1720 Cesar East Chavez Avenue, Los Angeles, CA 90033
For more information about senior living options: (844) 490-3973
Dr. Zachary Barnard is truly a one-of-a-kind neurosurgeon. The ICU staff were amazing. All the staff are very kind. This hospital is one of the best. Dr. Seth, the ER doctor, was amazing, very prompt, and professional. Soo's bedside manner was gentle and professional. The seventh-floor nurses are the best. The services of nurses and doctors were very good and attentive.
The hospital has Been criticized for negligence toward patients over decades, with claims of avoidable deaths and traumatic experiences under its care. A portion of the staff is described as nonchalant and rude toward patients, especially among older personnel. The emergency department is extremely understaffed, causing long wait times and delayed physician attention. Some staff members were rude, sarcastic, or unprofessional toward patients and families. There are perceptions of discrimination, with patients feeling treated as if they were immigrants seeking a handout despite having medical benefits. Signage and directions within the facility are confusing and inadequate. Postoperative and general care quality is perceived as inconsistent, with complaints about symptom management and communication. Overall, the hospital's performance and practices are seen as needing substantial improvement.Patients describe Adventist Health White Memorial as a place where care can be outstanding and deeply compassionate, but also a setting where experiences vary widely depending on the department, the day, and the staff on duty. Across the testimonials, there are repeated notes of kindness, competence, and patient-centered communication from many doctors, nurses, and support staff, alongside criticisms that point to broader frustrations with ER wait times, aging facilities, and inconsistencies in how patients are treated.
Several reviews highlight the highest praise for individual clinicians and care teams. One patient lauds Dr. Zachary Barnard as "truly a one of a kind neurosurgeon" whose clear explanations and calming presence helped them feel safe about a procedure. The ICU staff also earned glowing remarks, with a nurse named Robella singled out for patience and attentiveness. In maternity and post-surgical contexts, people repeatedly mention positive experiences: a gallbladder surgery patient describes excellent surgical care and proactive, comprehensive support on the recovery floor; another patient notes that charge nurses and CNAs on the fifth floor were "absolutely amazing." There are stories of compassionate bedside manner, smooth discharges, and professional, reassuring care from nurses and doctors during breast cancer treatment, ER visits, and routine tests. In short, when staff members are at their best, patients feel genuinely grateful and confident in the care they received.
Yet alongside these heartfelt endorsements are serious cautions and criticisms. A recurring motif is disappointment with the ER and with perceived systemic gaps: several patients report extremely long wait times, understaffing, and delays in seeing a doctor, with one account describing being in the ER for hours without a physician encounter. Some reviewers explicitly urge others not to rely on the ER at certain times, lamenting the difficulty of receiving timely care due to staffing levels. These experiences contrast sharply with other visits where the ER process was efficient or where the treatment was prompt, underscoring the variability that patients experience depending on when and where they seek care.
There are also pointed concerns about attitudes and professionalism among some staff. A number of critics recount encounters with nurses or doctors who seemed dismissive or unfair, and at least one family described a physician's snobbish or disrespectful demeanor toward an elderly patient, calling for accountability and improvement. Specific names appear in the feedback - Lam, for example, described as unkind and unprofessional, with the reviewer urging an investigation into his behavior. Other families mention a nurse's rude, sarcastic tone in the emergency department. While many patients celebrate the caring and attentive professionals they encountered, these negative experiences highlight the impact a single staff member can have on the overall impression of a hospital.
Infrastructure and process challenges also surface in the reviews. Several comments point to practical obstacles like poor signage, confusing wayfinding in the facility, and even outdated signage on older office areas used for certain tests. Parking is described as a significant hassle in another review, and a few patients share that they needed to plan extra time or bring snacks due to long waits or unclear directions. One family noted a need for clearer signage to indicate where they were in the building, while another mentioned that a signage issue contributed to a rougher experience during a blood test. These logistics concerns, while not about clinical care per se, leave an impression of a hospital that is sometimes difficult to navigate or access efficiently.
Despite the criticisms, the overall sentiment across many narratives is one of gratitude for care that helped patients through serious health events. Several reviews emphasize that staff were professional, attentive, and capable, and that patients and their families were treated with respect and empathy. Positive reflections extend from the ER to postoperative recovery and long-term treatment journeys, with particular appreciation for the human touch that makes patients feel seen and supported. One reviewer even expresses deep gratitude for the hospital's role in a life-changing breast cancer journey, underscoring the importance of consistent, professional, and compassionate care across departments.
In sum, Adventist Health White Memorial emerges as a hospital capable of delivering exemplary medical and nursing care, where many patients feel genuinely cared for and well supported. At the same time, the collection of experiences signals real opportunities for improvement: address ER staffing and wait times, reinforce professional standards across all staff, and enhance navigation and signage to create a smoother patient journey. The hospital's strengths - skilled surgeons, dedicated nurses, and a compassionate approach to patient comfort - sit alongside concerns about consistency, aging processes, and some interpersonal challenges. Addressing these gaps could help ensure that more patients leave with the same sense of trust, relief, and gratitude that so many already express.
27 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Los Angeles International (13 miles away) Burbank-Glendale-Pasadena (13 miles away) Long Beach (Daugherty) (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White Memorial Medical Center in Los Angeles, CA is a premier assisted living community that offers a range of amenities and care services to meet the needs of its residents. With a focus on providing a comfortable and fulfilling living environment, this community offers numerous amenities to enhance the daily lives of its residents.
Residents can enjoy the convenience of having cable or satellite TV in their fully furnished apartments, as well as access to Wi-Fi/high-speed internet for staying connected with loved ones. For those who enjoy spending time outdoors, there is an outdoor space and garden where residents can relax and take in the beautiful surroundings.
Meals at White Memorial Medical Center are a highlight, with restaurant-style dining available for all residents. The dining room is spacious and inviting, providing an excellent atmosphere for enjoying delicious meals with friends. Special dietary restrictions are also accommodated, ensuring that everyone's unique needs are met.
In terms of care services, this community provides 24-hour supervision to ensure the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available, allowing residents to maintain their independence while receiving necessary support. Medication management is also provided to ensure that residents are taking their medications correctly and on time.
White Memorial Medical Center places importance on mental wellness and offers a mental wellness program to promote overall well-being among its residents. This program includes various activities and therapies designed to engage residents mentally and emotionally.
The community is conveniently located near several cafes, parks, pharmacies, restaurants, theaters, and hospitals. This allows residents easy access to additional amenities outside of the community for further entertainment or medical needs.
Overall, White Memorial Medical Center provides a welcoming environment where seniors can receive personalized care while enjoying a range of amenities designed to enhance their quality of life.
White Memorial Medical Center is located at 1720 Cesar East Chavez Avenue, Los Angeles, CA 90033 in Los Angeles County, California
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