Canterbury Woods

Pros

• Canterbury Woods offers a luxurious and exquisite environment with many amenities that enhance the living experience for residents.
• The food at Canterbury Woods is consistently praised as excellent, likened to dining in a top-tier restaurant.
• The staff members are described as friendly, respectful, and knowledgeable, providing attentive care to residents.
• Residents enjoy a variety of activities and the opportunity to socialize within the community, making it feel more like a country club than an assisted living facility.
• The accommodations at Canterbury Woods are spacious and well-designed, contributing to a comfortable living atmosphere for those who can afford it.
• The community fosters a sense of belonging and offers essential services for residents' comfort and well-being.
• Many families appreciate the professionalism of the staff and the overall positive experiences their loved ones have at Canterbury Woods.

Cons

• The facility lacked proper pain management and allowed patients to wait for medication, leading to severe discomfort.
• Skilled nursing was understaffed, resulting in delayed response to call buttons and inadequate care for patients.
• Communication regarding transitioning between levels of care was poor and unhelpful, leaving families confused and frustrated.
• Instances of theft were reported, with expensive personal items going missing without resolution.
• The assisted living floor was not equipped to handle residents with dementia, leading to inappropriate treatment and care.
• There were complaints about the cleanliness of rooms previously occupied by other residents, indicating poor sanitation practices.
• Residents felt lonely due to the large size of the apartments and layout, which limited social interaction.
• The quality of food reportedly declined over time, disappointing long-term residents.

Review

Canterbury Woods Retirement Community has elicited a diverse array of experiences from residents and their families, showcasing both the appeal of its amenities and the troubling issues surrounding care quality. On one hand, many reviewers praise the exquisite facilities, luxurious accommodations, and exceptional dining options available at Canterbury Woods. Potential residents are often struck by the community’s upscale atmosphere, akin to a luxury hotel or country club rather than a traditional assisted living facility. With offerings such as heated saltwater pools, well-appointed apartments with spacious layouts, in-house medical staff, and various recreational activities—including concerts and access to a library—Canterbury Woods presents itself as an appealing option for seniors looking for an enhanced lifestyle.

However, beneath this polished exterior lies significant concern regarding the quality of care provided as residents transition to higher levels of assistance. Numerous reviews highlight alarming deficiencies in pain management and basic healthcare services within the skilled nursing section. One reviewer recounted how their loved one was left waiting for two days in severe post-surgery pain due to mishandled medication protocols. Such experiences paint a troubling picture of understaffing and inadequate response times when it comes to addressing patients’ needs. Families have expressed frustration over long wait times for call button responses, lack of hygiene maintenance, and insufficient support for patients who cannot advocate for themselves.

While some families had positive experiences during the independent living phase—with engaging activities and friendly staff—issues arose when transitioning to assisted living or nursing care where communication broke down significantly. Several individuals noted that there were no clear procedures or sufficient guidance offered during these transitions. When trying to address concerns with administration, families reported unresponsive communication channels that only compounded their difficulties in navigating care options for loved ones who could no longer live independently.

The food service at Canterbury Woods receives mixed reviews; while many appreciated the high-quality meals reminiscent of five-star dining establishments earlier on, recent criticisms indicate that standards may have declined over time. Some family members noted that dietary needs were not consistently met as residents aged or required additional support—an issue they hoped would be adequately addressed given the facility's reputation.

In discussing individual cases within Canterbury Woods’s different levels of care, some stories turned particularly somber. A family described heart-wrenching moments when valuable jewelry belonging to their mother mysteriously vanished during her stay in assisted living—a regrettable incident underlined by negligence regarding theft prevention within resident accommodations. Additionally, moving residents with dementia into spaces that had not been properly cleaned posed significant health risks; reports illustrated stark failures in maintaining hygienic living conditions that should be standard in any caregiving setting.

Despite these prevalent challenges facing some residents and their families at Canterbury Woods Retirement Community, others maintain a more positive view based on personal interactions with staff members who were described as respectful and knowledgeable about resident needs. Many testimonials emphasize how essential it is for prospective residents to evaluate whether the community can meet specific health requirements before making decisions about residency. Ultimately, while Canterbury Woods retains its charm through appealing amenities and seemingly devoted personnel at first glance, deeper systemic issues merit consideration by those seeking long-term care solutions for themselves or cherished family members.

Hospitals

• Millard Fillmore Suburban NICU (0.5 miles)
• Millard Fillmore Suburban Hospital (0.5 miles)

Restaurants

• Libation Station (1.1 miles)
• Tavern at Windsor Park (1.2 miles)
• The Oak Stave Drinkery & Eatery (1.6 miles)
• Pizza Plant Italian Pub (1.8 miles)
• Dandelions Restaurant (2 miles)
• Pautlers Drive In Of Clarence (2 miles)
• Pie O Mine Greens (2.3 miles)

Pharmacies

• Wegmans (1.2 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.4 miles)
• Wegmans (1.7 miles)
• Rite Aid (1.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (1.5 miles)
• Tim Hortons (1.6 miles)
• Starbucks (2.7 miles)
• Tim Hortons (2.7 miles)
• Starbucks (3.2 miles)

Physicians

• Brain and Spine Center (1.6 miles)
• Town & Village Pediatrics (2.2 miles)
• Windsong Radiology Group (2.3 miles)
• Dr David J. Altman, MD (2.5 miles)
• Western New York Dermatology (2.8 miles)
• Dr. Nagy & Dr. Pizzuto (3 miles)
• Northtowns Cardiology (3 miles)

Parks

• Glen Park (2.6 miles)
• Island Park (2.7 miles)
• Meadowlakes (2.8 miles)
• South Long Park (3.1 miles)
• Ellicott Creek Park (5.5 miles)

Theaters

• Regal Transit Center & IMAX (3.3 miles)
• AMC Maple Ridge 8 (4.2 miles)
• Regal Walden Galleria 4Dx & RPX (6.1 miles)

Places of Worship

• The Chapel (3.5 miles)
• Newman Center at UB (3.7 miles)

Transportation

• Buffalo Niagara International Airport (BUF) (4.4 miles)
• TSA Pre-️Lane (4.4 miles)
• Southwest Airlines Co. (4.4 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (6.3 miles)