2900 South Moorland Road, New Berlin, WI 53151
For more information about senior living options: (866) 208-4318
Overall Review of Applewood Of New Berlin
Pros
The services are highly valued by the reviewer.- The staff manage the reviewer’s dad with sensitivity.
- The caregiving approach is commendable.
Cons
The facility showed a total lack of communication.- The executive director and health nurse did not return calls in a timely manner, sometimes not at all.
- They could not enter the facility due to COVID restrictions, hindering important discussions about care.
- The CNA staff failed to recognize that the mother was dying.
- They failed to call in Hospice as they were supposed to.
- They failed to contact the family, preventing them from being with the mother during her last hours.
- The overall operation was highly mismanaged with inattentive staff and poor communication and nursing skills.
- The experience was described as unacceptable and unforgivable.
- The reviewer concluded there are far better assisted living facilities and urged others to do their research.
Review
Applewood of New Berlin is best suited for families seeking a warm, resident-centered environment where daily care feels personal and relationships with caregivers truly matter. In most experiences, families report a high level of service and staff attentiveness, with caregivers who engage closely with residents and manage everyday needs with a steady, compassionate approach. The setup tends to reward those who value predictable routines, social activities, and hands-on assistance with activities of daily living. For a loved one who thrives on stability and a home-like atmosphere, the atmosphere at Applewood can feel reassuring and consistently reassuring.
However, the community may not be ideal for families that require unwavering, proactive communication and flawless care coordination. One review highlights a stark contrast: significant communication gaps, delayed or unavailable responses from leadership and nursing staff, and a troubling lapse in end-of-life coordination and hospice involvement. That account frames a pattern of mismanagement and inattentive care that can leave families feeling shut out from critical decisions and unable to participate in important moments with their loved one. When timely updates and decisive, coordinated care are non-negotiable, such concerns cannot be overlooked.
The core strengths, gentle, daily care from attentive aides, stable routines, and an environment that residents can settle into, often translate into genuine peace of mind for families. For residents who benefit from consistent caregivers and a setting where staff knows their preferences and quirks, these advantages can outweigh occasional communication hiccups. The ability to develop trust with a core team, see familiar faces during the day, and rely on routine supervision is meaningful and real. Yet the same strengths do not fully compensate for the risk of delayed escalation, unclear care decisions, or gaps in coordination during more complex medical moments.
Given these dynamics, families should weigh their top priorities carefully. If the priority is ongoing companionship, practical assistance with ADLs, and a nurturing daily rhythm, Applewood delivers with credibility and heart. If, instead, the decision hinges on rigorous, transparent communication, prompt leadership responsiveness, and seamless integration of hospice or advanced care planning, alternatives may be worth exploring. Prospective residents should seek to understand how care plans are communicated, who the family contact is for updates, and how quickly leaders respond to questions or concerns.
Practical steps for due diligence are essential. Request a candid tour focused on interaction quality between staff and residents, and ask to meet both the lead nurse and the executive director to understand their communication approach. Inquire about care planning processes, frequency of updates to families, and clear escalation paths for concerns. Ask about caregiver-to-resident ratios, staff turnover, and how changes in a resident’s condition are communicated and acted upon. If possible, speak with current families about their experiences with updates, responsiveness, and end-of-life support.
Overall, Applewood of New Berlin offers a credible, compassionate option for families prioritizing warmth and daily, attentive care. The strongest endorsements rest on the depth of staff-patient relationships and the comfort of a steady routine. Yet a single, well-documented criticism underscores a nontrivial risk: when communication and leadership responsiveness fall short, the impact on the family and the care outcome can be profound. For families who can tolerate, indeed, require, a strong, personal care culture, Applewood can be a good match; for those who demand consistently proactive oversight and impeccable coordination around higher-stakes medical moments, it is prudent to compare alternatives and demand clear assurances before making a long-term commitment.
44 resident community capacity
Assisted Living
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (11 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States