The Haven in Highland Creek in Charlotte, NC
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5920 McChesney Drive, Charlotte, NC 28269
For more information about senior living options: (844) 490-3973
At The Haven in Highland Creek, the monthly costs for room types reflect a premium offering compared to both Mecklenburg County and the broader state of North Carolina. For a semi-private room, residents can expect to pay $4,835, which is notably higher than the county average of $4,191 and the state average of $3,584. Similarly, studio accommodations are priced at $5,645, surpassing both the county's median of $3,941 and North Carolina's average of $4,020. These costs underscore The Haven's commitment to providing exceptional care and services within a welcoming environment, positioning it as a desirable choice for those seeking quality assisted living options in the region.
| Floor plans | The Haven in Highland Creek | Mecklenburg County | North Carolina |
|---|---|---|---|
| Semi-Private | $4,835 | $4,191 | $3,584 |
| Studio | $5,645 | $3,941 | $4,020 |
The facility looked lovely at first glance, with tasteful decoration and a calm atmosphere. The caregivers on the floor were kind and clearly trying their best under strained conditions. The Haven delivered consistently kind, compassionate, and top-notch care. The team was incredibly dedicated during the pandemic, keeping residents safe and healthy while proactively communicating with families. Residents felt seen, heard, and well cared for from day one. The activities director is fantastic, with programs that actively engage residents. A spirit of family and community has been created within the facility. The apartments are really nice.
There were not enough staff to provide the level of care residents deserve. The air vents were filthy with visible mold and dust buildup, and the airflow felt stale and unhealthy. The wall colors were overwhelming and visually confusing, unsuitable for calming Alzheimer's and dementia patients. Staff were not assisting or encouraging residents to wash their hands before eating. There was no registered nurse present during the visit, raising concerns about medical oversight. The corporation running The Haven appears to prioritize profits over people, with inadequate staffing and neglected maintenance. A family member staying there experienced multiple falls and injuries due to neglect. Management proved to be disinterested and deceitful at the highest level. A state investigation substantiated lack of staffing and supervision, with fines issued and new admissions suspended. Residents continue to fall and suffer grievous injuries as a result of purposeful lack of staffing. Cleanliness was described as zero, with dirty bathrooms and residents not being looked after properly. The Haven seems to be losing good staff, with management never around and not answering questions.The Haven in Highland Creek is best suited for memory-care focused seniors and families who value a warm, engaging, and genteel community environment, and who are prepared to navigate price and potential leadership volatility. When resident preferences center on structured activities, person-centered programming, and strong family involvement, this campus can deliver a sense of belonging and daily purpose that many families seek. The three-neighborhood layout, well-maintained common areas, and active programs for memory care are meaningful assets for those who want social engagement and predictable routines in a comforting setting. It is not a pure clinical hospital-with-hospital-level oversight; it's a living environment where emotional tone and day-to-day interactions matter as much as clinical routines.
Those most likely to want alternatives are families prioritizing ironclad medical oversight, spotless operational integrity, and transparent, consistently responsive leadership. If a resident requires constant RN or advanced medical management on every shift, or if cleanliness and maintenance are non-negotiables, reputational concerns about staffing and facility upkeep should trigger caution. Similarly, households with tight budgets or Medicaid expectations may encounter friction around pricing and financial assistance, given the reported premium for care and questions about funding pathways. In short, any decision-maker who cannot tolerate potential gaps in supervision, housekeeping, or administrative responsiveness should actively compare options.
On the bright side, several core strengths consistently surface in positive impressions. The Haven earns praise for its atmosphere: a beautiful, well-kept setting that feels home-like rather than clinical, with distinct neighborhoods that reduce congestion during meals and activities. Memory-care programming is described as tailored and meaningful, focusing on engagement that respects individual history and interests. Families frequently highlight compassionate frontline staff, ongoing family communication, and genuinely caring interactions - an essential buffer when medical oversight isn't as robust as hoped. These strengths create a reassuring baseline for residents who respond well to consistent social connection and thoughtfully designed activity.
Yet the most consequential drawbacks are hard to ignore. Across multiple accounts, staffing shortages emerge as the overriding risk, with reports of caregivers stretched too thin to deliver attentive supervision and timely assistance. The absence of a registered nurse on site during visits, limited visible leadership, and a trend of declining maintenance practices cast a shadow over daily safety and well-being. Reports of dirty air vents, mold, and neglected cleanliness, along with serious concerns about falls and injuries connected to insufficient staffing, amplify the sense that operational controls may be inadequate. A state investigation in early 2025 corroborated staffing and supervision shortcomings, resulting in fines and admission suspensions that signpost systemic weaknesses rather than a transient lapse.
Those cons do not erase the positives, but they do recalibrate risk. For families weighing Trade-offs, the pros - personalized memory-care programming, a welcoming physical campus, and high caregiver warmth when the floor is adequately staffed - offer meaningful value that can translate into moments of dignity and joy for the right resident. The counterpoint is that without reliable staffing, visible leadership, and consistent cleanliness, those benefits risk being undermined by safety and quality gaps. In practical terms, the decision hinges on whether a prospective resident's needs can be met within the current staffing model and whether a family is comfortable monitoring evolving oversight and maintenance standards.
Bottom-line guidance: The Haven can be a strong fit for memory-care-centered residents who thrive on purposeful activities and familial involvement, and who are prepared to pay a premium for that experience. However, consider alternatives if dependable medical oversight, consistent day-to-day cleanliness, and transparent management are non-negotiables. Before deciding, request a current, detailed staffing plan, ask for RN coverage schedules, review recent incident logs, and speak with current families about how responsive management remains under pressure. If lingering questions about leadership accountability and facility upkeep persist, it is prudent to continue the search until those critical gaps are clearly addressed.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Haven in Highland Creek is an assisted living community located in Charlotte, NC. Our community is dedicated to providing exceptional care and support to our residents in a comfortable and welcoming environment.
One of our notable amenities is the availability of wheelchair accessible showers, ensuring that all residents can enjoy their personal hygiene routines with ease and comfort. We understand the importance of maintaining independence and dignity, and our accommodations reflect this commitment.
In terms of care services, we offer specialized care for diabetic residents, providing assistance with blood sugar monitoring, medication management, and meal planning to help them maintain a healthy lifestyle. Additionally, we provide incontinence care services, ensuring that those who need it receive the appropriate assistance and support.
Our staff also provides comprehensive medication management services to ensure that residents are taking their medications as prescribed. This includes assistance with medication reminders, administration of medications, and coordinating refills with pharmacies.
Located in the Highland Creek neighborhood of Charlotte, The Haven offers easy access to various amenities nearby. Residents can enjoy outdoor activities at one of the nearby parks or easily access four pharmacies for any medication needs. Additionally, there are five physicians located conveniently close by for medical appointments or check-ups.
For dining options, residents have two restaurants nearby where they can indulge in delicious meals or socialize with friends and family. Transportation options are also available just around the corner for any travel needs or outings.
Furthermore, entertainment options abound as there is a theater located close by where residents can enjoy movies or performances.
At The Haven in Highland Creek, we strive to create a warm and supportive community for our residents while prioritizing their health and well-being. With convenient access to various amenities and comprehensive care services available on-site, our community offers an enriching living experience for all who call it home.
This area of Charlotte, North Carolina offers a convenient and accessible location for senior living, with various pharmacies, physicians, and hospitals in close proximity for healthcare needs. There are also a variety of restaurants and cafes nearby for dining options, as well as theaters for entertainment. Additionally, the parks in the area provide opportunities for outdoor recreation and relaxation. The public transportation options make it easy to get around without needing to drive everywhere. Places of worship are also available nearby for spiritual support and community involvement. Overall, this area provides a well-rounded environment for seniors looking to live comfortably and conveniently in Charlotte.
At The Haven in Highland Creek, the monthly costs for room types reflect a premium offering compared to both Mecklenburg County and the broader state of North Carolina. For a semi-private room, residents can expect to pay $4,835, which is notably higher than the county average of $4,191 and the state average of $3,584. Similarly, studio accommodations are priced at $5,645, surpassing both the county's median of $3,941 and North Carolina's average of $4,020. These costs underscore The Haven's commitment to providing exceptional care and services within a welcoming environment, positioning it as a desirable choice for those seeking quality assisted living options in the region.
The Haven in Highland Creek is located at 5920 McChesney Drive, Charlotte, NC 28269 in Mecklenburg County, North Carolina
The Haven in Highland Creek is designed to support individuals with dementia and Alzheimer's through a comprehensive range of tailored services. Assistance with dressing, bathing, and transfers ensures residents maintain personal hygiene and comfort, which are crucial for dignity and self-esteem. Medication management helps prevent confusion regarding prescriptions, ensuring residents receive the correct dosages at the appropriate times, thereby enhancing their overall health. Meal preparation and service not only address nutritional needs but also provide familiarity and routine, fostering a sense of security. Activities of daily living assistance enables residents to engage in familiar routines, boosting cognitive function and independence as much as possible. The 24-hour supervision guarantees safety and immediate support during emergencies or moments of disorientation. Additionally, the mental wellness program focuses on cognitive engagement through various activities designed specifically for those with mild cognitive impairment, while specialized memory care programming offers structured environments that cater to individual memory capabilities. Incontinence care provides sensitive support that addresses a common challenge faced by many residents without compromising their dignity. Together, these features create an environment that enhances quality of life while addressing both physical and emotional needs effectively.
The Haven in Highland Creek on seniors.fyi includes 11 photos including images showing dining, interior, decor, bedroom, living room, windows, lighting, artwork, and more.
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