Total Care - Yakima

Pros

• Total Care is described as a great company to work for, with staff who care for patients like family.
• The staff are dedicated, professional, and compassionate, delivering excellent care.
• Total Care is a family-owned business with a strong focus on caring for both clients and employees.
• Clients report loving the care and working with a caring, professional team.
• Total Care prioritizes matching clients with nurses or caregivers to fit their needs.
• The company has been in business for almost 30 years and works to correct any unsatisfactory situations.
• The billing team has shown accountability and a commitment to smoother billing processes.
• Clients consider Total Care the preferred home healthcare agency, citing well-trained and respectful caregivers.

Cons

• One reviewer would not recommend working there because they were not paid the corrected wages they were promised and waited weeks for payment.
• The Billing department was criticized for regularly failing to properly bill insurances, causing major time loss for families.
• The company was described as having poor boundaries, poor ethics, and unprofessional conduct that undermined families in their own homes.

Review

Total Care emerges in these accounts as a home health care provider with a long-standing, family-oriented ethos that many patients, families, and even former employees credit with making a meaningful difference in care. Across multiple voices, the company is described as a stable, compassionate option in home care, backed by a culture that prizes personal attention to both clients and staff. A registered nurse with 27 years of experience notes not only the quality of care but also the genuine appreciation shown by the organization for the work its clinicians do. The reviewer emphasizes that the care delivered for their own mother during a short rehab stint was excellent, highlighting a standard of scrutiny and care that reflects their own professional expectations. It's a recurring theme: when total care is entrusted with a client, the reviewers expect not just competence but a level of care that treats clients as though they were family, and many say Total Care consistently meets that expectation.

Several reviewers speak to an environment where the staff are not just capable but exceptionally dedicated. The praise centers on a team that is friendly, professional, and willing to go above and beyond the usual responsibilities of caregiving. The sentiment goes beyond patient outcomes to the manner in which staff interact with families, with many noting that the team respects and understands patient needs, often anticipating what is best for the client. The accounts convey pride in a workforce that approaches caregiving with compassion and a strong sense of duty, and they speak to the benefits of working with a company where colleagues support one another and strive to deliver outstanding service.

What resonates for many is the sense of continuity and trust that comes with working for a family-owned business. Reviewers contrast Total Care with other agencies, suggesting that the family-owned model translates into a distinctive focus on both clients and caregivers. Several writers emphasize the personal commitment to clients, the importance of a caring culture, and the way that leadership appears approachable and invested in the welfare of both staff and patients. This perspective is reinforced by testimonies from clients and families who describe profound appreciation for the care their loved ones received and for the way issues were addressed when they arose. The idea that Total Care combines professional expertise with a heartfelt, familial touch shapes a consistent thread throughout the comments.

In terms of client experience, reviewers repeatedly highlight customization and responsiveness as hallmarks of Total Care. The ability for clients to select their own nurse or caregiver is presented as a meaningful option that ensures compatibility and continuity of care. One reviewer underscores how important it is for a family to feel heard and respected, noting that Total Care makes a concerted effort to match staff to the client's preferences and needs. The company is praised for its breadth of programs and for delivering services in a manner that recognizes the needs of couples and families alike - illustrating both adaptability and a commitment to dignified, person-centered care. There are vivid examples of exceptional care: nurse-match considerations, staff professionalism, and a willingness to go the extra mile to support families dealing with the realities of home care.

Another recurring element is the positive impact Total Care has on family members who rely on its services. Caregivers and case managers are described as "amazing, strong and caring" individuals, and working within a supportive office environment is highlighted as part of an overall positive experience. The testimonials suggest that Total Care not only provides skilled clinical care but also fosters a culture where everyone involved - clients, families, and staff - feels valued and supported. One account recounts how the company treated a loved one with the seriousness and respect that one would expect for their own family, reinforcing the impression of a deeply rooted, client-focused mission.

Even as the overwhelming majority of reviews glow with praise, there is an indication of complexities that come with any long-standing service provider. A note in the collection acknowledges billing challenges with a preceding case, describing misunderstandings and a complicated system of variables. This reviewer reports that the Billing Office offered an apology and that the situation was resolved, with a commitment from Total Care to streamline the billing process going forward. The same passage frames this as a difficult but solvable issue, suggesting that communication and process improvements are a central part of the company's ongoing efforts to serve families well. The presence of such details provides a sense of transparency about the realities of coordination, billing, and care management in a home health setting.

Yet not all feedback aligns with the overwhelmingly positive tone. A separate critical review warns of poor boundaries, ethics, and unprofessional behavior, claiming that the care team undermined the family in their own home. It also points to recurring failures in the billing department that caused delays and confusion for families attempting to manage insurance matters. Taken together, these contrasting voices remind readers that, while many experience Total Care as a compassionate, highly capable, and family-oriented agency, there are documented concerns that potential clients may wish to weigh. The presence of both praise and critique suggests a company with a strong core in caregiving excellence, but also with opportunities to improve in areas like boundaries, ethics, and billing consistency.

Ultimately, the body of reviews paints a portrait of Total Care as a trusted, long-standing home health provider with a clear emphasis on compassionate, client-centered care. The company's legacy as a family-owned business, its commitment to matching patients with suitable caregivers, and the palpable pride among staff and clients contribute to a strong, positive narrative about what Total Care aspires to be. At the same time, the feedback highlights the importance of ongoing attention to professional boundaries, ethical standards, and billing processes - elements that are essential to maintaining trust and ensuring a seamless experience for families navigating the complexities of home health care. For those seeking in-home nursing or caregiver services, the company is described as a reliable option with a proven track record of devoted care, tempered by a candid reminder that no organization is without room to grow and improve.

Physicians

• Otolaryngology Clinic (0 miles)
• Hearing & Speech Center (0 miles)
• Wilkinson Wellness Clinic (0.1 miles)
• Cornerstone Medical Clinic (0.1 miles)
• Lung and Asthma Center of Central Washington (0.1 miles)
• Central Washington Occupational Medicine (0.1 miles)
• Yakima Medical Clinic (0.1 miles)

Restaurants

• Taste and See Deli and Bakery (0.1 miles)
• Ahoy Fish & Chips (0.3 miles)
• Sweet Bees Restaurant (0.4 miles)
• Taco Time (0.4 miles)
• Little Dutch Inn (0.7 miles)
• Bill's Place (0.7 miles)
• Subway (1 miles)

Hospitals

• Yakima Ambulatory Surgical Center (0.2 miles)
• Yakima Hma (0.3 miles)
• Health Management Associates (0.6 miles)
• Happy Time (1.9 miles)

Pharmacies

• Barton's Center Pharmacy (0.2 miles)
• Rite Aid (0.3 miles)
• Walgreens (0.5 miles)
• Genoa Health Care (0.6 miles)
• Sav-On Pharmacy (0.6 miles)
• Tieton Village Drugs (1.6 miles)
• River Village Pharmacy (1.6 miles)

Cafes

• Cafe Amore (0.5 miles)
• Starbucks (1.1 miles)
• Cruisin Coffee (1.4 miles)
• Tom Tom Espresso On Washington (1.6 miles)
• Tom Tom Espresso On 40th (1.8 miles)
• White House Cafe (1.9 miles)

Places of Worship

• First Baptist Church of Yakima (0.7 miles)
• Wels (0.9 miles)
• Grace Temple Ministries (1.1 miles)
• Catholic Charities Housing Services - Diocese of Yakima (1.2 miles)
• Trinity Church of the Nazarene (1.4 miles)
• Foundation Stone Ministry (1.5 miles)
• Nob Hill Kingdom Hall (1.5 miles)

Transportation

• Critter Cab (0.9 miles)
• Bnsf Railway (1 miles)
• Greyhound Station (1.4 miles)

Parks

• Miller Park (1.4 miles)