Huntersville Health & Rehab Center in Huntersville, NC
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Information last verified:
13835 Boren Street, Huntersville, NC 28078
For more information about senior living options: (844) 490-3973
The staff at Huntersville Health & Rehabilitation Center are consistently helpful and caring. Josh provides thorough physical therapy and takes time with patients. The DON is a compassionate leader who champions high-quality care. The center greets visitors warmly at the front desk. The therapy team is among the best in the region, delivering outstanding care. Erin Kessler, RN, goes above and beyond to assist patients. The staff are professional, friendly, and attentive. The facility is clean, well-maintained, and inviting. Families would confidently recommend Huntersville Health & Rehab based on the care provided.
The facility was dangerously understaffed and neglectful. The staff were unresponsive and left patients unattended for hours. Residents were not changed or rotated, leading to pressure sores and unsafe conditions. The food was poor, often served cold or unappetizing, with meals resembling leftovers or canned fare. The discharge process was obstructive and time-consuming, sometimes resulting in hospital readmission. Management and leadership were described as horrible, with poor communication and lack of accountability. Some staff were abusive or disrespectful, yelling at patients and ignoring calls for help. The room and shared bathrooms smelled of urine and were filthy. Medications were not provided on time, and requests for help were not addressed promptly. Families reported neglect or harm, including patients left in soiled clothing or excrement.Huntersville Health & Rehabilitation Center is best suited for families with a loved one who needs intensive rehabilitation and can benefit from a therapy-forward approach in a polished, care-focused setting. The center earns frequent praise for its robust PT, OT, and speech therapy programs, and for a leadership team that moves quickly to marshal resources when a plan needs adjustment. Reviewers repeatedly point to a well-equipped rehab gym, competent therapists, and a front-line staff that can feel like a supportive, even family-like crew in moments of strength-building. When the primary goal is reclaiming mobility and independence through disciplined therapy, this community often delivers results that look and feel superior in the region. That strength, however, sits beside a spectrum of frontline care experiences that ranges from exemplary to deeply troubling, and the variance is meaningful for decision-making.
Explicitly, families should consider alternatives if daily care quality and safety are nonnegotiables. Several reviews describe prolonged delays in routine care, missed medications, and inconsistent responses to call bells. A number of families report room cleanliness issues, odor concerns, or discharge mishaps that leave loved ones feeling vulnerable and under-monitored. In other words, for seniors who require constant supervision, reliable assistance with daily activities, or close nursing oversight across all shifts, the risk profile here can be high enough to justify exploring other options. Those who cannot afford or tolerate inconsistencies in essential care, hydration, hygiene, timely med administration, and clear communication, may find more dependable environments elsewhere. This is not a single-story facility: it is a place where strong rehab can coexist with serious gaps in non-therapy care.
Key pros at Huntersville offset many downsides when the focus is rehab-driven recovery, but they do not erase every risk. The therapy department is repeatedly singled out as a standout, clients praise aggressive and well-coordinated PT and OT, rapid progress once a program is underway, and therapists who tailor regimens to individual goals. Leadership is frequently described as professional, engaged, and capable of guiding teams through difficult cases, with memorable testimonials about the DON and administrator modeling a culture of accountability. The facility's cleanliness, updated equipment, and reception area that feels welcoming contribute to an overall impression of quality that can reassure families during the transition. Yet even with top-tier rehab, the day-to-day experience outside the therapy gym can drift toward stressful lapses in basic care, and those lapses can undermine the gains made in therapy if not actively managed.
For families navigating a decision, concrete steps help translate a mixed track record into a practical plan. First, conduct a focused tour of the rehab wing with specific questions about therapy schedules, staffing patterns on evenings and weekends, and the turnover of nursing aides. Demand direct answers about care plans, discharge planning, and how family input is incorporated into daily routines. Second, request to meet the DON, unit managers, and the heads of PT/OT; establish a clear expectation that concerns will be tracked and escalated. Third, review the current care plan for medications, diabetes or other chronic conditions, and monitoring protocols; insist on a written med administration schedule and a mechanism for immediate escalation if meds are missed. Finally, consider a supervised trial stay or a structured family-education session to align expectations on hygiene, meals, and activity schedules, ensuring there is a reliable point of contact for ongoing communication.
The most persuasive positive threads come from those who witnessed transformative rehab outcomes, empathetic nursing leadership, and a genuinely pleasant environment. Several families highlight staff members who go beyond the call to support patients and families, the DON and administration who earn trust through responsiveness, and a therapy team deemed among the best in the region. The building itself earns compliments for its beauty, cleanliness, and sense of safety, with residents often reporting improved mobility, strength, and confidence after completing therapy regimens. On the flip side, the most damning reviews describe frightening lapses: patients left waiting for hours, neglected incontinence care or hydration, and discharges that feel rushed or poorly coordinated. These extremes illustrate a facility with real strengths in therapy and leadership, but with substantial governance and consistency gaps that can endanger vulnerable residents if not actively mitigated.
In the end, Huntersville Health & Rehabilitation Center represents a compelling option for families prioritizing rehabilitative outcomes and a high-quality clinical milieu, provided there is vigilant oversight and a clear plan to manage daily care. For those whose decision calculus weighs steady, prompt daily support as heavily as therapy outcomes, alternatives with more uniform staffing and tighter accountability should be explored. The facility can deliver outstanding rehabilitation and a supportive atmosphere when the right teams are in place and families stay engaged; it can also disappoint when frontline care drifts or communication falters. The prudent path is to pursue a candid, in-person assessment with a robust set of questions, insist on transparent care plans, and prepare to advocate actively for every facet of daily living, meds, meals, hygiene, and timely responses, so that the rehabilitation gains translate into lasting quality of life.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Huntersville Health & Rehab Center is an assisted living community located in Huntersville, NC. Our center offers a wide range of amenities and care services to ensure that our residents have everything they need to live comfortably and independently.
Our amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor space for residents to enjoy nature, private bathrooms for each resident's comfort and privacy, restaurant-style dining for delicious meals prepared by our skilled culinary team, a small library for quiet reading time, telephones in each unit for easy communication with loved ones, transportation arrangement (non-medical) for errands and appointments outside the community setting, transportation to doctors' appointments for convenient healthcare access when needed, wellness center offering various resources to support physical and mental well-being of residents and Wi-Fi/high-speed internet access throughout the community.
We also provide comprehensive care services including 24-hour call system and supervision ensuring round the clock support for our residents. Our dedicated caregivers assist with activities of daily living such as bathing, dressing and transfers. We offer specialized assistance for individuals with diabetes through tailored meal plans. Our staff manages medication administration to ensure residents receive their medications correctly and on schedule. We offer mental wellness programs to support the emotional well-being of our residents. Special dietary restrictions are accommodated so that all dietary needs are met.
In addition to these amenities and care services, we provide an array of dining options suitable for individuals with special dietary restrictions. Our vibrant community offers various activities such as concierge services to enhance the overall experience of our residents. Fitness programs promote physical health while planned day trips provide opportunities for exploration. Resident-run activities empower our residents to take an active role in their community while scheduled daily activities foster engagement and socialization.
Our location is convenient with nearby amenities including 1 cafes, 3 parks, 6 pharmacies, 8 physicians, 16 restaurants, 1 theater and 1 hospital. This ensures easy access to necessary resources and opportunities for entertainment and social outings.
At Huntersville Health & Rehab Center, we strive to provide a supportive and engaging environment where our residents can live their best lives while receiving the care they need.
Huntersville Health & Rehab Center is located at 13835 Boren Street, Huntersville, NC 28078 in Mecklenburg County, North Carolina
Huntersville Health & Rehab Center on seniors.fyi includes 9 photos including images showing interior, decor, living room, bathroom, lighting, lights, gym, artwork, and more.
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Interior
Decor
Living Room
Building
Bedroom
Seating Area
Bathroom
Exercise Equipment
