Paragon Communities

Pros

• The management team is praised for being friendly and helpful, especially with maintenance requests.
• The complex includes a free basement storage area with free heat and hot water.
• Rent increases are seen as affordable, with only a $10 raise after the first year.
• The fitness center is well-kept, rarely crowded, and affordable.
• The pool is clean and enjoyable in the summer.
• A walking trail behind the complex is long and relaxing.
• The location is convenient and close to many amenities.
• The apartments offer generous, spacious layouts.
• A public nature trail is connected to the property, great for leisure or exercise.
• Neighbors at Brittany Parkside are described as friendly and nice.

Cons

• They felt it was not the best value for the price.
• The move-in condition was filthy, with pizza under the bathroom sink, hair in the drains, and urine on the toilet and floor.
• There was a significant ant infestation.
• Mold issues were present, including mold on window ledges and a soaked wall.
• The management company was utterly incompetent and slow to address problems.
• The air conditioning unit was dirty and leaking, and the replacement was poorly installed.
• The refrigerator frequently malfunctioned and was only replaced after the tenant provided video evidence.
• Frequent non-renewals were issued with little or no justification, seemingly to push rents up.
• The buildings were old with cosmetic upgrades to justify rent hikes, while ants, bugs, and even mice persisted.
• Communication with the leasing staff was very poor, including dry, unexplained refusals of applications.
• A rude office staff member treated the reviewer poorly due to medical bills affecting credit.
• Some described the property owners as slumlords who did not reinvest rent into the buildings.

Review

Brittany Parkside comes across in these reviews as a place with real upsides and equally real downsides, depending on who you ask and when you asked. For many residents, the complex is a solid option in a convenient location, offering tangible perks that make day-to-day living easier. For others, it's a cautionary tale about maintenance, management practices, and the difficulties of getting long-standing issues addressed. Taken together, the impressions form a layered portrait of a community that can feel like a good fit for some and an antiquated, problematic one for others.

On the plus side, there is a thread of consistently positive experiences with the staff and the basics of living at Brittany Parkside. A number of reviewers highlight management as friendly and responsive, with particular praise for team members like Molly and Shorty who seem to go out of their way to help with maintenance requests or questions. The property also includes practical perks that many tenants value: a free storage area in the basement with free heat and hot water, and a very modest rent increase of about $10 after the first year, which many find hard to beat. The amenities are another strong point for some residents: a well-equipped fitness center that tends to be uncrowded, a pool that stays clean and appealing in the warmer months, and a scenic walking trail behind the complex that provides a long, relaxing route for exercise or leisure. For families and long-time residents, these features - along with a spacious living footprint and a location convenient to shops, schools, and services - help sustain a positive overall impression.

There are also long-running tenants who express genuine affection for living at Brittany Parkside. One reviewer who stayed for two years described management as responsive and communicative, noting that repairs were expedited when possible and that the staff could be flexible and understanding. A couple who lived there for 3.5 years spoke of very spacious rooms, friendly and caring neighbors, and a trail nearby that was ideal for activities. These perspectives emphasize a sense of community and stability, underscoring that, when problems arose, the people running the place could still deliver on essential service and allow residents to feel comfortable and at home.

Yet the other side of the story is substantial and hard to overlook. A number of reviews recount truly distressing move-in experiences: apartments that appeared far from the advertised standard - filthy upon arrival, with pizza remnants under sinks, hair clogging drains, and even urine on toilets and floors. Ant infestations and other pest problems are described as chronic, and renovations that were promised never materialized. There are accounts of appliances that failed or were poorly installed, including air conditioning units that leaked and were slow to be replaced, as well as refrigerators that repeatedly malfunctioned. In several cases, mold is described as a pervasive, ongoing issue, with moldy window ledges and damp walls that worsened in winter. One account notes a newborn in the home and the seriousness of mold from a health perspective, highlighting that a neighbor's unit had mold that had been painted over rather than properly addressed.

The narrative about management quality becomes even more pointed when it comes to how the property handles repairs, inspections, and lease renewals. Multiple reviews allege the presence of a pattern of frequent, supposedly routine inspections that felt more like pretexts for finding reasons to issue non-renewal of leases. The claim is that long-term tenants - some elderly, some with families - were targeted as a means to push out residents in favor of higher rents from newer tenants. Descriptions of the parking lots in winter as dangerous or poorly maintained add to a picture of a property that struggles to maintain a safe, well-kept exterior while pursuing aggressive turnover. In one particularly harsh verdict, a tenant called the owners "slum lords," accusing them of reinvesting little in the buildings despite a visible fleet of new pickup trucks used by management. Communication is repeatedly flagged as a weak point, with leasing agents accused of slow responses, terse messages, and a lack of transparent explanations for decisions like lease non-renewals or repairs.

There are also voices that link value directly to price and timing. Some reviewers acknowledge that Brittany Parkside isn't the worst option for the price, especially when considering features like free storage and the included heat and hot water. Others, however, argue that the cost per month is not matched by the quality of maintenance or the reliability of the living conditions. A reviewer who lived there eight years ago and "loved" the community later observed a pattern where lease non-renewals proliferated, suggesting a shifting strategy aimed at increasing rents and turnover. The same thread appears in more recent comments that long-time residents could be treated as expendable once better terms could be offered to new tenants. Taken together, these voices draw a nuanced line: Brittany Parkside can represent good value and a solid community for some, while for others it feels like a place where improvements stop short of addressing core living conditions or fair treatment of residents.

Finally, there are moments of nostalgia and personal attachment that color the overall picture. A few reviewers who have personal or familial history with the place describe it as a comfortable, community-oriented environment with a strong sense of place - the trails, the school district, and the general atmosphere contributing to a feeling that it's more than just an apartment complex. There are also small, human touches that color the experience, such as a comment honoring a local favorite sub shop and noting a rude experience with a staff member, which underscores that resident perception of Brittany Parkside is deeply shaped by day-to-day interactions with people who work there as well as the physical condition of the property.

In sum, Brittany Parkside appears to offer a mix of dependable amenities, accessible location, and moments of strong resident satisfaction, particularly when management is responsive and maintenance issues are resolved promptly. But the other side of the ledger is heavy: repeated reports of filthy move-ins, persistent pests and mold, delayed or improper repairs, aggressive lease renewal tactics, and communication gaps that leave long-time tenants feeling undervalued in a way that undermines the positives. Potential residents would do well to weigh these factors carefully, to tour with a critical eye, and to ask current tenants about the latest status of repairs, pest control, and lease practices. For families, retirees, or those who prize a walkable trail and a close-knit community, Brittany Parkside may still be worth considering, provided they approach the decision with eyes wide open about maintenance history, management practices, and the realities of long-term lease renewals.

Located in New Berlin, Wisconsin, this neighborhood offers a variety of amenities and services that would be beneficial for seniors looking to settle down in a peaceful and convenient location. The area is surrounded by several parks such as The Big Backyard and Greenfield Park, providing opportunities for leisurely strolls and outdoor activities. There are also multiple healthcare options nearby, including New Berlin Family Practice Clinic and Aurora Advanced Healthcare, ensuring easy access to medical services. In terms of dining options, residents can explore various restaurants like Armeli's Restaurant & Pizzeria and Cooper's Hawk Winery & Restaurant. Additionally, there are pharmacies like Walgreens and Pick 'n Save Pharmacy within close proximity for any medication needs. For entertainment, seniors can enjoy movies at Ridge Cinema or Silverspot Cinema - The Corners of Brookfield. Overall, this part of New Berlin offers a tranquil setting with essential amenities for comfortable senior living.

Parks

• The Big Backyard (0.7 miles)
• Greenfield Park (3.3 miles)
• Dousman Stage Coach Inn Museum (3.9 miles)
• Idle Isle Park (4.6 miles)
• Elm Grove Village Park (4.7 miles)
• Schmidt Park (5.2 miles)
• Waukesha Parks Rec & Forestry (6.2 miles)

Physicians

• New Berlin Family Practice Clinic (1.3 miles)
• Aurora Advanced Healthcare (1.7 miles)
• Prohealth Care Medical Centers (2 miles)
• New Berlin Clinic-Children's Wisconsin (2.4 miles)
• Lincoln Avenue Clinic (3.9 miles)
• West Suburban Center For Arthritis (3.9 miles)
• Oklahoma Pediatrics-Children's Wisconsin (4.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2.2 miles)
• Pick 'n Save Pharmacy (2.4 miles)
• PRN Rx (3.2 miles)
• CVS Pharmacy (3.2 miles)
• Metro Market Pharmacy (3.4 miles)
• Walgreens (3.4 miles)

Restaurants

• Armeli's Restaurant & Pizzeria (1.4 miles)
• Culver's (1.5 miles)
• Champps Americana (2.3 miles)
• Cooper's Hawk Winery & Restaurant (3.1 miles)
• Chick-Fil-A (3.1 miles)
• Portillo's (3.3 miles)
• Mission BBQ (3.4 miles)

Cafes

• Panera Bread (2.5 miles)
• The Gingerbread House (4.2 miles)
• Starbucks (4.5 miles)
• Starbucks (4.9 miles)
• Mama D's Coffee (5.1 miles)
• Starbucks (5.3 miles)
• Vintage Grounds (5.5 miles)

Theaters

• Ridge Cinema New Berlin, Wi (2.9 miles)
• Silverspot Cinema - The Corners of Brookfield (3.6 miles)

Hospitals

• Rogers Memorial Hospital (3.9 miles)
• Surgicenter - Children's Wisconsin (4.4 miles)
• Waukesha Memorial Hospital (6 miles)

Places of Worship

• First Congregational Church (5.2 miles)
• St Leonard Catholic Church & School Muskego (5.9 miles)