Upland Rehabilitation And Care Center in Upland, CA

Pros

• The PT, OT, and Speech Therapy teams are incredible and have helped patients make significant progress.
• The therapy staff are described as becoming part of the family and deeply appreciated for their care.
• The CNAs, LVNs, RNs, and RT staff are praised for kindness, compassion, and attentiveness.
• Rosie, the DON, is recognized as amazing for addressing concerns with professionalism, heart, and urgency.
• The center is spacious, well maintained, and welcoming, with a garden and outdoor patio for families.
• The staff’s dedication and professionalism are commonly noted, with many families expressing gratitude and recommending the facility.

Cons

• One reviewer called it “the worst place,” saying staff don’t care about patients and are mainly concerned with money, even claiming a father was let die.
• The facility was described as a joke, with staff failing to answer call lights and not delivering medications on time.
• The administration was labeled awful, with multiple accounts of unsafe or neglectful care.
• Nurses were repeatedly described as rude and dismissive, with poor communication and language-barrier issues.
• The facility was criticized as dirty and poorly maintained, with unsanitary conditions.
• There were clear signs of neglect: basic checks missed, patients not repositioned, and incidents where someone choked after feeding.
• Understaffing was a common theme, leading to delayed or incomplete care and exhausted staff.
• Food quality was called horrible by several reviewers, with some patients going hungry or receiving inappropriate diets.
• Some reviews alleged harm or death resulting from neglect or improper care.
• Several reviewers advised others to avoid the facility, citing pervasive neglect and lack of compassion.

Review

Upland Rehabilitation And Care Center is best suited for families pursuing a therapy-driven short-term rehab path where active family involvement isn't optional but essential. The strongest value comes from robust physical, occupational, and speech therapy teams that can move a patient from bedbound to walking, talking, and participating in daily life again. For residents who can participate in an intensive rehab plan and whose relatives are prepared to monitor care, push for timely services, and coordinate with therapists and nursing staff, the progress can be real. The setting is not glamorous, and the facility shows its age in places, but the core appeal for rehabilitation stays is the dedicated therapy-forward approach and the willingness of many frontline staff to invest in recovery when families stay engaged.

That emphasis, however, comes with a stark caveat: families should consider alternatives if reliable, consistent bedside care and highly responsive operations are nonnegotiable. Several families report prolonged delays in basic care, missed medication administration, and alarms left unanswered, sometimes with serious safety implications. Communication gaps, perceived understaffing, and episodic patient neglect appear in multiple reviews, including accounts of dehydration, wounds, or infections that later required escalation. For anyone prioritizing seamless daily care, predictable staffing, or language-accessible, culturally attentive support, other facilities may deliver a more consistent experience. And for long-term care where chronic, ongoing needs predominate rather than a focused rehab trajectory, the variability in daily attention raises meaningful concerns.

The strongest positives center on the rehab teams and the compassion evident in many caregivers. Reviews repeatedly praise the physical therapists, occupational therapists, and speech therapists for practical progress, patients who arrive unable to move reportedly leave with increased mobility and independence. Several CNAs, LVNs, and RNs are described as caring, patient, and dedicated, and there are repeated acknowledgments of staff who go above and beyond in wound care, feeding, and daily routines. Families also note meaningful administrative and clinical engagement in some cases, donors of time, meticulous case management, and a health care team that can stabilize delicate situations when they collaborate effectively with families. The environment, courtyards, garden spaces, and a cafeteria-like setting, tends to support a sense of normalcy and social connection, which matters for mood and motivation during rehab.

Yet the cons cast a long shadow. Consistent themes include understaffing, inconsistent responsiveness, and lapses in basic safety and cleanliness. Multiple accounts describe missed checks, delays in responding to call lights, and instances where patients were left without timely assistance or proper oversight of tubes, wounds, or medications. Several narrative threads tie in with safety concerns: unmonitored renovative issues, bed mechanisms that don’t lock, and episodes of neglect that resulted in adverse health events. Language barriers and uneven communication contribute to confusion for non-English-speaking residents and their families, while some social workers and administrators are portrayed as unhelpful or slow to act. The negative anecdotes range from uncomfortable conditions (odor, outdated rooms) to dramatic outcomes (sepsis, pneumonia, even a death attributed to care lapses), and these reports cannot be dismissed.

That said, the degree to which the benefits of rehab offset the drawbacks depends heavily on the ability of families to stay actively involved and to advocate for clear, formalized care plans. When the rehab team anchors the patient’s recovery with daily goals, frequent progress updates, and hands-on coaching for home transitions, many residents achieve meaningful gains and regain function that improves quality of life after discharge. The best testimonials emphasize coordinated care that treats therapy as the core mission while nursing and support staff respond promptly to needs, keep patients clean and comfortable, and collaborate closely with families. In such scenarios, the risk of neglect diminishes because families have a reliable point of accountability and the team operates with a defined rehab-focused cadence. The contrast between standout care and alarming neglect highlights that consistency is the defining factor.

For families navigating a decision, a practical checklist matters. Before selection, arrange multiple visits at varying times to gauge staffing patterns and responsiveness, request a face-to-face meeting with the director or DON, and review the most recent state survey results and incident reports. Speak with current residents and families about medication administration, wound and catheter care, and the speed of response to call lights. Clarify who manages nutrition for special diets, confirm the availability of language support, and assess whether the facility can sustain a stable, well-coordinated daily rhythm for rehab patients. If opting in, insist on a concrete rehab plan with daily goals, a transparent timeline for discharge, and a clear handoff protocol to home health services. If red flags persist after due diligence, unreliable admissions, chronic delays, or ongoing safety concerns, alternative facilities or in-home options will likely deliver greater predictability and peace of mind. In the end, Upland Rehab can be a strong fit for the right rehab-focused family, provided that vigilance, clear communication, and steadfast advocacy are built into the care plan from day one.

Physicians

• Dr Robert. Armada (0.1 miles)
• City Of Hope Upland (0.1 miles)
• Rancho Wellness: Ravinder Singh, MD (0.1 miles)
• Children's Choice Pediatrics (0.1 miles)
• Care For Womens Medical Group (0.1 miles)
• Face And Body Cosmetic Surgery Upland (0.2 miles)
• Womens View Medical Group (1.2 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (0.1 miles)
• San Antonio Medical Center (0.1 miles)
• Pomona Valley Hospital Medical Center (6.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Ken Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (2 miles)
• Gemmel Pharmacy Group (2 miles)
• Walgreens (2.1 miles)

Restaurants

• Vince's Spaghetti (0.6 miles)
• McDonald's (1.8 miles)
• McDonald's (2.3 miles)
• McDonald's (2.6 miles)
• The Hat (3.2 miles)
• McDonald's (3.2 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)

Places of Worship

• First Presbyterian Church Upland (1 miles)
• St Anthony's Catholic Church (3.1 miles)
• Hillside Community Church (5.1 miles)
• Charisma Life Church (6.3 miles)

Parks

• Citrus Park (1.8 miles)
• Central Park (4.6 miles)
• Ruben S Ayala Park (6.7 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.5 miles)
• Starbucks (4.7 miles)
• Starbucks (5.7 miles)

Transportation

• Montclair Metrolink Station (3.4 miles)
• Ontario International Airport - Terminal 2 (3.5 miles)
• Baggage Claim T2 (3.5 miles)
• Ontario International Airport (ONT) (3.9 miles)
• Ontario Int'L-Terminal 4 (3.9 miles)
• Baggage Claim T4 (3.9 miles)
• Rancho Cucamonga Metrolink Train Station (4.4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.5 miles)
• AMC DINE-IN Ontario Mills 3 (5.1 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (5.2 miles)