Huntersville Health & Rehab Center

Pros

• The facility was really nice and spectacular.
• The rehab facilities and equipment were impressive, with unique features like a walking simulator for different surfaces.
• The rooms were spacious and well-appointed, resembling master bedrooms.
• The facility had amenities such as a library, movie room, and outdoor courtyard.
• Some staff members were helpful and took the reviewers on informative tours.
• The building was clean and had a hospital-like atmosphere, which was expected given the nature of care provided.
• The location of the facility was convenient for the reviewers' needs.
• The staff made an effort to ensure that all wishes were met and provided good care to patients.
• The food at the facility was satisfying for some reviewers.
• There were positive remarks about the value provided by the facility in terms of care and services offered.

Cons

• "The only thing is that it was hard to get in touch with their admissions office, so that was a struggle."
• "I didn't see a whole lot of interacting people."
• "A few of the staff that we met were good, but there are a few that weren't."
• "I’m so sad for choosing this facility based on a cost in 2019 for another family member."
• "Quickly went downhill and my husband requested something for heartburn and was ignored on two occasions overnight."
• "This facility was terrible. I was admitted to this rehab center to get physical therapy following a long stay in the hospital for a hepatic abscess."
• "There were times I had to wait several hours to be changed."
• "The food tray was slammed down onto my knees and the people in charge of taking care of me were in the hallway laughing as I was calling and my calls were ignored."
• "Do not trust your family members to be taken care of here."
• "The staff was abusive and negligent towards her."

Review

The Huntersville Health & Rehabilitation Center has garnered a diverse array of opinions from those who have experienced its services, ranging from glowing praise to harsh criticism. Many visitors remark positively on the facility?s physical attributes and amenities. The center boasts impressive rehabilitation equipment resembling that found in high-end gyms, with numerous treadmills, bikes, and simulated surfaces designed to aid patients in ambulating on various terrains such as sand or cobblestones. Visitors often comment on the well-furnished patient rooms, which include comfortable furnishings akin to master bedrooms, and shared bathroom suites that maintain privacy through separate doors for each room.

However, while the facility itself is aesthetically pleasing and showcases remarkable rehabilitation capabilities, numerous reviews express dissatisfaction with the communication and accessibility of the admissions office. Prospective residents and family members report difficulties in reaching staff for inquiries regarding care or concerns about their loved ones. Instances of delayed responses?sometimes taking up to six hours?create an atmosphere of frustration for families trying to stay informed about their relatives? well-being. This lack of communication is further exacerbated by reports from current residents who describe feeling neglected during their stays.

In stark contrast to the center's pleasant exterior and advanced therapy equipment are alarming accounts detailing experiences of negligence and mistreatment within its walls. Multiple reviewers recount instances where their loved ones suffered due to inadequate attention from staff members. These stories often highlight distressing neglect issues; patients reportedly had to wait several hours before receiving necessary assistance or were left unturned in bed for extended periods, leading some to develop painful pressure sores. Such experiences indicate systemic issues within staffing levels or training that could compromise patient safety.

Food quality also emerged as a significant concern among reviewers, with many describing it as subpar at best. Meals served were characterized by a lack of variety?often consisting of identical dishes day after day?and the quality was likened unfavorably to leftovers rather than freshly prepared meals. In addition, individuals expressed dissatisfaction over how food was served; one reviewer recounted having a tray slammed down onto their knees while caregivers appeared inattentive or dismissive towards calls for help made from patients unable to care for themselves.

Heartbreaking narratives reveal severe consequences stemming from this perceived negligence at Huntersville Health & Rehabilitation Center, with some family members recounting tragic losses linked directly back to staff failures in monitoring care adequately. One review details how an elderly patient rang for assistance due to an emergency only to be left without timely help?calling 911 independently when staff failed to respond adequately?a situation that ultimately led her death shortly thereafter. These deeply troubling assertions underscore fears that vulnerable residents may be overlooked or inadequately supported by caregivers who should prioritize patient safety above all else.

Despite these grave concerns outlined by many reviewers, there remain some positive remarks about specific staff members who have been described as attentive and caring at times throughout various visits or previous stays at the facility. Additionally, one family's experience was markedly better; they reported satisfaction with both accommodations and overall care provided during their father's rehabilitation process. Such contrasting perspectives highlight an unsettling dichotomy surrounding Huntsville Health & Rehabilitation Center?wherein some individuals seem content with service received while others voice deep discontent rooted largely in neglectful practices observed firsthand.

Overall, families considering Huntersville Health & Rehabilitation Center are faced with mixed messages derived from both commendable elements found within its infrastructure alongside serious allegations involving inadequate caregiving practices threatening resident well-being daily inside its walls. It remains imperative for prospective clients seeking reliable rehabilitative services understand these sentiments fully prior making decisions regarding long-term placement options involving their loved ones amidst mounting grievances echoing across multiple reviews detailing profound disappointments experienced throughout community interactions here over time.

Restaurants

• McDonald's (0.3 miles)
• Cook Out (1 miles)
• Spare Time at Lake Norman (2.4 miles)
• Showmars (2.4 miles)
• Duckworth's Grill & Taphouse Huntersville (2.6 miles)
• Primal Brewery (2.7 miles)
• Bob Evans (2.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (5.3 miles)

Hospitals

• Novant Health Huntersville Medical Center (0.5 miles)

Parks

• Richard Barry Park (1.4 miles)
• Blythe Landing Park (3.1 miles)
• Glen Oak Green Park (4.3 miles)
• Overlook Neighborhood (6.1 miles)
• Dorton Park (10.9 miles)

Physicians

• Justin Brown, MD - Charlotte Eye Ear Nose & Throat Associates, P.A. (2 miles)
• Endoscopy Services Center (2.5 miles)
• Northcross Medical Spa & Laser Center (2.5 miles)
• Lakeside Family Physicians (2.6 miles)
• Northlake Dermatology (2.6 miles)
• Riva Dermatology (3.5 miles)
• Charlotte Sports Medicine Institute PA (3.7 miles)

Theaters

• AMC Northlake 14 (3.5 miles)
• AMC Concord Mills 24 (8.2 miles)

Cafes

• Panera Bread (3.7 miles)
• Starbucks (5.6 miles)
• Starbucks (9.3 miles)
• Starbucks (10.5 miles)
• Hex Coffee (10.9 miles)

Transportation

• Concord Regional Airport (JQF) (USA) (8.8 miles)
• LYNX UNC Charlotte - Main Station (9.9 miles)
• LYNX University City Boulevard Station (9.9 miles)

Places of Worship

• Cove Church (9 miles)
• Liberty Baptist Church (9.6 miles)