The Grand Hills Castle

Pros

• Residents can freely walk around the facility, promoting a sense of independence and well-being.
• The community features a nice enclosed courtyard for residents to enjoy outdoor space.
• Staff members are described as caring and respectful, providing good care and engaging with residents meaningfully.
• The facility offers a variety of activities that residents participate in, enhancing their quality of life.
• Many families appreciate the cleanliness and welcoming environment of the facility.
• The food is satisfactory, contributing to a pleasant living experience for the residents.
• In-person tours prior to the pandemic showcased the community’s offerings effectively.
• Families felt that their loved ones were safe and well cared for during their stay at the facility.
• Residents enjoyed spiritual services like mass provided by visiting clergy.
• Overall, many families would recommend Grand Hills Castle to others seeking care for their loved ones.

Cons

• The management does not seem to know what each one is doing, leading to confusion regarding the return of the security deposit.
• The memory care staff could use more training to better engage with residents.
• The layout of the facility is not conducive to a pleasant living environment, being open and cold.
• Residents' rooms are smaller and lack kitchenettes, which limits comfort and convenience.
• The outdoor space is smaller than desired, with a need for a wider walking path.

Review

The Grand Hills Castle has garnered a mix of feedback from families and residents who have experienced its offerings, but an underlying theme resonates through many comments: the facility provides a loving environment for its residents. Many families express gratitude for the caring staff who treat their loved ones with respect and dignity. One reviewer highlighted how the staff took the time to engage with her father, learning about his life and fostering connections that made him feel valued. This approach clearly reflects the commitment to providing quality care and maintaining a compassionate community atmosphere.

One notable aspect of The Grand Hills Castle is its open layout, allowing residents greater freedom to move around without feeling confined. Residents can wander throughout the facility without being locked in, which many families find comforting. A security bracelet system ensures that those needing supervision can be monitored effectively, giving peace of mind to family members concerned about safety. Additionally, there is an enclosed courtyard where residents may enjoy fresh air while being protected from wandering too far outside unsupervised. The community seems oriented towards promoting independence while ensuring adequate safety measures for all residents.

Activities play a significant role in enhancing the quality of life at The Grand Hills Castle. Many reviewers mentioned various programs available to residents, such as exercise classes and social events like cream socials that help foster interaction among residents and keep them engaged physically and socially. There was also praise for religious services provided by visiting priests, which were cherished by some residents as it allowed them to maintain their spiritual practices even in a new environment. Such activities contribute positively to creating a vibrant community where seniors can socialize and remain active during their golden years.

While many aspects were praised, some concerns arose regarding management's handling of specific issues—particularly financial matters concerning security deposits after a resident’s passing. One family faced challenges when trying to reclaim a security deposit following their mother’s death; they initially received conflicting information from various levels of management before ultimately learning they would receive part of it back. This lack of clear communication among management could potentially create stress during an already difficult time for grieving families.

Additionally, some reviewers found fault with certain physical aspects of The Grand Hills Castle's design and layout. While many appreciated its clean appearance and modern amenities, criticisms arose regarding features such as room sizes and overall spatial organization within communal areas. Some described interiors as “open” yet uninviting or cold due to temperatures during their visits—a factor that might impact socializing opportunities among residents or deter them from utilizing common spaces designed for engagement.

Despite these critiques, it is evident that The Grand Hills Castle remains a beloved place for several families who appreciate what it offers: caring staff members dedicated to ensuring each resident feels safe and respected combined with ample activities designed to enhance daily life experience in a senior living community setting. Families are willing to overlook certain flaws given the happiness expressed by their loved ones while living there—reinforcing what appears most crucial: the emotional well-being of residents surrounded by supportive caregivers in this unique community.

This part of New Berlin, Wisconsin offers a range of amenities and services that cater to the needs of seniors. With multiple physicians and healthcare facilities in close proximity, residents can easily access quality medical care. Additionally, there are several parks nearby for outdoor recreation and relaxation, as well as restaurants offering varied dining options. Pharmacies are conveniently located for medication needs and cafes provide social settings for meeting with friends or family. For entertainment, there are theaters within a short drive. Places of worship are also available for spiritual fulfillment. Overall, this area provides a well-rounded community for seniors looking for a comfortable and convenient living environment in New Berlin.

Physicians

• Prohealth Care Medical Centers (0.8 miles)
• Lincoln Avenue Clinic (1.3 miles)
• Aurora Advanced Healthcare (1.3 miles)
• New Berlin Family Practice Clinic (1.9 miles)
• Oklahoma Pediatrics-Children's Wisconsin (1.9 miles)
• Maplewood Center (2.9 miles)
• New Berlin Clinic-Children's Wisconsin (3.2 miles)

Parks

• Greenfield Park (0.9 miles)
• The Big Backyard (1.9 miles)
• Elm Grove Village Park (3.7 miles)
• Dousman Stage Coach Inn Museum (3.7 miles)
• West Allis West Milwaukee Recr (4 miles)
• Wil-O-Way Underwood Park (4.4 miles)
• Hoyt Park (4.8 miles)

Hospitals

• Rogers Memorial Hospital (1.3 miles)
• Surgicenter - Children's Wisconsin (1.9 miles)
• Froedtert Pavilion (4.2 miles)
• Aurora Psychiatric Hospital (4.9 miles)

Restaurants

• Taco Bell (1.4 miles)
• Culver's (1.5 miles)
• Danny Lynch's (1.6 miles)
• Brass Monkey (1.6 miles)
• McDonald's (2 miles)
• Champps Americana (2.2 miles)
• Armeli's Restaurant & Pizzeria (2.6 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Pick 'n Save Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)
• Aurora Pharmacy (2.7 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (3.3 miles)
• Starbucks (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.2 miles)
• The Gingerbread House (5 miles)
• Starbucks (5.1 miles)

Theaters

• Ridge Cinema New Berlin, Wi (3.6 miles)
• Silverspot Cinema - The Corners of Brookfield (5.1 miles)

Places of Worship

• Honey Creek Church (4.2 miles)