Villa Mesa Care Center in Upland, CA
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Information last verified:
867 East 11Th Street, Upland, CA 91786
For more information about senior living options: (844) 490-3973
The staff are courteous and respectful toward residents, and they are available to answer questions and receive feedback. Families can set up video calls anytime, and video calls are typically available within a couple of hours. The facility is described as a great place with peace, love, and patience for loved ones. The staff genuinely care for residents and go above and beyond to assist them. The staff are extremely helpful and friendly, and the facility is clean and sanitized. The facility is clean and the staff are friendly, and residents receive excellent care.
The facility was overcrowded, with multiple patients sharing a small space and a single bathroom. Cleanliness was consistently poor; the rooms and common areas were not regularly cleaned. Medication management was unsafe, with medications not reliably administered and found on beds or floors. During the stay, the patient developed multiple infections, raising concerns about hygiene and monitoring. Physical and occupational therapy were minimal and inconsistent, undermining recovery. Call lights often went unanswered for long periods, leaving patients waiting for assistance. The environment did not support rest, with excessive nighttime noise from staff disturbing sleep. Communication and care coordination were poor, with staff appearing untrained and no visible attending physician. The facility seemed understaffed and poorly managed, unable to provide adequate care for vulnerable patients. Several reviews described neglect, with crowded rooms and insufficient measures to prevent bed sores or protect privacy.Villa Mesa Care Center in Upland is best approached by families who must weigh cost above all else and are prepared to supervise care closely. This community functions as a low-cost option within the skilled-nursing segment, but only for residents with relatively modest medical needs and caregivers who can stay actively involved. When a loved one requires steady, high-quality oversight, or when rehab hinges on consistent therapy and timely medication administration, Villa Mesa quickly reveals its vulnerabilities. The facility will feel approachable on price, but the price is paid in the form of variable care quality, uneven staff responsiveness, and fluctuating attention to safety and comfort. For families unwilling to chase reliable updates or to push for every needed service, other options will offer more predictable outcomes.
Those considering alternatives should focus on facilities with proven, consistent performance in core areas: staffing levels that match resident needs, rigorous infection control, dependable medication routines, active therapy services, and clear, transparent communication from leadership. Email chains, call-bell responsiveness, and visible physician engagement are nonnegotiables for anyone who cannot tolerate daily uncertainty. If a resident requires regular physical or occupational therapy, or if the care plan depends on a stable team that communicates with families, Villa Mesa’s track record invites serious scrutiny. For anyone who cannot commit to rigorous oversight or who expects a seamless, well-coordinated care experience, it is prudent to look at other communities with stronger reputations for reliability and accountability.
On the positive side, there are credible threads of care that show through in certain interactions. Several reviewers credit particular staff members with genuine attention and helpfulness, and some families appreciate the ability to initiate video calls and receive timely updates when the facility is functioning smoothly. A few residents and families describe clean environments and courteous staff in specific shifts or units, suggesting that when operations are functioning, the experience can be respectful and supportive. In a few stories, caseworkers and front-desk personnel have stood out as empathetic and responsive. These pockets of positive experience demonstrate that caring individuals exist within Villa Mesa; they just do not consistently anchor the entire operation.
The most persistent and troubling themes run counter to those brighter notes. Many reviews recount overcrowded rooms with limited privacy, frequent cleanliness lapses, and inadequate attention to basic safety routines. Medication management emerges as a particularly alarming weak point, with reports of missed doses or medications found out of place, raising serious safety concerns. Therapy can be inconsistent or insufficient for effective rehabilitation, while call lights are described as unanswered for long stretches. Nighttime noise and overall atmosphere complicate rest and recovery, and communication between staff, families, and attending physicians is repeatedly described as fragmented or vague. The combination of understaffing, variable leadership, and reported neglect in some instances creates a persistent risk profile that is hard to justify for residents needing reliable skilled care.
When weighing the pros against the cons, the balance heavily tilts toward risk unless undeniable, ongoing oversight is guaranteed. The occasional kindness from some staff cannot compensate for systemic issues in care coordination, responsiveness, and safety. It is not merely a matter of occasional inconvenience; the reviews repeatedly raise concerns about infections, bed sores, and even life-threatening delays in care. For families with a loved one who cannot advocate effectively or who requires a predictable, high-standard level of nursing, the drawbacks here are too pronounced to overlook. The positive individual staff interactions are real, but they do not create the consistency necessary to reassure most prospective residents and families that all essential needs will be met.
Practical next steps are clear. If Villa Mesa remains under consideration, arrange an in-person tour focused on observing nurse coverage, therapist availability, and the process for medication administration and patient transfers. Request the current staffing ratios by shift and ask to speak with the director or medical director about care plans, pain management, and infection-control protocols. Review the most recent state inspection findings and the facility’s plan for addressing any cited deficiencies. Prepare a concrete list of nonnegotiables, timely medication delivery, regular therapy, prompt response to call bells, and daily opportunities for family updates, and insist on documenting commitments in writing. Above all, have a clear backup plan with another facility that you would move to quickly if care quality falters. In most cases, Villa Mesa Care Center should be pursued only when families are prepared to monitor, question, and escalate to ensure that basic safety, dignity, and consistent care are safeguarded.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Villa Mesa Care Center is a premier assisted living community located in Upland, CA. Our community offers a wide range of amenities designed to enhance the quality of life for our residents. We have a beauty salon where residents can pamper themselves and stay looking their best. Each resident also has access to cable or satellite TV for entertainment.
At Villa Mesa, we understand the importance of staying connected and engaged with the community, which is why we offer community-operated transportation services. Residents can easily access local attractions, run errands, or attend appointments without any hassle. Our computer center provides an opportunity for residents to stay connected with loved ones through email and social media.
Mealtimes are always something to look forward to at Villa Mesa. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled chefs. For those who prefer cooking their own meals, each apartment comes fully furnished with a kitchenette.
We believe in keeping both the mind and body active, so we provide various facilities for recreational activities and exercise. Our fitness room is equipped with state-of-the-art equipment to help residents stay fit and healthy. The gaming room allows for friendly competition and socializing among peers. The small library provides a cozy spot for reading and relaxation.
Villa Mesa also prioritizes the well-being of our residents by offering housekeeping services and move-in coordination assistance. Private bathrooms ensure privacy, while outdoor spaces like gardens provide opportunities for residents to enjoy nature and fresh air.
In terms of care services, Villa Mesa goes above and beyond to meet the individual needs of each resident. With 24-hour call systems and supervision, residents can rest assured that help is always available when needed. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers.
Health management is another important aspect of our care services at Villa Mesa. We provide medication management as well as specialized diets such as diabetes diets or special dietary restrictions. A mental wellness program and transportation arrangements for medical appointments are also available to ensure holistic care.
To keep residents engaged and entertained, we offer a variety of activities and outings. Our concierge services help residents plan day trips and make the most of their time outside the community. Fitness programs, resident-run activities, and scheduled daily activities provide ample opportunities for socialization and personal enrichment.
Villa Mesa is conveniently located near several amenities in the area. There are three cafes, two parks, 18 pharmacies, 16 physicians, 13 restaurants, seven transportation options, two places of worship nearby. Additionally, there are two hospitals and one theater within close proximity.
At Villa Mesa Care Center, we strive to provide a comfortable and vibrant environment where residents can thrive. Whether it's enjoying the amenities or participating in activities, our community offers everything needed to enhance the well-being of our residents in Upland, CA.
Villa Mesa Care Center is located at 867 East 11Th Street, Upland, CA 91786 in San Bernardino County, California
Villa Mesa Care Center on seniors.fyi includes 7 photos including images showing landscaping, building, pathway, trees, outdoors, flag, grass, brick, and more.
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Outdoors
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