center allows residents to stay connected with their loved ones. A dining room with restaurant-style dining offers nutritious meals prepared by professional chefs, accommodating special dietary restrictions.
To promote physical well-being, Legacy Post-Acute Rehabilitation provides a fitness room and encourages participation in fitness programs and planned day trips. For leisure activities, residents have access to a gaming room, small library, and outdoor spaces where they can relax amidst beautifully manicured gardens. Wi-Fi/high-speed internet is also available throughout the community.
Care services are available 24/7 with a dedicated staff who provide assistance with activities of daily living like bathing, dressing, and transfers. The mental wellness program ensures that residents receive the emotional support they need for optimal well-being. Medication management is also provided for those who require it.
In terms of nearby amenities, Legacy Post-Acute Rehabilitation benefits from its convenient location. There are three cafes and 19 restaurants nearby for residents to explore local cuisine. Ten pharmacies ensure easy access to medication supplies, while 11 physicians are available for medical consultations. Transportation arrangements facilitate visits to doctors' appointments and nearby places of worship.
Overall, Legacy Post-Acute Rehabilitation offers a comfortable living environment supplemented by excellent care services and abundant amenities that cater to the needs of its residents.
Legacy Post-Acute Rehabilitation is located at 1335 North Waterman Avenue, San Bernardino, CA 92404 in San Bernardino County, California
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