Preston House I, LLC in Charlotte, NC

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Pros

• The staff at Preston House are fantastic and truly care for residents.
• Candice Meyers has a heart of gold and a true passion for helping seniors.
• April Goodman is a first-class Executive Director who leads the community with love.
• Preston House consistently keeps the facility clean, and the staff goes above and beyond.
• The staff always greet residents with smiles and warmth.
• The accommodations are top-notch, with bright rooms, private bathrooms, and space for personal treasures.
• The food is five-star quality and residents are well cared for.
• The staff are kind, attentive, and make residents feel safe and happy.
• The community feels like a small, home-like, family-oriented place—a hidden gem.
• The facility is beautifully maintained and offers a calm, comfortable environment.
• The care teams work round the clock to ensure residents receive the quality of care they need.
• Families report peace of mind and trust in Preston House.

Cons

• A reviewer noted that staff no longer wear masks, expressing concern that the pandemic is not over.
• A reviewer criticized Preston House for paying housekeeping only $12 and questioned whether staff are appropriately valued.
• A reviewer said they were leery about leaving a loved one in someone else’s care, fearing they can’t witness the care directly.
• A reviewer wondered whether Preston House truly values its staff and care, asking, “Or is that what Preston House feel like they are worth?”

Review

Preston House I, LLC in Charlotte is best suited for families seeking a small, home-like memory care–oriented assisted living option where personalized attention and consistent, compassionate staffing are nonnegotiable. The community operates as two intimate buildings with about 40 residents total, a setup that keeps the environment warm and intimate rather than sprawling and impersonal. Private rooms with personal touches, bright common areas, and a menu described by families as “five-star quality” create a sense of normalcy and comfort. The standout element is the care team: staff who truly know the residents, led by capable executives who are repeatedly praised for their hands-on management and genuine care. For families needing steady, around-the-clock support in a setting that feels like a small family, Preston House stands apart.

Those who may want to consider alternatives are families seeking a larger campus with more expansive amenities, a broader range of medical services on-site, or the lowest possible price point. Preston House’s strength is its tight-knit, individualized approach, which sometimes translates to limited space for big-program activities or rapid scale-up of services. A few reviewers also note past moments of staffing pressure and a change in ownership, factors that warrant careful questions during tours about current stability, staffing coverage, and long-term continuity of care. If a resident requires very brisk, full-scale rehab programs, extensive on-site specialists, or a resort-style environment, room for better-fitting options exists elsewhere.

The core strengths of Preston House offset the potential drawbacks in meaningful ways. The staff and administrators consistently earn high marks for warmth, reliability, and a genuine affection for residents. Candice Myers and April Goodman are repeatedly singled out as exemplars of leadership who combine knowledge, kindness, and a sense of mission, ensuring care teams stay cohesive and responsive. Families report that aides, med techs, housekeepers, cooks, and hospice staff interact with residents in a way that blends respect with affectionate, practical support. The small size, with two buildings of about 20 residents each, translates to a personable routine where residents are known as individuals, not numbers, and where care plans feel deeply individualized rather than templated. In addition, the daily engagement observed in activities and the availability of private rooms with personal mementos help maintain dignity and identity for memory-impaired residents.

The main cons, chiefly around staffing pressures and the small, two-building format, are not hidden, but they are mitigated by the community’s culture and leadership. While a few reviewers have pointed to wage concerns for housekeeping and occasional staffing strain, the result is a community that commits to transparent communication and proactive problem-solving, with administrators who are present and involved. The intimate size can also limit the breadth of on-site amenities, yet it enhances safety, supervision, and individualized attention, which many families value far more than casino-like extras. The care philosophy here centers on attentive, compassionate service, and that philosophy tends to translate into consistent family peace of mind, especially for memory care residents who benefit from predictable routines and meaningful interactions.

For families actively evaluating Preston House, the practical path is to schedule a focused tour with the leadership team, meet the care staff in person, and ask for a sample week of activity programming and a menu review. Inquire specifically about memory care capabilities, staff-to-resident ratios during day and night shifts, and how the team handles behavioral challenges or day-to-day transitions. Request candid feedback from families who are visiting multiple facilities to compare how Preston House’s small-community advantages, personalized attention, immediate availability of staff, and a sense of belonging, stack up against other options. Inspect private rooms for personalization potential, evaluate meal quality in person, and observe the warmth of interactions between residents and staff.

The bottom line is clear: Preston House I is a standout choice for families that prize a warm, intimate, highly engaged setting where residents are treated like family and staff know their names, preferences, and histories. It is especially compelling for memory care in a two-building, small-community format where personalized care and strong leadership translate into daily quality of life and measurable peace of mind for families. Alternatives exist for those prioritizing larger campuses, broader on-site medical services, or different pricing structures, but for a loved one who thrives on connection, routine, and visible, sustained compassion, Preston House delivers with conviction. This community earns its reputation through consistent performance, a clear mission, and a culture that families can trust when the stakes are highest.

This area of Charlotte, North Carolina, offers a variety of amenities and services that cater to senior living needs. With several cafes, restaurants, pharmacies, and physicians in close proximity, residents have easy access to essential resources. In addition, there are multiple parks nearby for outdoor recreation and relaxation. The area is well-connected with public transportation options such as the LYNX stations and the Concord Regional Airport within a short distance. For medical care, there is the Novant Health Huntersville Medical Center in the vicinity. Places of worship like First Baptist Of Charlotte and St John's Baptist Church provide spiritual support for residents. Overall, this part of Charlotte provides a convenient and comfortable environment for seniors looking to settle down in a vibrant community.

Cafes

• Starbucks (0.2 miles)
• Panera Bread (2.5 miles)
• Starbucks (4.3 miles)
• Smelly Cat Cof (6.2 miles)
• Hex Coffee (6.3 miles)
• Villanis Bakery (8.3 miles)
• Starbucks (9 miles)

Restaurants

• Hickory Tavern (1.7 miles)
• McDonald's (2.5 miles)
• Chick-Fil-A (2.6 miles)
• Chick-Fil-A (3 miles)
• Armored Cow Brewing (3.8 miles)
• Burger King (4.2 miles)
• Zaxby's (4.3 miles)

Physicians

• Charlotte Sports Medicine Institute PA (1.9 miles)
• University Eye Associates (2.5 miles)
• University Family Physicians (2.9 miles)
• Novant Health Lakeside Family (3.6 miles)
• Carolina Asthma & Allergy (4.1 miles)
• Greater Carolinas Womens Center PA (4.4 miles)
• Orthocarolina (4.6 miles)

Theaters

• AMC Northlake 14 (2.3 miles)
• AMC Concord Mills 24 (5.5 miles)

Pharmacies

• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.3 miles)
• Walgreens (5.5 miles)
• CVS Pharmacy (5.6 miles)

Parks

• Richard Barry Park (4.2 miles)
• Fourth Ward Park (7.5 miles)
• Overlook Neighborhood (7.6 miles)
• First Ward Park (7.7 miles)
• Romare Bearden Park (7.8 miles)
• Blythe Landing Park (8.5 miles)
• Little Sugar Creek Greenway (8.5 miles)

Transportation

• LYNX University City Boulevard Station (4.5 miles)
• LYNX UNC Charlotte - Main Station (4.8 miles)
• Sugar Creek Station (6 miles)
• Concord Regional Airport (JQF) (USA) (6.7 miles)

Hospitals

• Novant Health Huntersville Medical Center (5.5 miles)

Places of Worship

• First Baptist Of Charlotte: Family Life Center (8.2 miles)
• St John's Baptist Church (8.5 miles)
• Covenant Presbyterian Church (8.7 miles)