Upland Rehabilitation And Care Center

Pros

• Many visitors appreciate the spacious and clean environment of Upland Rehabilitation and Care Center, noting its welcoming lobby and courteous staff interactions.
• The outdoor patio is a highlight for families, providing a pleasant space for visits and meals with patients amidst beautiful landscaping.
• Physical Therapist Shirley has been highly praised for her dedication and encouragement, helping patients build necessary skills for their recovery.
• Several reviewers noted positive staff interactions, with many expressing gratitude for the assistance provided during their loved ones' rehabilitation process.
• The facility offers a variety of activities for residents, including access to a community garden and walking paths designed to aid in rehabilitation.
• Visitors have observed a friendly atmosphere where staff appeared to be engaging with the residents, contributing to an overall positive impression during their visits.

Cons

• The facility is dirty, and patients are not provided with proper medication in a timely manner.
• Staff appears unqualified and does not offer adequate care, leading to patients suffering unnecessarily.
• The environment feels outdated, reminiscent of the 1970s, which affects the overall experience.
• Patients often wait excessively long for assistance when they call for help, leading to feelings of neglect.
• There are issues with overcrowding in shared rooms, creating discomfort and a lack of privacy for residents.
• Communication barriers exist between patients who cannot understand their roommates, leading to further dissatisfaction.
• Residents have reported feeling miserable and uncared for due to inadequate staffing and support from caregivers.

Review

Upland Rehabilitation and Care Center has received a mixed bag of reviews from visitors and family members of patients currently residing there. On one hand, some individuals appreciate the spaciousness of the facility, which boasts over 200 beds and multiple nursing stations. Reviewers have noted that the center is well-maintained, with a clean lobby environment and courteous staff who greet visitors warmly. One positive highlight was the outdoor patio where families can enjoy meals with patients amidst a soothing atmosphere created by features like rose bushes and a tranquil water fountain. Such amenities seem to foster a sense of community and comfort for both residents and their loved ones.

The essential rehabilitation services provided at Upland have also garnered praise, particularly highlighting the dedication of professional staff members such as Physical Therapist Shirley. Her approach has reportedly played a crucial role in encouraging patients to regain necessary skills after medical setbacks, making it clear that some families feel hopeful about their loved ones’ recovery journeys at Upland. The facility offers various care options including short-term rehabilitation services following hospital stays, as well as long-term care for those needing ongoing support.

However, these positive aspects are starkly contrasted by several critical reviews that shed light on serious operational deficiencies within Upland Rehabilitation. Some families have reported grave concerns regarding the quality of medical care provided to their loved ones. One reviewer recalled their mother-in-law's unfortunate experience involving untreated pneumonia during her stay at Upland; they felt compelled to escalate the situation to management before any action was taken regarding her medication. This alarming incident points to potential systemic failures in patient care management that warrant further investigation.

Moreover, another individual shared their dissatisfaction with regard to medication administration and meal provisions for their loved one. They expressed frustration over delays in receiving prescribed medications and snacks aimed at aiding weight gain, leading to feelings of neglect among patients. Situations where call bells go unanswered for extended periods compounded feelings of unease regarding patient safety—a sentiment echoed by multiple reviewers who described experiencing long wait times when seeking assistance from staff.

While some reviewers found facilities adequate yet somewhat outdated—comparing them to aesthetics reminiscent of past decades—others went so far as to describe conditions they deemed unacceptable or even "dirty." Comments about unpleasant odors within certain areas indicate that while upkeep may be present, it does not consistently meet expectations for cleanliness across all parts of the facility.

Ultimately, Upland Rehabilitation serves as a microcosm representing broader challenges faced by skilled nursing facilities: balancing operational efficiency with compassionate patient care remains an ongoing struggle within many institutions today. As families navigate these complex emotions connected to caring for vulnerable loved ones, honest feedback serves not only as encouragement but also as constructive criticism that could lead to meaningful improvements in how facilities like Upland provide care moving forward. In summary, while there are commendable elements associated with Upland Rehabilitation & Care Center—such as its dedicated rehabilitation professionals and welcoming communal spaces—serious issues surrounding care quality necessitate urgent attention if it is to become a truly supportive environment for all residents.

Physicians

• Dr Robert. Armada (0.1 miles)
• City Of Hope Upland (0.1 miles)
• Rancho Wellness: Ravinder Singh, MD (0.1 miles)
• Children's Choice Pediatrics (0.1 miles)
• Care For Womens Medical Group (0.1 miles)
• Face And Body Cosmetic Surgery Upland (0.2 miles)
• Womens View Medical Group (1.2 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (0.1 miles)
• San Antonio Medical Center (0.1 miles)
• Pomona Valley Hospital Medical Center (6.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Ken Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (2 miles)
• Gemmel Pharmacy Group (2 miles)
• Walgreens (2.1 miles)

Restaurants

• Vince's Spaghetti (0.6 miles)
• McDonald's (1.8 miles)
• McDonald's (2.3 miles)
• McDonald's (2.6 miles)
• The Hat (3.2 miles)
• McDonald's (3.2 miles)
• Lazy Dog Restaurant & Bar (3.3 miles)

Places of Worship

• First Presbyterian Church Upland (1 miles)
• St Anthony's Catholic Church (3.1 miles)
• Hillside Community Church (5.1 miles)
• Charisma Life Church (6.3 miles)

Parks

• Citrus Park (1.8 miles)
• Central Park (4.6 miles)
• Ruben S Ayala Park (6.7 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.5 miles)
• Starbucks (4.7 miles)
• Starbucks (5.7 miles)

Transportation

• Montclair Metrolink Station (3.4 miles)
• Ontario International Airport - Terminal 2 (3.5 miles)
• Baggage Claim T2 (3.5 miles)
• Ontario International Airport (ONT) (3.9 miles)
• Ontario Int'L-Terminal 4 (3.9 miles)
• Baggage Claim T4 (3.9 miles)
• Rancho Cucamonga Metrolink Train Station (4.4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (3.5 miles)
• AMC DINE-IN Ontario Mills 3 (5.1 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (5.2 miles)