Good Neighbor Assisted Living

Pros

• Joel Leon is described as an expert and an effective teacher in prevention and support.
• Christina is praised as an amazing instructor.
• Serina Valdez exemplifies the Good Neighbor Support Services brand, being kind and professional.
• Serina and Justin provide prompt responses and consistently go the extra mile.
• Good Neighbor is described as resourceful and helpful.
• The staff are welcoming, attentive, and readily available to help.
• Chelsea and Shelby demonstrate remarkable dedication and adaptability.
• Matthew, Elizabeth, and Melissa provide invaluable scheduling assistance and support.
• Alice is a compassionate and patient trainer who ensures everyone understands.
• Charlene is a fabulous caregiver.

Cons

• They do not show up to meetings, then call to demand forms signed, with less than 24 hours' notice.
• They did not pay the caregiver due to their own error and told her she had to wait for the next paycheck.
• The lack of professionalism was astounding.
• They seem to care little for clients or staff; communication is horrible and many employees are unqualified.
• They can drop a client if they feel they cannot provide services, without proper explanation.
• The agency neglected the care of a loved one, leading to significant weight loss, and allegedly engages in false reporting and insurance fraud.
• They verify hours by telephone with the elderly and collect fees while not performing their duties.
• They provide no supervision and split premiums with caregivers, showing a disregard for patients' well-being.
• They do not supervise to ensure patients are fed and groomed.
• They are disorganized with poor communication and are accused of lying to protect themselves and playing favorites.

Review

Good Neighbor Support Services elicits a remarkably broad range of experiences from those who have interacted with them. On one end of the spectrum, several reviewers praise the company's commitment to education and training, while others recount difficulties with scheduling, communication, and reliability. The sentiment about training is especially vivid: multiple people highlight the quality of instruction and the ability to tailor material to different skill levels. Joel Leon's prevention and support class, in particular, is repeatedly credited with depth of knowledge and practical applicability, and reviewers consistently point to the instructors - especially Christina - as patient, thorough, and capable of making complex topics accessible. A number of comments express appreciation for taking this step in life through the organization and describe the training as something they would recommend to others seeking professional development in caregiving.

In the realm of hands-on services and client care, experiences are more mixed, and the tone shifts toward concerns about reliability and professionalism. Several reviewers report that staff do not show up for meetings, arrive with short notice, or require forms to be signed late in the process. There are even allegations that caregiver payments were mishandled or delayed due to internal errors, with some reviewers reporting that the agency waited until the end of the business day to communicate, leaving clients and caregivers frustrated. These accounts emphasize a perception of poor communication and a lack of dependable scheduling, which can be especially painful for families relying on consistent support.

Among the more luminous testimonials are those that spotlight individuals who embody the company's brand of care and community engagement. Serina Valdez is singled out by multiple reviewers as a standout: described as incredibly kind, deeply professional, and genuinely committed to helping people in need. One reviewer lauds Serina as someone who embodies the values of Good Neighbor Support Services and goes above and beyond to make everyone feel valued. The same sentiment appears in praise for Justin, who is described as responsive and willing to go the extra mile. Together, these statements sketch a portrait of a company culture that some clients experience as supportive, responsive, and community-minded, with staff who are attentive to both clients and caregivers.

Caregivers who work with Good Neighbor share particularly warm reflections. One reviewer, describing their experience as a caregiver for the past year, notes the welcoming atmosphere and a team that truly listens to concerns. The company is praised for being available whenever support is needed and for creating a sense of being part of a team rather than simply performing a service. Charlene, singled out as a fabulous caregiver by name, adds to the sense that many staff members are capable, compassionate, and appreciated by those they assist. This cadre of positive caregiver experiences helps paint a picture of a company that values the people it employs and the people it serves, even as other voices call for improvement in operations and communication.

Not every review aligns with the positive tone, however. A number of critics urge potential clients to consider alternatives before settling on Good Neighbor. One reviewer warns that the agency can feel indifferent to clients and caregivers, describing communication as horrible and suggesting that many staff members may be unqualified. The implication is that the company could drop clients if it finds itself unable to deliver services, which the reviewer calls out as odd and undesirable. This perspective emphasizes a fear of instability and a desire to see stronger consistency and accountability from leadership and staff.

There is also a deeply personal, expansive testimonial about how Good Neighbor can make a meaningful difference in the lives of families dealing with autism. A single mother beating back the juggle of work and caregiving describes navigating life with two children diagnosed with level-3 severe autism. She credits the agency for enabling habilitation support through a caregiver, highlighting specific improvements in managing meltdowns via careful transitioning and redirection. The author emphasizes the importance of reliable scheduling assistance from team members - Matthew, Elizabeth, and Melissa - who helped arrange care during emergencies, so the mother did not feel she was a burden. Chelsea and Shelby receive particular praise for their dedication and adaptability, and the reviewer notes that one staff member, Matthew, even stepped in to relieve a caregiver who was overwhelmed. This testimony reads like a detailed case study in why families seek out professional supports and how compassionate, capable staff can ease a demanding daily routine.

Amid the praise, another review stands out for its strident condemnation. A parent writes with alarm about neglect in their father's care, alleging significant weight loss over a short period, and advancing serious accusations of compliance visits being mishandled and reported to insurers as if everything were fine when it was not. The reviewer points to Karla and Agustin as the individuals responsible for compliance activities and asserts that there is false reporting and insurance fraud at work. They describe hours verification by phone as unreliable and say the agency collects fees while failing to supervise or document critical incidents. The account accuses the agency of not ensuring proper feeding and grooming and of prioritizing the division of premiums over patient well-being. Such claims are presented as a chilling warning to prospective clients about what could happen if oversight falters - and they underscore the importance of due diligence, transparent reporting, and robust supervision in any caregiving organization.

Against this, several other voices emphasize accessibility, organization, and adherence to procedures. One reviewer describes Good Neighbor as easy to work with and capable of providing professional, compassionate support to both clients and caregivers. They commend the staff for following established processes, keeping things "by the book" when hiring and checking in with clients, and consistently delivering responsive service. This perspective reinforces the sense that, for some families, the company delivers reliable, well-structured support that respects boundaries and protocols. The same thread of appreciation resurfaces in comments about the training program, where reviewers point to the trainers' dedication and the impact of actual classroom instruction on their confidence and readiness to work with clients.

Finally, a recurring motif across the collection is a call for discernment and a balanced view. Several people note that their experiences were "awesome," with praise for staff who show empathy, patience, and practical problem-solving. Others caution that the organization has room to grow in areas such as communication, scheduling reliability, and internal consistency. A few readers express outright skepticism about the company's ability to meet all expectations, suggesting that even strong trainers and compassionate caregivers cannot compensate for systemic gaps that affect everyday service delivery. Taken together, these narratives form a mosaic of experiences that reflect both the human warmth of dedicated staff and the real-world challenges that can accompany caregiving services.

In sum, Good Neighbor Support Services emerges as a brand capable of delivering high-quality training and compassionate, attentive care in many circumstances. For several clients and caregivers, the organization offers a supportive community, skilled instructors, and staff members who truly go the extra mile. Yet, the same body of reviews signals that reliability, communication, and rigorous supervision remain areas where improvements are possible. Prospective clients and families can take away a clear message: the people and the processes behind Good Neighbor feel deeply committed to helping, but experiences can vary depending on the specific team, circumstances, and oversight in place at any given time. As with any service that touches vulnerable lives, a thoughtful, due-diligent approach - researching current staff, seeking out references, and clarifying scheduling and payment policies - appears prudent for those considering engagement with Good Neighbor Support Services.

This part of Goodyear, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several physicians, including specialists in gynecologic oncology and urologic oncology, as well as medical facilities such as Palm Valley Medical and Abrazo Medical Group nearby, residents can easily access healthcare services. Additionally, there are multiple pharmacies in the area for prescription needs. The neighborhood also boasts several parks, perfect for leisurely strolls or picnics, as well as places of worship for spiritual fulfillment. With a selection of restaurants offering diverse dining options and cafes for socializing over coffee, seniors can enjoy a vibrant community atmosphere. The presence of a nearby airport provides convenient transportation options for visiting family or traveling. Overall, this part of Goodyear combines essential healthcare services with recreational opportunities and amenities to support a fulfilling senior lifestyle.

Physicians

• Goodyear Wellness Clinic (0.2 miles)
• Dennis R. Scribner Jr., MD, FACOG, FACS | Gynecologic Oncologist (1.3 miles)
• Farshid Sadeghi, MD | Urologic Oncologist (1.3 miles)
• Palm Valley Medical (2 miles)
• Goodyear Eye Specialist (2 miles)
• Podiatric Medicine: Dr Cohn and Dr Neerings (2 miles)
• Abrazo Medical Group (2 miles)

Transportation

• Phoenix Goodyear Airport (GYR) (0.6 miles)

Parks

• Goodyear Community Park (0.9 miles)
• Avondale Friendship Park (2.8 miles)
• Wildflower Park North (3 miles)
• Goodyear Dog Park (3.2 miles)
• Rio Paseo Park (3.3 miles)
• Turtle Park (4 miles)
• Aleppo Park (4.4 miles)

Places of Worship

• Vineyard Christian Fellowship West Valley (1 miles)
• The Rock Church (3.2 miles)
• St Peter's Episcopal Church (3.6 miles)
• Church At Litchfield Park (4.2 miles)

Restaurants

• TJ's Homestyle Restaurant (1 miles)
• Whataburger (1.3 miles)
• Wendy's (1.7 miles)
• McDonald's (1.7 miles)
• Black Bear Diner Goodyear (1.8 miles)
• Raul & Theresa's (1.8 miles)
• Freddy's Frozen Custard & Steakburgers (1.8 miles)

Hospitals

• Western Regional Medical Center (1.4 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Fry's Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)

Cafes

• Dutch Bros Coffee (2.4 miles)
• Starbucks (2.4 miles)
• Starbucks (3.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (3.5 miles)
• Starbucks (6.6 miles)

Theaters

• Estrella Falls 16 (2.6 miles)