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Villa Mesa Care Center in Upland, CA

Villa Mesa Care Center is a nursing home community in Upland, CA.

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Villa Mesa Care Center in Upland, CA

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  • Outdoors

    A scenic outdoor view of a pathway surrounded by lush greenery and buildings.

  • Building

    A brick building with multiple windows and green grass in front, set against an overcast sky.

  • Architecture

    A welcoming entrance to a well-kept building, surrounded by lush greenery under a partly cloudy sky.

  • Trees

    A large building with columns, surrounded by a neatly manicured lawn, trees, and a pathway.

  • Landscaping

    A charming brick house with a well-maintained lawn and white picket fence under a cloudy sky.

  • Pathway

    A sunny day view of a residential area with buildings, lush green grass, and trees lining a pathway.

  • Healthcare

    A view of the Villa Maria Care Center, showcasing its welcoming sign and well-kept surroundings.

867 East 11Th Street, Upland, CA 91786

For more information about senior living options: (866) 208-4318

2.4 from 43 reviews
5 stars
8
4 stars
9
3 stars
1
2 stars
1
1 stars
24

Overall Review of Villa Mesa Care Center

common 8 reviews mention this

Staff treat residents with respect

Residents’ families describe staff as caring, helpful, and respectful.

Several reviews emphasize that staff members are courteous and treat residents with respect, and families say they can get their questions answered. A few people also describe reliable communication through ways like video calls. Other reviews are more negative about responsiveness, but the positive accounts consistently return to staff attitude and day-to-day interactions.

caveat 8 reviews mention this

Cleanliness is mixed and sometimes alarming

Cleanliness and hygiene are reported positively by some, but negatively by others.

Some families report that the facility is kept clean and sanitized, including rooms and common areas. Others describe hygiene problems such as inadequate cleaning, heavily soiled conditions, and residents left in soiled diapers for long stretches. A few negative reviews link these concerns to infections or sores, while the positive reviews focus on ongoing cleaning.

caveat 4 reviews mention this

Medication follow-through draws concerns

Medication management and follow-through are recurring concerns in reviews.

A number of negative reviews describe medication not being given as intended, including cases where medication was found on beds or where pain medications were not administered for extended periods. Others report that care teams did not ensure medications were taken and that follow-up was difficult once families called. While the community offers medication management as part of care services, these review accounts raise questions about consistent administration.

caveat 7 reviews mention this

Call light and communication issues

Multiple reviews describe slow responses and communication breakdowns.

Several reviews say call lights went unanswered for long periods, and families describe situations where residents waited for help with basic needs. Others mention delayed or missing updates, difficulty getting calls returned, and phones that were disconnected or not answered. Even when some staff are described as nice after contact, the negative reviews repeatedly focus on delays and poor follow-through.

caveat 5 reviews mention this

Rooms feel overcrowded and cramped

Residents describe rooms as overcrowded and lacking privacy.

Some reviews describe tight rooming, including multiple residents sharing a small space and limited bathroom access. Others explicitly call out overcrowding as a privacy issue, and one review says rooms were “crammed” with patients. One account also acknowledges the tight setup in the context of limited care capacity, but overall these comments point to space constraints as a drawback.

caveat 2 reviews mention this

Physical therapy feels inadequate

Some residents and families report minimal or disappointing therapy support.

Negative reviews describe physical and occupational therapy as minimal, inconsistent, or not effectively supporting recovery and rehabilitation. Another review specifically calls physical therapy a “joke” and links poor outcomes to the therapy experience. The contrast in reviews suggests therapy levels may be uneven depending on the situation.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 99 resident community capacity 99 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Ontario International (4 miles away) Ontario International (4 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Ken Pharmacy (0.3 miles)
  • CVS Pharmacy (0.8 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Gemmel Pharmacy Group (2.2 miles)

Physicians

  • City Of Hope Upland (0.3 miles)
  • Dr Robert. Armada (0.3 miles)
  • Care For Womens Medical Group (0.4 miles)
  • Face And Body Cosmetic Surgery Upland (0.4 miles)
  • Rancho Wellness: Ravinder Singh, MD (0.4 miles)
  • Children's Choice Pediatrics (0.4 miles)
  • Womens View Medical Group (0.9 miles)

Hospitals

  • San Antonio Community Hospital Maternity Information Services (0.3 miles)
  • San Antonio Medical Center (0.3 miles)
  • Pomona Valley Hospital Medical Center (6.6 miles)

Places of Worship

  • First Presbyterian Church Upland (0.7 miles)
  • St Anthony's Catholic Church (2.8 miles)
  • Hillside Community Church (5.1 miles)
  • Charisma Life Church (6.1 miles)

Restaurants

  • Vince's Spaghetti (0.8 miles)
  • McDonald's (1.8 miles)
  • McDonald's (2.4 miles)
  • McDonald's (2.6 miles)
  • The Hat (2.9 miles)
  • McDonald's (3 miles)
  • Lazy Dog Restaurant & Bar (3.1 miles)

Parks

  • Citrus Park (1.7 miles)
  • Central Park (4.7 miles)
  • Ruben S Ayala Park (6.8 miles)

Cafes

  • Starbucks (2.7 miles)
  • Starbucks (3.2 miles)
  • Panera Bread (3.7 miles)
  • Starbucks (5 miles)
  • Starbucks (5.9 miles)
  • Starbucks (6.9 miles)

Transportation

  • Montclair Metrolink Station (3.2 miles)
  • Ontario International Airport - Terminal 2 (3.8 miles)
  • Baggage Claim T2 (3.8 miles)
  • Ontario International Airport (ONT) (4.2 miles)
  • Ontario Int'L-Terminal 4 (4.2 miles)
  • Baggage Claim T4 (4.2 miles)
  • Rancho Cucamonga Metrolink Train Station (4.7 miles)

Theaters

  • AMC DINE-IN Montclair Place 12 (3.4 miles)
  • AMC DINE-IN Ontario Mills 3 (5.4 miles)
  • Regal Edwards Ontario Palace Screenx, Imax & RPX (5.5 miles)

Frequently Asked Questions

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