Coronado Care & Rehabilitation

Pros

• The staff demonstrated genuine care and compassion for the patients.
• Many found the building to be clean and well-maintained.
• Several therapists received praise for their exceptional support and effectiveness in addressing patient needs.
• Some family members appreciated the positive interaction and assistance provided to their loved ones during their stay.
• A few reviews highlighted that certain patients received the necessary therapy and care that helped them return home successfully.
• One visitor expressed gratitude towards the staff for their efforts in supporting her mother, emphasizing their kindness and attentiveness.

Cons

• The facility rooms were dirty, with old and broken furniture.
• The staff was unresponsive, unfriendly, and often ignored patient needs.
• Patients experienced delays in receiving necessary medications and treatments.
• Meals served were of poor quality, with options that were often unidentifiable or inedible.
• Care provided was inconsistent, leading to serious health issues for patients.
• Communication from staff was lacking, resulting in frustration for both patients and family members.
• There were numerous complaints about the facility being understaffed.
• Patients reported feeling neglected or treated disrespectfully by the staff.
• Safety protocols regarding fall risks and other health concerns were not followed properly.
• Family members struggled to get updates on their loved ones’ care or timely assistance when needed.

Review

The reviews of this rehabilitation facility reveal a stark contrast between positive experiences and deeply troubling complaints, highlighting significant issues regarding care, cleanliness, staff responsiveness, and overall patient experience. Many reviewers expressed their frustrations concerning the general atmosphere of neglect and inadequate attention provided to patients. Instances of poorly furnished rooms, outdated amenities, and unsatisfactory food quality compounded their dissatisfaction.

One common thread among the negative reviews is the lack of staff attentiveness. Several individuals reported experiencing delays in receiving assistance when calling for help or during urgent situations. For instance, one reviewer noted that despite requiring immediate care due to their medical condition, they were left waiting for hours before a nurse could attend to them. The understaffing issue was emphasized repeatedly; many pointed out that there were not enough personnel available to provide proper attention to patients, resulting in numerous unanswered calls for aid and prolonged periods of neglect.

Moreover, several accounts highlighted incidents of poor food quality that added to the discontent surrounding meals in the facility. Reviewers described their experiences with unappetizing dishes marked by burnt offerings such as pancakes or cold sandwiches served at inappropriate times. These dietary concerns not only contributed to feelings of dissatisfaction but also led some families to resort to bringing outside food for their loved ones instead. This exacerbated sentiments about the nursing care quality since diet is an essential aspect of recovery in rehabilitation settings.

Cleanliness within the facility also emerged as a significant concern amongst reviewees who felt that both resident rooms and communal areas failed to meet acceptable hygiene standards. Accounts indicated that older furniture was found throughout patient quarters, contributing further to an environment that felt unwelcoming and neglected. Reviews remarked on darkened spaces due to insufficient lighting—creating discomfort—and raising safety hazards within shared living areas.

In some reports, rather than addressing patients’ needs proactively, staff members seemed unfriendly or dismissive when family members sought assistance or clarification about treatment plans. Reviewers detailed moments where staff reacted with indifference or rudeness toward concerned family members seeking reassurance about their loved ones’ care.

However, amidst these adverse reviews exist a few contrasting testimonials praising various aspects of care at this facility. Some families conveyed appreciation for staff’s efforts and commended therapists who provided effective treatment while maintaining a clean environment during visits. Positive experiences included recognition from families who witnessed attentive behaviors from certain team members; however, these are significantly outweighed by overwhelming reports critical of overall service quality.

This collection of varied feedback suggests an urgent need for management assessment and refinement across several operational aspects at the rehabilitation center—from staffing protocols and training programs focused on patient engagement and communication skills all the way through ensuring adequate hygiene measures are instituted throughout premises upkeep policies. Such improvements could foster a more nurturing atmosphere conducive to successful recovery outcomes; without them, many individuals express valid concerns regarding whether their loved ones would be safe or cared for properly should they enter this facility truly fallen short in its obligations towards patient care.

This part of Phoenix, Arizona offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. The area features several popular restaurant options such as In-N-Out Burger, Don Ruben's Mexican Restaurant, and Beatitudes Bistro. Additionally, there are multiple pharmacies nearby including CVS Pharmacy and Walgreens for easy access to medications and healthcare supplies. For leisure activities, there are several parks within a few miles, such as Royal Palm Park and Phoenix Mountain Preserve, as well as theaters like AMC Deer Valley 30 for entertainment. Places of worship like Open Door Fellowship Church and Pure Heart Christian Fellowship provide spiritual support for residents. Medical services are easily accessible with clinics like Northwest Clinic For Children and hospitals like Abrazo Central Campus in close proximity. Overall, this area of Phoenix offers a well-rounded community with a range of amenities that cater to the needs of seniors.

Restaurants

• In-N-Out Burger (1.3 miles)
• Taco Bell (2.7 miles)
• Don Ruben's Mexican Restaurant (3.1 miles)
• McDonald's (3.4 miles)
• Manuel's Mexican Food (3.5 miles)
• Beatitudes Bistro (3.5 miles)
• Filiberto's Mexican Food (3.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (3.3 miles)
• Walgreens (3.8 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (3.4 miles)
• Starbucks (3.5 miles)
• Panera Bread (3.9 miles)
• Starbucks (4 miles)
• Press Coffee - The Roastery (5 miles)
• Starbucks (5.2 miles)

Parks

• Royal Palm Park (2.1 miles)
• Moon Valley Park (2.7 miles)
• Phoenix Mountain Preserve (3 miles)
• Conocido Park (3.3 miles)
• Granada Park (4 miles)

Places of Worship

• Open Door Fellowship Church (2.2 miles)
• Pure Heart Christian Fellowship (3.5 miles)
• First United Methodist Church of Phoenix (5.2 miles)

Physicians

• Northwest Clinic For Children (3 miles)
• West Valley Ear Nose & Throat (3.6 miles)
• The CORE Institute - North Phoenix (4.5 miles)
• Banner Thunderbird Surgery Center (4.8 miles)
• ABC Children's Eye Specialists (5 miles)
• NOAH Palomino Health Center (5 miles)
• Arizona Center for Hematology and Oncology (5 miles)

Hospitals

• Surgical Specialty Hospital Of Arizona (4 miles)
• Abrazo Central Campus (4.5 miles)

Theaters

• AMC Deer Valley 30 (5.5 miles)