St. Francis Convalescent Pavilion in Daly City, CA
Save99 Escuela Drive, Daly City, CA 94015
For more information about senior living options: (844) 490-3973
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Golden Pavilion is well-kept and inviting, with patients treated with genuine kindness and respect. The staff are exceptionally friendly, attentive, and committed to creating a supportive and comfortable environment. The facility is clean, organized, and thoughtfully maintained, offering a safe and pleasant place for patients. Families can feel confident knowing their loved ones are in caring hands at Golden Pavilion. The nurse case manager is supportive, attentive, and responsive, ensuring the best care. The staff provide unconditional help and compassion to many patients. Great patient care and staff support, with multilingual staff available to assist non-English speakers. The nursing staff and CNAs are professional, respectful, and kind, often going above and beyond. At St. Francis Pavilion, the staff are empathetic, kind, and extremely hard-working. The staff at St. Francis Pavilion make residents feel like family. The admissions and social services teams are responsive, helpful, and dedicated to patient needs.
The administration and billing are repeatedly unavailable by phone or in person, making it nearly impossible to reach them. The billing office is never available and callbacks are not returned, which is incredibly frustrating. The front desk staff provide terrible customer service, won't look people in the eye, and interrupt callers with "hold on." The facility is described as a morgue and as terrible, with neglect leading to infections and urgent medical needs going unmet. Patients are left without access to their call buttons, often sit in urine, and bedsores develop due to understaffing. Items such as food, clothes, and supplies are stolen from patients, and access to the supply room is insecure. The wound care and nursing staff are often incompetent, failing to change dressings properly and causing infections. Management is useless, unprofessional, and fails to follow through or address concerns. The facility is dirty and unsanitary, with awful food, cold water, and sewage in the showers. There are reports of discriminatory or neglectful treatment (including misdiagnosis of TB and language barriers) and a lack of accountability.St. Francis Pavilion is best suited for seniors who need skilled nursing care with a strong emphasis on hands-on, compassionate bedside support. The facility tends to shine where frontline caregivers - nurses, CNAs, and rehab staff - remain consistently attentive, patient, and dedicated to daily comfort and progress. It is especially well-matched for post-acute rehab and long?term residents who value a tidy, home-like environment, careful daily routines, and a care team that can translate medical plans into practical, daily action. Families seeking a facility that feels approachable, where staff members are often described as warm and genuinely caring, will find reason to look here. However, this comes with an important caveat: the administrative backbone can be uneven, and that tension between stellar bedside care and variable office responsiveness will color the overall experience.
Those who should consider alternatives are families that prioritize reliable administrative access and predictable operational responsiveness. Repeated complaints about the billing office and front-desk communication - phone lines that are hard to reach, transfers that fail, and administrative delays - signal a systemic friction between the care floor and the business side. When issues reach billing, admissions, or management, families report being bounced between voicemail traps and unreturned calls. For relatives who need timely answers, proactive problem solving from leadership, and transparent, consistent communication, these gaps can undermine confidence in the overall care environment, even when the direct care staff are praised.
Key advantages - caring, capable direct care teams, a clean and organized physical plant, and documented successes in rehab and daily activities - often offset some of the downsides, but only to a point. Reviewers repeatedly highlight nurses, CNAs, and social workers who show up with empathy, patience, and practical support. Dinno, the nurse case manager repeatedly named, stands out as a demonstrably responsive advocate who helps families navigate care decisions. Multilingual staff and a layout that supports mobility and safety contribute to a sense of security for many residents and families. When care teams keep residents fed, dressed, reminded about appointments, and engaged in rehabilitative exercises, the facility earns trust that the day-to-day experience is meaningful and dignified.
Yet the volume and intensity of negative experiences cannot be ignored. Several reviews describe dangerous gaps in responsiveness to call buttons, with patients left waiting for assistance and in some cases left in distress. Reports of infections, hospital transfers, and bedsores point to serious safety risks that point to staffing pressures and inconsistent monitoring. Complaints about inconsistent med administration, medication errors, and even theft of personal items paint a troubling picture of operations that can undermine a resident's health and peace of mind. Language barriers can be a practical hurdle for some families, while others note dedicated multilingual staff as a mitigating factor. The overall impression is a facility whose clinical team can be outstanding, but whose governance and facility-wide systems require vigilant oversight.
For families evaluating this community, a practical approach is essential. Before committing, request a direct meeting with the administrator or a trusted social worker to discuss average nurse-to-patient ratios, call-button response times, and the facility's process for med administration and wound care. Inspect multiple rooms and common areas during daytime and evening hours to observe staffing presence and patient engagement. Ask for recent defect or incident reports, infection control procedures, and a clear point of contact for urgent concerns. If possible, speak with current residents or family members about call-button experiences and the consistency of med and meal delivery. Finally, insist on a concrete plan for ongoing communication with hospital discharge planners and with the social services team to ensure continuity of care.
In the end, St. Francis Pavilion delivers a compelling combination: compassionate, capable frontline care, a clean and navigable environment, and meaningful rehab potential that can help residents regain function and quality of life. The decision hinges on whether administrative reliability and systemic consistency can be secured, or at least effectively managed by attentive families and vigilant advocates. For those who can establish and maintain a strong line of communication with leadership, and who prize daily acts of care delivered with warmth, this community can be a solid fit. For others, especially where timely information, consistent med handling, and stringent safety oversight are non-negotiable, exploring alternatives may prevent a protracted period of dissatisfaction.
239 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (7 miles away) Metropolitan Oakland International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Francis Convalescent Pavilion in Daly City, CA is an assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents.
The community features a beauty salon where residents can indulge in grooming and self-care, as well as cable or satellite TV for entertainment purposes. Community-operated transportation is available for outings and appointments, while a computer center allows residents to stay connected with loved ones.
Residents can enjoy their meals in the dining room, which offers restaurant-style dining with special dietary restrictions catered to. The fully furnished apartments come with private bathrooms and kitchenettes for added convenience. Housekeeping services are also provided to maintain a clean and tidy living environment.
For recreational activities, St. Francis Convalescent Pavilion offers several options such as a fitness room, gaming room, small library, and outdoor space for relaxation or exercise. Wi-Fi/high-speed internet is available throughout the community.
Care services at this assisted living community include 24-hour call system and supervision to ensure round-the-clock assistance when needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. Diabetic diets are offered for those who require it.
To promote mental wellness, the community provides a mental wellness program that focuses on the emotional health of residents. Transportation arrangements can be made for non-medical purposes as well as doctor's appointments.
Residents can engage in various activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with any needs or inquiries they may have.
In terms of nearby amenities and services, St. Francis Convalescent Pavilion is conveniently located near 3 parks for outdoor enjoyment, 17 pharmacies for easy access to medications, 3 restaurants for dining options outside the community, 1 transportation service nearby for additional mobility, 1 place of worship for spiritual needs, and 1 theater for entertainment purposes.
This area of Daly City, California offers a range of amenities and services that cater to a senior lifestyle. There are multiple pharmacies nearby, including CVS and Walgreens, making it convenient to access medication and healthcare supplies. Additionally, there are various dining options such as In-N-Out Burger and McDonald's for quick meals, as well as more upscale options like Twin Peaks and Yankee Pier for special occasions. Places of worship like the Church of the Epiphany provide spiritual support, while theaters like Regal Stonestown Galleria offer entertainment options. Parks such as Fort Funston and Bernal Heights Park offer opportunities for outdoor recreation, and transportation hubs like West Portal MUNI Metro Station make it easy to get around the city. With hospitals like Laguna Honda Hospital & Rehabilitation Center nearby, residents can feel secure knowing medical care is readily available. Lastly, cafes like Andytown Coffee Roasters and Le Marais Bakery provide cozy spots to relax with a cup of coffee. Overall, this part of Daly City offers a diverse range of resources that can support a comfortable and engaging senior living environment.
St. Francis Convalescent Pavilion is located at 99 Escuela Drive, Daly City, CA 94015 in San Mateo County, California
St. Francis Convalescent Pavilion on seniors.fyi includes 5 photos including images showing interior, rehabilitation, healthcare, fitness, exercise, gym, therapy room, lobby, and more.
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Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
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Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention