2900 South Moorland Road, New Berlin, WI 53151
For more information about senior living options: (844) 490-3973
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Applewood of New Berlin, an assisted living facility, has elicited two starkly different experiences from people who have interacted with it. One accounts for a period in mid-2020 during hospice care for aging parents and paints a troubling picture of communication breakdown, staff attentiveness, and end-of-life care. The other comes from a separate reviewer who speaks very positively about how the staff handles care for a father who is described as sensitive. Together, the two voices illustrate a wide range of experiences at the same facility, depending on circumstances, staff, and perhaps the specific time.
In the negative account, the author details what they describe as a chronic lapse in communication. They state that the Executive Director and a Health Nurse did not return calls in a timely manner, and in some instances did not return calls at all. The complainant notes that they could not enter the facility because of COVID restrictions, which made it imperative to discuss their parents' care over the phone, but those discussions did not take place as needed. The failure to maintain contact and provide timely information during a critical period created substantial distress for the family, who were unable to stay informed about their loved ones' situation.
A particularly painful aspect of the narrative concerns end-of-life care. The reviewer claims that, when the mother was at the end of life, the CNAs could not recognize that she was dying. They were later told that she had stopped eating for three days, stopped talking, and only slept. The reviewer asserts that Hospice was not called as they should have been, and that the family was not contacted, which meant they could not be with their mother during her final hours. The language used - calling the situation "UNFORGIVABLE" and describing the staff as inattentive with poor nursing skills - emphasizes the depth of disappointment and hurt felt by the family. The overall verdict is that Applewood of New Berlin was mismanaged in a way that reflected poorly on its communication and nursing capability.
The reviewer does not stop at airing grievances; they explicitly contrast their experience with a warning to others. They urge prospective residents to do their research, arguing that there are far better assisted living facilities available and implying that the loved ones of future residents deserve better care than what their family received at Applewood of New Berlin. The closing sentiment is one of strong disappointment, signaling a belief that the facility failed in fundamental ways during a vulnerable time.
On a separate note, a second review offers a markedly different perspective. The reviewer writes, "I just love their services; my dad is very much sensitive. The way they are managing my dad its really commendable." This statement, though brief, conveys deep satisfaction with the care provided. The language suggests that the reviewer perceives the staff as attentive and responsive to their father's sensitivity, and they describe the management of their dad's needs as worthy of commendation. In contrast to the earlier account, this experience emphasizes effective care and supportive, attentive handling of a resident who requires careful consideration of his emotional and physical state.
Together, these two accounts illustrate that experiences at Applewood of New Berlin can diverge dramatically. One story centers on severe communication failures, perceived neglect during end-of-life care, and a sense that the facility did not meet basic standards for timely updates or hospice coordination. The other highlights a positive experience in which care was managed smoothly and praised by a family that felt their loved one's needs were understood and respected. The juxtaposition raises questions about consistency in care, the impact of staffing, and how external factors like COVID restrictions may influence communication and access.
For families evaluating Applewood of New Berlin, the takeaway is nuanced. It is clear that high-quality, attentive care is possible, as one reviewer describes, but there are equally strong indications that serious lapses can occur under different circumstances. Prospective residents and their families may want to inquire about current staffing levels, communication protocols, and how hospice coordination is handled, especially during times when visitation is restricted. Speaking with multiple families and requesting updated examples of end-of-life care, caregiver communication, and responsiveness could provide a fuller picture of what to expect.
Ultimately, the two reviews reflect a broad spectrum of experiences at Applewood of New Berlin. Some families feel they receive compassionate, well-managed care, particularly for residents who may be sensitive or require careful handling. Others report significant shortcomings in communication, responsiveness, and end-of-life care that deeply affect their loved ones and their ability to be present during critical moments. In both cases, the facility's role is central, and the quality of daily interactions, timely information, and coordination with hospice services appears to be decisive in shaping family perceptions and satisfaction.
Applewood of New Berlin is an assisted living community located in New Berlin, WI. Our dedicated staff provide Memory Care services for individuals with memory impairment conditions.
Our residents enjoy a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. We have a spacious dining room where delicious meals are served restaurant-style to accommodate special dietary restrictions.
We prioritize the well-being of our residents by offering 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our team also ensures medication management and provides specialized memory care programming for those with mild cognitive impairment. We offer a mental wellness program to support the emotional health of our residents.
Applewood of New Berlin has various communal spaces including a garden and outdoor area where residents can relax and enjoy nature. For those who love reading, we have a small library available. We also offer move-in coordination services to make the transition into our community as smooth as possible.
Nearby our community, there are plenty of options for entertainment and amenities. Residents can explore cafes, parks, pharmacies, theaters, restaurants, and hospitals in close proximity to Applewood of New Berlin.
At Applewood of New Berlin, we strive to provide personalized care in a warm and welcoming atmosphere. We encourage resident engagement through resident-run activities and scheduled daily activities to promote socialization and well-being.
Applewood Of New Berlin is located at 2900 South Moorland Road, New Berlin, WI 53151 in Waukesha County, Wisconsin
The features offered by Applewood Of New Berlin are meticulously designed to support residents in their memory care journey. Assistance with dressing and bathing not only promotes personal hygiene but also fosters a sense of independence and dignity, which is crucial for individuals facing cognitive challenges. Medication management ensures that residents receive the correct dosages at the right times, alleviating concerns about missed doses that can lead to health complications. Meal preparation and service are tailored to meet nutritional needs while considering preferences, which is vital for maintaining overall well-being. Activities of daily living assistance helps residents maintain routines and engage in everyday tasks, reinforcing familiar patterns that can be comforting amidst cognitive decline. With 24-hour supervision, safety is prioritized, allowing families to have peace of mind while their loved ones receive continuous support. The mental wellness program and specialized memory care programming focus on cognitive engagement through tailored activities designed specifically for those with mild cognitive impairment or advanced dementia, promoting social interaction and mental stimulation essential for slower cognitive deterioration and enhancing quality of life.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.