Addus Healthcare

Pros

• Addus is described as an amazing experience for first-time caregivers.
• The Yakima office staff are amazing, supportive, and full of greatness.
• Office staff are consistently helpful, friendly, and respectful.
• Itxel Castaneda is praised for going above and beyond to help with anything, anytime.
• Itxel Castaneda is described as kind, respectful, dedicated, and attentive to clients.
• The reviewers highly recommend Addus HomeCare in Yakima, WA.
• Customer service at Addus is described as friendly.
• The office staff are very helpful and proactive in problem solving for clients.

Cons

• The staff were horrible, unprofessional, and rude.
• The office director lacked communication skills and follow-through, causing frequent caregiver turnover (seven in six months).
• Addus is an awful place; the office staff are careless, have a lousy attitude, and gossip about clients and employees.
• They are racist and only care about taking money for themselves.
• They treated clients poorly and made them feel invisible; people are advised to avoid Addus.
• They restrict service to Yakima city limits, requiring in-city help only.
• They have no substitutes when needed, change schedules without notifying clients, and hire people without car insurance.
• The experience was so negative that one reviewer couldn't even rate the company.

Review

The collection of impressions about Addus HomeCare in Yakima reveals a wide spectrum of experiences, ranging from deeply appreciative and uplifting to sharply critical and frustrating. Across these notes, a common thread is the presence of caring, capable office staff who often become the most consistent source of support for clients and caregivers, even when other aspects of the service fall short. Several commenters describe the office team as friendly, helpful, respectful, and genuinely invested in solving problems and easing daily caregiving tasks. In particular, many highlight the Yakima office as a bright spot, with staff described as supportive, kind, and committed to doing their best for families.

A recurring highlight is the experience of working with Itxel Castaneda, who appears in multiple entries as a supervisor who goes above and beyond. Reviewers repeatedly praise Itxel for kindness, respect, and attentive service, noting that she responds promptly to questions and concerns and listens carefully to clients' needs. The gratitude expressed toward Itxel is vivid, with some readers explicitly stating their respect and admiration and recommending Addus in large part because of her efforts. This consistent positivity about Itxel, coupled with broader praise for the office staff, underscored a belief that strong leadership and personal attention can make a meaningful difference in an industry that often presents logistical and emotional challenges for families.

On the flip side, several reviewers recount experiences that left them disappointed or offended, painting a picture of a company that sometimes struggles with communication, consistency, and professional conduct. One prospective client describes a negative encounter during the application process, characterizing the staff as horrible, unprofessional, and rude, and explains that this poor treatment led them not to proceed with the company. Another reviewer points to a breakdown in communication between the office and caregivers, indicating that there was a lack of follow-through and that the client ended up with unstable care arrangements - seven caregivers in six months. These accounts suggest that when processes fail, even well-intentioned office staff may be unable to keep caregiving reliable and coherent for families.

Several entries draw attention to systemic issues that undermine trust and satisfaction. A common complaint is the inconsistency of care, driven in part by scheduling problems and the availability - or lack thereof - of substitutes. One client reports that the company does not have substitutes when needed and frequently changes schedules without notice, which disrupts routines and erodes confidence in the reliability of support. This theme is reinforced by other comments calling out a lack of clear communication from the office or director, highlighting gaps in information transfer between clients and caregivers and a perception that the organization's processes aren't always aligned with the needs of those receiving care.

There are also intensely negative voices that raise serious concerns about the culture and integrity of the office. One reviewer accuses the staff of racism, caricaturing the office as careless, gossiping about clients and employees, and primarily motivated by financial self-interest. Another entry goes further, describing a pattern of poor treatment and invisibility when seeking help, and urging others to avoid Addus altogether. While such statements are stark, they reflect a portion of the feedback that some readers find deeply troubling and potentially damaging to the company's reputation if left unaddressed.

Beyond these extremes, a number of concise comments celebrate positive customer service experiences and express overall satisfaction with the office's approach to problem-solving for clients and their families. Some reviewers describe friendly, responsive service and a willingness to engage constructively with families' concerns. There are even short affirmations of "great job" or "friendly customer service," suggesting that for some families the experience is smooth, respectful, and effective.

Together, the reviews illustrate a caregiving landscape where personal interactions with a few standout staff can make a meaningful difference, yet where organizational gaps can significantly degrade the experience. The positive voices center on compassionate leadership, accessible communication, and a sense that the office personnel truly care about the clients and their families. The negative voices, meanwhile, emphasize the need for consistent staffing, reliable scheduling, transparent communication, and a culture that protects clients from mistreatment and maintains professional standards. The tension between these experiences points to an opportunity for Addus to reinforce training, standardize procedures, and ensure accountability so that the strong, caring instincts highlighted by many reviewers can be reliably extended to every client and caregiver in Yakima.

This part of Yakima, Washington, offers a convenient and accessible location for senior living. With several places of worship nearby, including First Baptist Church and Grace Temple Ministries, residents can easily practice their faith within the community. There are also a variety of dining options such as Little Dutch Inn, Taco Time, and Sweet Bees Restaurant for enjoyable meals close to home. Additionally, pharmacies like Rite Aid and Walgreens are within walking distance for easy access to medication and health supplies. The area is also served by nearby hospitals such as Health Management Associates and Yakima Ambulatory Surgical Center, ensuring quick medical assistance if needed. For recreational activities, Miller Park provides a peaceful outdoor space for leisurely walks or picnics. Overall, this neighborhood offers a blend of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment in Yakima.

Places of Worship

• First Baptist Church of Yakima (0 miles)
• Grace Temple Ministries (0.7 miles)
• Catholic Charities Housing Services - Diocese of Yakima (0.8 miles)
• Morning Star Church (1 miles)
• Foundation Stone Ministry (1 miles)
• Trinity Church of the Nazarene (1.3 miles)
• Wels (1.4 miles)

Restaurants

• Little Dutch Inn (0.1 miles)
• Taco Time (0.3 miles)
• Ahoy Fish & Chips (0.3 miles)
• Sweet Bees Restaurant (0.5 miles)
• Bill's Place (0.6 miles)
• Taste and See Deli and Bakery (0.6 miles)
• Crafted (0.7 miles)

Cafes

• Cafe Amore (0.2 miles)
• Starbucks (1.6 miles)
• White House Cafe (1.8 miles)
• Cruisin Coffee (1.9 miles)

Pharmacies

• Rite Aid (0.3 miles)
• Walgreens (0.3 miles)
• Sav-On Pharmacy (0.5 miles)
• Barton's Center Pharmacy (0.6 miles)
• Genoa Health Care (0.7 miles)
• Epic (1.2 miles)
• River Village Pharmacy (1.5 miles)

Hospitals

• Health Management Associates (0.4 miles)
• Yakima Hma (0.4 miles)
• Yakima Ambulatory Surgical Center (0.5 miles)
• Happy Time (1.2 miles)

Physicians

• Central Valley Vascular Center (0.5 miles)
• Central Washington Orthopedic Surgeons (0.5 miles)
• Yakima Surgical Associates Ps (0.5 miles)
• Nova Health (0.5 miles)
• Best Practices Family Healthcare Clinic (0.5 miles)
• Central Washington Occupational Medicine (0.6 miles)
• Hearing & Speech Center (0.6 miles)

Transportation

• Bnsf Railway (0.5 miles)
• Greyhound Station (1.1 miles)
• Critter Cab (1.3 miles)

Parks

• Miller Park (0.9 miles)