Upland Rehabilitation And Care Center in Upland, CA

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  • Interior

    A cozy billiards room with a pool table and wall decor.

  • Outdoors

    A close-up view of a hole on a golf putting green under a clear blue sky.

  • Decor

    A well-lit corridor with doors and wall decorations.

  • Building

    A landscaped entrance with a sign reading 'Upland' in front of a building.

  • Architecture

    A suburban house with a tree and flower bed in the driveway on a sunny day.

  • Trees

    A scenic view of a mountain partially obscured by lush green trees under a clear blue sky.

  • Landscaping

    A sign for Upland Rehabilitation & Care Center surrounded by well-maintained landscaping.

  • Garden

    A well-maintained yard with a manicured lawn and modern house in the background.

  • Bathroom

    A spacious bathroom with a double sink vanity, large mirrors, and decorative artwork on the walls.

  • Lobby

    A modern lobby with a large indoor plant, comfortable seating, and hardwood flooring.

  • Nature

    A decorative outdoor fountain with ornate designs in a sunny garden setting.

  • Exercise Equipment

    A well-equipped rehabilitation room with exercise machines and therapy tools.

  • Plant

    A cozy waiting room with seating and decorative mirrors.

  • Office

    A busy office reception area with employees working at their desks.

Upland Rehabilitation And Care Center in Upland, CA

Information last verified:

1221 East Arrow Highway, Upland, CA 91786

For more information about senior living options: (844) 490-3973

3 from 88 reviews
5 stars
32
4 stars
12
3 stars
5
2 stars
5
1 stars
34

Overall Review of Upland Rehabilitation And Care Center

Pros

  • pro The PT, OT, and Speech Therapy teams are incredible and have helped patients make significant progress.
  • pro The therapy staff are described as becoming part of the family and deeply appreciated for their care.
  • pro The CNAs, LVNs, RNs, and RT staff are praised for kindness, compassion, and attentiveness.
  • pro Rosie, the DON, is recognized as amazing for addressing concerns with professionalism, heart, and urgency.
  • pro The center is spacious, well maintained, and welcoming, with a garden and outdoor patio for families.
  • pro The staff’s dedication and professionalism are commonly noted, with many families expressing gratitude and recommending the facility.

Cons

  • pro One reviewer called it “the worst place,” saying staff don’t care about patients and are mainly concerned with money, even claiming a father was let die.
  • pro The facility was described as a joke, with staff failing to answer call lights and not delivering medications on time.
  • pro The administration was labeled awful, with multiple accounts of unsafe or neglectful care.
  • pro Nurses were repeatedly described as rude and dismissive, with poor communication and language-barrier issues.
  • pro The facility was criticized as dirty and poorly maintained, with unsanitary conditions.
  • pro There were clear signs of neglect: basic checks missed, patients not repositioned, and incidents where someone choked after feeding.
  • pro Understaffing was a common theme, leading to delayed or incomplete care and exhausted staff.
  • pro Food quality was called horrible by several reviewers, with some patients going hungry or receiving inappropriate diets.
  • pro Some reviews alleged harm or death resulting from neglect or improper care.
  • pro Several reviewers advised others to avoid the facility, citing pervasive neglect and lack of compassion.

Review

Upland Rehabilitation And Care Center is best suited for families pursuing a therapy-driven short-term rehab path where active family involvement isn't optional but essential. The strongest value comes from robust physical, occupational, and speech therapy teams that can move a patient from bedbound to walking, talking, and participating in daily life again. For residents who can participate in an intensive rehab plan and whose relatives are prepared to monitor care, push for timely services, and coordinate with therapists and nursing staff, the progress can be real. The setting is not glamorous, and the facility shows its age in places, but the core appeal for rehabilitation stays is the dedicated therapy-forward approach and the willingness of many frontline staff to invest in recovery when families stay engaged.

That emphasis, however, comes with a stark caveat: families should consider alternatives if reliable, consistent bedside care and highly responsive operations are nonnegotiable. Several families report prolonged delays in basic care, missed medication administration, and alarms left unanswered, sometimes with serious safety implications. Communication gaps, perceived understaffing, and episodic patient neglect appear in multiple reviews, including accounts of dehydration, wounds, or infections that later required escalation. For anyone prioritizing seamless daily care, predictable staffing, or language-accessible, culturally attentive support, other facilities may deliver a more consistent experience. And for long-term care where chronic, ongoing needs predominate rather than a focused rehab trajectory, the variability in daily attention raises meaningful concerns.

The strongest positives center on the rehab teams and the compassion evident in many caregivers. Reviews repeatedly praise the physical therapists, occupational therapists, and speech therapists for practical progress, patients who arrive unable to move reportedly leave with increased mobility and independence. Several CNAs, LVNs, and RNs are described as caring, patient, and dedicated, and there are repeated acknowledgments of staff who go above and beyond in wound care, feeding, and daily routines. Families also note meaningful administrative and clinical engagement in some cases, donors of time, meticulous case management, and a health care team that can stabilize delicate situations when they collaborate effectively with families. The environment, courtyards, garden spaces, and a cafeteria-like setting, tends to support a sense of normalcy and social connection, which matters for mood and motivation during rehab.

Yet the cons cast a long shadow. Consistent themes include understaffing, inconsistent responsiveness, and lapses in basic safety and cleanliness. Multiple accounts describe missed checks, delays in responding to call lights, and instances where patients were left without timely assistance or proper oversight of tubes, wounds, or medications. Several narrative threads tie in with safety concerns: unmonitored renovative issues, bed mechanisms that don’t lock, and episodes of neglect that resulted in adverse health events. Language barriers and uneven communication contribute to confusion for non-English-speaking residents and their families, while some social workers and administrators are portrayed as unhelpful or slow to act. The negative anecdotes range from uncomfortable conditions (odor, outdated rooms) to dramatic outcomes (sepsis, pneumonia, even a death attributed to care lapses), and these reports cannot be dismissed.

That said, the degree to which the benefits of rehab offset the drawbacks depends heavily on the ability of families to stay actively involved and to advocate for clear, formalized care plans. When the rehab team anchors the patient’s recovery with daily goals, frequent progress updates, and hands-on coaching for home transitions, many residents achieve meaningful gains and regain function that improves quality of life after discharge. The best testimonials emphasize coordinated care that treats therapy as the core mission while nursing and support staff respond promptly to needs, keep patients clean and comfortable, and collaborate closely with families. In such scenarios, the risk of neglect diminishes because families have a reliable point of accountability and the team operates with a defined rehab-focused cadence. The contrast between standout care and alarming neglect highlights that consistency is the defining factor.

For families navigating a decision, a practical checklist matters. Before selection, arrange multiple visits at varying times to gauge staffing patterns and responsiveness, request a face-to-face meeting with the director or DON, and review the most recent state survey results and incident reports. Speak with current residents and families about medication administration, wound and catheter care, and the speed of response to call lights. Clarify who manages nutrition for special diets, confirm the availability of language support, and assess whether the facility can sustain a stable, well-coordinated daily rhythm for rehab patients. If opting in, insist on a concrete rehab plan with daily goals, a transparent timeline for discharge, and a clear handoff protocol to home health services. If red flags persist after due diligence, unreliable admissions, chronic delays, or ongoing safety concerns, alternative facilities or in-home options will likely deliver greater predictability and peace of mind. In the end, Upland Rehab can be a strong fit for the right rehab-focused family, provided that vigilance, clear communication, and steadfast advocacy are built into the care plan from day one.

Features

Housing

  • 206 resident community capacity 206 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (4 miles away) Ontario International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Upland Rehabilitation And Care Center in Upland, CA is a premier assisted living community that provides exceptional care and support to seniors. Situated in a peaceful and serene location, this community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

The community boasts a beauty salon where residents can pamper themselves and maintain their personal style. Residents can also enjoy their favorite TV shows or movies with cable or satellite TV in their fully furnished accommodations. Community operated transportation is available for outings and appointments, while a computer center allows residents to stay connected with loved ones.

Meals are served in a spacious dining room, offering delicious restaurant-style dining options. Special dietary restrictions can be accommodated to meet individual needs. For those who prefer cooking their own meals, there is a kitchenette available.

Residents have access to numerous recreational activities within the community. A fitness room encourages physical activity and wellness. A gaming room lets residents unwind and engage in friendly competitions. A small library provides an opportunity for leisurely reading. Outdoor spaces and gardens allow residents to enjoy fresh air and nature.

Housekeeping services ensure that residents' living spaces are clean, tidy, and comfortable at all times. Move-in coordination services make the transition into the community seamless for new residents. Private bathrooms offer convenience and privacy.

Upland Rehabilitation And Care Center also prioritizes the health and safety of its residents. With 24-hour call systems and supervision, assistance is readily available when needed. Trained staff provide assistance with daily activities such as bathing, dressing, and transfers.

Medication management ensures that residents receive their medications on time, helping them maintain optimal health. The community also offers specialized diets such as diabetes diets and accommodates special dietary restrictions.

Transportation arrangements are made for non-medical purposes as well as for doctor's appointments. Additional amenities include Wi-Fi/high-speed internet access for staying connected online.

In addition to the excellent amenities and care services, Upland Rehabilitation And Care Center is surrounded by numerous conveniences. There are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby.

With its comprehensive amenities, exceptional care services, and convenient location, Upland Rehabilitation And Care Center provides a warm and inviting environment for seniors seeking assisted living services in Upland, CA.

Nearby Places of Interest

Physicians

  • Dr Robert. Armada (0.1 miles)
  • City Of Hope Upland (0.1 miles)
  • Rancho Wellness: Ravinder Singh, MD (0.1 miles)
  • Children's Choice Pediatrics (0.1 miles)
  • Care For Womens Medical Group (0.1 miles)
  • Face And Body Cosmetic Surgery Upland (0.2 miles)
  • Womens View Medical Group (1.2 miles)

Hospitals

  • San Antonio Community Hospital Maternity Information Services (0.1 miles)
  • San Antonio Medical Center (0.1 miles)
  • Pomona Valley Hospital Medical Center (6.8 miles)

Pharmacies

  • CVS Pharmacy (0.6 miles)
  • Ken Pharmacy (0.7 miles)
  • CVS Pharmacy (1.1 miles)
  • CVS Pharmacy (1.5 miles)
  • Rite Aid (2 miles)
  • Gemmel Pharmacy Group (2 miles)
  • Walgreens (2.1 miles)

Restaurants

  • Vince's Spaghetti (0.6 miles)
  • McDonald's (1.8 miles)
  • McDonald's (2.3 miles)
  • McDonald's (2.6 miles)
  • The Hat (3.2 miles)
  • McDonald's (3.2 miles)
  • Lazy Dog Restaurant & Bar (3.3 miles)

Places of Worship

  • First Presbyterian Church Upland (1 miles)
  • St Anthony's Catholic Church (3.1 miles)
  • Hillside Community Church (5.1 miles)
  • Charisma Life Church (6.3 miles)

Parks

  • Citrus Park (1.8 miles)
  • Central Park (4.6 miles)
  • Ruben S Ayala Park (6.7 miles)

Cafes

  • Starbucks (2.5 miles)
  • Starbucks (2.9 miles)
  • Panera Bread (3.5 miles)
  • Starbucks (4.7 miles)
  • Starbucks (5.7 miles)

Transportation

  • Montclair Metrolink Station (3.4 miles)
  • Ontario International Airport - Terminal 2 (3.5 miles)
  • Baggage Claim T2 (3.5 miles)
  • Ontario International Airport (ONT) (3.9 miles)
  • Ontario Int'L-Terminal 4 (3.9 miles)
  • Baggage Claim T4 (3.9 miles)
  • Rancho Cucamonga Metrolink Train Station (4.4 miles)

Theaters

  • AMC DINE-IN Montclair Place 12 (3.5 miles)
  • AMC DINE-IN Ontario Mills 3 (5.1 miles)
  • Regal Edwards Ontario Palace Screenx, Imax & RPX (5.2 miles)

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