Estrella Health and Rehab Center

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  • Interior

    A cozy lobby with sofas, a coffee table, and wall decor.

  • Outdoors

    A tranquil garden scene featuring a central fountain surrounded by lush greenery and benches.

  • Decor

    Elegant dining area with tables set for guests, featuring chandeliers and decorative mirrors.

  • Building

    A southwestern-style building entrance with an archway and glass doors.

  • Seating Area

    A modern lobby with comfortable seating arrangements and decorative mirrors.

  • Healthcare

    A group of people celebrating the 'Nurse of the Year' award at the Arizona Health Care Association event.

  • Reception Desk

    A reception area at Estrella Health and Rehab Center with staff members.

Estrella Health and Rehab Center

350 East La Canada, Phoenix, AZ 85323

For more information about senior living options: (844) 490-3973

4.2 from 100 reviews
5 stars
76
4 stars
1
3 stars
3
2 stars
3
1 stars
17

Skilled Nursing Facility

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    Overall Review of Estrella Health and Rehab Center

    Pros

    • pro The nurses and CNAs are hardworking and caring.
    • pro The care at Estrella is very good.
    • pro Nurse Tami is kind and makes a real difference in patients' recovery.
    • pro Nurse Vicki is a wonderful nurse.
    • pro Jackie Cochran is totally awesome and serves as an exceptional concierge.
    • pro The concierge staff, especially Jackie, show empathy, compassion, and attentiveness.
    • pro The physical therapy team is fantastic and provides motivation every step of the way.
    • pro Social workers and case managers are knowledgeable and helpful with discharge planning.
    • pro Rose and Vicki are noted for their bedside manner and quality nursing care.
    • pro The food is delicious and the overall dining experience is positive.

    Cons

    • pro They treated him with absolute disrespect.
    • pro The food was trash, the service was trash, and the workers were trash.
    • pro On Sundays, the nurses do not care for the patients; they are on their phones and speak negatively about them.
    • pro The facility smells of urine and feces, the rooms are filthy, and the staff are rude.
    • pro The bed sheets were always soiled.
    • pro Management tells half-truths to cover what they need, leaving patients waiting for help.
    • pro They did not take good care of my dad at all.
    • pro The food quality is horrible, with eggs cooked hours earlier and cafeteria-like presentation.

    Review

    Estrella Health & Rehab Center presents itself in the experiences of many families as a place with real strengths and real challenges. Across the reviews, there is a steady thread of gratitude for the nurses, CNAs, therapists, and support staff who deliver care and rehabilitation. Time and again, patients and their loved ones point to individuals who went above and beyond, making a meaningful difference in recovery, comfort, and daily life. The most consistently glowing notes center on the care delivered by certain nurses and CNAs, the dedication of therapy teams, and the genuine care shown by staff who listen and respond to needs.

    Several names come up repeatedly as standouts in the care teams. Nurse Tami is praised for having a profoundly positive impact on a patient's condition, with one reviewer crediting her as making a substantial difference in their mother's health. Nurse Vicki is also singled out for kindness and competency, reflecting a common sentiment that Estrella has people who truly care. Jackie Cochran, described as the concierge, receives frequent admiration for her empathy, availability, and attentiveness - she's portrayed not just as a receptionist but as someone who makes patients and families feel heard and valued. The therapy staff is described as excellent by many, with physical therapy (and sometimes occupational therapy) teams delivering encouragement, progress, and motivation. Lakeyista/Lakeysta is highlighted as a care provider who consistently follows through, with caregivers such as Marvina and several CNAs named for their dedication, work ethic, and warmth. Social workers and case managers earn praise for discharge planning and accessibility, helping families navigate transitions out of acute care or into long-term plans.

    The rehab and postoperative care aspects are commonly cited as strong points. Several reviewers express that the therapy teams are capable, motivating, and instrumental in getting patients back on their feet. Wound care is recalled as a standout service by some, underscoring a breadth of skilled professionals who bring attention, expertise, and careful follow-through. For families who emphasize coordination and communication, the case managers' openness and willingness to address questions are repeatedly appreciated, contributing to a sense of security during the recovery trajectory. Overall, for many patients, Estrella is a place where the rehab team earns trust through competence, consistency, and compassionate bedside manner.

    However, the credibility of Estrella's care is tempered by a number of negative experiences that recur across reviews. Several accounts describe less favorable days - instances of dirty hallways, dirty sheets, and rooms that do not reflect a high standard of cleanliness. Some reviewers recount rude or careless behavior from CNAs, and at times the atmosphere can feel less than respectful or attentive. A number of reviewers mention Sunday staffing as a concern, alleging that some nurses were distracted and on their phones, with comments suggesting patients felt neglected or not heard. In a few cases, families describe a "that's not my job" attitude when asked to assist with basic tasks like helping a patient or addressing basic needs, which understandably raises concern about accountability and teamwork. These narratives illustrate that while many staff are described in glowing terms, consistency and responsiveness are not universal experiences.

    Food, a daily and tangible element of hospital and rehab stays, emerges as a major point of contention in several reviews. A mix of statements describes meals as delicious and enjoyable, with some reviewers praising portion sizes and overall dining quality. Yet others report disappointing experiences: small portions, meals that feel more like appetizers, or meals that taste cafeteria-like. One family even describes the food as "?," highlighting how the same facility can deliver good dining experiences to some and poor ones to others. The inconsistency in food quality appears to mirror, in part, the broader variability in daily life at the center and suggests room for improvement in kitchen operations and dining service.

    What these reviews collectively reveal is a facility with people who care deeply, but with operational pressures that can compromise the experience at times. Several patients recount sincere gratitude for specific staff members who provided warmth, clear communication, and hands-on assistance, in contrast to others who describe frustration with delays, inadequate responses to basic requests, or less-than-clean conditions. A few particularly distressing accounts stand out: a patient's family recounting disrespectful treatment of a loved one, or a visitor observing a facility that smelled of urine and had rooms that seemed dirty - accounts that understandably provoke strong concern and, in some cases, demands for accountability and change.

    For those evaluating Estrella, the overarching takeaway is nuanced. There are many staff members who are highly regarded and whose efforts significantly benefit patient recovery and comfort. The care teams, especially some nurses, CNAs, therapists, and the concierge, are repeatedly celebrated for compassion, competence, and personal touch. At the same time, there are clear gaps in consistency - cleanliness, timely responsiveness, and food quality - touched on by multiple families and visitors. Instances of negative treatment, miscommunication, or perceived neglect underscore the need for ongoing attention to staff training, staffing levels, and culture of accountability, particularly on weekend shifts and in core bedside tasks.

    In practical terms, Estrella appears to be a facility where a patient can experience excellent rehab outcomes and deeply caring interactions, provided that the right people are on shift and the environment is well-managed on a given day. Families with loved ones at Estrella often speak from the heart about staff who made a real difference, while also urging improvements in cleanliness, consistency of care, and dining service. The blend of extraordinary care from certain team members with areas needing attention suggests a facility that, at its best, can deliver strong post-acute and long-term support, and at its most challenging, highlights where careful oversight and continuous improvement are essential.

    Features

    Housing

    • 161 resident community capacity 161 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (20 miles away) Phoenix Sky Harbor International (20 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Estrella Health and Rehab Center in Phoenix, AZ offers a wide range of amenities and care services to residents. The facility features a beauty salon, allowing residents to conveniently maintain their appearance. Cable or satellite TV is available in each room, providing entertainment options for residents. Community operated transportation is provided for outings and appointments, ensuring residents can easily get around.

    A computer center is available for residents who want to stay connected or browse the internet. The dining room offers restaurant-style dining experiences, where residents can enjoy delicious meals prepared by the staff. A fitness room is available for physical activity and wellness. Each living space comes fully furnished for convenience.

    For recreation and leisure activities, there is a gaming room and a small library on-site. Outdoor spaces such as gardens provide opportunities for fresh air and relaxation. Housekeeping services are provided to maintain cleanliness and tidiness. Residents have access to a kitchenette if they wish to prepare their own snacks or meals.

    Move-in coordination services are offered to assist new residents with the transition process. Private bathrooms provide privacy and convenience. Telephones are available in each unit for easy communication with loved ones.

    The wellness center offers various health-related programs and services to support overall well-being. Wi-Fi/high-speed internet connectivity ensures that residents can stay connected virtually.

    In terms of care services, the facility provides 24-hour supervision to ensure the safety and security of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. Medication management services help ensure that residents take their medications correctly and safely. Special dietary restrictions can be accommodated through customized meal preparation.

    Dining options cater to specific dietary needs for residents who require special diets. Activities at Estrella Health and Rehab Center include concierge services for personalized assistance, fitness programs to promote physical wellness, planned day trips for social engagement outside of the facility, resident-run activities where individuals can contribute their ideas and talents, and scheduled daily activities to keep residents engaged and entertained.

    The community is conveniently located near various amenities, including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily access necessary services and enjoy recreational opportunities in the surrounding area.

    Overall, the Estrella Health and Rehab Center provides a comfortable and supportive environment for seniors who require assistance with daily living or specialized care services. With a wide range of amenities and care options available, residents can enjoy a fulfilling lifestyle while receiving the support they need.

    Nearby Places of Interest

    Restaurants

    • Whataburger (0.3 miles)
    • McDonald's (0.7 miles)
    • TJ's Homestyle Restaurant (0.7 miles)
    • Black Bear Diner Goodyear (0.7 miles)
    • In-N-Out Burger (0.9 miles)
    • McDonald's (0.9 miles)
    • Chick-Fil-A (1.1 miles)

    Pharmacies

    • Walgreens (0.4 miles)
    • CVS Pharmacy (1.2 miles)
    • CVS Pharmacy (2.1 miles)
    • CVS Pharmacy (2.2 miles)
    • Walgreens (2.7 miles)
    • Walgreens (2.8 miles)
    • Walmart Pharmacy (2.9 miles)

    Places of Worship

    • Vineyard Christian Fellowship West Valley (0.6 miles)
    • St Peter's Episcopal Church (2.9 miles)
    • Church At Litchfield Park (3.5 miles)
    • The Rock Church (3.7 miles)

    Parks

    • Goodyear Community Park (0.8 miles)
    • Avondale Friendship Park (1.8 miles)
    • Rio Paseo Park (3.1 miles)
    • Turtle Park (3.1 miles)
    • Wildflower Park North (3.5 miles)
    • Aleppo Park (3.8 miles)
    • Goodyear Dog Park (4.3 miles)

    Physicians

    • Goodyear Wellness Clinic (1 miles)
    • Podiatric Medicine: Dr Cohn and Dr Neerings (1.1 miles)
    • Farshid Sadeghi, MD | Urologic Oncologist (1.1 miles)
    • Biltmore ENT - Dr Taffet (1.2 miles)
    • Dennis R. Scribner Jr., MD, FACOG, FACS | Gynecologic Oncologist (1.2 miles)
    • Valley Radiologists (1.2 miles)
    • Abrazo Medical Group (1.2 miles)

    Hospitals

    • Western Regional Medical Center (1.2 miles)

    Transportation

    • Phoenix Goodyear Airport (GYR) (1.6 miles)

    Theaters

    • Estrella Falls 16 (2.5 miles)

    Cafes

    • Dutch Bros Coffee (2.7 miles)
    • Starbucks (2.7 miles)
    • Starbucks (2.8 miles)
    • Dutch Bros Coffee (2.9 miles)
    • Starbucks (3.1 miles)
    • Starbucks (3.8 miles)
    • Starbucks (5.7 miles)

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