Huntersville Oaks

Pros

• Many families appreciate the excellent care provided by the physical, speech, and occupational therapists at Huntersville Oaks.
• Some residents enjoy a variety of activities and amenities, such as on-site dining, entertainment, hair salon services, and outings.
• A few family members express gratitude for the caring and professional attitudes of certain staff members who have made a positive impact on their loved ones' experiences.
• The facility is noted for its aesthetically pleasing environment and cleanliness, contributing to a comfortable atmosphere for residents.
• Families report that some staff members are friendly and responsive to concerns when approached directly.

Cons

• The care at Huntersville Oaks is often delayed, with residents waiting an hour and a half or more for assistance after pressing the call button.
• Many staff members display apathy and rudeness, leading to neglectful care for residents.
• Instances of poor hygiene are reported, including residents being left in soiled diapers and beds.
• Communication with administration and medical staff is lacking, resulting in unanswered calls and emails about urgent concerns.
• The facility is severely understaffed, particularly on weekends, which impacts the consistency and quality of care provided to residents.
• Some caregivers appear untrained and unprofessional, making families feel they must supervise their loved ones' care themselves.
• Despite its aesthetic appeal, the focus on appearance does not compensate for inadequate staffing and service quality.
• Complaints about cold food being served and meals being forgotten were common among several reviews.
• Families expressed feeling traumatized by their loved ones' experiences at the facility due to neglectful treatment.

Review

The series of reviews regarding Huntersville Oaks paints a complex picture of the facility, revealing both positive aspects and significant concerns that paint a multifaceted impression of care. Many families appreciate the physical environment of Huntersville Oaks, describing it as aesthetically pleasing and free from unpleasant odors typically associated with nursing homes. The institution has received commendation for its engaging activities and amenities, including an on-site restaurant, hair salon, and organized outings that contribute to a vibrant atmosphere for residents. For some families, these features make the facility feel more like a community rather than just a place for rehabilitation or long-term care.

Despite these favorable points about the surroundings and activity offerings, numerous reviews highlight serious issues related to staffing and quality of care. A recurrent theme is the evident understaffing problem at Huntersville Oaks. Families report long waiting times for assistance when their loved ones call for help—some noting delays of over an hour before staff respond to call buttons. Such lapses in timely care have caused distress among residents who require immediate attention—especially vulnerable individuals who may be unable to advocate effectively for themselves due to age or health conditions.

Furthermore, multiple reviewers have expressed disappointment regarding the demeanor of some staff members. Instances are cited where residents were reportedly treated dismissively or rudely by Certified Nursing Assistants (CNAs), further compounding the frustrations experienced by families concerned about their loved ones' well-being. The lack of compassion shown by certain staff members stands in stark contrast to accounts detailing attentive care provided by other employees—creating an inconsistency in the quality of service that many find troubling.

Another concerning aspect raised in various accounts is communication—or lack thereof—from administration and nursing staff. Families often found it challenging to reach out via phone calls or emails without receiving timely responses, leading to feelings of neglect and frustration during crucial moments when questions arose about their loved ones’ conditions or care plans. Poor communication seemed prevalent not only between families and staff but also among different caregiving personnel within the facility itself.

While several reviewers praised specific aspects such as rehabilitation services—naming occupational, physical, and speech therapists as commendable—the overarching sentiment suggests that many residents are left unsupported due to inadequate staffing levels causing inconsistent care coverage throughout shifts. There were reports highlighting lapses—inadequate hygiene practices leading to instances where patients were left in soiled garments—and even threats posed as a result of insufficient oversight that affected patient safety.

Nonetheless, there are also glowing testimonials about particular aspects of care at Huntersville Oaks; some family members reported positive experiences during end-of-life situations where hospice teams delivered compassionate support during difficult final moments. Positive anecdotes like these indicate potential pockets of excellence amid broader systemic challenges faced at Huntersville Oaks.

In conclusion, while there are redeeming features at Huntersville Oaks—including overall charming aesthetics and enthusiastic therapy services—the alarming trends surrounding understaffing issues, inconsistent caregiver attitudes, poor communication practices, along with disheartening treatment experiences describe urgent areas needing improvement within this facility’s operational structure. For prospective residents or their families assessing options for long-term care facilities or short-term rehabilitative stays, weighing these factors thoughtfully could prove vital in making informed decisions concerning future placements.

Parks

• Richard Barry Park (0.2 miles)
• Blythe Landing Park (4.5 miles)
• Glen Oak Green Park (4.9 miles)
• Overlook Neighborhood (6.9 miles)
• Dorton Park (9.6 miles)

Hospitals

• Novant Health Huntersville Medical Center (1.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (5.5 miles)

Restaurants

• McDonald's (1.5 miles)
• Cook Out (1.6 miles)
• McDonald's (1.8 miles)
• Primal Brewery (3 miles)
• Chick-Fil-A (3.2 miles)
• Showmars (3.3 miles)
• Spare Time at Lake Norman (3.3 miles)

Physicians

• Charlotte Sports Medicine Institute PA (2.8 miles)
• Justin Brown, MD - Charlotte Eye Ear Nose & Throat Associates, P.A. (2.8 miles)
• Novant Health Lakeside Family (3.1 miles)
• Lakeside Family Physicians (3.4 miles)
• Endoscopy Services Center (3.4 miles)
• Northlake Dermatology (3.4 miles)
• Northcross Medical Spa & Laser Center (3.5 miles)

Theaters

• AMC Northlake 14 (2.8 miles)
• AMC Concord Mills 24 (6.8 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (4.5 miles)
• Starbucks (7.9 miles)
• Hex Coffee (10.1 miles)
• Smelly Cat Cof (10.4 miles)

Transportation

• Concord Regional Airport (JQF) (USA) (7.4 miles)
• LYNX UNC Charlotte - Main Station (8.5 miles)
• LYNX University City Boulevard Station (8.7 miles)
• Sugar Creek Station (10.2 miles)

Places of Worship

• Cove Church (9.5 miles)
• Liberty Baptist Church (9.6 miles)