Christian Care Assisted Living
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11818 North 19Th Avenue, Phoenix, AZ 85029
For more information about senior living options: (844) 490-3973
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David received excellent care from the staff, including physical therapy from Farrah and occupational therapy, helping him regain the ability to stand and walk with a walker. The nursing team was helpful and passionate about residents, and management was a strong resource. Lewis Falcon consistently helps families schedule appointments, is friendly, and provides timely updates. Louis Falcon sat by his mother-in-law's side, helped with communication via a whiteboard, and was a lifeline during Covid visits. The staff's professionalism and kindness were praised, and Christian Care Health Center was highly recommended. The Activities Director, Lewis Falcon, is professional, kind, and responsive, coordinating visits and special occasions. An RN reviewer called Christian Care kind, generous, and friendly long-term care, noting that mom felt safe with the staff.
The staff are lazy and do nothing to help residents, caring only about turnover. The reviewer claims neglect and abuse by Christian Care Assisted Living led to their mother's death. They allege the facility lied about medical tests and allowed a serious infection to go untreated, causing delirium and psychosis. They say the facility's neglect resulted in the deterioration and death of their mother after weeks of false assurances. They describe the upper staff as unprofessional, racist, and unwelcoming. They accuse the facility of draining an elder's bank account under false pretenses, evicting her, and misplacing belongings and documents. They state state agencies had to force repayment of funds taken from the elder's checking account. They say the security guard is rude and unhelpful and would not allow a loved one to stay there. They claim nurses ignore patients and take a long time to help them, and that the staff are unprofessional and do not care about residents. They note that the director of nursing and the social director are unresponsive and fail to acknowledge messages.The Christian Care facilities described in these reviews present a mix of experiences that range from exceptional, compassionate care to serious concerns about safety, communication, and management. Families and residents repeatedly point to a small, intimate setting - often noted as a 10-bed environment - that can foster strong personal connections with staff, while also exposing vulnerable individuals to the risks that can come with tight staffing and variable leadership. In several accounts, the tone shifts quickly from praise for kindness and dedication to warnings about neglect and harmful miscommunications.
On the positive side, many reviewers highlight the quality of direct patient care and the hands-on rehabilitation that helped people regain function. One account describes a four-week stay where rehabilitation therapy - physical therapy with a therapist named Farrah and occupational therapy - restored strength enough to stand and walk with a walker. The praise emphasizes clean, compassionate staff and efficient, attentive care, describing the facility as among the most kind and capable among rehab options. For families facing difficult recovery periods, such testimonials are meaningful, underscoring how skilled therapy and daily assistance can make a tangible difference in a resident's independence and mood.
Beyond rehab, several reviewers stress that the staff's genuine concern for residents' well-being is a constant, even if experiences vary by department or shift. A separate comment from a nursing-staff perspective notes that nurses are helpful and passionate about their residents, with management framed as a strong resource, especially during a national nursing shortage. In another thread, staff members who interface with families - such as CNAs, nurses, and social services - are praised for their caring attitudes and reliability. The sentiment recurs that when care is consistent, residents feel supported, respected, and safer, and that some staff members become central anchors for families during long-term care journeys.
A standout figure frequently mentioned in these reviews is Louis Falcon (also referred to as Lewis Falcon in some posts), the Activities Director whose presence is described as a cornerstone of the building's culture. Multiple families single out Louis as the person who keeps families informed, coordinates in-person and window visits, helps organize appointments, and simply provides a compassionate, steady presence for residents and their loved ones. His outreach - scheduling visits, reading letters, and being available during challenging times - appears to have deeply positive emotional resonance for many families, especially during the isolation of the Covid era. Several reviews recognize him as the "heart" of the facility and express gratitude for his ongoing accessibility and kindness.
Conversely, the reviews include stark warnings about mistreatment and administrative failures. One family recounts a devastating decline in their 93-year-old mother's health after moving into the facility, alleging that her medical tests were not performed, that she developed a severe urinary tract infection leading to delirium and psychosis, and that the delirium persisted after hospital treatment. They describe a pattern of being told everything was fine while witnessing a rapid deterioration, culminating in in-home hospice care and the mother's passing. This account accuses the facility of neglect and deception, leaving the family with lasting guilt. Such allegations are paired with broader accusations about administrative malfeasance, including draining a resident's bank account under the guise of qualifying for financial assistance, misplacing important personal items, and even eviction with inadequate family support and follow-up. The reviewer argues that the combination of financial exploitation and misplacement of belongings constitutes criminal behavior.
Other reviews raise concerns about professionalism and safety. A delivery worker described upper-level staff as unprofessional and unwelcoming, suggesting that such attitudes spill over into how the facility presents itself to outside professionals and could impact overall experiences for visitors or new staff. Complaints about rude interactions with security staff further color a picture of a facility where the atmosphere at the top levels may undermine the warm, resident-centered care seen in the daily interactions of nurses, CNAs, and activities staff. In some posts, reviewers suggest that certain departments may be responsive and compassionate, while others show gaps in communication or a lack of accountability from leadership, including delayed responses from the director of nursing and social services.
Taken together, the collection reveals a facility capable of delivering high-quality rehabilitation and deeply meaningful human connections, yet also susceptible to serious, even life-altering problems when communication, oversight, and ethical standards falter. Positive experiences tend to emphasize personal relationships, reliable scheduling, and staff who invest emotionally in residents - especially the dedicated efforts of Louis Falcon and other compassionate team members. Negative experiences often center on alleged neglect, miscommunication about medical testing, financial and personal property mismanagement, and inconsistent responses from management, suggesting that the patient and family experience can swing dramatically depending on which staff members are on duty and how administrative decisions are made and communicated.
For anyone considering Christian Care, the overall message is nuanced. The facility has clear potential to offer excellent, person-centered care, with stories of remarkable kindness, effective rehabilitation, and strong family partnerships. At the same time, there are serious red flags raised by multiple reviewers about safety, honesty, and accountability at the administrative level. Prospective families should engage in thorough, proactive due diligence: visit multiple times, speak with direct care staff and administrators, verify medical testing practices, ask explicit questions about financial policies and consent, and request clarity on how concerns are escalated and resolved. When the right staff members are present - especially caregivers who treat residents with warmth and respect and leaders who respond promptly - Christian Care can be a comforting and capable choice. But the risk of negative experiences underscores the importance of careful evaluation and ongoing oversight to ensure that all residents receive the safe, compassionate, and ethical care they deserve.
55 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Christian Care Assisted Living in Phoenix, AZ is a premier senior living community that offers a range of care services to meet the individual needs of our residents. Our dedicated staff provides compassionate 24-hour supervision and assistance with activities of daily living, ensuring the comfort and well-being of each resident.
We specialize in Memory Care for seniors dealing with Alzheimer's or other forms of dementia, offering specialized memory care programming and a mental wellness program designed to enhance cognitive abilities. Our Skilled Nursing Facility provides comprehensive medical care for those who require more advanced assistance.
In addition to our exceptional care services, we offer an array of amenities to foster a comfortable and enjoyable living environment. Residents can indulge in beauty salon services, relax while watching cable or satellite TV, participate in activities at our fully equipped fitness room or gaming room, spend time outdoors in our beautiful garden, or engage in social interaction at our dining room or restaurant-style dining options.
Our community-operated transportation ensures easy access to nearby destinations such as doctors' appointments and other non-medical needs. We also provide move-in coordination services to make the transition into our community as smooth as possible.
The dining experience at Christian Care Assisted Living is nothing short of exceptional. We cater to special dietary restrictions and serve delicious meals prepared by our skilled culinary team. Residents can enjoy nutritious food while dining with their peers in a restaurant-style setting.
To promote an active lifestyle, we offer concierge services, fitness programs, planned day trips, scheduled daily activities, and resident-run activities. With several cafes, parks, pharmacies, restaurants, places of worship and hospitals conveniently located nearby, residents have easy access to local amenities.
At Christian Care Assisted Living in Phoenix, AZ, we strive to create a warm and welcoming environment where seniors can feel safe, loved, cared for and engaged. Come visit us today to experience the difference we can make in your loved one's life!
Christian Care Assisted Living is located at 11818 North 19Th Avenue, Phoenix, AZ 85029 in Maricopa County, Arizona
Christian Care Assisted Living offers a range of tailored services that effectively support residents with dementia or Alzheimer's disease. Assistance with dressing and bathing helps individuals maintain dignity while addressing their specific needs, fostering independence in personal care. Medication management ensures timely and accurate administration of medications, which is crucial for maintaining health and stability. The preparation and service of meals cater to dietary preferences and nutritional requirements, enhancing overall well-being. Activities of daily living assistance aids in routine tasks, providing familiarity and comfort amidst cognitive challenges. With 24-hour supervision, residents can feel secure knowing help is always available. The mental wellness program promotes engagement through cognitive exercises, while specialized memory care programming delivers structured activities designed to stimulate memory recall and social interaction. Collectively, these features create a supportive environment that helps enhance the quality of life for those facing cognitive decline.
Christian Care Assisted Living on seniors.fyi includes 10 photos including images showing interior, bedroom, windows, decor, dining, paintings, television, artwork, and more.
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Interior
Decor
Living Room
Building
Bedroom
Windows
Dining
Artwork
Patio
Bathroom
