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Huntersville Oaks in Huntersville, NC

Huntersville Oaks is a nursing home community in Huntersville, NC.

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Huntersville Oaks in Huntersville, NC

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12019 Verhoeff Drive, Huntersville, NC 28078

For more information about senior living options: (866) 208-4318

2.9 from 65 reviews
5 stars
23
4 stars
5
3 stars
5
2 stars
7
1 stars
25

Overall Review of Huntersville Oaks

caveat 16 reviews mention this

Staffing and call response vary

Several residents and families report long waits for help and inconsistent coverage.

A recurring concern is that call bells and requests for assistance can go unanswered for long stretches. Multiple reviewers describe being understaffed, with limited help on certain shifts and especially difficulty finding staff on weekends. Some families also mention missed or delayed needs such as pain medication and assistance after a fall. While a subset of reviews praise individual nurses and aides, the staffing and response-time issues come through strongly.

caveat 8 reviews mention this

Communication can be slow

Families describe trouble getting timely updates by phone and email.

Several reviewers say phone calls, voicemails, and messages are not returned promptly. There are also mentions of difficulty getting care quickly and clarifying care plans when staff said they would follow up. A few reviewers contrast this with instances where calls were answered and questions were handled well, but many negative comments focus on delayed or missing communication. That inconsistency shows up across both short-term rehab concerns and longer stays.

common 8 reviews mention this

Cleanliness is frequently noted

Many reviews mention the building is clean and kept in good condition.

Cleanliness is one of the more consistent positives, with multiple reviewers describing a facility that is clean and welcoming. Some also specifically call out a lack of odors and that the environment feels orderly. Not every review is fully positive—at least one mentions the facility not being clean or having a musty smell—but overall cleanliness still appears frequently in resident and family comments. This aligns with the way the community is presented as having a maintained environment.

differentiator 4 reviews mention this

Therapies earn strong praise

Therapists are repeatedly described as skilled and supportive during rehab.

For short-term recovery, multiple reviews highlight physical, speech, and occupational therapy as a standout part of the experience. Reviewers mention therapists being helpful, answering questions, and supporting recovery after surgery or a fall. There are also complaints about medication timing at night and getting PT on extra days, but even those comments often acknowledge therapy staff. Overall, therapy quality appears to be a more reliable bright spot than day-to-day response to care requests.

common 6 reviews mention this

Dining quality is mixed

Dining gets both praise and complaints across different stays.

Some reviewers describe the food as good or enjoyable, including meals that look appetizing and prompt delivery. Others report concerns like cold food, meal trays not matching requests, or that the food is terrible. A few comments frame dining as part of an overall positive experience, while negative reviews connect food issues with broader service problems. Overall, dining quality seems inconsistent depending on the reviewer and circumstances.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 168 resident community capacity 168 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Charlotte Douglas International (14 miles away) Charlotte Douglas International (14 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Parks

  • Richard Barry Park (0.2 miles)
  • Blythe Landing Park (4.5 miles)
  • Glen Oak Green Park (4.9 miles)
  • Overlook Neighborhood (6.9 miles)
  • Dorton Park (9.6 miles)

Hospitals

  • Novant Health Huntersville Medical Center (1.3 miles)

Pharmacies

  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (4.1 miles)
  • CVS Pharmacy (4.5 miles)
  • CVS Pharmacy (5.5 miles)

Restaurants

  • McDonald's (1.5 miles)
  • Cook Out (1.6 miles)
  • McDonald's (1.8 miles)
  • Primal Brewery (3 miles)
  • Chick-Fil-A (3.2 miles)
  • Showmars (3.3 miles)
  • Spare Time at Lake Norman (3.3 miles)

Physicians

  • Charlotte Sports Medicine Institute PA (2.8 miles)
  • Justin Brown, MD - Charlotte Eye Ear Nose & Throat Associates, P.A. (2.8 miles)
  • Novant Health Lakeside Family (3.1 miles)
  • Lakeside Family Physicians (3.4 miles)
  • Endoscopy Services Center (3.4 miles)
  • Northlake Dermatology (3.4 miles)
  • Northcross Medical Spa & Laser Center (3.5 miles)

Theaters

  • AMC Northlake 14 (2.8 miles)
  • AMC Concord Mills 24 (6.8 miles)

Cafes

  • Panera Bread (3.1 miles)
  • Starbucks (4.5 miles)
  • Starbucks (7.9 miles)
  • Hex Coffee (10.1 miles)
  • Smelly Cat Cof (10.4 miles)

Transportation

  • Concord Regional Airport (JQF) (USA) (7.4 miles)
  • LYNX UNC Charlotte - Main Station (8.5 miles)
  • LYNX University City Boulevard Station (8.7 miles)
  • Sugar Creek Station (10.2 miles)

Places of Worship

  • Cove Church (9.5 miles)
  • Liberty Baptist Church (9.6 miles)

Frequently Asked Questions

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