Huntersville Oaks

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Huntersville Oaks

12019 Verhoeff Drive, Huntersville, NC 28078

For more information about senior living options: (844) 490-3973

2.8 from 19 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro Many families appreciate the excellent care provided by the physical, speech, and occupational therapists at Huntersville Oaks.
  • pro Some residents enjoy a variety of activities and amenities, such as on-site dining, entertainment, hair salon services, and outings.
  • pro A few family members express gratitude for the caring and professional attitudes of certain staff members who have made a positive impact on their loved ones' experiences.
  • pro The facility is noted for its aesthetically pleasing environment and cleanliness, contributing to a comfortable atmosphere for residents.
  • pro Families report that some staff members are friendly and responsive to concerns when approached directly.

Cons

  • pro The care at Huntersville Oaks is often delayed, with residents waiting an hour and a half or more for assistance after pressing the call button.
  • pro Many staff members display apathy and rudeness, leading to neglectful care for residents.
  • pro Instances of poor hygiene are reported, including residents being left in soiled diapers and beds.
  • pro Communication with administration and medical staff is lacking, resulting in unanswered calls and emails about urgent concerns.
  • pro The facility is severely understaffed, particularly on weekends, which impacts the consistency and quality of care provided to residents.
  • pro Some caregivers appear untrained and unprofessional, making families feel they must supervise their loved ones' care themselves.
  • pro Despite its aesthetic appeal, the focus on appearance does not compensate for inadequate staffing and service quality.
  • pro Complaints about cold food being served and meals being forgotten were common among several reviews.
  • pro Families expressed feeling traumatized by their loved ones' experiences at the facility due to neglectful treatment.

Review

The series of reviews regarding Huntersville Oaks paints a complex picture of the facility, revealing both positive aspects and significant concerns that paint a multifaceted impression of care. Many families appreciate the physical environment of Huntersville Oaks, describing it as aesthetically pleasing and free from unpleasant odors typically associated with nursing homes. The institution has received commendation for its engaging activities and amenities, including an on-site restaurant, hair salon, and organized outings that contribute to a vibrant atmosphere for residents. For some families, these features make the facility feel more like a community rather than just a place for rehabilitation or long-term care.

Despite these favorable points about the surroundings and activity offerings, numerous reviews highlight serious issues related to staffing and quality of care. A recurrent theme is the evident understaffing problem at Huntersville Oaks. Families report long waiting times for assistance when their loved ones call for help—some noting delays of over an hour before staff respond to call buttons. Such lapses in timely care have caused distress among residents who require immediate attention—especially vulnerable individuals who may be unable to advocate effectively for themselves due to age or health conditions.

Furthermore, multiple reviewers have expressed disappointment regarding the demeanor of some staff members. Instances are cited where residents were reportedly treated dismissively or rudely by Certified Nursing Assistants (CNAs), further compounding the frustrations experienced by families concerned about their loved ones' well-being. The lack of compassion shown by certain staff members stands in stark contrast to accounts detailing attentive care provided by other employees—creating an inconsistency in the quality of service that many find troubling.

Another concerning aspect raised in various accounts is communication—or lack thereof—from administration and nursing staff. Families often found it challenging to reach out via phone calls or emails without receiving timely responses, leading to feelings of neglect and frustration during crucial moments when questions arose about their loved ones’ conditions or care plans. Poor communication seemed prevalent not only between families and staff but also among different caregiving personnel within the facility itself.

While several reviewers praised specific aspects such as rehabilitation services—naming occupational, physical, and speech therapists as commendable—the overarching sentiment suggests that many residents are left unsupported due to inadequate staffing levels causing inconsistent care coverage throughout shifts. There were reports highlighting lapses—inadequate hygiene practices leading to instances where patients were left in soiled garments—and even threats posed as a result of insufficient oversight that affected patient safety.

Nonetheless, there are also glowing testimonials about particular aspects of care at Huntersville Oaks; some family members reported positive experiences during end-of-life situations where hospice teams delivered compassionate support during difficult final moments. Positive anecdotes like these indicate potential pockets of excellence amid broader systemic challenges faced at Huntersville Oaks.

In conclusion, while there are redeeming features at Huntersville Oaks—including overall charming aesthetics and enthusiastic therapy services—the alarming trends surrounding understaffing issues, inconsistent caregiver attitudes, poor communication practices, along with disheartening treatment experiences describe urgent areas needing improvement within this facility’s operational structure. For prospective residents or their families assessing options for long-term care facilities or short-term rehabilitative stays, weighing these factors thoughtfully could prove vital in making informed decisions concerning future placements.

Features

Housing

  • 168 resident community capacity 168 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Charlotte Douglas International (14 miles away) Charlotte Douglas International (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Huntersville Oaks is an assisted living community located in the beautiful town of Huntersville, NC. Our community offers a wide range of amenities and care services to meet the needs of our residents.

Amenities at Huntersville Oaks include a beauty salon for all your grooming needs, cable or satellite TV for entertainment, community operated transportation for easy access to local attractions and events, a computer center for staying connected, a dining room for enjoying delicious meals, a fitness room to stay active and healthy, fully furnished apartments for comfortable living, a gaming room for leisure activities, a garden with outdoor space to enjoy nature, housekeeping services to keep your apartment tidy, kitchenette in each apartment for convenient meal preparation, move-in coordination to make the transition smooth, private bathrooms for your privacy and convenience, restaurant-style dining experience, a small library for reading enthusiasts, telephone service in each apartment for uninterrupted communication, transportation arrangement (non-medical) to ensure you can travel easily within the community or further if needed, transportation to doctors appointments so you never miss an important appointment, a wellness center with resources and programs to promote holistic well-being of our residents and Wi-Fi/high-speed internet connectivity throughout the community.

Care Services at Huntersville Oaks include 24-hour call system to ensure help is always available when needed, 24-hour supervision by trained staff members, assistance with Activities of Daily Living (ADLs) such as bathing and dressing to support our residents' independence and dignity. We offer specialized care like diabetes diet management and assistance with transfers. Our dedicated staff also provides medication management services to ensure proper administration. Mental wellness programs are available to promote emotional well-being of our residents. Special dietary restrictions are accommodated in our dining services. Transportation arrangements are made for various purposes.

Dining at Huntersville Oaks caters to special dietary restrictions ensuring that each resident receives meals that meet their specific needs.

Activities offered at Huntersville Oaks include concierge services to assist with any needs, fitness programs to help residents stay active and healthy, planned day trips to explore the local area, resident-run activities for socialization and engagement, and scheduled daily activities to ensure there is always something fun and interesting happening within the community.

The community is conveniently located in close proximity to two cafes, three parks, six pharmacies, eight physicians' offices, sixteen restaurants, a theater and a hospital. This ensures easy access to various amenities and medical care for our residents.

At Huntersville Oaks, we strive to provide a warm and welcoming environment where our residents can live comfortably while receiving the care they need. Come join our community and experience a fulfilling lifestyle tailored to your individual needs.

Nearby Places of Interest

Parks

  • Richard Barry Park (0.2 miles)
  • Blythe Landing Park (4.5 miles)
  • Glen Oak Green Park (4.9 miles)
  • Overlook Neighborhood (6.9 miles)
  • Dorton Park (9.6 miles)

Hospitals

  • Novant Health Huntersville Medical Center (1.3 miles)

Pharmacies

  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.5 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (4.1 miles)
  • CVS Pharmacy (4.5 miles)
  • CVS Pharmacy (5.5 miles)

Restaurants

  • McDonald's (1.5 miles)
  • Cook Out (1.6 miles)
  • McDonald's (1.8 miles)
  • Primal Brewery (3 miles)
  • Chick-Fil-A (3.2 miles)
  • Showmars (3.3 miles)
  • Spare Time at Lake Norman (3.3 miles)

Physicians

  • Charlotte Sports Medicine Institute PA (2.8 miles)
  • Justin Brown, MD - Charlotte Eye Ear Nose & Throat Associates, P.A. (2.8 miles)
  • Novant Health Lakeside Family (3.1 miles)
  • Lakeside Family Physicians (3.4 miles)
  • Endoscopy Services Center (3.4 miles)
  • Northlake Dermatology (3.4 miles)
  • Northcross Medical Spa & Laser Center (3.5 miles)

Theaters

  • AMC Northlake 14 (2.8 miles)
  • AMC Concord Mills 24 (6.8 miles)

Cafes

  • Panera Bread (3.1 miles)
  • Starbucks (4.5 miles)
  • Starbucks (7.9 miles)
  • Hex Coffee (10.1 miles)
  • Smelly Cat Cof (10.4 miles)

Transportation

  • Concord Regional Airport (JQF) (USA) (7.4 miles)
  • LYNX UNC Charlotte - Main Station (8.5 miles)
  • LYNX University City Boulevard Station (8.7 miles)
  • Sugar Creek Station (10.2 miles)

Places of Worship

  • Cove Church (9.5 miles)
  • Liberty Baptist Church (9.6 miles)

Frequently Asked Questions

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