Good Neighbor Assisted Living in Goodyear, AZ

Pros

• Joel Leon is an expert in prevention and support and proficient at teaching across skill levels.
• The company is highly recommended for training purposes.
• Christina is an amazing instructor who is very helpful.
• Serina Valdez exemplifies the Good Neighbor Support Services brand with kindness and professionalism.
• Good Neighbor is resourceful, helpful, and willing to go the extra mile for clients.
• Alice is a compassionate and patient trainer who ensures everyone understands.
• Charlene is a fabulous caregiver.
• The training leaves participants confident, prepared, and ready.

Cons

• They do not show up to meetings, call to require forms signed, and give less than 24 hours' notice that they will be coming.
• They didn't pay the client's son's caregiver due to their error and told her she had to wait for it to be on the next check.
• The lack of professionalism was astounding.
• They would not be recommended for services.
• Communication is horrible, and most of the people they have are unqualified.
• They can drop a client if they feel they are not able to provide services.
• The agency neglected the care of a client, resulting in the client losing over 40 pounds in three months.
• The agency engages in false reporting and insurance fraud at its best.
• Verification of hours worked via telephone by the elderly and they collect fees while not performing their duties.
• There is no supervision, only collecting and splitting the premiums with the caregivers, and they do not care for the well-being of their patients; they never complete reports or document incidents.
• This agency is set up to split fees that insurance companies pay to the elderly that need caregiver assistance.
• They have terrible communication and will lie to save their own butts.

Review

Good Neighbor Assisted Living in Goodyear is best suited for families that want a training-forward care environment where caregiving skills are foregrounded and staff are perceived as genuinely caring and accessible. The standout feature across multiple accounts is a strong emphasis on training and professional development, with praise directed at specific trainers and educators who make complex caregiving tasks understandable and practical. This programmatic strength is paired with an organized, by-the-book approach to hiring and operations according to several reviews, suggesting a solid foundation for families seeking structure, clear expectations, and ongoing education for caregivers and clients alike.

That said, potential clients should seriously consider alternatives if reliability and seamless communication are non-negotiables. A consistent thread in the feedback points to gaps in scheduling, responsiveness, and day-to-day coordination. Several reviewers report last-minute notice, missed meetings, and insufficient follow-through on hours or forms. More troubling claims allege neglect, misreporting, and even insurance-related improprieties tied to supervision and documentation. While these accounts are not universal, they flag a real risk area for families who depend on rigorous oversight, transparent billing, and dependable caregiver coverage as non-negotiable components of care.

The core strength - high-quality training and an engaged, compassionate staff - does two things for decision-makers: it can elevate the everyday experience for clients who need skilled non-medical support and it provides a clearer path for families to guide and improve care through ongoing education. Trainers described as patient and effective, alongside staff who "go the extra mile," create a foundation where families feel heard and supported. When training translates into better caregiver performance and smoother transitions, the benefits can offset occasional scheduling hiccups and communication friction. However, the offset only goes so far if oversight breaks down or care plans drift without timely redress.

From a practical standpoint, families should pin down a few specifics before committing. Request a detailed service plan with defined caregiver coverage, escalation protocols, and a written policy on substitutions when a caregiver is unavailable. Insist on direct supervisor contact information and a scheduled cadence for progress updates. Verify billing practices, hour verification processes, and incident reporting procedures to ensure falls, missed meals, or other concerns are documented promptly. Ask for references from families with similar needs and, if possible, arrange for a short-term trial period to assess consistency in scheduling, communication, and care quality.

The overall rating of 4.1 from 31 reviews signals strong satisfaction among many clients while also revealing a meaningful minority of negative experiences. Enthusiastic comments praise the organization's accessibility, warmth, and responsiveness from certain team members, underscoring a culture that values client relationships and supportive collaboration with families. Yet a parallel strand of reviews highlights persistent communication problems, inconsistent coverage, and at least one serious allegation related to care supervision. This dual message means the decision hinges on risk tolerance: trusted, training-rich care with caveats around operational discipline versus a tighter, more consistently reliable option.

In the end, Good Neighbor Assisted Living is a compelling choice for families prioritizing training, empathetic staff, and a community-oriented approach to non-medical caregiving. It is not the default pick for those who require flawless day-to-day reliability, exacting scheduling, and airtight oversight. Prospective clients should enter with a plan: insist on concrete, written care and scheduling processes; establish a clear line to a supervising clinician or administrator; and prepare to monitor and adjust care collaboratively. If those conditions can be met, the combination of strong training and responsive, compassionate staff offers a solid path to meaningful, person-centered support. If not, exploring alternatives with a firmer track record on consistency and oversight is a prudent next step.

This part of Goodyear, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several physicians, including specialists in gynecologic oncology and urologic oncology, as well as medical facilities such as Palm Valley Medical and Abrazo Medical Group nearby, residents can easily access healthcare services. Additionally, there are multiple pharmacies in the area for prescription needs. The neighborhood also boasts several parks, perfect for leisurely strolls or picnics, as well as places of worship for spiritual fulfillment. With a selection of restaurants offering diverse dining options and cafes for socializing over coffee, seniors can enjoy a vibrant community atmosphere. The presence of a nearby airport provides convenient transportation options for visiting family or traveling. Overall, this part of Goodyear combines essential healthcare services with recreational opportunities and amenities to support a fulfilling senior lifestyle.

Physicians

• Goodyear Wellness Clinic (0.2 miles)
• Dennis R. Scribner Jr., MD, FACOG, FACS | Gynecologic Oncologist (1.3 miles)
• Farshid Sadeghi, MD | Urologic Oncologist (1.3 miles)
• Palm Valley Medical (2 miles)
• Goodyear Eye Specialist (2 miles)
• Podiatric Medicine: Dr Cohn and Dr Neerings (2 miles)
• Abrazo Medical Group (2 miles)

Transportation

• Phoenix Goodyear Airport (GYR) (0.6 miles)

Parks

• Goodyear Community Park (0.9 miles)
• Avondale Friendship Park (2.8 miles)
• Wildflower Park North (3 miles)
• Goodyear Dog Park (3.2 miles)
• Rio Paseo Park (3.3 miles)
• Turtle Park (4 miles)
• Aleppo Park (4.4 miles)

Places of Worship

• Vineyard Christian Fellowship West Valley (1 miles)
• The Rock Church (3.2 miles)
• St Peter's Episcopal Church (3.6 miles)
• Church At Litchfield Park (4.2 miles)

Restaurants

• TJ's Homestyle Restaurant (1 miles)
• Whataburger (1.3 miles)
• Wendy's (1.7 miles)
• McDonald's (1.7 miles)
• Black Bear Diner Goodyear (1.8 miles)
• Raul & Theresa's (1.8 miles)
• Freddy's Frozen Custard & Steakburgers (1.8 miles)

Hospitals

• Western Regional Medical Center (1.4 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Fry's Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)

Cafes

• Dutch Bros Coffee (2.4 miles)
• Starbucks (2.4 miles)
• Starbucks (3.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (3.5 miles)
• Starbucks (6.6 miles)

Theaters

• Estrella Falls 16 (2.6 miles)