Memorial's Garden Village

Pros

• The facility has truly amazing employees who make every day enjoyable for residents.
• The food is restaurant-style and highly praised, with some saying it's better than many local restaurants.
• The facility is highly focused on safety with strict screening processes, making it a great place for loved ones to live.
• The building is clean, welcoming, and odor-free, with caring staff.
• The memory care unit has amazing staff who treat residents like family and communicate regularly with families.
• Delores, the activities director, is a gem who facilitates meaningful family connections.
• The staff provide loving care and treat residents with utmost respect and kindness.
• The overall environment is described as a wonderful place to be.

Cons

• The facility has been described as the second-worst experience the family has endured.
• Personal belongings were lost, reports were false or misleading, and dishonesty seemed routine.
• Loved ones suffered neglect and a complete lack of proper care.
• The place is evil and should be shut down due to negligence and disregard for basic human dignity.
• A resident was placed on a broken bed, and hospital-prescribed medications were not given.
• Staff were described as cold, rude, and unresponsive, with little to no therapy being provided.
• Residents reportedly lacked water, had cold food, and their sheets were not cleaned, with stains left unaddressed.
• Several reviews warn families to avoid bringing loved ones there and call for the facility to be closed.

Review

The collection of reviews about this facility is a jittery mix of outrage, gratitude, and everything in between. On one end of the spectrum, families and former residents express deep mistrust and anger, alleging neglect, mishandling of belongings, false reporting, and a troubling pattern of inadequate care. On the other end, there are heartfelt endorsements from people who feel the staff and environment offered kindness, safety, and genuine care for loved ones. Between these extremes, the picture that emerges is complicated, with different voices highlighting very different experiences, sometimes even about the same place.

Many reviews paint a catastrophic view of the facility. Several accounts describe lost personal items, allegedly erroneous or misleading reports, and what they call routine dishonesty. The most grave concerns center on neglect and a perceived lack of basic human dignity. One sender ranks this place as the second-worst experience of their family life, and others label the environment as dangerous or unacceptable for anyone they care about. There are vivid, almost cinematic complaints: patients placed on broken beds, denied medications that had been prescribed elsewhere, and staff who apparently lacked the training to handle simple medical lines. A recurring theme is safety: patients allegedly being left without water or adequate meals, being exposed to cold food, or left in unsanitary conditions with reports of bruising, unexplained falls, and a lack of timely responses to requests for help. Some reviews go so far as to urge the facility be shut down, with explicit warnings to avoid bringing loved ones there and even threats of legal action.

The rhetoric in these negative accounts is often urgent and emotional. Phrases like "This Place is Evil!" and "they do not care for their patients" recur, underscoring a perception that the environment does not safeguard basic dignity. Several posts describe scenes of visible neglect - beds not changed despite obvious staining, urine or blood on sheets left unaddressed, and complaints that therapies are not performed or even seen. There are also claims that the attitude of staff can shift dramatically when visitors are present, sometimes undermining trust and suggesting inconsistent levels of care depending on who is watching. The petitions to shut the facility down or to pursue lawsuits reflect a deep sense of betrayal and fear for residents' safety.

Against these strongly negative voices, there are clear counterpoints from other reviewers that emphasize warmth, professionalism, and the positive impact of dedicated staff. Some reviews describe a "great nursing home with some truly amazing employees," where residents are treated with respect and kindness, and where the staff are praised for making daily life meaningful. In particular, praise is reserved for the memory care unit, with residents described as being treated like family, clean facilities, and careful communication with families about medical updates. One reviewer highlights the activities director, Delores, calling her a "gem" who goes the extra mile to facilitate family contact and support during a challenging journey with dementia. The emphasis here is on safety, dignity, and a home-like atmosphere rather than sterile indifference.

There is also a notable thread of mixed experiences that blur the line between outright horror and genuine gratitude. A few accounts focus on specific individuals who made a meaningful difference, as well as on units or times when care felt particularly attentive. One reviewer asserts that the memory care unit is well-run, with a clean environment, no odors, and attentive communication about medical updates. Other posts celebrate the cleanliness and calmness of visits, noting that the staff was welcoming and supportive to families who were visiting or advocating for their loved ones. These positive testimonials stress that the facility can be a place of safety, dignity, and heartfelt care, counterbalancing the more hostile depictions in other reviews.

Timeframes and places appear to matter in how people describe their experiences. Several references distinguish between different locations or programs within the same overall organization - Garden Village, the Ponderosa, and comparisons to Harborview - hinting that conditions and care quality may vary by unit or location and perhaps by time period. A few notes describe improvements or positive changes since earlier reviews, while others insist that problems persist and require urgent attention from leadership and regulators. This layered narrative suggests a facility with multiple facets: some wings or programs may be delivering compassionate care and robust safety, while others may be struggling with staffing, training, or accountability issues that frustrate families.

For readers trying to navigate these conflicting accounts, the takeaway is to approach with careful due diligence. The stories underscore how important it is to see the place in person, to talk with multiple families and staff members, and to observe the environment, routines, and responsiveness firsthand. If there is a loved one in care, consider requesting detailed, written information about medications, therapy schedules, meal options, and safety measures; ask about staffing patterns during both day and night shifts; and request tours that allow you to observe interactions between staff and residents. If serious concerns arise, document them and escalate to the facility leadership or to the appropriate regulatory bodies to ensure safety and accountability.

In the end, this collection presents a landscape of extreme experiences - some harrowing and some hopeful. The strongest message across all voices is the same: safety, dignity, and reliable care are non-negotiable when it comes to caring for loved ones. For families weighing options, the reviews suggest the need for careful, on-the-ground evaluation, clear communication, and a proactive stance to ensure that the care environment aligns with the high standards everyone deserves.

This part of Yakima, Washington, offers a convenient and accessible location for senior living. With multiple pharmacies located within a short distance, accessing medication and health services is easy. Additionally, there are various healthcare providers nearby, including physicians' offices and hospitals, ensuring that medical needs can be met efficiently. For dining options, there are several restaurants and cafes to enjoy meals outside of the home. Places of worship are also situated in the vicinity for spiritual support and community engagement. Transportation services are available for getting around the area, with parks like Miller Park providing opportunities for outdoor leisure activities. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle in a peaceful and well-equipped community in Yakima.

Pharmacies

• Barton's Center Pharmacy (0 miles)
• Rite Aid (0.3 miles)
• Walgreens (0.4 miles)
• Genoa Health Care (0.5 miles)
• Sav-On Pharmacy (0.7 miles)
• Epic (1.6 miles)
• Tieton Village Drugs (1.8 miles)

Physicians

• Memorial Occupational Health & Speech Service (0.1 miles)
• Central Washington Occupational Medicine (0.1 miles)
• Valley Imaging (0.1 miles)
• Yakima Pediatric Associates (0.1 miles)
• Lung and Asthma Center of Central Washington (0.1 miles)
• Hearing & Speech Center (0.1 miles)
• Nova Health (0.1 miles)

Restaurants

• Taste and See Deli and Bakery (0.1 miles)
• Ahoy Fish & Chips (0.3 miles)
• Taco Time (0.3 miles)
• Sweet Bees Restaurant (0.5 miles)
• Bill's Place (0.5 miles)
• Little Dutch Inn (0.6 miles)
• Mamos Mexican Food (0.9 miles)

Hospitals

• Yakima Ambulatory Surgical Center (0.1 miles)
• Yakima Hma (0.2 miles)
• Health Management Associates (0.5 miles)
• Happy Time (1.8 miles)

Cafes

• Cafe Amore (0.4 miles)
• Starbucks (1.2 miles)
• Cruisin Coffee (1.6 miles)
• Tom Tom Espresso On Washington (1.7 miles)
• Tom Tom Espresso On 40th (1.9 miles)

Places of Worship

• First Baptist Church of Yakima (0.6 miles)
• Wels (0.9 miles)
• Catholic Charities Housing Services - Diocese of Yakima (1.1 miles)
• Grace Temple Ministries (1.1 miles)
• Foundation Stone Ministry (1.3 miles)
• Morning Star Church (1.4 miles)
• Trinity Church of the Nazarene (1.5 miles)

Transportation

• Critter Cab (0.8 miles)
• Bnsf Railway (0.9 miles)
• Greyhound Station (1.3 miles)

Parks

• Miller Park (1.3 miles)