2405 South Brookside Parkway, New Berlin, WI 53151
For more information about senior living options: (866) 208-4318
Overall Review of Sky Residential Brookside
Pros
The staff are well trained and friendly, delivering quality care to patients.- The facility is a nice place.
- The environment is very clean and professional.
- The staff are very nice for those who need this type of treatment.
Cons
The management is horrible.- The place has gone downhill since last year.
- The floor staff are overworked, stressed, and underpaid.
- The owners care only about money to line their pockets.
- They are extremely short-staffed in both day programs and residential.
- Their temp service is horrible and does not provide adequate care.
- They do the bare minimum.
- Multiple NS-owned residential houses have bed bugs, terrible staff, and clients that attack each other, and management does nothing.
Review
Sky Residential Brookside in New Berlin, WI is best suited for families that value a clean, professional-looking environment with approachable frontline staff and routine, structured care. The campus feel and general presentation create an impression of quality, and residents who thrive on predictable schedules, clear routines, and supportive day-to-day assistance will find the setting workable. This community is not ideal for families chasing absolute consistency from shift to shift or for those who require a consistently high level of staffing stability and accountability across every unit. For households with especially high sensitivity to staffing fluctuations or pest-related concerns, alternatives deserve careful consideration.
The most compelling positives center on the everyday experience when operations run smoothly. The facility frequently reads as well cleaned and well maintained, with staff described as well trained and friendly by several residents and families who have experienced meaningful, compassionate care. In those moments, residents receive attentive assistance, and the environment supports dignity, routine, and a sense of being well cared for. For families prioritizing courteous interpersonal interactions and a professional atmosphere, these traits are meaningful anchors that can sustain comfort and peace of mind.
But the upside is tempered by serious cautions that should not be dismissed. A number of reviews accuse management of neglect or misaligned priorities, portraying ownership as money-driven rather than resident-centered. Floor staff are reportedly overworked, stressed, and underpaid, with high turnover and reliance on temporary help that can dilute consistency. The shorter staffing spans speak to gaps in daily coverage, and the use of temp services tends to correlate with uneven quality of care. The most jarring red flags are pest and safety concerns raised in multiple residential houses, bed bugs at some properties and frequent resident conflicts with what some describe as insufficient or slow management intervention.
These strengths and weaknesses don’t balance out equally; they offset only when staffing remains stable, leadership is responsive, and temporary staff do not undermine routine care. When the well-trained frontline team is present and management remains engaged, the positives, cleanliness, professionalism, and genuine, pleasant interactions, can carry a resident through most days, reducing anxiety and enabling better day-to-day experience. Yet that offset is fragile: stability on one shift does not guarantee the next, and the specter of bed bugs, resident aggression, or delayed problem-solving undermines trust and safety. In short, the strong points are real, but they require a reliable, accountable backbone to translate into consistently safe, high-quality care.
Families evaluating Sky Residential Brookside should insist on concrete, current assurances. Ask for up-to-date staffing ratios by shift, turnover rates, and a candid discussion about how management handles complaints, incidents, and safety concerns. Request recent pest-control logs and follow-up actions, and speak with multiple residents and families about ongoing care consistency. Probe whether specialized care needs, memory care, oncology support, or mobility assistance, receive comparable attention and trained personnel. Tour during different times of day to observe interactions, responsiveness, and the flow of problems from frontline staff to supervisors. Demand transparency before making a placement decision.
Bottom line: Sky Residential Brookside offers a favorable ambiance, solid cleanliness, and typically courteous frontline staff, and it can be a good fit for families prioritizing these attributes with care needs that align with a stable, structured environment. However, the emphasis on management effectiveness and staffing stability cannot be overlooked. For those who require unwavering leadership, consistent staffing, and robust safeguards against pests and resident-to-resident incidents, exploring alternatives is prudent. The decisive step is an in-person evaluation focused on current morale, turnover, and the facility’s proven ability to respond decisively when issues arise.
Features
Housing
8 resident community capacity
Types of Care
Assisted Living
Board and Care Home
Memory Care
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
General Mitchell International (11 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers- Coordination with health care providers
- Dementia waiver
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program- Mild cognitive impairment
Special dietary restrictions- Specialized memory care programming
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
- Diabetes diet
- Special dietary restrictions
Activities
- Community-sponsored activities
- Scheduled daily activities
Description
Sky Residential Brookside is an assisted living community located in the beautiful city of New Berlin, WI. This community offers two types of care: board and care home as well as memory care, catering to the unique needs of the residents.
Residents at Sky Residential Brookside enjoy a variety of amenities to enhance their daily lives. The community features a lovely dining room where residents can enjoy delicious meals prepared by the staff. The living spaces are fully furnished, providing comfort and convenience for the residents. A garden and outdoor space allows residents to relax and enjoy the fresh air. Housekeeping services ensure that the community remains clean and well-maintained.
Moving into Sky Residential Brookside is made easy with their move-in coordination services, which provide assistance and support throughout the transition process. Residents can stay connected with family and friends through telephone service and Wi-Fi/high-speed internet access.
Care services at Sky Residential Brookside include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that each resident receives personalized care. For residents with dementia or mild cognitive impairment, specialized memory care programming is available to support their needs. Medication management is provided to ensure that residents take their medications correctly.
The community also offers a mental wellness program to promote emotional well-being among residents. Those with special dietary restrictions will be accommodated with meals specifically catered to their needs. Transportation arrangements are available for medical appointments, ensuring that residents can access necessary healthcare services conveniently.
Residents at Sky Residential Brookside have plenty of nearby options for entertainment and necessities in the surrounding area. There are three cafes, five parks, 18 pharmacies, 12 physicians' offices, 22 restaurants, two theaters, and two hospitals all within close proximity.
Overall, Sky Residential Brookside provides a comfortable and supportive environment for individuals seeking assistance with everyday tasks while maintaining their independence in a vibrant community setting.
Nearby Places of Interest
Parks
- The Big Backyard (0.8 miles)
- Greenfield Park (1.9 miles)
- Dousman Stage Coach Inn Museum (3 miles)
- Elm Grove Village Park (3.5 miles)
- Wil-O-Way Underwood Park (4.8 miles)
- West Allis West Milwaukee Recr (5.4 miles)
- Hoyt Park (5.5 miles)
Pharmacies
- Walgreens (1.2 miles)
- Pick 'n Save Pharmacy (1.2 miles)
- Walgreens (1.8 miles)
- Walgreens (2.5 miles)
- CVS Pharmacy (2.6 miles)
- Aurora Pharmacy (2.8 miles)
- Walgreens (2.9 miles)
Restaurants
- Champps Americana (1.3 miles)
- Culver's (1.3 miles)
- Cooper's Hawk Winery & Restaurant (2.1 miles)
- Armeli's Restaurant & Pizzeria (2.1 miles)
- Chick-Fil-A (2.1 miles)
- Brass Monkey (2.4 miles)
- Portillo's (2.8 miles)
Physicians
- Prohealth Care Medical Centers (1.3 miles)
- Aurora Advanced Healthcare (1.3 miles)
- New Berlin Family Practice Clinic (1.5 miles)
- Lincoln Avenue Clinic (2.6 miles)
- New Berlin Clinic-Children's Wisconsin (3.1 miles)
- Oklahoma Pediatrics-Children's Wisconsin (3.3 miles)
- Aurora Health Center (4.1 miles)
Hospitals
- Rogers Memorial Hospital (2.7 miles)
- Surgicenter - Children's Wisconsin (3.3 miles)
- Froedtert Pavilion (5 miles)
- Aurora Psychiatric Hospital (5.7 miles)
Cafes
- Starbucks (3.1 miles)
- Panera Bread (3.1 miles)
- The Gingerbread House (5 miles)
- Starbucks (5.1 miles)
- Starbucks (5.1 miles)
- Starbucks (5.6 miles)
- Starbucks (5.6 miles)
Theaters
- Ridge Cinema New Berlin, Wi (3.6 miles)
- Silverspot Cinema - The Corners of Brookfield (3.8 miles)
Places of Worship
- Honey Creek Church (5.1 miles)
Frequently Asked Questions
Sky Residential Brookside is located at 2405 South Brookside Parkway, New Berlin, WI 53151 in Waukesha County, Wisconsin
Sky Residential Brookside's array of features is meticulously designed to support residents with varying stages of dementia and Alzheimer's disease, fostering an environment conducive to their well-being. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while medication management ensures that residents receive timely and accurate doses, minimizing the risk of confusion. Meal preparation and service cater to nutritional needs, addressing both dietary restrictions and appetites, essential for physical health. Transportation arrangements for medical appointments alleviate the stress of travel logistics, while coordination with healthcare providers promotes comprehensive care tailored to individual needs. Activities of daily living assistance aids in preserving independence as much as possible, reinforcing a sense of purpose. The 24-hour supervision guarantees safety, vital for those who may wander or require immediate support. Programs like the mental wellness initiative and specialized memory care programming provide cognitive stimulation tailored to residents at different levels of cognitive impairment, ensuring engagement that can help mitigate symptoms. Together, these features create a holistic approach that prioritizes both physical health and emotional well-being within a secure and nurturing setting.
Nearby Communities
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SkyResidential- Brookside
New Berlin, WI
$7,148 / month Premium specialized care (diabetic and incontinence) with strong access to nearby amenities. -
Applewood Of New Berlin
New Berlin, WI
Memory Care with 24-hour supervision and individualized programming in a comfortable, amenity-rich setting. -
Robins Landing at New Berlin
New Berlin, WI
$4,500 / month Memory-care focus with dedicated staff and on-site amenities. -
Honey Lane Manor Ltd
New Berlin, WI
Excellent access to healthcare, dining, parks, and cultural venues with personalized care. -
Lindengrove New Berlin
New Berlin, WI
$4,500 / month Strong memory care with 24/7 supervision and extensive on-site amenities (salon, dining, fitness, computer center). -
Heartis Brookfield
Brookfield, WI
Specialized memory care with 24/7 supervision and coordinated healthcare support. -
Heartis Village Brookfield
Brookfield, WI
Beautiful, well-maintained facility with extensive amenities and friendly staff. -
Regency Brookfield
Brookfield, WI
$995 to $3,845 / month Excellent meals, friendly and attentive staff, clean facilities, and engaging activities with strong family communication. -
Brookfield Highlands Apartments 55+
Waukesha, WI
$910 to $1,036 / month Friendly staff, clean, well-maintained grounds, and active social programs.
Assisted Living in Nearby Cities
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