Heathwood Assisted Living & Memory Care

Pros

• The friendliness of the staff members and the meals at Heathwood Assisted Living and Memory Care receive a 5+ rating.
• The community feels like home and residents are easily accepted there.
• The level and quality of care received at Heathwood has been praised by family members.
• The facility takes good care of residents with kindness and consideration.
• The activities department is described as awesome and residents are able to keep busy and make friends.
• The facility provides a comprehensive package without extra charges for additional services like emergency assistance or housekeeping.
• Visitors have had positive experiences with the marketing director who provided informative tours.
• Families feel comfortable with the clean and welcoming environment at Heathwood.
• Staff members treat each resident with respect, dignity, safety, and comfort.
• The meals at Heathwood are described as superb, providing a leisurely dining experience where friendships can be formed.
• The activities program offers a variety of engaging options that cater to individual interests.

Cons

• "They kicked her out and called an ambulance, even though there was nothing wrong with her."
• "Heathwood is not specialized or equipped to care for individuals with Alzheimer's or dementia."
• "There were no activities at all and a lot of downtime."
• "The facility gave us false promises and it felt like a bait and switch moment."
• "Blaming the pandemic for lack of training and resources is not acceptable."
• "They didn't have transportation for doctors' appointments."
• "There were issues with the application and move-in process."
• "The staff did not personalize care to meet the individual resident's needs."

Review

Heathwood Assisted Living and Memory Care is receiving high praise from families who have chosen this facility for their loved ones. Multiple reviews highlight the friendliness of the staff members and the excellent dining service, giving it a 5+ rating. Parents of residents appreciate the welcoming and warm atmosphere that makes residents feel accepted and comfortable. While the cost may be on the higher side, families who can afford it highly recommend Heathwood for its level and quality of care.

One reviewer mentions being out of state but hearing positive feedback from other family members about their loved one's happiness at Heathwood. The family expresses satisfaction with the level of care provided by the caregivers, emphasizing their loved one's safety. However, not all experiences have been positive, as another review recounts a distressing incident where a resident with memory care needs was allegedly kicked out within a week without proper reason or assessment.

A particularly scathing review warns against choosing Heathwood for individuals dealing with Alzheimer's, dementia, or other memory care issues. The reviewer claims that despite marketing themselves as a memory care facility, they lack specialized resources and do not welcome residents who are active or don't easily follow commands. This negative experience suggests that communication between families and staff regarding individual needs should be clear to prevent mismatches in care.

Despite these negative reviews, there are many positive testimonials about Heathwood's exceptional care and services. One satisfied family member praises their loved one's thriving experience at Heathwood and commends the caregivers for taking good care of them. They mention how everything from activities to daily necessities like laundry is included in the monthly cost. The absence of extra charges for essential services adds to their satisfaction.

Another family reflects on their decision to choose Heathwood after visiting multiple assisted living centers for their mother. They were immediately impressed by the warm welcome they received at Heathwood and appreciated its clean environment and additional amenities such as showers resembling spas and a movie theater. The successful application and move-in process, along with the excellent services like daily activities and excursions, have given them peace of mind.

A final review lauds Heathwood for being a five-star facility that offers personalized care and an exceptional activities program. The staff is praised for treating each resident with respect and dignity, while the dining service receives special mention for providing delicious meals in a restaurant-style setting. With a full calendar of events, engaging activities cater to diverse interests, ensuring residents have ample opportunities for socialization and enjoyment. Families are encouraged to participate in activities during visits, strengthening the bond between residents and their loved ones.

Overall, the reviews portray Heathwood Assisted Living and Memory Care as a facility that provides attentive care in a homely environment. While there are some negative experiences reported, the majority of families express gratitude for the level of care their loved ones receive at Heathwood.

This part of Williamsville, New York, offers a convenient and bustling location with a variety of amenities within close proximity. You will find several cafes such as Starbucks and Panera Bread nearby for your morning coffee or casual meetups with friends. There are also pharmacies like Wegmans and Rite Aid for all your health needs. In terms of medical services, you have access to reputable physicians, hospitals like Millard Fillmore Suburban Hospital, and specialized clinics like Brain and Spine Center for any healthcare concerns. Additionally, there are parks like Glen Park and Island Park for leisurely walks or picnics in nature. Dining options range from local favorites such as Creekview Restaurant to popular chains like Duff's Famous Wings. For entertainment, there are movie theaters like Regal Transit Center & IMAX and transportation options including Buffalo Niagara International Airport and Amtrak station nearby. Lastly, places of worship like Saint John Gualbert Catholic Church provide spiritual enrichment for those seeking a community connection. Overall, this vibrant area in Williamsville offers a well-rounded living experience with accessibility to essential services and recreational opportunities for seniors looking to settle down in the neighborhood.

Cafes

• Starbucks (0.2 miles)
• Starbucks (2 miles)
• Panera Bread (2.1 miles)
• Tim Hortons (2.9 miles)
• Tim Hortons (2.9 miles)
• Starbucks (3 miles)
• Starbucks (3.4 miles)

Pharmacies

• Wegmans (0.3 miles)
• Rite Aid (0.3 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.7 miles)
• Top's Markets (1.7 miles)
• Wegmans (2 miles)
• Walgreens (2.1 miles)

Physicians

• Brain and Spine Center (0.4 miles)
• Town & Village Pediatrics (1 miles)
• Windsong Radiology Group (1.4 miles)
• Western New York Dermatology (1.8 miles)
• Northtowns Cardiology (2.5 miles)
• University Orthopaedics (2.5 miles)
• Dent Neurologic Institute (2.6 miles)

Hospitals

• Millard Fillmore Suburban Hospital (1 miles)
• Millard Fillmore Suburban NICU (1 miles)

Parks

• Glen Park (1.2 miles)
• Island Park (1.3 miles)
• South Long Park (1.7 miles)
• Meadowlakes (4 miles)
• Ellicott Creek Park (5.5 miles)

Restaurants

• Creekview Restaurant (1.3 miles)
• The Irishman Pub & Eatery (1.3 miles)
• Glen Park Tavern (1.4 miles)
• Libation Station (1.5 miles)
• Dandelions Restaurant (1.5 miles)
• Pizza Plant Italian Pub (1.9 miles)
• Duff's Famous Wings (2.2 miles)

Theaters

• Regal Transit Center & IMAX (2.7 miles)
• AMC Maple Ridge 8 (3.6 miles)
• Regal Walden Galleria 4Dx & RPX (4.7 miles)

Transportation

• Buffalo Niagara International Airport (BUF) (3.1 miles)
• TSA Pre-️Lane (3.2 miles)
• Southwest Airlines Co. (3.2 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (5.1 miles)

Places of Worship

• Newman Center at UB (3.7 miles)
• The Chapel (4.5 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (5.7 miles)