1335 North Waterman Avenue, San Bernardino, CA 92404
For more information about senior living options: (844) 490-3973
The staff are caring, professional, and go above and beyond for their patients. The facility is clean, welcoming, and homey, with compassionate, attentive care. Families have peace of mind knowing their loved ones are in good hands. It is regarded as one of the best healthcare centers and highly recommended. The nursing and support staff are kind, friendly, and dedicated to high?quality care. The leadership, including the DON and administrator, is deeply involved in patient care and culture. The care team delivers excellent care and helps residents thrive. The staff are accommodating, helpful, and provide top-notch service with responsive communication.
The reviewer describes Arrowhead Springs as an overcrowded and understaffed facility. The reviewer states their wallets were stolen and they would never recommend Arrowhead Springs. The reviewer calls the therapy place a "hell hole" with very poor staff and long call-button delays. They claim the place is filthy, with a urine smell and patients in urine- and feces-filled diapers, with no compassionate care. They state the staff and doctors do not care about the patients and that the facility should be shut down immediately. They criticize the management as poor. They note that essential equipment was not arranged (the breathing machine) and the patient had to be transferred elsewhere.Legacy Post-Acute Rehabilitation in San Bernardino is best suited for families pursuing rigorous post-acute rehab with an unusually hands-on, compassionate care culture. The community shines for residents who benefit from a clean, welcoming environment and a nursing and therapy team that many families describe as genuinely attentive and professional. In these narratives the facility often reads as calm and homey, with staff who treat residents with dignity and a focus on progress. For caregivers prioritizing meaningful daily engagement, clear communication from caregivers, and visible effort by therapists to push toward functional gains, this community can feel like a strong fit.
At the same time, this community is not without sizable caveats. Those who need unwavering staffing consistency and flawless day-to-day reliability should proceed with caution. Several reviews recount overcrowding and under-staffing, with reports of delayed call-bell responses and concerns about basic care responsiveness. Instances of infections or medical management lapses, plus a few highly negative accounts about hygiene and safety, act as warnings that reliability can vary by shift and unit. For families with residents who require constant supervision, complex medical monitoring, or stringent infection-control standards, these issues warrant careful verification before choosing this provider.
The strongest positives here are meaningful and tangible: a culture of compassionate, engaged staff, a track record of effective therapy, and leadership that appears involved in patient care. Families frequently highlight the dedication of nurses, aides, and therapists, along with positive moments such as celebratory events that help residents feel seen and valued. The clean, home-like atmosphere and the perception of staff going "above and beyond" contribute to a sense of security for many families. When the rehab team is coordinated and present, progress in physical therapy and daily functioning can be real and observable, delivering peace of mind during a challenging transition.
However, the most consequential drawbacks must be weighed with care. The most serious red flags center on staffing consistency and reliability, communication gaps, and concerns about cleanliness and safety in certain reports. Delays in assistance, missed medications, and even reports of items going missing point to gaps that can disrupt recovery and erode confidence in the overall operation. The facility's outcomes and resident experience appear highly contingent on the day, shift, and module, which means families should not assume uniform quality without firsthand verification. These risks do not negate the positives but they do require a proactive, detail-oriented admission process.
Practical next steps can help families determine fit with greater confidence. Schedule a thorough in-person tour and request to observe therapy sessions in real-time, talk to the DON and administrator about staffing models and recent changes, and review the most current staffing ratios by shift. Ask for recent survey results, incident reports, and infection-control metrics; inspect patient rooms, bathrooms, and the dining area for cleanliness; verify responsiveness by testing call bells and asking about latency norms. Clarify dietary accommodations and meal quality expectations, and discuss fall-prevention practices and continuity of care across day and night shifts. If possible, arrange a short trial period or a detailed discharge-to-home plan to ensure transitions align with expectations.
Ultimately, the facility earns a cautious endorsement for families prioritizing robust rehabilitation and a caring, engaged atmosphere, provided due diligence is performed. The 4.1 rating from 31 reviews reflects a wide performance delta: many families praise the staff, the care philosophy, and tangible rehab gains, while a subset report significant safety and reliability concerns. This divergence signals that success here hinges on unit-level consistency, proactive oversight, and a clear plan addressing infection-control and communication. For families willing to scrutinize these dimensions and demand verifiable assurances, Legacy Post-Acute Rehabilitation can be a solid match. For those prioritizing uniform safety and predictable staffing, alternatives may offer greater peace of mind.
119 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Legacy Post-Acute Rehabilitation, located in San Bernardino, CA, is a highly sought-after assisted living community that offers top-notch care services and an array of amenities to ensure the comfort and well-being of its residents.
The community boasts a range of amenities designed to cater to diverse needs and preferences. Residents can enjoy getting pampered at the beauty salon or catch up on their favorite shows with cable or satellite TV in their fully furnished rooms. Community-operated transportation is available for outings, while the computer center allows residents to stay connected with their loved ones. A dining room with restaurant-style dining offers nutritious meals prepared by professional chefs, accommodating special dietary restrictions.
To promote physical well-being, Legacy Post-Acute Rehabilitation provides a fitness room and encourages participation in fitness programs and planned day trips. For leisure activities, residents have access to a gaming room, small library, and outdoor spaces where they can relax amidst beautifully manicured gardens. Wi-Fi/high-speed internet is also available throughout the community.
Care services are available 24/7 with a dedicated staff who provide assistance with activities of daily living like bathing, dressing, and transfers. The mental wellness program ensures that residents receive the emotional support they need for optimal well-being. Medication management is also provided for those who require it.
In terms of nearby amenities, Legacy Post-Acute Rehabilitation benefits from its convenient location. There are three cafes and 19 restaurants nearby for residents to explore local cuisine. Ten pharmacies ensure easy access to medication supplies, while 11 physicians are available for medical consultations. Transportation arrangements facilitate visits to doctors' appointments and nearby places of worship.
Overall, Legacy Post-Acute Rehabilitation offers a comfortable living environment supplemented by excellent care services and abundant amenities that cater to the needs of its residents.
Legacy Post-Acute Rehabilitation is located at 1335 North Waterman Avenue, San Bernardino, CA 92404 in San Bernardino County, California
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