Ontario Grove Healthcare formerly Bella Vista

Pros

• The staff are attentive, compassionate, and professional in everything they do, providing excellent care.
• Ana, the marketer, went above and beyond in giving a thorough tour and explaining the facility.
• The facility is highly recommended for a safe, caring environment for loved ones.
• The staff are warm, friendly, and cheerful, and patients are happy there.
• The facility is clean and well maintained with no unpleasant odors.
• The staff are pleasant and easy to talk to, and the environment feels welcoming.
• The nursing and PT/OT teams are wonderful, keeping residents clean, cared for, and helped to get stronger.
• The facility offers phenomenal continuing care, with exceptional cleanliness and responsive staff.

Cons

• The nurses are awful; they yell and scream in the patient's face and show no empathy toward patients or their families.
• The facility provides incredibly poor-quality care and is not recommended.
• Bed bugs and liars are alleged about the facility, with claims of misdiagnosis and deceit.
• They lost a family member's 30-day supply of medication and refused to replace it.
• A family member is being treated horribly, not allowed to bathe, and is under conservatorship with no apparent recourse.
• The area around the facility looks run down, and there are claims of discrimination against non-Spanish speakers.
• Nurses took forever to respond to emergency call lights, and some staff members were rude.
• The food here wasn't good.

Review

The collection of opinions paints a broad and nuanced picture of what families are seeking and valuing when they visit and consider long-term and rehab care. Across the board, visitors frequently remark on a secure and modern front end: a check-in system that feels efficient, organized, and welcoming. One reviewer notes the technology to enter the building as modern, while another recalls a young staff member who greeted questions with patience and thorough explanations about the facility. The recurring sentiment is that a calm, informative entry experience helps set a constructive tone for the rest of the visit and the potential care journey ahead.

Several accounts highlight the importance of attentive, compassionate staff and clear communication. An IE Community Care Home Health Services reviewer singles out the facility for "excellent care" of their clients, praising the staff as attentive, compassionate, and professional, with a special nod to Ana, the marketer, who delivered a thorough tour and explained facility details in a way that reassured families and clients. This theme recurs in other positive reviews as well: families describe staff as wonderful, friendly, and patient, with a sense of warmth that makes visits feel welcoming. For some families, the familiarity of familiar faces over visits and through rehab cycles adds a comforting continuity.

Cleanliness and a safe-feeling environment are prominent in many testimonials. Several reviewers stress that the spaces feel clean, well-kept, and free of unpleasant odors, with particular praise for areas near the entrance and the general ambiance that conveys order and calm. Descriptions of cheerful, polite, and approachable staff are frequently paired with remarks about tidy, disinfected areas and well-kept common spaces. In these accounts, a sense of peace and tranquility is tied to visible efforts to maintain hygiene and a comfortable atmosphere for both residents and visitors.

Within the more positive notes, there is recognition of the people who go above and beyond to support families. Multiple mentions of specific individuals - such as a case manager, an activities coordinator, or nurses - underscore the idea that personalized attention and proactive problem-solving make a meaningful difference. One review praises Kim, the case manager at a Bella Vista facility, for taking care to address housing questions and keep families informed, while another highlights the activities coordinator's kindness in helping a resident stay engaged. The sentiment across these stories is that when staff members are proactive, patient, and collaborative, families feel more confident about their loved ones' care.

Not all feedback is uniformly glowing, and several reviews present a more mixed or critical view that underscores variability in experiences and expectations. Some commenters acknowledge that staff can be very nice and professional, while others point to occasional rude behavior or inconsistent responsiveness. A recurring theme is the perception that some staff members may respond quicker or more attentively to residents who speak certain languages, with a reviewer contending that treatment can feel more attentive when Spanish is spoken. These voices emphasize that consistency in staff demeanor, cultural sensitivity, and equal responsiveness are essential to making every resident feel valued.

Among the most troubling voices are those that describe severe deficiencies in care and empathy. One reviewer recounts the final days of a father under their care, describing the nurses as awful and lacking empathy, with instances of yelling across the hall, dissatisfaction over how pain and questions were handled, and personal neglect such as a beard becoming matted with uncleaned mess. The emotional weight of this account is reinforced by the claim that the reviewer's father passed away in what they describe as horrid conditions, leaving a lasting impression of failed respect and communication. This stark account stands in contrast to the many positive experiences and serves as a sobering reminder of why oversight and accountability remain critical in care settings.

Another set of comments introduces even harsher accusations: reports of bed bugs, alleged dishonesty, and severe misdiagnosis, all presented with urgent caution to others considering the facility. One reviewer uses emphatic language - "BED BUGS and Liars!!!" - to warn potential clients away, outlining experiences that include the loss and mismanagement of medications and a perception of misleading information. Similarly grave concerns emerge about medications being lost or discarded, such as a 30-day supply of crucial drugs for Parkinson's and schizophrenia allegedly being thrown away, with promises from administration to replace them that never materialized. These claims, while grave, illustrate the intense distress that can accompany serious gaps in care and oversight.

Taken together, these reviews present a spectrum of experiences that span exceptionally positive, deeply troubling, and everything in between. Several facilities are described as clean, welcoming, and staffed by professionals who genuinely care about residents and their families, with specific staff members receiving heartfelt thanks for their efforts. Yet other accounts foreground serious failings - needing substantial attention from administrators, regulators, and family members alike. The overarching message is clear: care quality can be highly variable even within the same network or locality, reinforcing the importance of thorough, firsthand due diligence, clear questions about staffing and language access, robust medication management practices, and transparent channels for addressing concerns promptly.

This part of Ontario, California, offers a range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several physicians and hospitals within a short distance, residents have easy access to healthcare services. Pharmacies are also readily available for medication needs. Numerous restaurants provide dining options for those who prefer not to cook at home, while cafes offer spaces to relax and socialize. Places of worship are nearby for spiritual fulfillment. Parks offer opportunities for outdoor recreation and leisure activities. Transportation options include the nearby airport and train stations for easy travel. Theaters provide entertainment options for those interested in movies. Overall, this area provides a well-rounded community with essential services for seniors considering this location for their next chapter in life.

Physicians

• Rancho Wellness: Ravinder Singh, MD (0.9 miles)
• Dr Robert. Armada (0.9 miles)
• Children's Choice Pediatrics (0.9 miles)
• City Of Hope Upland (1 miles)
• Care For Womens Medical Group (1.1 miles)
• Face And Body Cosmetic Surgery Upland (1.1 miles)
• Baby Bump Studios (1.5 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (0.9 miles)
• San Antonio Medical Center (1.1 miles)
• Pomona Valley Hospital Medical Center (6.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Rite Aid (1.4 miles)
• Ken Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Vince's Spaghetti (1.4 miles)
• McDonald's (2.6 miles)
• McDonald's (2.7 miles)
• McDonald's (2.9 miles)
• McDonald's (3.1 miles)
• Lazy Dog Restaurant & Bar (3.1 miles)
• The Hat (3.3 miles)

Places of Worship

• First Presbyterian Church Upland (1.6 miles)
• St Anthony's Catholic Church (4 miles)
• Hillside Community Church (5.9 miles)
• Crosspoint Church (6.2 miles)
• Charisma Life Church (6.3 miles)

Parks

• Citrus Park (1.7 miles)
• Central Park (5 miles)
• Ruben S Ayala Park (5.9 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.8 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.5 miles)
• Starbucks (5.8 miles)
• Starbucks (6.8 miles)

Transportation

• Ontario International Airport - Terminal 2 (2.8 miles)
• Baggage Claim T2 (2.8 miles)
• Ontario International Airport (ONT) (3.3 miles)
• Ontario Int'L-Terminal 4 (3.3 miles)
• Baggage Claim T4 (3.3 miles)
• Montclair Metrolink Station (3.4 miles)
• Rancho Cucamonga Metrolink Train Station (4.4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.4 miles)
• AMC DINE-IN Ontario Mills 3 (4.8 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (5 miles)