Cancer Treatment of America-West in Goodyear, AZ

Pros

• The staff are described as the highest-caliber, humble professionals who take their time, listen closely, and are honored to assist.
• The nurses on the third floor were very helpful, and the overall staff are good.
• This is the best place to fight cancer; they are so nice and provide the best of the best care, with commendations for Dr. Ivory and her team.
• Keith in imaging was extraordinarily kind and professional, treating the patient with respect, compassion, and kindness.
• The experience has been outstanding; their care for patients is remarkable, and the staff are humane and compassionate.
• Dr. Iyer in Pain Management has the best bedside manner and creates a thoughtful pain management plan.
• The patient portal is fabulous and provides access to medical records and conversations; scheduling is fast.
• City of Hope is awesome; loving, caring people, described as a breath of fresh air in cancer care.
• Everything is under one roof, which is invaluable for coordinating treatment.

Cons

• The front office staff were quite rude during the patient's mother's last visit.
• Jason never returned any of the mother's phone calls.
• The facility treated cancer patients terribly and prioritized money over care.
• City of Hope AZ appeared to lack compassion from doctors and staff and prioritized profits over patient welfare.
• There was a persistent lack of coordination between departments, making appointments and tests nonsensical.
• The center was described as a money machine at the expense of patients' lives.
• Some doctors were accused of focusing on money rather than the patient's well-being, with reports of aggressive billing and inadequate care.
• The front desk staff sometimes lacked empathy and were not welcoming.
• Communications about treatment options were confusing and could give false hope.
• A surgeon was criticized for not listening and for delays that contributed to a poor outcome.
• Post-surgery care was poorly managed, with long waits and missing information about follow-up care.
• Billing and insurance practices were criticized as predatory or difficult to navigate, with demands for large upfront payments.
• The center was labeled shady and unethical, described as a for-profit cancer center.

Review

This community is best suited for cancer patients who want a centralized, all-in-one treatment environment where multiple specialists, imaging, infusion, laboratory services, pharmacy, and support programs are accessible without constant cross-campus travel. The Goodyear campus positions itself as a one-stop shop designed to streamline complex treatment plans, with nurse navigators and a coordinated team approach that can keep a difficult, multi-visit regimen moving forward. For families facing ongoing therapy, the appeal lies in building a treatment plan within a single, familiar setting, where payments, appointments, and tests can be organized in a relatively tight, continuous loop.

Those who should consider alternatives are families prioritizing consistently responsive communication, transparent and predictable scheduling, and steady doctor continuity. Several reviews flag frustration with front-desk interactions, delayed callbacks, and inconsistent follow-up from physicians or care coordinators. Financial friction also surfaces - surprise bills, strict self-pay requirements, and questions about insurance acceptance can derail care continuity. If a patient's peace of mind hinges on timely, proactive human contact and a clear, predictable care path, it pays to explore other centers or push for a dedicated advocate who relentlessly tracks responses and test results.

The strengths - the integrated services, the breadth of specialists under one roof, and a culture that many describe as caring and patient-centered - often offset some of the drawbacks. Infusion services are cited as a well-organized backbone of care, with staff who communicate and collaborate in ways that feel cohesive. On-site labs, imaging, a pharmacy, and readily available support groups create genuine convenience for those navigating treatment schedules, reducing the friction of moving between separate facilities. Several patients praise nurses and clinicians who take time, explain options, and display a real commitment to easing the cancer journey, which can make a tangible difference in daily life during treatment.

Yet the main drawbacks cannot be ignored, and they frequently undercut the otherwise solid care picture. Inconsistency in doctor availability and patient follow-up, mixed reports about chart notes and test results, and a perception that some clinicians are more focused on volume or financial metrics than on patient needs all complicate the experience. Instances of rude or unresponsive front-office staff, delays in communication, and confusion about billing or insurance adds stress at exactly the moment when clear information is most vital. When patients feel shuffled between departments or left waiting for answers, even excellent clinical care can feel undermined by administrative turbulence.

Given the pros and cons, this center delivers real value for families who can actively manage the care process and insist on clear accountability. The centralized model is a strong fit for those with complex, ongoing treatment needs who want most services within one campus and who value access to nurse navigators and a robust infusion program. The caveat is the ongoing need to monitor communication streams and billing expectations closely; without that vigilance, promises of comprehensive care can collide with inconsistent follow-up and opaque financial terms. Prospective patients should begin by identifying a single, accountable point of contact, request explicit timelines for test results and follow-ups, and verify insurance acceptance and cost policies before any treatment begins.

In practice, then, City of Hope Goodyear is a pragmatic choice for families seeking an extensive, centralized cancer program with a tangible emphasis on coordinated care and on-site resources. It is less ideal for those who cannot tolerate ambiguous communication, irregular follow-ups, or opaque billing practices. If those issues matter, alternatives - perhaps non-profit centers known for patient advocacy, or practices with a reputation for steadier physician continuity and transparent billing - are worth a serious look. The bottom line: engage decisively, insist on a dedicated coordinator, and validate the care pathway upfront. For the right family, this campus can be a powerful ally; for others, it may require more energy to secure the reliable, compassionate, financially transparent experience that cancer care deserves.

This part of Goodyear, Arizona, offers a variety of amenities and services that may be beneficial for seniors looking to relocate. With close proximity to Western Regional Medical Center and several specialized physicians, including gynecologic oncologists and urologic oncologists, residents have access to quality healthcare options. Additionally, the area features several parks for outdoor activities and relaxation, as well as a selection of restaurants and cafes for dining out. Places of worship are also conveniently located nearby for those seeking spiritual fulfillment. Pharmacies are easily accessible for medication needs, and transportation options such as Phoenix Goodyear Airport provide convenience for travel. Overall, this part of Goodyear provides a range of services and facilities to support a comfortable and fulfilling senior living experience.

Physicians

• Dennis R. Scribner Jr., MD, FACOG, FACS | Gynecologic Oncologist (0 miles)
• Farshid Sadeghi, MD | Urologic Oncologist (0 miles)
• Palm Valley Oral Surgery (0.8 miles)
• Palm Valley Medical (0.9 miles)
• Goodyear Eye Specialist (0.9 miles)
• Abrazo Medical Group (1 miles)
• Arizona Cardiology Group (1 miles)

Hospitals

• Western Regional Medical Center (0 miles)

Parks

• Goodyear Community Park (0.5 miles)
• Rio Paseo Park (2 miles)
• Wildflower Park North (2.5 miles)
• Avondale Friendship Park (2.6 miles)
• Turtle Park (2.8 miles)
• Aleppo Park (3.1 miles)
• Goodyear Dog Park (4.1 miles)

Restaurants

• Wendy's (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.6 miles)
• Wildflower (0.6 miles)
• Raul & Theresa's (0.6 miles)
• Chipotle Mexican Grill (0.8 miles)
• McDonald's (0.9 miles)
• Bootys Wings Burgers (1.2 miles)

Places of Worship

• Vineyard Christian Fellowship West Valley (0.5 miles)
• St Peter's Episcopal Church (2.3 miles)
• The Rock Church (2.5 miles)
• Church At Litchfield Park (2.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.3 miles)

Theaters

• Estrella Falls 16 (1.3 miles)

Cafes

• Dutch Bros Coffee (1.6 miles)
• Starbucks (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.9 miles)
• Starbucks (6.6 miles)

Transportation

• Phoenix Goodyear Airport (GYR) (1.7 miles)