Elderwood Skilled Nursing at Williamsville

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Pros

• The staff at Millard Fillmore Suburban is dedicated to their tasks, as seen when nurses were actively cleaning up dinner trays.
• The hospital has a process in place for patient assessments, as indicated by the fall risk wristband provided for your husband.
• The recommendation for physical therapy at Elderwood 200 Basset shows a commitment to providing appropriate care and rehabilitation options.
• The team appears to be focused on maintaining patient schedules, such as returning dinner trays promptly to the cafeteria.
• Nurses have many responsibilities to juggle in a busy environment, highlighting the demanding nature of healthcare work.

Cons

• The husband is consistently facing delays in receiving pain medication.
• The nursing staff does not adequately respond to call lights for assistance.
• The husband has been left without help for over half an hour after calling for a nurse.
• Staff members prioritize cleaning dinner trays over attending to patients’ needs.
• The dietary choices, such as serving milk and baked beans during diarrhea, are inappropriate and show a lack of consideration for the patient's condition.
• There is a lack of proper communication and support from the nursing staff regarding fall risks and necessary care.
• The husband’s ongoing health issues are not being managed effectively during his hospital stay.

Review

The distressing experience described in the narrative revolves around a husband suffering from stage 4 lung cancer, compounded by diabetes and numerous other medical complications. Recently hospitalized at Millard Fillmore Suburban following a fall—his third such incident—the couple faced an uphill battle regarding his care and treatment. The hospital recommended transition to Elderwood 200 Basset for physical therapy, indicating the severity of his condition and the level of assistance he required. His status as a fall risk was clearly indicated by the wristband he wore, signifying the need for continuous support as he could not walk or get up without help.

Despite being admitted only three days prior to this account, there were already significant concerns about the quality of care provided to him. A notable issue was related to the management of his pain medication; it was consistently overdue, raising serious worries about whether he was receiving adequate pain relief during such a critical time in his illness. Timely administration of medication is vital in maintaining patient comfort, particularly when dealing with advanced cancer and its associated pains. Unfortunately, this neglect seemed indicative of larger systemic issues within the nursing staff’s workload or training.

In addition to inadequate pain management, another alarming concern was the slow response to call lights—essential tools for patients needing immediate assistance. After pressing the call button for assistance when her husband needed help getting to the bathroom, they waited over half an hour without any nurse attending to their needs. This delay not only added unnecessary discomfort but also highlighted lapses in attentiveness that are critical elements of patient care in any healthcare setting.

Worsening matters further was her husband's gastrointestinal condition; he had been experiencing diarrhea for two consecutive days without receiving any treatment or dietary adjustment from nursing staff. Alarmingly, despite this ongoing issue, he was served dinner that included milk and baked beans—foods that could exacerbate his symptoms rather than aid them. It raises questions about basic dietary protocols being followed for patients with known health complications. Such decisions reflect either oversight or lack of communication among staff regarding each patient's specific needs.

During a visit to assist her husband during mealtime, frustrations grew when she observed two nurses preoccupied with cleaning up dinner trays rather than tending to patients' urgent needs. Upon asking for help from these nurses regarding her husband's situation—a simple request based on his immediate requirement—they dismissed her concern with an uncaring remark: "He will just have to wait." Rather than prioritizing patient welfare, their focus remained on completing their tasks efficiently, underscoring a troubling culture where operational efficiency appeared to overshadow compassionate patient care.

The culmination of these experiences paints a disheartening picture of care within Millard Fillmore Suburban Hospital during this family's difficult time. It underscores how crucial responsiveness and personalized attention are in medical facilities—especially for vulnerable patients facing complex health challenges like stage 4 cancer coupled with mobility issues and digestive problems. Amidst these profound struggles with illness and institutional shortcomings, there arises an urgent need for systemic improvements within nursing practices that prioritize compassion alongside clinical responsibilities so that families can feel assured their loved ones receive dignified support amidst adversity.

Located in the suburban area of Buffalo, New York, this neighborhood offers a range of amenities and services that cater to senior living. With close proximity to hospitals like Millard Fillmore Suburban Hospital and various physicians' offices, residents have access to medical care within a short distance. Additionally, there are numerous dining options ranging from casual cafes like Starbucks and Panera Bread to upscale restaurants like The Oak Stave Drinkery & Eatery. Pharmacies such as Wegmans and Rite Aid are also conveniently located nearby for any medication needs. For recreational activities, there are several parks in the vicinity where residents can enjoy nature walks or picnics. Transportation options are easily accessible with Buffalo Niagara International Airport just a short drive away, making it convenient for travel. Overall, this area provides a comfortable and convenient living environment for seniors in Buffalo, NY.

Hospitals

• Millard Fillmore Suburban NICU (0.2 miles)
• Millard Fillmore Suburban Hospital (0.3 miles)

Restaurants

• Libation Station (0.6 miles)
• Dandelions Restaurant (1.5 miles)
• Tavern at Windsor Park (1.7 miles)
• The Oak Stave Drinkery & Eatery (1.9 miles)
• Pizza Plant Italian Pub (2.1 miles)
• Elmo's (2.2 miles)
• Pautlers Drive In Of Clarence (2.3 miles)

Cafes

• Starbucks (1.4 miles)
• Panera Bread (1.7 miles)
• Starbucks (1.8 miles)
• Tim Hortons (1.9 miles)
• Tim Hortons (2.3 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)

Pharmacies

• Wegmans (1.5 miles)
• Rite Aid (1.5 miles)
• Wegmans (1.6 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• Brain and Spine Center (1.6 miles)
• Town & Village Pediatrics (2.2 miles)
• Windsong Radiology Group (2.4 miles)
• Northtowns Cardiology (2.6 miles)
• Western New York Dermatology (2.8 miles)
• Gastroenterology Associates (2.8 miles)
• Dr David J. Altman, MD (2.9 miles)

Parks

• Glen Park (2.4 miles)
• Island Park (2.6 miles)
• South Long Park (2.9 miles)
• Meadowlakes (3.2 miles)
• Ellicott Creek Park (5.1 miles)

Places of Worship

• Newman Center at UB (3.3 miles)
• The Chapel (3.4 miles)

Theaters

• Regal Transit Center & IMAX (3.5 miles)
• AMC Maple Ridge 8 (3.8 miles)
• Regal Walden Galleria 4Dx & RPX (5.9 miles)

Transportation

• Buffalo Niagara International Airport (BUF) (4.4 miles)
• TSA Pre-️Lane (4.4 miles)
• Southwest Airlines Co. (4.4 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (6.3 miles)