Samaritan House

Pros

• The staff were friendly and compassionate.
• The building was very clean and smelled good.
• Activities were wonderful.
• The food was good.
• The room was a private space, providing uninterrupted sleep.
• The nurses displayed professionalism and went above and beyond to assist with pain management.
• The CNAs were a familiar, dependable presence, starting each day with vitals and weigh-ins.
• The physical and occupational therapists were dedicated to helping residents regain strength and independence.
• The therapists prepared residents to return home capable of self-care with minimal assistance.
• The social worker tirelessly managed insurance and Medicare coverage.
• The kitchen services were outstanding and the food surpassed expectations.
• The entire team provided wonderful care during short-term rehab.
• The facility was clean, and the staff were friendly and helpful.
• Good Samaritan, Yakima, was praised for having some of the best staff and care seen by reviewers.

Cons

• The administration's focus on cost cutting and profit has compromised patient care.
• Doctors are flown in rather than locally staffed, causing a lack of continuity and accessibility.
• If a medical issue isn't on the doctor's schedule for that day, residents are left without care.
• A patient with severe medication allergies was taken off her existing BP medication and placed on a new one, resulting in months of excruciating nerve pain.
• Staff ignored the patient's complaints and continued administering the new prescription instead of involving a doctor.
• There was a dinner incident where staff gossiped and did not assist a resident who was shaking, demonstrating neglect.
• The facility declined under Regency and is now bottom of the list, not equipped or willing to handle complex medical needs.
• Nursing staff were rude and unprofessional, with reports of money going missing and staff laughing afterward.

Review

Good Samaritan in Yakima has become a source of mixed stories for families seeking care for loved ones. In the wake of a branding and management shift to Regency, a chorus of reviews portrays a facility facing serious questions about priorities, continuity of care, and day-to-day compassion. On one side, there are residents and family members who felt the care they received was responsive, thorough, and even standout in certain respects - while, on the other, many describe a shift toward cost-conscious operations that they feel compromise medical judgment, staffing presence, and patient dignity. Taken together, the impressions form a portrait of a care center that can still deliver excellent rehabilitation experiences, yet also expose patients to gaps that can have real consequences.

Several reviews raise red flags about medical decision-making and the coordination of care. A recurring theme is the perception that the administration's focus has moved toward cost cutting and profit, with physicians being flown in rather than practicing locally. Reviewers say this creates unpredictability around when a doctor will be on site, leaving patients who are not on a given day's schedule without access to timely medical input. There are specific, distressing anecdotes about medication management: a highly allergic patient who was taken off an existing antihypertensive and placed on a new one, followed by months of nerve pain that the patient's advocates attribute not to a worsening condition but to an inappropriate medication change. When the patient reported pain, staff reportedly delayed involving a physician, and the issue only resolved after a visit to Prosser Hospital. The underlying concern is that critical allergy information and individualized treatment plans are not consistently integrated into daily practice, with potentially dangerous consequences.

The behavior and responsiveness of the general staff also come in for scrutiny. Some reviewers describe a culture where gossip and distraction take precedence over direct patient care. One incident described during dinner paints a troubling picture: an elderly resident was shaking so badly that she was dropping her food, yet staff reportedly cornered themselves in a corner to gossip while another resident stepped in to help. Such anecdotes fuel a perception that dignity and autonomy can be deprioritized in moments when residents most need attentiveness and proactive support. Others echo this sentiment, arguing that the facility under Regency is not equipped to handle complex medical needs, and that neglect or disengagement from routine caregiving tasks has become more common than it should be.

Amid these concerns, there are numerous testimonials that paint a very different picture: a clean, well-maintained building with friendly, compassionate staff and robust activity programming, where meals are satisfying and the environment feels pleasant. Several reviewers describe staff as genuinely caring and attentive, noting how kindness and professionalism do show up in the hands-on experience of daily care. Positive comments frequently highlight the kitchen and dining experience, calling the food good or better than many institutional settings, and praising the overall atmosphere for its cleanliness and smell. In these accounts, residents feel supported by a team that values a patient-centered approach and treats people with dignity - especially during difficult recoveries.

There are also very strong endorsements related to rehabilitation and post-acute care when things go right. A number of reviewers describe successful short-term rehab stays after surgeries or strokes, with private rooms, peaceful environments, and attentive teams making meaningful differences in recovery. In particular, the narrative about a patient who arrived after surgery to a private room - quiet and free of disturbances - stands out. They recount how the nursing staff helped manage pain effectively on arrival, ensured medications were administered correctly and on time, and how CNAs maintained a predictable routine with vitals and weights early each morning. The rehab team - physical and occupational therapy - are repeatedly praised for their dedication to rebuilding strength and independence, and social workers are acknowledged for navigating insurance and Medicare complexities. Several families celebrate successful appeals to Medicare for extended skilled nursing treatment, achieved with weekly persistence, and speak glowingly about the coordination of services that enabled a patient to return home with confidence.

Within the broader mix of praise, a thread of gratitude toward particular staff members and teams also appears. Reviewers celebrate specific people by name, describing how certain individuals contributed meaningfully to a smooth recovery or to handling insurance and discharge planning. For example, references to Kathie, Erica, team members on Floor 5 (including a Becky), Carrie, Libby in the kitchen, and Mary who helped with the referral process appear as tangible tokens of appreciation. These testimonials emphasize a culture where dedicated professionals - whether nurses, CNAs, therapists, or support staff - make a substantial difference in the patient experience. When this level of care is present, families express strong confidence in the facility's ability to deliver high-quality rehabilitation.

The spectrum of experiences widens again with stark contrasts: some families describe the worst possible care, calling the place "an absolute nightmare" where a stroke patient waited three days for attention, a feeding port became infected because it wasn't flushed properly, and money went missing while staff reportedly laughed and behaved unprofessionally. Another reviewer took a harsh stance, labeling the facility as rude and unsafe, and warning that they would not recommend it to their worst enemy. The literature of these accounts underscores severe concerns about bedside manners, prompt attention to medical issues, and respect for residents - factors that are non-negotiable elements of high-quality nursing home care.

In the end, the narrative around Good Samaritan under Regency is deeply nuanced. The facility clearly has the potential to deliver top-tier rehabilitation and compassionate care, with spacious private rooms, clean facilities, and a workforce capable of remarkable empathy and skill. At the same time, there are persistent concerns about medical oversight, continuity of care, and the emphasis on cost management that some families feel compromises patient safety and dignity. The most constructive takeaway for anyone considering care at this facility is to seek a balanced view: ask specific questions about how doctors are scheduled, how medication changes are reviewed with allergies in mind, how staffing levels are maintained on weekends and evenings, and how discharge planning and Medicare approvals are handled. Tour the building, meet the rehab team, and, if possible, speak with current residents about their day-to-day experiences. The stories gathered here suggest that while Good Samaritan/Regency can provide excellent care in the right hands and at the right times, the quality of experience can vary significantly depending on the day, the staff on duty, and the systems in place to coordinate medical decision-making and individual patient needs.

This part of Yakima, Washington, offers a variety of amenities and services that cater to the needs of senior residents. Situated within close proximity are several places of worship, pharmacies, physicians' offices, and hospitals, ensuring easy access to healthcare and spiritual support. Numerous restaurants and cafes in the area provide opportunities for socializing and dining out. Additionally, transportation options such as the BNSF Railway and Greyhound Station offer convenience for traveling within and outside of the city. Parks like Miller Park and Chesterley Park provide peaceful outdoor spaces for leisurely strolls or picnics. Overall, this neighborhood presents a well-rounded environment with accessibility to essential services that would be conducive to comfortable senior living.

Places of Worship

• Grace Temple Ministries (0.1 miles)
• First Baptist Church of Yakima (0.6 miles)
• Trinity Church of the Nazarene (0.8 miles)
• General Conference Of Seventh-Day Adventists (1.1 miles)
• Catholic Charities Housing Services - Diocese of Yakima (1.2 miles)
• Morning Star Church (1.3 miles)
• Foundation Stone Ministry (1.4 miles)

Pharmacies

• Sav-On Pharmacy (0.5 miles)
• Rite Aid (0.8 miles)
• River Village Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Barton's Center Pharmacy (1.1 miles)
• Genoa Health Care (1.3 miles)
• Hi-School Pharmacy (1.6 miles)

Physicians

• Community Health of Central Washington (0.5 miles)
• Yakima Vision Center (0.5 miles)
• Orthopedics Northwest (0.7 miles)
• Ford Amy N Md Ford Amy Nguyen Md Yakima (0.7 miles)
• Best Practices Family Healthcare Clinic (0.9 miles)
• Murphy Mary Lou PA - Waters Edge Pain Clinic (0.9 miles)
• Water's Edge (0.9 miles)

Restaurants

• Sweet Bees Restaurant (0.7 miles)
• Little Dutch Inn (0.7 miles)
• Ahoy Fish & Chips (0.8 miles)
• Taco Time (0.9 miles)
• Mi Lindo Nayarit (1 miles)
• Red Lobster (1 miles)
• Fondita El Habanero (1 miles)

Cafes

• Cafe Amore (0.8 miles)
• White House Cafe (1.3 miles)
• 40th Avenue Espresso (1.6 miles)
• Peet's Coffee and Tea (1.7 miles)

Hospitals

• Yakima Ambulatory Surgical Center (1 miles)
• Yakima Hma (1 miles)
• Health Management Associates (1 miles)
• Happy Time (1.2 miles)

Transportation

• Bnsf Railway (1 miles)
• Greyhound Station (1.6 miles)

Parks

• Miller Park (1.2 miles)
• Chesterley Park (1.4 miles)
• Harlan landing (1.6 miles)