Preston House I, LLC

Pros

• The staff is fantastic and truly cares about residents.
• Candice Myers has a heart of gold and a true passion for helping seniors.
• April is a first-class Executive Director who runs the community with love.
• Preston House provides a clean, safe, and well-maintained environment where residents are well cared for.
• The staff go above and beyond, ensuring residents are well fed, engaged, and comfortable.
• The hospice staff at Preston House is amazing.
• The community feels like a caring family, giving families peace of mind and confidence in the care.
• The facility's small, home-like atmosphere helps residents feel valued as individuals.
• The team works around the clock to provide the quality of care residents need to live their best life.

Cons

• They criticize that housekeeping staff are paid only $12, implying undervaluing of employees and concern that such pay undermines infection control.
• They note that staff no longer wear masks and express that masks should be worn around elderly residents, arguing that the pandemic is not over.

Review

Preston House is clearly a standout in the row of senior communities, and this impression comes through loud and clear from families who have trusted their loved ones there for years. Those with experience in senior care say Preston House checks all the right boxes: a warm, small-scale, home-like environment; consistently attentive and compassionate staff; clean and well-maintained surroundings; and leadership that keeps the residents' well-being at the center of every decision. In particular, Candice Myers (also spelled Meyers in some notes) is repeatedly highlighted as a cornerstone of the community's ethos - described as having "a heart of gold" and a genuine passion for helping seniors navigate the often difficult process of moving into memory care and assisted living. Her work, along with that of Executive Director April Goodman, is credited with setting a tone of care that feels both professional and deeply personal.

Families repeatedly emphasize the initial welcoming experience as a sign of what Preston House stands for. From the first meeting and tour, there is a sense that this is a place where people know their jobs and truly care about the individuals they serve. Candice is remembered for guiding families smoothly through the process, answering questions with patience, and introducing them to a team that feels like a well-oiled, caring family. It isn't just Candice; it's the culture she helps foster - the staff who greet residents with smiles, who inquire about a resident's well-being, and who treat each person as an individual with unique needs and a distinct personality. Drey, Rhonda (the Wellness Director), Lynn, Sabrina, Paula, Alma, Julie, Aretha, Tim, and many others are named with warmth for their roles in keeping Preston House a place where residents feel seen, heard, and valued.

Moving a loved one to Preston House is described as one of the best decisions families have made, particularly for those whose family members live with Alzheimer's. One reviewer shares that their mother is "ALZ" and expresses relief that the move brought renewed trust, after a prior facility where neglect felt all too real. The daily reality of life at Preston House - residents being clean, fed, and smiling; rooms kept neat and comfortable; staff who ask about the resident and stop to chat - forms a vivid portrait of a community that prioritizes dignity and everyday joy. The reviewers note that the care goes beyond basic needs; the staff build relationships and offer companionship, sometimes sharing hugs and conversations that become meaningful rituals of support.

The care extends to operational details that matter to families. A recurring theme is the sense that Preston House feels like a small, intimate community rather than a large, impersonal facility. The layout - two buildings with about 20 residents each - helps preserve a sense of individuality, where each resident is more than a number. The facilities are described as bright and well-maintained, with amenities that support a comfortable daily life: private bathrooms, spaces for cherished belongings, and a homelike atmosphere that makes the transition easier for residents and families alike. The staff's dedication to the residents' safety and happiness shows in the way they attend to both routine routines and special moments, ensuring residents are engaged, well cared for, and comfortable in their living spaces.

Several reviews highlight the quality of care during the most challenging times, including hospice support. Families express gratitude for the compassionate, attentive approach from the entire team - housekeeping, aides, med techs, cooks, and maintenance staff alike - who consistently show up with warmth and a readiness to help. The hospice staff at Preston House is described as amazing, underscoring how Preston House integrates various care professionals to support a resident's overall well-being. In one particularly touching example, a family recounts how staff members visited and engaged with their mother in her final hours as they would with their own family. This kind of devotion - seen across front-line workers and administrators - forms the backbone of the Preston House experience.

The reviews also acknowledge the human side of working in a senior care setting. Staff are described as incredibly pleasant, helpful, and dedicated, living out a belief that care is a calling rather than just a job. The community's leadership - especially April Goodman and Candice Myers - provides a presence that families feel in day-to-day interactions and through the consistent, reassuring tone of communication. Families share stories of staff going above and beyond: staying late to ensure a resident's needs are met, comforting family members during stressful moments, and maintaining a sense of respect and kindness that makes Preston House feel safe and welcoming.

While the overall sentiment is overwhelmingly positive, a few candid notes reflect the realities of running such a community. One reviewer points out a concern about housekeeping pay, suggesting that modest wages can undermine efforts to maintain high standards of infection control, and they emphasize that action speaks louder than words. Another comment calls for continued adherence to protective measures around infectious disease - specifically noting that staff should wear masks around vulnerable elderly residents during pandemics. These remarks remind readers that, even in highly praised communities, ongoing attention to staffing conditions and safety protocols remains essential for preserving trust and quality of care.

In the most personal moments, Preston House is described as a place where families feel grounded and reassured. A resident's spouse visits daily and finds their partner well cared for, with staff who have become like extended family. The care team's attentiveness is highlighted in everyday acts: staff who help keep a loved one comfortable, ensure televisions are on and moments of leisure are preserved, and who respond quickly when items go missing or when comfort is needed most. The sentiment is that Preston House doesn't just meet expectations; it builds a network of care that families can lean on, day after day.

All of these threads come together to paint a portrait of Preston House as a community of care that families trust and return to for the long haul. The blend of attentive, personable staff; leadership that prioritizes resident-centered care; a small, home-like environment; strong teamwork across departments; and a realistic acknowledgment of the ongoing challenges of staffing and safety all contribute to a remarkably positive picture. Families repeatedly express confidence that they made the right choice, with statements like "you will not be disappointed," and heartfelt affirmations of gratitude for the people who make Preston House feel like home. For many, Preston House is not just a facility; it is a living, breathing community where a loved one's dignity, comfort, and happiness are the daily measure of success.

This area of Charlotte, North Carolina, offers a variety of amenities and services that cater to senior living needs. With several cafes, restaurants, pharmacies, and physicians in close proximity, residents have easy access to essential resources. In addition, there are multiple parks nearby for outdoor recreation and relaxation. The area is well-connected with public transportation options such as the LYNX stations and the Concord Regional Airport within a short distance. For medical care, there is the Novant Health Huntersville Medical Center in the vicinity. Places of worship like First Baptist Of Charlotte and St John's Baptist Church provide spiritual support for residents. Overall, this part of Charlotte provides a convenient and comfortable environment for seniors looking to settle down in a vibrant community.

Cafes

• Starbucks (0.2 miles)
• Panera Bread (2.5 miles)
• Starbucks (4.3 miles)
• Smelly Cat Cof (6.2 miles)
• Hex Coffee (6.3 miles)
• Villanis Bakery (8.3 miles)
• Starbucks (9 miles)

Restaurants

• Hickory Tavern (1.7 miles)
• McDonald's (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Chick-Fil-A (3 miles)
• Armored Cow Brewing (3.8 miles)
• Burger King (4.2 miles)
• Zaxby's (4.3 miles)

Physicians

• Charlotte Sports Medicine Institute PA (1.9 miles)
• University Eye Associates (2.5 miles)
• University Family Physicians (2.9 miles)
• Novant Health Lakeside Family (3.6 miles)
• Carolina Asthma & Allergy (4.1 miles)
• Greater Carolinas Womens Center PA (4.4 miles)
• Orthocarolina (4.6 miles)

Theaters

• AMC Northlake 14 (2.3 miles)
• AMC Concord Mills 24 (5.5 miles)

Pharmacies

• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.3 miles)
• Walgreens (5.5 miles)
• CVS Pharmacy (5.6 miles)

Parks

• Richard Barry Park (4.2 miles)
• Fourth Ward Park (7.5 miles)
• Overlook Neighborhood (7.6 miles)
• First Ward Park (7.7 miles)
• Romare Bearden Park (7.8 miles)
• Blythe Landing Park (8.5 miles)
• Little Sugar Creek Greenway (8.5 miles)

Transportation

• LYNX University City Boulevard Station (4.5 miles)
• LYNX UNC Charlotte - Main Station (4.8 miles)
• Sugar Creek Station (6 miles)
• Concord Regional Airport (JQF) (USA) (6.7 miles)

Hospitals

• Novant Health Huntersville Medical Center (5.5 miles)

Places of Worship

• First Baptist Of Charlotte: Family Life Center (8.2 miles)
• St John's Baptist Church (8.5 miles)
• Covenant Presbyterian Church (8.7 miles)