Sun Health La Loma Care Center

Pros

• The staff at La Loma Health and Rehabilitation Center is described as professional, supportive, knowledgeable, and patient-centered, consistently going above and beyond for patients.
• Patients receive exceptional care and support from a dedicated team across various departments, contributing to a positive experience during recovery.
• The facility is well-kept and clean, providing a pleasant environment for residents.
• The food service staff offer a wide range of delicious and healthy meal options that are appreciated by both residents and their families.
• Family members feel welcomed and safe during visits, even amidst difficult circumstances, fostering a comforting atmosphere.
• Residents have access to engaging activities that keep them involved and enriched while living at La Loma.
• Overall satisfaction with the level of care provided leads families to express deep gratitude for the support their loved ones receive at La Loma.

Cons

• The staff at La Loma Health and Rehabilitation Center showed a lack of interest in the patients, focusing only on minimal care rather than personalized attention.
• It took an excessive amount of time for staff to respond to calls for assistance, indicating poor staffing levels and communication.
• Patients experienced long delays in receiving necessary services, such as showers, leading to feelings of neglect.
• There were concerns about communication regarding medications, with staff failing to inform patients about what they were being given.
• The facility attempted to prolong patient stays unnecessarily, creating pressure for families to feel as though leaving would be against medical advice despite inadequate care.
• Despite clean rooms, there were issues with cleanliness under the beds, suggesting a lack of thorough housekeeping practices.

Review

In the realm of healthcare, patient satisfaction can vary significantly, especially in rehabilitation centers. This is reflected in the contrasting experiences shared by family members of residents at La Loma Health and Rehabilitation Center. While some individuals express significant dissatisfaction with the quality of care and communication at the facility, others speak highly of their experiences and commend the staff for their dedication and professionalism.

One review highlights a frustrating experience where a family member struggled to reach their father via phone. Despite multiple attempts to contact the nurses' aid station, no one answered, prompting them to call another station. The reviewer, with a background in healthcare administration, expressed concern that either the staff was indifferent to the ringing phones or there simply weren’t enough personnel allocated to effectively manage patient care. This frustration underlines broader issues within healthcare facilities where management priorities may sometimes seem misaligned with patient-centered care.

On the other end of the spectrum, another reviewer praised La Loma as an outstanding facility after three weeks of rehabilitation following a serious injury. They commended the extraordinary level of care provided by professional staff that includes nurses, CNAs (Certified Nursing Assistants), therapists, and administrators who all contributed positively to their loved one's recovery journey. The review lauded not only individual interactions but also emphasized systematic support from various departments — food services delivering nutritious meals and social services providing clarity on processes — reaffirming that they felt well-informed throughout this challenging time.

Conversely, another perspective emerges from reviewers who criticize what they perceive as a lack of genuine interest from staff regarding personal patient needs. They describe instances where basic activities such as using the toilet became tedious due to long wait times for assistance. Furthermore, concerns were raised about inadequate hygiene practices; one resident reportedly received just one shower over three weeks. The underlying sentiment in this criticism relates to an overarching theme: when family members feel they are stepping in more than trained staff does for their loved one’s needs, it raises questions about whether the care provided meets acceptable standards.

Despite these negative reviews, others consistently find faultless elements in La Loma's environment and service provisions. Positive experiences include praises for cleanliness throughout housing units and grounds as well as friendly interactions with employees across various departments. One reviewer particularly noted how accommodating kitchen staff were during late-night visits when they provided delicious meals to family members present at difficult moments — showcasing compassion beyond standard operational procedures. Reviews emphasize that apart from competent medical care, having comfortable accommodations contributes significantly to overall experiences.

The emotional closing sentiments resonate strongly among visitors who have witnessed their loved ones transition through different stages within La Loma’s walls—whether facing health challenges or reaching end-of-life stages supported by attentive staff amid familial chaos. Many recount feelings of gratitude mixed with sorrow because they felt welcomed rather than isolated during trying times while navigating through processes sensitive circumstances demand.

Thus remains clear; while varying accounts underscore both success stories alongside troubling narratives at La Loma Health and Rehabilitation Center—showcasing its potential pitfalls juxtaposed against offerings made by caring professionals committed toward serving vulnerable populations—the ultimate takeaway presents itself as paramount: any healthcare facility must remain vigilant towards ensuring consistent quality service across all levels amidst relentless pursuit for improving lives it seeks to uplift.

Physicians

• Clear Sky Dermatology (0.1 miles)
• Sullivan Debra PA - Academic Urology & Urogynecology Arizona (0.1 miles)
• Estrella Internal Medicine & Pediatrics PC (1.8 miles)
• Beatrice Keller Clinic (1.8 miles)
• Holland Jerry M MD (1.8 miles)
• Family Health Clinic (56th Med. Grp.)(Luke AFB) (2.1 miles)
• West Valley Vision Center (2.4 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Luke Satellite Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.3 miles)

Places of Worship

• Church At Litchfield Park (1 miles)
• St Peter's Episcopal Church (1.6 miles)
• Vineyard Christian Fellowship West Valley (4.3 miles)
• The Rock Church (4.6 miles)

Parks

• Aleppo Park (1.1 miles)
• Turtle Park (1.6 miles)
• Rio Paseo Park (2.7 miles)
• Avondale Friendship Park (4.2 miles)
• Goodyear Community Park (4.3 miles)
• Wildflower Park North (4.9 miles)
• Veramonte Park (6.1 miles)

Restaurants

• Old Pueblo Cafe (1.2 miles)
• Burger King (1.6 miles)
• McDonald's (1.8 miles)
• Clubhouse Grill (1.8 miles)
• Lighthouse Sports Bar (2.6 miles)
• McDonald's (3.2 miles)
• Chipotle Mexican Grill (3.3 miles)

Cafes

• Dutch Bros Coffee (1.7 miles)
• Starbucks (1.8 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (4.3 miles)
• Starbucks (4.4 miles)
• Starbucks (5.7 miles)
• Dutch Bros Coffee (6.1 miles)

Theaters

• Estrella Falls 16 (3.2 miles)
• AMC Westgate 20 (6.1 miles)

Hospitals

• Western Regional Medical Center (3.9 miles)

Transportation

• Phoenix Goodyear Airport (GYR) (5.6 miles)