Elderwood At Williamsville
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200 Bassett Road, Williamsville, NY 14221
For more information about senior living options: (844) 490-3973
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The therapists were fantastic. The staff consistently provided outstanding medical care with a caring approach. The PT staff was excellent. The activities provided were very good. The GM sometimes helped serve the residents and knew each of their names. This is a wonderful facility that is highly recommended. The nurses, aides, physical therapists, social workers and meal servers were beyond helpful and kind. The outside grounds look very nice.
They reported the food tasted awful, was always cold, and portions were small. They were given someone else's meal three times. They described the facility as severely understaffed. They noted the call button often took an hour or more to be answered. They said the bathroom was dirty, with a toilet paper holder hanging off the wall and a disconnected bathroom call button cord. They claimed staff refused medical care to an elderly patient during COVID. Family members were refused entry and medical care denied, according to the reviews. They said staff treated the weak and elderly with disgust and lack of dignity. They stated Elderwood only cares about money. They described a respite stay where the patient developed a bed sore, was dehydrated, and neglected.Elderwood at Williamsville is best suited for families seeking a rehab-forward option where skilled therapy teams can drive meaningful recovery, and where the environment supports activity, social engagement, and personal interaction when staffing allows. The community tends to work best for residents who need short- to medium-term rehabilitation after hospitalization, or those with mobility issues who can benefit from strong physical therapy, occupational therapy, and regular therapeutic oversight. It can also serve families who value a park-like setting, dependable programmatic activities, and meals that are praised on occasion. Those whose top priority is consistently impeccable staffing, immediate response to every call, and uniformly pristine conditions should consider other options.
Alternatives become worth exploring for anyone who must have near-instant assistance, unflagging dignity, and rock-solid consistency in care. Several families report ongoing staffing strains, delayed call-bell responses, and gaps in basic daily care. If a resident requires constant supervision, rapid bathroom assistance, or highly reliable communication with administration, this facility's variability can be a deal-breaker. Modern aesthetics and uniformly spotless, distraction-free environments are not consistently present here, and the decision may hinge on whether the rehab strengths can compensate for potential lapses in everyday oversight.
The strongest offset to the drawbacks lies in the rehab and therapy ecosystem. When the therapy team and nursing staff are fully engaged, residents often make tangible progress, and families note attentive, sometimes standout, clinical care. Several reviews highlight exceptional physical therapy and a caring, capable nursing cadre on the right shifts, and there are repeated anecdotes about meaningful updates, responsive therapists, and dedicated aides. The activity slate, social opportunities, and even the warmth of certain frontline staff can create a supportive milieu that keeps residents engaged. In short, the core medical rehabilitation engine can deliver results, but it runs best when staffing aligns with patient needs.
Where the balance tilts unfavorably is the consistency and warmth of day-to-day operations. A broad chorus of reviews cites chronic understaffing, long wait times for assistance, and inconsistent information from different staffers. Reports of residents not receiving timely hygiene care, meals, or bathroom help, and of management communication gaps, recur across accounts. Concerns about facility upkeep - dated aesthetics, carpeting wear, and areas with ventilation or odor issues - also temper the experience. When families witness these patterns, the concern isn't merely comfort - it's the reliability of basic dignity and safety for loved ones.
Families weighing options should be candid about whether they can tolerate episodic lapses in service in exchange for strong rehab outcomes. If the priority is steady, respectful daily care and rapid responsiveness, consider facilities with clearer staffing models and more uniform administrative oversight. If the decision centers on robust PT/OT programs, a lively activity calendar, and a setting that feels welcoming and family-friendly when staff are present, Elderwood at Williamsville can be compelling - provided expectations are aligned with the realities of staffing variability.
Practical next steps: evaluate the current state of operations through a candid campus visit, and specifically request to meet the rehabilitative team, the nurse manager, and a front-desk supervisor. Ask for recent staffing ratios by shift, concrete examples of call-bell response times, and a tour of typical dining and hygiene routines. Review recent state and accreditation findings, and consider arranging a short-term or respite stay to observe care dynamics firsthand. Above all, map out a clear care plan with the family, outlining response expectations, meal preferences, and fall or toileting protocols so that the realities of day-to-day operation are understood before committing.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood at Williamsville in Williamsville, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily access nearby amenities and appointments.
For those who enjoy technology, there is a computer center with internet access. Meals are served in a dining room with restaurant-style dining, providing delicious and nutritious options prepared by the skilled kitchen staff. Fully furnished apartments offer private bathrooms and kitchenettes for convenience.
Residents have various ways to stay active and engaged within the community. There is a fitness room equipped with exercise equipment, as well as a gaming room for recreational activities. Outdoor spaces and gardens provide opportunities for relaxation and connection with nature. A small library is available for those who love reading, and scheduled daily activities cater to different interests.
Care services at Elderwood at Williamsville are comprehensive and personalized to meet each resident's needs. Staff are available 24/7 through the call system for any assistance required. Activities of daily living assistance, such as bathing and dressing, are provided when needed. Medication management ensures that residents receive their medications accurately and on time.
The community also focuses on mental wellness through its mental wellness program. Special dietary restrictions can be accommodated to support individual health needs. Transportation arrangements can be made for non-medical purposes, allowing residents easy access to nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals, and physicians' offices.
Overall, Elderwood at Williamsville provides a warm and welcoming environment with an array of amenities and care services designed to enhance the quality of life for its residents.
Elderwood At Williamsville is located at 200 Bassett Road, Williamsville, NY 14221 in Erie County, New York
Elderwood At Williamsville on seniors.fyi includes 11 photos including images showing building, trees, landscaping, architecture, interior, dining, outdoor, windows, and more.
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Interior
Outdoors
Decor
Building
Architecture
Trees
Dining
Landscaping
Outdoor
Bathroom
Exercise Equipment
