Elderwood Village at Bassett Park

Pros

• The staff at Elderwood Village is described as wonderful, friendly, and attentive to residents' needs, creating a caring environment.
• Residents have expressed satisfaction with the food and have become more social and active since moving in.
• The facility is praised for its cleanliness and lack of odors, contributing to a pleasant atmosphere.
• Many reviewers noted that the administrative staff is accommodating and willing to assist families throughout the transition process.
• Families appreciate clear communication from staff regarding care options and transitions, enhancing their peace of mind.
• Activities offered at the facility provide residents with opportunities for engagement and social interaction.
• The location of Elderwood Village is favored for its serene setting, making it an attractive place for residents to live.

Cons

• There have been several issues with communication due to high staff turnover at the facility.
• Billing, medication administration, and transportation to appointments have been problematic.
• The housekeeping services are lacking, with residents' rooms not being cleaned properly.
• Communication with families is often inadequate and requires families to ask for updates rather than receiving them proactively.
• Residents are currently facing lockdown measures due to COVID-19, contributing to staff shortages and limited social interaction.
• Some food restrictions, such as a lactose-free diet, are not consistently followed, leading to health issues for residents.
• The overall setup of some living spaces may not be well-designed for residents' needs, particularly in terms of bathroom accessibility.

Review

Elderwood Village at Bassett Park has generated a range of responses from families with loved ones residing in the facility, highlighting both positive experiences and areas needing improvement. Overall, the feedback reflects a complex picture characterized by staff turnover, communication challenges, and individual resident satisfaction. While some families express reservations about recommending the facility due to previous issues, many also note recent improvements that indicate a potential upswing in quality care and service.

Several reviews point out significant concerns regarding communication between staff and family members. A few caregivers reported that consistent updates were not always provided proactively; instead, family members found it necessary to request information actively. This lack of initiative in communication can create feelings of uncertainty among families during what is often already a challenging transitional period for their loved ones. One reviewer mentioned that while there had been improvements in communication over time, it remained an area that could use further attention.

The facility's staff receives consistent praise for their friendliness and attentiveness towards residents. Many families noted how caring the current staff members are and expressed gratitude for the level of support they offered. For example, one review described how this warmth transformed a resident's experience, particularly mentioning an elderly woman who became more social after settling into her new environment. The responsiveness of the staff to changing needs was also highlighted when an administrator reassessed a resident’s requirements leading to adjustments in care plans—demonstrating flexibility that can significantly enhance residents' overall quality of life.

Food quality received mixed reviews as well; while some residents enjoyed their meals—often participating in activities like bingo or Wii bowling—others felt that dietary restrictions were sometimes overlooked, resulting in health issues for those on specialized diets. One family emphasized their ongoing vigilance concerning their loved one's lactose-free diet amid concerns that these needs were not always being met consistently by kitchen staff. It suggests that while culinary offerings might generally satisfy many residents’ preferences, there remains room for improvement when it comes to adhering strictly to specific dietary requirements.

Housekeeping services at Elderwood Village drew some criticism too; there were complaints about cleanliness standards falling short of expectations as reviewers noted instances where rooms had not been properly maintained. In one case, a family stated they ended up managing laundry and cleaning tasks themselves due to perceived deficiencies in housekeeping efforts. However, it's important to recognize that other reviews countered this by praising maintenance protocols—indicating variability in experiences among different residents or perhaps fluctuations based on staffing levels at any given time.

In terms of overall safety and community atmosphere, several reviews highlighted positive aspects regarding the physical setting of Elderwood Village itself—that it feels comfortable and welcoming within its wooded surroundings. The sense of community was valued by many families who appreciated interactions among residents with shared interests and ages as conducive to better social integration for their loved ones living there. Despite concerns over future administration consistency given prior turnover rates noted by some caregivers, several reviewers conveyed strong satisfaction with current conditions emphasizing trust built through recent encounters with dedicated personnel.

Ultimately, while Elderwood Village at Bassett Park faces challenges related to communication gaps and housekeeping standards amid staffing changes, many families still report high levels of satisfaction with care received by their loved ones underlining notable personal transformations as new routines take hold alongside improved engagement within the community itself. As such, prospective families may find reassurance through shared positive accounts about attentive staff relations while remaining cognizant of areas needing ongoing attention which can contribute towards continuous enhancement efforts toward resident welfare overall.

Located in Williamsville, New York, this area offers easy access to top-notch medical care with hospitals like Millard Fillmore Suburban Hospital and specialized physicians within a short distance. There are plenty of dining options ranging from casual cafes like Starbucks and Panera Bread to upscale restaurants such as The Oak Stave Drinkery & Eatery. Nearby pharmacies like Wegmans and Rite Aid ensure convenient access to medication and health supplies. For leisure activities, residents can enjoy parks like Glen Park and Island Park for outdoor relaxation or catch a movie at theaters like Regal Transit Center & IMAX. With transportation options such as Buffalo Niagara International Airport and Amtrak station nearby, getting around is convenient for seniors looking to explore the area or visit family. Additionally, there are places of worship like Newman Center at UB for those seeking spiritual fulfillment. Overall, this part of Williamsville provides a well-rounded lifestyle for seniors looking for a vibrant community with essential amenities close by.

Hospitals

• Millard Fillmore Suburban NICU (0.2 miles)
• Millard Fillmore Suburban Hospital (0.2 miles)

Restaurants

• Libation Station (0.8 miles)
• Tavern at Windsor Park (1.6 miles)
• Dandelions Restaurant (1.6 miles)
• The Oak Stave Drinkery & Eatery (1.9 miles)
• Pizza Plant Italian Pub (1.9 miles)
• Pautlers Drive In Of Clarence (2.3 miles)
• Elmo's (2.4 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (1.6 miles)
• Starbucks (1.6 miles)
• Tim Hortons (1.9 miles)
• Tim Hortons (2.4 miles)
• Starbucks (2.9 miles)
• Starbucks (2.9 miles)

Pharmacies

• Wegmans (1.4 miles)
• Rite Aid (1.4 miles)
• Wegmans (1.5 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.7 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• Brain and Spine Center (1.5 miles)
• Town & Village Pediatrics (2 miles)
• Windsong Radiology Group (2.3 miles)
• Northtowns Cardiology (2.7 miles)
• Western New York Dermatology (2.7 miles)
• Dr David J. Altman, MD (2.7 miles)
• Gastroenterology Associates (2.9 miles)

Parks

• Glen Park (2.4 miles)
• Island Park (2.5 miles)
• South Long Park (2.8 miles)
• Meadowlakes (3.1 miles)
• Ellicott Creek Park (5.3 miles)

Theaters

• Regal Transit Center & IMAX (3.4 miles)
• AMC Maple Ridge 8 (3.9 miles)
• Regal Walden Galleria 4Dx & RPX (5.8 miles)

Places of Worship

• Newman Center at UB (3.4 miles)
• The Chapel (3.5 miles)

Transportation

• Buffalo Niagara International Airport (BUF) (4.2 miles)
• TSA Pre-️Lane (4.3 miles)
• Southwest Airlines Co. (4.3 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (6.1 miles)