Honey Lane Manor Ltd

Pros

• They considered The Highlands the best apartment complex they had ever lived in.
• The amenities were awesome.
• The office staff were super friendly and responsive.
• Maintenance was prompt to fix issues when called.
• Rent costs were reasonable.
• Management took very good care of the buildings and grounds.
• The community was welcoming, with staff that were friendly, responsive, and efficient.
• The property offered excellent value, with a small gym, an in-ground pool, and a hot tub.
• The unit was absolutely beautiful, with a private entrance.
• They loved the layout of the apartment and the flexibility to decorate.

Cons

• The management had an attitude.
• The management seemed rude and did not bother to show the unit.
• The office staff demonstrated terrible communication and gaslighting, making the showing process feel like a waste of time.
• The reviewer would give zero stars due to the poor showing experience and miscommunication.

Review

The Highlands Apartments emerge from these reviews as a community that many residents simply do not want to leave. Across long tenures and short stays, the overarching tone is one of satisfaction, appreciation, and a sense of belonging. Longtime residents describe the complex as the best they've ever lived in, singling out the array of amenities and the overall care that goes into maintaining the property. The amenities - an inground pool, a hot tub, and a small gym - are highlighted as meaningful perks that add to the value of living there. The grounds and buildings are consistently praised for their upkeep, and residents note that management tends to the property with diligence. In short, the Highlands is remembered as a place that delivered a high-quality living experience, with many residents offering strong recommendations and warm reflections on their time there.

One reviewer, looking ahead with continued optimism, notes that after nearly three years at the Highlands, they remain extremely satisfied and feel they chose well. This resident emphasizes how welcoming the community feels and how the staff proves friendly, responsive, and efficient. Communication is highlighted as a particular strength, with the office keeping residents updated on changes and weather issues. The grounds are described as safe and well-maintained, and the winter and garbage crews are singled out as top-notch. The reviewer also praises the practical value of the property, pointing to the gym, pool, and hot tub as charming additions to the rental experience. The private entrance and the freedom to decorate the space to personal taste are cited as tangible benefits, reinforcing the sense that this is a property that respects its residents' preferences. All told, this resident gives the Highlands a five-star verdict, underscoring a belief in the property's worth and charm.

Not every note, however, is uniformly glowing. Another reviewer recalls an interaction with management that left a sour impression, describing an attitude problem and a lack of warmth when they were exploring the possibility of moving in. The experience of being overlooked or unwelcome during a showings process is conveyed with disappointment, signaling that not all prospective residents are treated with the same courtesy. This comment serves as a cautionary note within an otherwise positive chorus, reminding readers that personal experiences with staff can vary and that first impressions can significantly color one's view of a place.

There are also compact affirmations of quality that reinforce the Highlands as a desirable place to live. A brief but enthusiastic endorsement calls the Highlands a great place to call home, praising the clubhouse and pool as standout features. This keeps with the general sentiment that the property offers both social and recreational attractiveness, along with a visually appealing communal space that supports a sense of community and leisure.

Further testimony comes from a resident who moved in recently but quickly felt at home. Since November, they describe the experience as "amazing" and rank the Highlands among the best apartments they've ever lived in. The winter plowing and sidewalk maintenance are singled out as particularly responsive, and maintenance staff are praised for speed and thoroughness in getting tasks completed. The unit itself is described as absolutely beautiful, and the private entrance is again noted as a valuable convenience that enhances daily living and ease of access. The sense of satisfaction here is palpable and consistent with the other strong endorsements offered by the community.

Another resident's perspective focuses on efficiency and responsiveness. After about a year, they commend the maintenance team for quick, effective service and note that the office responds promptly - often within hours. The location and the layout of their two-bedroom den apartment receive favorable mentions, and the private entrance remains a prominent plus. The overall sentiment is one of gratitude and contentment, suggesting that for many, the Highlands delivers a reliable and comfortable home environment.

A family's brief stint also adds to the mosaic of positive experiences. Having lived there for two months, they express clear affection for the place, signaling that even new arrivals can feel settled and pleased by what the Highlands offers. Although shorter, this note underscores the sense that the property's appeal can be immediate and welcoming for a range of residents.

On the flip side, one particularly negative experience centers on the inefficiencies around showings. The reviewer would give zero stars if possible, recounting multiple failed attempts to arrange a viewing. They describe inconsistent and confusing communications from office staff, with several staff members apparently unsure about appointments and schedules. The situation escalates as the reviewer encounters what they perceive as gaslighting and a deliberate miscommunication about whether a unit is still available. The encounter culminates in significant frustration, as the reviewer rearranged their schedule only to be told the unit had gone off the market. This account serves as a stark counterpoint to the otherwise uniformly positive narratives, illustrating how gaps in communication and coordination can severely test potential residents' patience and trust.

Taken together, these reviews sketch a Highlands Apartments experience that is largely characterized by gratitude, satisfaction, and pride in a well-kept, amenity-rich community. The property is repeatedly praised for its thoughtful features, like private entrances, well-maintained grounds, timely maintenance, and active, communicative staff. Yet the mixed experiences - particularly around management interactions and scheduling - serve as a reminder that even in celebrated properties, consistency in customer service and clear communication are crucial to sustaining an overwhelmingly positive reputation. For current and prospective residents, the Highlands seems to offer a compelling, value-oriented living environment with ample reasons to stay, along with a clear note that how one is treated by the on-site team can vary and may shape individual experiences in meaningful ways.

This part of New Berlin, Wisconsin offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies within close proximity, accessing necessary medications and healthcare supplies is made easy. There are also various dining options ranging from casual fast food to upscale dining experiences, catering to different preferences. Nearby parks provide opportunities for outdoor recreation and relaxation. For medical needs, there are several physician offices and hospitals in the vicinity, ensuring quality healthcare services are easily accessible. Additionally, cafes offer spaces for socializing and enjoying a cup of coffee. For entertainment, theaters are also nearby for those who enjoy movies. Places of worship such as Honey Creek Church provide spiritual support and community connections. Overall, this area of New Berlin provides a well-rounded environment for senior living with convenient access to essential services and recreational activities.

Pharmacies

• Pick 'n Save Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Walgreens (2 miles)
• Aurora Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)

Restaurants

• Champps Americana (0.9 miles)
• Chick-Fil-A (1.7 miles)
• Cooper's Hawk Winery & Restaurant (1.7 miles)
• Brass Monkey (1.7 miles)
• Culver's (1.9 miles)
• McDonald's (2.4 miles)
• Danny Lynch's (2.4 miles)

Parks

• Greenfield Park (1.3 miles)
• The Big Backyard (1.6 miles)
• Dousman Stage Coach Inn Museum (2.5 miles)
• Elm Grove Village Park (2.8 miles)
• Wil-O-Way Underwood Park (4 miles)
• Hoyt Park (4.7 miles)
• West Allis West Milwaukee Recr (4.9 miles)

Physicians

• Prohealth Care Medical Centers (1.6 miles)
• Aurora Advanced Healthcare (1.9 miles)
• Lincoln Avenue Clinic (2.1 miles)
• New Berlin Family Practice Clinic (2.2 miles)
• Oklahoma Pediatrics-Children's Wisconsin (3.1 miles)
• Aurora Health Center (3.3 miles)
• New Berlin Clinic-Children's Wisconsin (3.8 miles)

Hospitals

• Rogers Memorial Hospital (2.2 miles)
• Surgicenter - Children's Wisconsin (3.1 miles)
• Froedtert Pavilion (4.3 miles)
• Aurora Psychiatric Hospital (5 miles)

Cafes

• Starbucks (2.4 miles)
• Panera Bread (3.8 miles)
• Starbucks (4.3 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• The Gingerbread House (5.6 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (3.9 miles)
• Ridge Cinema New Berlin, Wi (4.2 miles)

Places of Worship

• Honey Creek Church (4.4 miles)