Ontario Grove Healthcare formerly Bella Vista in Ontario, CA

Pros

• The check-in system is modern, and the staff member helping visitors is welcoming and thorough.
• The staff are wonderful, attentive, and professional in everything they do.
• Ana goes above and beyond, providing a thorough tour and clear explanations that reassure families.
• The facility is clean and friendly, offering a safe and pleasant environment.
• The staff are warm, caring, and easy to talk to.
• The nursing home is highly recommended for a safe and caring environment for loved ones.
• Residents are treated with kindness and dignity by the caregiving team.
• The activities coordinator and PT/OT teams help keep residents engaged and well cared for.

Cons

• The reviewer described the facility as god-awful and wretched, with nurses showing no care or empathy toward patients or their families.
• They would not recommend the place to anyone, citing incredibly poor-quality of care.
• They alleged bed bugs and claimed staff lied, misdiagnosed, and caused the family to spend a fortune on fumigation and new mattresses.
• They reported that a family member's medication was lost and not replaced, jeopardizing the patient's health.
• They criticized the service as horrible, noting that staff did not answer questions quickly and failed to call back.
• They claimed administration cared only about money rather than people, suggesting that residents could be exploited.
• They described discrimination, noting that treatment was better for those who spoke Spanish.
• They stated that discharge papers were falsified.

Review

Ontario Grove Healthcare, formerly Bella Vista, is best suited for families seeking a smaller, personable skilled-nursing environment where residents receive attentive, friendly care and where rehab and long-term needs can be managed in a calm, clean setting. This community shines for families that prize staff accessibility, frequent personal interaction, and a home-like atmosphere over the churn of a larger campus. The facility presents modern entry procedures and a front-line culture that many visitors describe as warm and genuinely professional. For those who want a place where familiar faces and consistent routines help ease the transition into care, Ontario Grove is a compelling option.

Those who should consider alternatives include families with uncompromising demands on administration, medication safety, and rapid, consistently transparent communication. If pristine, hospital-grade dining and flawless operational accountability are non-negotiables, or if memory-care-specific programming is required, this may not be the best fit. Several reviews flag concerns about administrative responsiveness, accountability for mistakes, and the handling of complex medical issues. Additionally, families seeking a facility with a robust, dementia-focused program or a location with a stronger reputational cushion for crisis management may want to explore other options.

On the positive side, the strongest case for Ontario Grove rests on its cleanliness, approachable staff, and the overall sense that residents are treated with kindness. Reports highlight a facility that feels safe and well maintained, with staff who are patient, friendly, and engaged in daily care. The rehab cohort - PT/OT teams and nursing staff - receives praise for keeping residents clean, motivated, and progressing, while case managers and marketers are cited as helpful and informative during tours and transitions. The environment's calm energy - partly due to a smaller footprint - helps family members observe compassionate interactions and witness residents enjoying activity spaces and outdoor patios.

Yet the most troubling notes appear in a subset of reviews, and they cannot be dismissed. Allegations of poor bedside care by some nurses, administrators perceived as prioritizing money over people, and inconsistent communication about a loved one's status create real caution. There are accounts of missed or delayed responses to call bells, medication-management failures, and even extreme claims of neglect or unsafe conditions. A few reviews mention pest issues and disputes over discharge handling, while others point to language dynamics that affected perceived access to care. Taken together, these concerns raise legitimate red flags for families evaluating whether a facility can deliver consistently reliable care at all times.

Despite these serious caveats, the pros can meaningfully offset the cons for those who approach the decision with a plan. The majority of residents seem to benefit from a clean, orderly environment, steady staff presence, and a culture of warmth that supports daily living and social engagement. For families willing to conduct rigorous due diligence - insisting on current resident and family references, requesting recent incident reports, and verifying staffing ratios and medication protocols - the positives offer real, practical value. The facility's strengths in rehabilitation focus, guest-friendly tours, and a generally tranquil setting make it worth a careful, informed visit.

In the end, Ontario Grove Healthcare is a practical fit for families prioritizing a comfortable, intimate atmosphere with reliable rehab services and a consistently pleasant day-to-day experience. It rewards those who value visible kindness, neat surroundings, and straightforward access to staff. However, it also warrants a measured approach for families whose care needs hinge on flawless administration, impeccable medication safety, or specialized memory-care programming. If those non-negotiables are central to the decision, it is prudent to explore alternatives while remaining open to revisits and direct conversations with the administration - and to gather current, candid feedback from current residents and their families before committing.

This part of Ontario, California, offers a range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several physicians and hospitals within a short distance, residents have easy access to healthcare services. Pharmacies are also readily available for medication needs. Numerous restaurants provide dining options for those who prefer not to cook at home, while cafes offer spaces to relax and socialize. Places of worship are nearby for spiritual fulfillment. Parks offer opportunities for outdoor recreation and leisure activities. Transportation options include the nearby airport and train stations for easy travel. Theaters provide entertainment options for those interested in movies. Overall, this area provides a well-rounded community with essential services for seniors considering this location for their next chapter in life.

Physicians

• Rancho Wellness: Ravinder Singh, MD (0.9 miles)
• Dr Robert. Armada (0.9 miles)
• Children's Choice Pediatrics (0.9 miles)
• City Of Hope Upland (1 miles)
• Care For Womens Medical Group (1.1 miles)
• Face And Body Cosmetic Surgery Upland (1.1 miles)
• Baby Bump Studios (1.5 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (0.9 miles)
• San Antonio Medical Center (1.1 miles)
• Pomona Valley Hospital Medical Center (6.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Rite Aid (1.4 miles)
• Ken Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Vince's Spaghetti (1.4 miles)
• McDonald's (2.6 miles)
• McDonald's (2.7 miles)
• McDonald's (2.9 miles)
• McDonald's (3.1 miles)
• Lazy Dog Restaurant & Bar (3.1 miles)
• The Hat (3.3 miles)

Places of Worship

• First Presbyterian Church Upland (1.6 miles)
• St Anthony's Catholic Church (4 miles)
• Hillside Community Church (5.9 miles)
• Crosspoint Church (6.2 miles)
• Charisma Life Church (6.3 miles)

Parks

• Citrus Park (1.7 miles)
• Central Park (5 miles)
• Ruben S Ayala Park (5.9 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.8 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.5 miles)
• Starbucks (5.8 miles)
• Starbucks (6.8 miles)

Transportation

• Ontario International Airport - Terminal 2 (2.8 miles)
• Baggage Claim T2 (2.8 miles)
• Ontario International Airport (ONT) (3.3 miles)
• Ontario Int'L-Terminal 4 (3.3 miles)
• Baggage Claim T4 (3.3 miles)
• Montclair Metrolink Station (3.4 miles)
• Rancho Cucamonga Metrolink Train Station (4.4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.4 miles)
• AMC DINE-IN Ontario Mills 3 (4.8 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (5 miles)