Brookdale Home Health

Pros

• Brookdale Home Health and its staff have been excellent in providing in-home health and rehab services since discharge from the orthopedic hospital.
• They have been nothing less than 110% attentive in doing whatever is necessary to obtain approval for the patient's care.
• From the in-home therapists to the office staff, Brookdale Home Health truly cares about the patient's happiness and well-being.
• The reviewer recommends Brookdale Home Health for in-home health needs.

Cons

• There was no communication unless the patient or family reached out to the agency.
• Scheduling a telephone appointment for a dementia patient who couldn't answer the phone demonstrates poor care.
• The care was very disappointing.
• The agency stopped taking care of their loved one.
• The staff was limited in number and knowledge.
• There were no aides available.
• They did not supply needed ostomy supplies and failed to order additional ones.
• Their negligence was deeply disappointing.

Review

The accounts about Brookdale Home Health present a striking contrast in the experiences of families relying on their services. On one hand, several reviews convey deep frustration with communication gaps, staffing limitations, and gaps in essential care. On the other hand, at least one account praises the agency for comprehensive support and advocacy that helped a patient transition from hospital to home with attentive in-home therapy and coordination. Taken together, these voices suggest that outcomes can vary widely depending on the case, the staff involved, and how well the agency's processes align with a patient's specific needs.

In the most critical reflections, families describe a pattern of minimal proactive communication. One reviewer emphasizes "no communication at all unless it's you reaching out to them," painting a picture of a care team that does not initiate contact or provide timely updates. A particularly troubling scene describes a nurse scheduling a telephone appointment for a dementia or Alzheimer's patient who may not even understand how to answer the phone, raising questions about whether the patient's cognitive needs and daily realities are being adequately considered. The weight of this criticism is profound - if the primary caregiver has to beg for information or guidance, the sense of reliable support weakens, and the overall trust in the provider erodes.

Additional negative feedback paints an even broader deficit in the workforce and operations. Reviewers recount ongoing communication failures, a "limited staff with limited knowledge," and a lack of aides to assist with daily care. These concerns are paired with reports of missed supplies and failed orders for a patient with an ostomy, culminating in a stark verdict of negligence. The reviewer does not merely seek better communication; they call out a systemic shortfall in providing essential resources when they are needed, suggesting that the care plan was not adequately supported by timely equipment and professional support.

The cumulative impact of these issues leads the same reviewer to advise others to "go somewhere else" if quality care is the goal. The sense that the agency falls short in coordinating care, equipping the patient, and ensuring consistent contact creates a fear of recurring problems and potential safety risks for vulnerable patients. When families are faced with unpaid attention, missing supplies, and unattended medical needs, the emotional and practical burden shifts squarely onto those tasked with caregiving at home, magnifying the consequences of perceived negligence.

Against this backdrop of dissatisfaction, another review stands out as a strong endorsement. Brookdale Home Health is described as having "excellent" in-home health and rehab services since discharge from an orthopedic hospital. The reviewer highlights a level of commitment that goes beyond routine visits, describing the staff as "110%+ attentive" and dedicated to doing whatever is necessary to obtain approval for ongoing care. This account specifically credits in-home therapists and office staff for their coordinated effort and insists that the agency genuinely cares about the patient's happiness and well-being. The overall tone is one of trust and high regard, with a clear recommendation for others seeking in-home health support.

What emerges from these mixed experiences is a nuanced portrait of Brookdale Home Health. For some families, the organization delivers thorough, attentive, and empathetic care that helps patients transition from hospital to home and maintain a quality of life through coordinated therapy and proactive advocacy. For others, the same organization appears to struggle with basic communication, staffing adequacy, and timely provision of essential supplies, leading to frustration and a loss of confidence in the care system. The divergent feedback underscores how sensitive in-home health services are to factors such as staff availability, patient acuity, and the effectiveness of care coordination.

Prospective clients should approach Brookdale Home Health with a clear plan and prudent expectations. It may be beneficial to inquire about how the agency handles routine communication with families, who will serve as the primary point of contact, and how often patients can expect visits and updates. For those with complex needs - such as dementia care or ostomy management - confirming the availability of aides, the reliability of supply orders, and the process for coordinating with therapists and physicians becomes crucial. Reading firsthand accounts, asking for current family references, and requesting a detailed care plan can help identify whether Brookdale's strengths align with a patient's specific circumstances.

Ultimately, these reviews reveal that Brookdale Home Health can be a source of exceptional support when the organization's resources and communication channels align with a patient's needs. Conversely, when gaps in staffing, communication, and supply management arise, the experience can be disappointing or even distressing for families already navigating the challenges of home health care. For families evaluating options, recognizing that experiences may vary and seeking concrete assurances about care coordination, response times, and resource availability can help ensure the choice more closely matches the care goals for a loved one.

Located in the northern part of Charlotte, North Carolina, this area offers a variety of amenities and services that cater to seniors. With several restaurants, cafes, pharmacies, physicians' offices, and hospitals within close proximity, residents can easily access essential services. The neighborhood also boasts several parks for recreational activities and green spaces for leisurely walks. Public transportation options such as the LYNX light rail stations provide convenient access to other parts of the city for those without personal vehicles. Additionally, there are places of worship nearby for spiritual needs. Overall, this neighborhood provides a convenient and diverse living environment for seniors looking to settle in Charlotte.

Restaurants

• Hickory Tavern (0.3 miles)
• Chick-Fil-A (0.6 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (4 miles)
• McDonald's (4.3 miles)
• Cook Out (4.7 miles)
• South 21 Family Restaurant (5.3 miles)

Cafes

• Panera Bread (0.5 miles)
• Starbucks (2 miles)
• Starbucks (6.3 miles)
• Hex Coffee (6.8 miles)
• Smelly Cat Cof (7.2 miles)
• Villanis Bakery (9.1 miles)
• Jeni's Splendid Ice Creams (9.3 miles)

Theaters

• AMC Northlake 14 (0.6 miles)
• AMC Concord Mills 24 (7 miles)

Physicians

• Charlotte Sports Medicine Institute PA (0.6 miles)
• Novant Health Lakeside Family (4.3 miles)
• University Eye Associates (4.5 miles)
• University Family Physicians (4.7 miles)
• Mecklenburg County Health Department (5 miles)
• Justin Brown, MD - Charlotte Eye Ear Nose & Throat Associates, P.A. (6 miles)
• Carolina Asthma & Allergy (6 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (4.3 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.5 miles)
• Walgreens (6.2 miles)

Parks

• Richard Barry Park (3.2 miles)
• Overlook Neighborhood (5.7 miles)
• Blythe Landing Park (7 miles)
• Fourth Ward Park (8 miles)
• First Ward Park (8.2 miles)
• Glen Oak Green Park (8.2 miles)
• Romare Bearden Park (8.2 miles)

Hospitals

• Novant Health Huntersville Medical Center (4.2 miles)

Transportation

• LYNX University City Boulevard Station (6.3 miles)
• LYNX UNC Charlotte - Main Station (6.8 miles)
• Sugar Creek Station (7.2 miles)
• Concord Regional Airport (JQF) (USA) (8.1 miles)

Places of Worship

• First Baptist Of Charlotte: Family Life Center (8.7 miles)
• Covenant Presbyterian Church (9.2 miles)
• St John's Baptist Church (9.2 miles)