The Laurels And The Haven In Highland Creek

Pros

• The staff at the facility is very attentive and knows each resident by name, creating a warm and welcoming environment.
• Residents enjoy the food, which is plentiful, tasty, and includes healthy options, with snacks available 24/7 in the activity room.
• The Bridge to Rediscovery program is highly praised for its implementation by caring and dedicated staff.
• Many residents are happy and engaged in activities, contributing to a positive atmosphere throughout the facility.
• Communication regarding medication management has improved, making it easier for families to stay informed about their loved ones' care.
• The cleanliness and updated look of the facilities make them appealing places for residents to live comfortably.
• Staff members show genuine kindness and respect towards residents, fostering strong relationships between caregivers and individuals in their care.
• Monthly resident meetings provide an opportunity for feedback and community engagement among residents.

Cons

• There is a high turnover of senior staff and administration, leading to slow communication and inconsistency in care.
• The building is in disrepair, and some residents have reported issues like sprinkler leaks.
• Care services are inconsistent, with residents sometimes waiting excessively long for assistance, causing frustration for families.
• The staff morale appears low due to poor treatment by administrators, resulting in reduced service levels.
• Staff turnover contributes to a lack of continuity in care and administrative support.
• Many residents feel that the quality of care has deteriorated since moving in, specifically regarding medication management and attention from staff.
• Some facilities seem more focused on sales than on providing adequate care and support for residents after they move in.
• Cleaning standards are reportedly lacking, with rooms not well-maintained or cleaned regularly.
• Communication issues arise from a lack of leadership and focus on paper pushing rather than resident needs.
• Families report dissatisfaction with the administration's response to complaints, feeling ignored or treated with hostility when raising concerns.

Review

Navigating the world of senior living facilities can be a complex and emotional journey, especially for families grappling with the realities of dementia care. Reviews from residents and caregivers alike highlight a spectrum of experiences at facilities like The Laurels and The Haven in Highland Creek, providing valuable insights into both the strengths and shortcomings of these communities. Many reviewers express appreciation for the staff’s dedication to enhancing residents' quality of life while acknowledging challenges that stem from management transitions and communication breakdowns.

One prominent theme is the staff's commitment to getting to know residents on a personal level, which is particularly crucial in memory care environments. Families report that caregivers often address residents by name, creating a warm atmosphere that fosters connection. Additionally, many reviews commend the hands-on approach of staff members who respond appropriately during emergencies and maintain competency in their roles. However, frustrations were voiced about some aspects of care being inconsistent, with instances where cleaning schedules or personalized assistance did not meet expectations due to apparent staffing issues.

Despite positive comments regarding resident engagement and activity offerings—like trips to doctor appointments or social gatherings—issues related to facility maintenance surfaced frequently. One caregiver mentioned difficulties with a sprinkler leak and lacked access for outdoor excursions, suggesting that physical infrastructure could benefit from additional attention. Meanwhile, concerns about cleanliness emerged repeatedly; dusty rooms and unkempt shower areas painted a picture of neglect in certain quarters. These observations raise questions about whether administrative oversight aligns with resident needs for comfort and hygiene.

While many families expressed satisfaction with dining options—the variety of food served was noted as abundant and enjoyable—a handful also reported discrepancies regarding meal preparation practices or individual dietary needs not being met adequately. It appears that while general meals catered well to many, specific requests didn't always receive appropriate attention due to communication lapses between departments within the facilities.

Another recurring issue highlighted was staff turnover in both senior administration roles and direct caregiving positions. Although residents often took solace in the attentiveness displayed by existing caregivers, there was an acknowledgment that frequent changes within management adversely impacted overall service consistency. One reviewer shared their negative experience surrounding what they termed “paper pushers” at higher levels of administration, hinting at discontent among front-line workers who faced a challenging work environment marked by inadequate support.

Conversely, hopeful stories also emerged amid dissatisfaction regarding leadership dynamics; one review illustrated joy stemming from the day-to-day interactions between residents and dedicated personnel—emphasizing that love and genuine care shown by front-line workers should remain paramount despite bureaucratic hurdles imposed by upper management. This sentiment resonated throughout various reviews: while systemic problems persist within these facilities—such as poor medication management linked back to staffing shortages—the irreplaceable human touch present from caregivers continues to form strong bonds with those they serve each day.

Overall, feedback from families provides essential insights into how assisted living communities operate—from their policies governing resident interactions to their responses in emergencies—and ultimately highlights deep-seated emotional connections forged between loved ones receiving care and those delivering it amidst adversity encountered on organizational levels. While there's evidence that improvements are underway regarding medication protocols and administrative communication channels, ongoing vigilance remains necessary from families invested in ensuring their cherished ones thrive through optimal living conditions tailored specifically for them throughout this challenging journey through aging or illness-based transitions.

Located in a suburban area of Charlotte, North Carolina, this neighborhood offers convenient access to essential amenities such as pharmacies, physicians, restaurants, theaters, transportation options, parks, cafes, hospitals, and places of worship. With several pharmacies and healthcare providers nearby, residents can easily access medical services. The neighborhood also provides a variety of dining options ranging from fast food chains to local breweries. For entertainment, there are movie theaters and parks for leisurely walks or outdoor activities. Additionally, the area boasts easy transportation access with nearby bus and train stations. Overall, this neighborhood offers a well-rounded community with ample resources for seniors looking to settle down in a comfortable and convenient location.

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (5.9 miles)
• CVS Pharmacy (6.2 miles)
• CVS Pharmacy (6.2 miles)

Physicians

• Novant Health Lakeside Family (1.9 miles)
• University Family Physicians (3.2 miles)
• Suburban Pediatrics (3.7 miles)
• Orthocarolina (4.9 miles)
• University Eye Associates (5 miles)
• Charlotte Sports Medicine Institute PA (5.4 miles)
• Greater Carolinas Womens Center PA (5.8 miles)

Restaurants

• Chick-Fil-A (2 miles)
• McDonald's (4.5 miles)
• Armored Cow Brewing (5.2 miles)
• Hickory Tavern (5.8 miles)
• Burger King (5.9 miles)
• Cook Out (6 miles)
• Primal Brewery (6 miles)

Theaters

• AMC Concord Mills 24 (2.1 miles)
• AMC Northlake 14 (5.9 miles)

Transportation

• Concord Regional Airport (JQF) (USA) (2.4 miles)
• LYNX UNC Charlotte - Main Station (5.8 miles)
• LYNX University City Boulevard Station (7.1 miles)
• Sugar Creek Station (9.7 miles)

Parks

• Dorton Park (4.8 miles)
• Richard Barry Park (5.1 miles)
• Glen Oak Green Park (7.8 miles)
• Frank Liske Park (8 miles)
• Blythe Landing Park (9.1 miles)
• J.W. Mc Gee, Jr Park (10.6 miles)
• Overlook Neighborhood (11.3 miles)

Cafes

• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Panera Bread (6.2 miles)
• Starbucks (7.3 miles)
• Smelly Cat Cof (10.2 miles)
• Hex Coffee (10.7 miles)

Hospitals

• Novant Health Huntersville Medical Center (6.1 miles)

Places of Worship

• Liberty Baptist Church (9.8 miles)
• Cove Church (11.3 miles)