Huntersville Health & Rehab Center in Huntersville, NC
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13835 Boren Street, Huntersville, NC 28078
For more information about senior living options: (844) 490-3973
The staff were very friendly and helpful. The facility was clean, well organized, and inviting. The rehab team is among the best in the area and provides outstanding care. The Director of Nursing demonstrates caring leadership and expertise. The therapy department has excellent therapists and great progress. Erin Kessler, RN, went above and beyond to help a patient, showing genuine care. The meals are surprisingly good, and the rehab gyms are well equipped.
There was no checkin process. The nurse for rm 126 watched them arrive and wouldn't even acknowledge the transport person. The nurse arrived and was dismissive, saying he would come back with a list that might help, but he absolutely did not come back. Unit manager refused a wheelchair or any assistance to help get mom to the car. The room smelled like urine. Food was cold and tasted bad. This place is dangerously understaffed and neglectful. The staff is unapproachable and lazy. DO NOT SEND YOUR LOVED ONES HERE! They were left sitting in their own excrement for hours.Huntersville Health & Rehabilitation Center is best suited for families seeking aggressive, therapy-forward post-acute rehab in a facility that feels upscale and well maintained. The center excels for residents who can benefit from strong physical, occupational, and speech therapy programs, and for loved ones who can stay actively involved in discharge planning and daily care oversight. This is a compelling option when the priority is recovery through robust rehab services in a setting that is clean, organized, and aesthetically appealing. However, it is not the right fit for households that require consistently reliable basic caregiving, punctual medication administration, and rapid response to calls, without close family monitoring.
On the positives, the rehab program stands out as a defining strength. Therapists are repeatedly praised for competence and responsiveness, with multiple reviewers citing rapid initiation of therapy and measurable improvements in mobility and function. The therapy department often earns top marks, and the facility's equipment and gym space are described as outstanding - think hospital-grade rehab tools, varied surfaces for gait training, and a layout that supports intensive rehabilitation. The leadership, particularly the Director of Nursing and administrative team, is highlighted by several families as professional, patient, and deeply invested in patient outcomes, which can translate into a culture that values personalized attention within care teams.
Yet, the bedrock concerns voiced by other families cannot be ignored. The most consistent red flags center on staffing shortages and uneven care quality, with reports of delayed or missed medications, slow response to call bells, and inconsistent supervision of patients. Discharge processes and family communication also emerge as recurring pain points, occasionally turning complex medical transitions into frustrating experiences. Some residents experienced neglect or unsafe conditions, including events where response times were insufficient and basic hygiene or safety checks were not performed promptly. These contrasting experiences create a caution flag for families who cannot tolerate variability in day-to-day caregiving.
The question then becomes how the strengths balance the weaknesses. For patients whose primary need is high-quality rehabilitation, the therapy team's excellence and the facility's polished environment can offset many concerns, provided vigilant family involvement and explicit care plans are in place. When leadership is responsive and clearly engaged, communication can improve and care plans can be tailored, mitigating some risks. However, the weight of negative stories - where essential tasks were delayed, safety overlooked, or discharge was mishandled - tends to overwhelm the benefits for residents with complex medical needs or longer, less mobile rehabilitation timelines. The facility's beauty and top-tier rehab cannot fully compensate for fundamental reliability and safety gaps.
Families weighing a placement should prioritize practical checks before committing. Seek a direct conversation with the DON and front-line supervisors about staffing ratios, shift coverage, and how med passes are managed across the day. Request an up-to-date care plan for the specific loved one, including bowel, bladder, feeding, and mobility needs, plus a defined discharge timeline with a clear point of contact. Tour both wings to observe therapy engagement and nursing responsiveness, and speak with current residents and families about call-bell response times and meal quality. Ensure a documented escalation path for concerns and insist on regular, structured family communications to prevent the "hidden" gaps that many reviews warn about.
Bottom line: Huntersville Health & Rehabilitation Center can be a strong, rehab-centric choice for families who value first-rate therapy and a sophisticated, clean environment - and who can commit to an active, informed partnership with the facility. It is less suitable for those needing consistently swift, reliable basic care and transparent, steady day-to-day operations without ongoing family involvement. If rehabilitation is the primary objective and proactive oversight is possible, this center can deliver meaningful recovery in a setting that feels well cared for. If reliability of routine care and constant, unambiguous communication are non-negotiable, exploring alternatives with a more uniform staffing profile is prudent.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Huntersville Health & Rehab Center is an assisted living community located in Huntersville, NC. Our center offers a wide range of amenities and care services to ensure that our residents have everything they need to live comfortably and independently.
Our amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor space for residents to enjoy nature, private bathrooms for each resident's comfort and privacy, restaurant-style dining for delicious meals prepared by our skilled culinary team, a small library for quiet reading time, telephones in each unit for easy communication with loved ones, transportation arrangement (non-medical) for errands and appointments outside the community setting, transportation to doctors' appointments for convenient healthcare access when needed, wellness center offering various resources to support physical and mental well-being of residents and Wi-Fi/high-speed internet access throughout the community.
We also provide comprehensive care services including 24-hour call system and supervision ensuring round the clock support for our residents. Our dedicated caregivers assist with activities of daily living such as bathing, dressing and transfers. We offer specialized assistance for individuals with diabetes through tailored meal plans. Our staff manages medication administration to ensure residents receive their medications correctly and on schedule. We offer mental wellness programs to support the emotional well-being of our residents. Special dietary restrictions are accommodated so that all dietary needs are met.
In addition to these amenities and care services, we provide an array of dining options suitable for individuals with special dietary restrictions. Our vibrant community offers various activities such as concierge services to enhance the overall experience of our residents. Fitness programs promote physical health while planned day trips provide opportunities for exploration. Resident-run activities empower our residents to take an active role in their community while scheduled daily activities foster engagement and socialization.
Our location is convenient with nearby amenities including 1 cafes, 3 parks, 6 pharmacies, 8 physicians, 16 restaurants, 1 theater and 1 hospital. This ensures easy access to necessary resources and opportunities for entertainment and social outings.
At Huntersville Health & Rehab Center, we strive to provide a supportive and engaging environment where our residents can live their best lives while receiving the care they need.
Huntersville Health & Rehab Center is located at 13835 Boren Street, Huntersville, NC 28078 in Mecklenburg County, North Carolina
Huntersville Health & Rehab Center on seniors.fyi includes 9 photos including images showing interior, decor, living room, bathroom, lighting, healthcare, reading, lights, and more.
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