Villa Mesa Care Center

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Villa Mesa Care Center

867 East 11Th Street, Upland, CA 91786

For more information about senior living options: (844) 490-3973

2.4 from 38 reviews
5 stars
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21

Skilled Nursing Facility

Overall Review of Villa Mesa Care Center

Pros

  • pro The staff is courteous and treats residents with respect.
  • pro The staff is available to answer questions and receive feedback.
  • pro Sana goes above and beyond in her duties.
  • pro Priscilla at the front desk goes above and beyond as well.
  • pro The facility is clean and the staff is friendly.
  • pro The staff genuinely cares about residents.
  • pro The facility is kept clean and sanitized.
  • pro Residents can set up video calls anytime and usually receive a quick response.
  • pro There are angels among the staff who truly care for residents.
  • pro The staff is extremely helpful and friendly.

Cons

  • pro The facility is severely understaffed and overfilled, leading to neglectful care.
  • pro A patient was left in a soiled diaper for four hours.
  • pro Night nurses reportedly sleep on duty and do not respond promptly to needs.
  • pro Residents are not being moved regularly, resulting in bed sores.
  • pro Communication is vague, inconsistent, and lacks care coordination.
  • pro Rooms are crowded and privacy is not respected.
  • pro Staff are unresponsive, with delays in returning calls and providing updates.
  • pro Front desk staff are rude and discriminatory toward visitors.
  • pro The facility seems to prioritize insurance collection over patient well-being.
  • pro There are claims that a loved one died due to neglect and lack of proper care.

Review

The accounts shared about Villa Mesa Care Center paint a picture of a facility that elicits wildly divergent experiences from families and loved ones. A single thread runs through many of the anecdotes: care quality, communication, and staffing levels appear to swing dramatically from one day to the next or from one shift to another. Some reviewers describe moments of genuine warmth and competence, while others recount experiences that feel negligent, disorganized, or outright alarming. The spectrum is wide enough that readers are left with a sense that what you get there may depend as much on when you arrive as on who is on duty.

A common source of frustration across multiple reviews is the lack of clear, reliable communication. One reviewer bluntly states that the social worker, Jennifer, "doesn't know what goes on in that facility and poor communication." Others echo this sentiment, pointing to vague answers, a lack of alignment among staff, and unreturned phone calls. Several reviewers describe situations where different doctors saw their loved ones at different times or where the patient was assigned to a physician who then did not maintain continuity of care. The frustration isn't simply about information being missed; it's about a sense that the facility's internal players aren't speaking the same language, leading to confusion for families who are trying to stay informed and advocate for appropriate care. In at least one instance, a family member describes the social worker as angry after a patient changed doctors, highlighting how emotional responses and perceived rigidity can escalate tensions in a setting that already feels high-stakes.

There are alarmingly concrete accounts of neglect and poor daily care that inflame concerns about safety. One reviewer recounts their husband being left in a soiled diaper for four hours, a level of neglect that spurred calls for accountability. Another describes a night shift where a night nurse reportedly turned off the lights just as a patient needed assistance, a chilling image of how basic care tasks can fall through the cracks. Several residents' stories include bedsore concerns and the impression that patient repositioning - an essential preventive measure for bedridden individuals - was not being carried out regularly. The accusation that one resident's neighbor in the same room had stage 4 bed sores and that the staff weren't consistently tending to him is particularly distressing. The thread running through these accounts is a fear that basic dignity, privacy, and comfort are compromised when staffing is thin or when communication gaps prevent timely care.

Yet the narrative is not uniformly negative. A number of reviewers report positive, even uplifting experiences. They speak highly of staff who are courteous, caring, and available to answer questions. Some praise the facility for robust personal touches: the ability to set up video calls with loved ones at almost any time, without a formal appointment, and the general sense that the staff can be kind and attentive when they are present. Specific staff members receive praise for going "above and beyond," such as Sana, the case worker described as proactive and on top of things, and Priscilla at the front desk, who is repeatedly noted for friendliness and helpfulness. A few reviews even describe an overall sense of calm and order, with clean facilities and areas where the environment feels well-maintained and conducive to care. In these cases, families emphasize the humanity and competence of some staff, underscoring that Villa Mesa can be a place of comfort when the right people are on duty.

Against the backdrop of mixed everyday experiences are broader critiques about the facility's structure and staffing model. Several reviewers suspect the facility is under-resourced, arguing that insufficient staffing leads to delayed responses, rushed care, and a focus on paperwork and bed management over patient needs. There are explicit references to overcrowded rooms and to the challenge of balancing privacy with the realities of shared spaces. One reviewer bluntly calls out a for-profit model as contributing to under-staffing and over-filling, suggesting systemic pressures that hinder quality care. Some discuss a perception that the administration is more focused on insurance matters or on throughput than on the welfare of residents, with phrases that imply a lack of transparency about patient status, treatment plans, or discharge prospects. The impression created by these voices is a facility that struggles under the tension between business imperatives and compassionate caregiving.

Disquieting incidents and serious health concerns recur in several testimonies. A few reviewers recount serious harms and even deaths tied to the care environment, with phrases that convey deep emotional impact. One account says that a loved one arrived and was left unattended for hours and died, with unclear transfer paperwork and an asserted reluctance to take responsibility. Another describes a terminally ill mother who was reportedly not fed or given pain medications and who was not properly registered in the patient system for a lengthy period. Yet another review focuses on a patient's decline in a short stay, including lost belongings and unreturned calls, suggesting both neglected duties and a lack of accountability. These stories are among the most troubling, underscoring the potential consequences of gaps in care and communication when a facility is perceived to be under heavy pressure.

There is also attention paid to interactions that touch on race and professionalism in the front office, with one reviewer alleging racial bias in front-desk interactions. The same reviewer describes a striking contrast between the negative impression of staff at the front desk and the more favorable reports of other shifts or other departments. This thread adds another layer of complexity to the overall assessment: even when clinical care might be competent on some days, the patient experience can be marred by perceived disrespect or unequal treatment at the point of contact, framing the entire stay through a lens of trust and dignity - or its absence.

In sum, the collection of experiences at Villa Mesa Care Center reads as a study in contrasts. For some families, the facility is a place of compassionate people, well-run programs, and meaningful connections facilitated by thoughtful staff and modern conveniences like accessible video calls. For others, it is a place where care is inconsistent, long-standing communication gaps persist, and safety concerns loom large - an environment where basic needs, privacy, and timely assistance do not consistently meet expectations. Prospective families and caregivers navigating this landscape are advised to conduct thorough onsite visits, ask pointed questions about staffing ratios, care plans, and transfer procedures, and verify with external authorities about monitoring and safety records. Given the severity and range of experiences described, careful due diligence and close observation appear essential for anyone considering Villa Mesa Care Center for a loved one.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Ontario International (4 miles away) Ontario International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Villa Mesa Care Center is a premier assisted living community located in Upland, CA. Our community offers a wide range of amenities designed to enhance the quality of life for our residents. We have a beauty salon where residents can pamper themselves and stay looking their best. Each resident also has access to cable or satellite TV for entertainment.

At Villa Mesa, we understand the importance of staying connected and engaged with the community, which is why we offer community-operated transportation services. Residents can easily access local attractions, run errands, or attend appointments without any hassle. Our computer center provides an opportunity for residents to stay connected with loved ones through email and social media.

Mealtimes are always something to look forward to at Villa Mesa. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled chefs. For those who prefer cooking their own meals, each apartment comes fully furnished with a kitchenette.

We believe in keeping both the mind and body active, so we provide various facilities for recreational activities and exercise. Our fitness room is equipped with state-of-the-art equipment to help residents stay fit and healthy. The gaming room allows for friendly competition and socializing among peers. The small library provides a cozy spot for reading and relaxation.

Villa Mesa also prioritizes the well-being of our residents by offering housekeeping services and move-in coordination assistance. Private bathrooms ensure privacy, while outdoor spaces like gardens provide opportunities for residents to enjoy nature and fresh air.

In terms of care services, Villa Mesa goes above and beyond to meet the individual needs of each resident. With 24-hour call systems and supervision, residents can rest assured that help is always available when needed. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers.

Health management is another important aspect of our care services at Villa Mesa. We provide medication management as well as specialized diets such as diabetes diets or special dietary restrictions. A mental wellness program and transportation arrangements for medical appointments are also available to ensure holistic care.

To keep residents engaged and entertained, we offer a variety of activities and outings. Our concierge services help residents plan day trips and make the most of their time outside the community. Fitness programs, resident-run activities, and scheduled daily activities provide ample opportunities for socialization and personal enrichment.

Villa Mesa is conveniently located near several amenities in the area. There are three cafes, two parks, 18 pharmacies, 16 physicians, 13 restaurants, seven transportation options, two places of worship nearby. Additionally, there are two hospitals and one theater within close proximity.

At Villa Mesa Care Center, we strive to provide a comfortable and vibrant environment where residents can thrive. Whether it's enjoying the amenities or participating in activities, our community offers everything needed to enhance the well-being of our residents in Upland, CA.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Ken Pharmacy (0.3 miles)
  • CVS Pharmacy (0.8 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Gemmel Pharmacy Group (2.2 miles)

Physicians

  • City Of Hope Upland (0.3 miles)
  • Dr Robert. Armada (0.3 miles)
  • Care For Womens Medical Group (0.4 miles)
  • Face And Body Cosmetic Surgery Upland (0.4 miles)
  • Rancho Wellness: Ravinder Singh, MD (0.4 miles)
  • Children's Choice Pediatrics (0.4 miles)
  • Womens View Medical Group (0.9 miles)

Hospitals

  • San Antonio Community Hospital Maternity Information Services (0.3 miles)
  • San Antonio Medical Center (0.3 miles)
  • Pomona Valley Hospital Medical Center (6.6 miles)

Places of Worship

  • First Presbyterian Church Upland (0.7 miles)
  • St Anthony's Catholic Church (2.8 miles)
  • Hillside Community Church (5.1 miles)
  • Charisma Life Church (6.1 miles)

Restaurants

  • Vince's Spaghetti (0.8 miles)
  • McDonald's (1.8 miles)
  • McDonald's (2.4 miles)
  • McDonald's (2.6 miles)
  • The Hat (2.9 miles)
  • McDonald's (3 miles)
  • Lazy Dog Restaurant & Bar (3.1 miles)

Parks

  • Citrus Park (1.7 miles)
  • Central Park (4.7 miles)
  • Ruben S Ayala Park (6.8 miles)

Cafes

  • Starbucks (2.7 miles)
  • Starbucks (3.2 miles)
  • Panera Bread (3.7 miles)
  • Starbucks (5 miles)
  • Starbucks (5.9 miles)
  • Starbucks (6.9 miles)

Transportation

  • Montclair Metrolink Station (3.2 miles)
  • Ontario International Airport - Terminal 2 (3.8 miles)
  • Baggage Claim T2 (3.8 miles)
  • Ontario International Airport (ONT) (4.2 miles)
  • Ontario Int'L-Terminal 4 (4.2 miles)
  • Baggage Claim T4 (4.2 miles)
  • Rancho Cucamonga Metrolink Train Station (4.7 miles)

Theaters

  • AMC DINE-IN Montclair Place 12 (3.4 miles)
  • AMC DINE-IN Ontario Mills 3 (5.4 miles)
  • Regal Edwards Ontario Palace Screenx, Imax & RPX (5.5 miles)

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