Cancer Treatment of America-West in Goodyear, AZ

Pros

• City of Hope is a wonderful place to fight cancer, with compassionate and attentive staff.
• The staff are described as caring, professional, and patient-centered.
• Dr. Abouelezz is praised as professional, thorough, and engaging with patients.
• The infusion nurses, especially on the third floor, are incredibly helpful and supportive.
• The COH portal is considered one of the best online resources and stays up-to-date.
• Nurse navigators and intake nurses coordinate care smoothly, making appointments easier.
• City of Hope offers comprehensive, one-stop care under one roof.
• Patients say City of Hope provides hope and treats them with kindness and respect, like family.
• City of Hope is described as a breath of fresh air and a place where people truly care.

Cons

• They describe City of Hope as the “City of No Hope,” where patients are treated as numbers and paychecks.
• The staff are fake and disingenuous, and they discourage second opinions or care elsewhere.
• The care is lackluster to downright rude, with malpractice seemingly waiting to happen.
• The physical and bedside care from providers and nurses is generally terrible.
• The radiologist did a poor hack job on the port, and placement looked poorly and took too long to heal.
• Doctors are more concerned with pawning their work off onto nurse practitioners who are inexperienced and don’t know what they’re doing.
• Chemo nurses are a dumpster fire and treat patients and families poorly, with only one good nurse noted.
• Management doesn’t care about patients and dismisses complaints as they boast about their nurses and providers.
• The center is a money machine at the expense of patients’ lives, described as shady and unethical.
• The patient advocate promise never materializes and communication is consistently awful.

Review

This Goodyear center is best suited for cancer patients who want a true one-stop experience, a campus where imaging, infusion, surgery, radiation, pharmacy, and supportive services can be accessed in a single, campus-based setting. It works best for families who can tolerate a dynamic care environment where the breadth of services is a major asset, but where day-to-day communication and bedside manners may vary by provider and shift. In short, this center serves well those who place a premium on convenience, speed to multiple specialists, and a coordinated treatment plan, so long as expectations are managed for the inevitable unevenness in personal attention and follow-through.

That said, certain patients should actively consider alternatives. Families who demand consistently warm, clear, and proactive communication from every member of the care team will likely find this center challenging at times. If a patient requires steady, accessible physician continuity, rapid and reliable test result delivery, and a track record of transparent, patient-centered coordination, it is prudent to explore other high-profile cancer centers in the region. Centers such as MD Anderson or Virginia Piper, or a locally trusted option with a demonstrated emphasis on coordinated patient navigation, may offer more reliable follow-up and communication. The decision should hinge on whether the value of a single-campus experience outweighs the risks of inconsistent responsiveness and administrative friction.

The strongest positives here are the practical, tangible advantages of scale and on-site capability. For many patients, the infusion experience is helped by a team that demonstrates teamwork and clinical competence, with staff who are genuinely helpful in the moment. The campus frequently earns praise for its comprehensive services, being able to access imaging, laboratory work, and treatment planning without shuttling between facilities saves time and reduces logistical stress. The presence of nurse navigators and a robust patient portal in some cases makes it easier to gather information and track progress, and several patients attest to the kindness and seriousness with which certain nurses and clinicians approach their treatment. In the best moments, the staff demonstrate professionalism, empathy, and a practical, no-nonsense approach to delivering care.

But the cons raised repeatedly cannot be ignored when weighing a choice. The dominant concerns center on disorganization and inconsistent communication. Reviewers describe scheduling as a recurrent bottleneck, with missed or miscommunicated appointments, redundancies, and back-and-forth that wastes precious time. Patient advocates and follow-through can be absent or unreliable, and some patients report that the care team changes too frequently, complicating continuity of care. Several accounts acknowledge excellent bedside manners from some individuals, yet simultaneously describe rude or overburdened clinicians, limited availability of the lead physicians, and a culture where concerns feel muted or dismissed. Billing practices, financial discussions, and documentation gaps also appear in multiple stories, contributing to a sense that administrative friction undermines clinical excellence.

Those pros versus cons invite a nuanced calculus. The practical advantages, the breadth of services, the ability to assemble a multi-specialty plan on one campus, and the potential for efficient logistics, can substantially offset drawbacks for patients who can actively manage communications and rely on a proactive care team. For patients with complex, multi-step treatment trajectories, a single-location pathway can reduce the physical and emotional burden of cancer care. However, the benefits hinge on consistent, timely communication and reliable follow-up. When conversations stall, results get buried, or questions go unanswered, the same advantages become liabilities, making trust harder to sustain and leaving families feeling uncertain about the next steps.

The bottom-line recommendation is straightforward: this center is a viable choice for patients who value a comprehensive, campus-based approach and are prepared to engage assertively in their own care. Prospective families should demand clarity up front about who will coordinate each phase of treatment, request a named patient advocate or navigator, and confirm how test results, referrals, and follow-up appointments will be communicated and tracked. Before committing, verify continuity expectations, whether the same oncologist or nurse practitioner will remain involved across visits, and insist on written care plans that spell out timelines, responsible team members, and escalation procedures if concerns arise. Budgeting questions should be addressed with a dedicated financial counselor, with explicit estimates for tests, procedures, and infusions to avoid uneasy billing surprises.

If a patient or family cannot tolerate episodic responsiveness or feels uneasy about perceived profit-driven dynamics, alternatives with a stronger emphasis on patient-centered care and transparent operations should be pursued. For those who can negotiate a steadier care cadence and leverage the center’s strengths, convenience, on-site resources, and a capable infusion team, the overall package remains compelling. In practice, this center can deliver meaningful cancer care, but success depends on proactive engagement, precise communication, and choosing the right care team who can translate the campus’s capabilities into a consistently compassionate, well-coordinated patient experience.

This part of Goodyear, Arizona, offers a variety of amenities and services that may be beneficial for seniors looking to relocate. With close proximity to Western Regional Medical Center and several specialized physicians, including gynecologic oncologists and urologic oncologists, residents have access to quality healthcare options. Additionally, the area features several parks for outdoor activities and relaxation, as well as a selection of restaurants and cafes for dining out. Places of worship are also conveniently located nearby for those seeking spiritual fulfillment. Pharmacies are easily accessible for medication needs, and transportation options such as Phoenix Goodyear Airport provide convenience for travel. Overall, this part of Goodyear provides a range of services and facilities to support a comfortable and fulfilling senior living experience.

Physicians

• Dennis R. Scribner Jr., MD, FACOG, FACS | Gynecologic Oncologist (0 miles)
• Farshid Sadeghi, MD | Urologic Oncologist (0 miles)
• Palm Valley Oral Surgery (0.8 miles)
• Palm Valley Medical (0.9 miles)
• Goodyear Eye Specialist (0.9 miles)
• Abrazo Medical Group (1 miles)
• Arizona Cardiology Group (1 miles)

Hospitals

• Western Regional Medical Center (0 miles)

Parks

• Goodyear Community Park (0.5 miles)
• Rio Paseo Park (2 miles)
• Wildflower Park North (2.5 miles)
• Avondale Friendship Park (2.6 miles)
• Turtle Park (2.8 miles)
• Aleppo Park (3.1 miles)
• Goodyear Dog Park (4.1 miles)

Restaurants

• Wendy's (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.6 miles)
• Wildflower (0.6 miles)
• Raul & Theresa's (0.6 miles)
• Chipotle Mexican Grill (0.8 miles)
• McDonald's (0.9 miles)
• Bootys Wings Burgers (1.2 miles)

Places of Worship

• Vineyard Christian Fellowship West Valley (0.5 miles)
• St Peter's Episcopal Church (2.3 miles)
• The Rock Church (2.5 miles)
• Church At Litchfield Park (2.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.3 miles)

Theaters

• Estrella Falls 16 (1.3 miles)

Cafes

• Dutch Bros Coffee (1.6 miles)
• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.9 miles)
• Starbucks (6.6 miles)

Transportation

• Phoenix Goodyear Airport (GYR) (1.7 miles)