2405 South Brookside Parkway, New Berlin, WI 53151
For more information about senior living options: (844) 490-3973
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The staff are well-trained and friendly and provide quality care to their patients. It is a nice place. It is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. The floor staff are overworked, stressed, and underpaid. The owners only care about the money to line their pockets. The facility is extremely short-staffed in both the day program and residential. The temp service they use is horrible and provides inadequate care. They do the bare minimum. Multiple NS-owned residential houses have had bed bugs, with terrible staff and clients that attack each other, and management doesn't do anything.The experiences written about this organization present a strikingly mixed portrait, with several reviewers painting a picture of serious management and staffing challenges while others highlight positive traits found in some parts of the operation. On the negative side, a number of readers describe a leadership culture that prioritizes profit over people, with claims that owners only care about money and that the overall atmosphere has declined since last year. The tone suggests frustrations at a systemic level, where the day-to-day reality for staff feels difficult, demanding, and underappreciated.
A recurring thread in the criticism centers on staffing and workload. Reviewers repeatedly claim that floor staff are overworked, stressed, and underpaid, which they say translates into care that falls short of expectations. There is a strong sentiment that the organization is struggling to maintain adequate staffing levels across both the day program and the residential components. The warnings are unequivocal: do not send your loved ones here, in part because of what is described as extreme short-staffing and inadequate resources. The concern extends to the use of a temp service, which is described as horrible and incapable of providing the level of care that patients deserve, contributing to a broader sense that the bare minimum standards are being met rather than consistently exceeded.
Beyond staffing, reviewers point to more alarming operational issues, including reports about multiple residential houses owned by NS experiencing bed bugs and problematic dynamics among residents. The combination of bed bugs, poor staff performance, and clients who attack each other is described as a crisis scenario in which management is perceived as not taking decisive or effective action. The implication across these accounts is that the organizational response to serious problems is lacking, leaving families and patients in vulnerable positions with little confidence that issues will be promptly, adequately addressed.
In contrast to the pointed criticisms, other comments offer a more favorable view. Some reviewers commend well-trained, friendly staff who they say provide quality care to their patients. Phrases like "well trained, friendly staff" and "very nice staff for those who need this type of treatment" appear to celebrate positive experiences where patients feel respected and supported. Additional acknowledgments of quality surface in comments about cleanliness and professionalism, with notes about the facility being nice, very clean, and professionally run in the eyes of those particular observers.
These positive impressions, however, seem to be unevenly distributed. The same facility is described by others as a place that is nice and clean, yet simultaneously marred by systemic problems that undermine staff morale and patient safety. In this lighter, more favorable frame, the praise focuses on the demeanor and competence of certain staff members and the overall appearance of the environment, while the harsher assessments focus on management practices, staffing shortages, and safety concerns that permeate the broader operation.
Taken together, the collection of opinions presents a nuanced and sometimes contradictory narrative. It is clear that experiences vary significantly depending on location, service line (day program versus residential), and possibly the particular team or shift involved. For some individuals, the environment offers professional, courteous care delivered by well-trained staff in a clean, orderly setting. For others, severe staffing shortages, perceived profit-driven management, and serious safety and quality concerns color every interaction and erode trust in the organization. The overall impression is that while elements of the operation may function well and deliver quality care in certain contexts, there is a pervasive sense of systemic strain that requires careful attention and meaningful action if the organization hopes to restore confidence across all programs and services.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sky Residential Brookside is an assisted living community located in the beautiful city of New Berlin, WI. This community offers two types of care: board and care home as well as memory care, catering to the unique needs of the residents.
Residents at Sky Residential Brookside enjoy a variety of amenities to enhance their daily lives. The community features a lovely dining room where residents can enjoy delicious meals prepared by the staff. The living spaces are fully furnished, providing comfort and convenience for the residents. A garden and outdoor space allows residents to relax and enjoy the fresh air. Housekeeping services ensure that the community remains clean and well-maintained.
Moving into Sky Residential Brookside is made easy with their move-in coordination services, which provide assistance and support throughout the transition process. Residents can stay connected with family and friends through telephone service and Wi-Fi/high-speed internet access.
Care services at Sky Residential Brookside include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that each resident receives personalized care. For residents with dementia or mild cognitive impairment, specialized memory care programming is available to support their needs. Medication management is provided to ensure that residents take their medications correctly.
The community also offers a mental wellness program to promote emotional well-being among residents. Those with special dietary restrictions will be accommodated with meals specifically catered to their needs. Transportation arrangements are available for medical appointments, ensuring that residents can access necessary healthcare services conveniently.
Residents at Sky Residential Brookside have plenty of nearby options for entertainment and necessities in the surrounding area. There are three cafes, five parks, 18 pharmacies, 12 physicians' offices, 22 restaurants, two theaters, and two hospitals all within close proximity.
Overall, Sky Residential Brookside provides a comfortable and supportive environment for individuals seeking assistance with everyday tasks while maintaining their independence in a vibrant community setting.
Sky Residential Brookside is located at 2405 South Brookside Parkway, New Berlin, WI 53151 in Waukesha County, Wisconsin
Sky Residential Brookside's array of features is meticulously designed to support residents with varying stages of dementia and Alzheimer's disease, fostering an environment conducive to their well-being. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while medication management ensures that residents receive timely and accurate doses, minimizing the risk of confusion. Meal preparation and service cater to nutritional needs, addressing both dietary restrictions and appetites, essential for physical health. Transportation arrangements for medical appointments alleviate the stress of travel logistics, while coordination with healthcare providers promotes comprehensive care tailored to individual needs. Activities of daily living assistance aids in preserving independence as much as possible, reinforcing a sense of purpose. The 24-hour supervision guarantees safety, vital for those who may wander or require immediate support. Programs like the mental wellness initiative and specialized memory care programming provide cognitive stimulation tailored to residents at different levels of cognitive impairment, ensuring engagement that can help mitigate symptoms. Together, these features create a holistic approach that prioritizes both physical health and emotional well-being within a secure and nurturing setting.
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