Stonewood Village Apartments

Pros

• The community is described as a great place to raise children.
• It is noted as a super quiet and very clean place.
• Residents praise the office and maintenance for doing a fantastic job.
• The staff are described as utmost professional, courteous, and an outstanding team.
• The grounds are well maintained and the pool is great.
• The office staff are friendly and helpful, with maintenance responding quickly to issues.
• Stonewood Village is described as a great family?oriented place with friendly renters.
• It is affordable for low?income families, with income?based rent and amenities like a public pool and playground.

Cons

• There is no complaints department and the office does not respond.
• The property is said to need new management.
• There is a very long wait list for a one-bedroom, with estimates of about a year to a year and a half.
• Neighbors are described as loud and rude, with multiple cars parked in every spot, making it hard to leave.
• Maintenance is intrusive and unhelpful, with issues not fixed and staff harassing residents.
• Some residents feel they have been scammed by the management.
• The rent is not considered worth the price being charged.

Review

Stonewood Village comes across in these notes as a community with a strong sense of family and steadiness, but not without its share of frustrations and challenges. Several longtime residents remember the complex as a clean, quiet, and well-kept place to raise children, with a surprisingly positive reputation for safety, school proximity, and a friendly neighborhood feel. One reviewer recalled moving in when the complex first opened in 1978 and remembered it as immaculate back then, while current residents repeatedly call the grounds well-kept, the nights quiet, and the pool a definite plus. The general tone is that, when things go right, Stonewood Village delivers a welcoming, affordable home in a convenient area.

A recurring theme in the praise is the people who run and maintain the property. Many reviews highlight the office staff as helpful, friendly, and responsive, with maintenance teams described as timely and courteous. "The ladies in the office are very friendly and willing to help in any way possible," one tenant writes, while another notes that maintenance "always responds in a timely manner to any and all issues." The grounds are regularly described as well kept, the pool is appreciated by families, and the overall environment is labeled "great for kids," with a sense of community that supports a diverse, family-oriented atmosphere. Several residents emphasize that, when you have a problem, the response from staff makes a meaningful difference in the experience of living there.

There is no shortage of appreciation for the neighborhood and amenities. Commentators praise the proximity to Rush-Henrietta schools, describing the elementary and middle schools as close by, with the high school just a short distance away. The property is seen as family-friendly and suitable for kids to play and socialize, with features like a public pool and playground contributing to a lively, community-centered vibe. Several reviews stress the affordability aspect, noting income-based rents and the ability to manage housing costs even when finances are tight. In one account, rent can be adjusted to fit income, and there's even an outright mention that, during periods of unemployment, residents don't have to pay rent at all - a reassurance for families navigating financial fluctuations.

Yet the same stories that celebrate the community's strengths also reveal a fair share of struggles. A number of residents point to ongoing management and communication challenges, including a sense that there is no dedicated complaints department and inconsistent follow-through on issues. One former resident famously labeled the place as needing "new management," while another observed that yearly inspections can feel intrusive, and that some observers have experienced unwanted attention from maintenance staff. A few reviews verge into accusations of harassment or scams, painting a warning picture of the potential for negative experiences even in a place many otherwise enjoy.

Wait times for units, particularly one-bedroom apartments, emerge as a significant point of frustration. Several accounts trace a long, sometimes murky progression of updates on wait lists, with numbers fluctuating from around 70 to 90 ahead of a prospective tenant, and later messages suggesting a wait of about a year to a year and a half, and, in October 2024, still "about a year, and a half to two years" for a one-bedroom. This is juxtaposed against the broader positive narrative about affordability, underscoring a tension between wanting a stable home in a family-friendly community and the realities of limited supply.

Noise and neighbor dynamics also color some reviews. While many describe evenings as quiet and emphasize friendly neighbors, there are vivid contrasts - some residents recount years of lively, loud, and disruptive neighbors, occasional police involvement, and reports of people not following fair-use norms (like parking in front of garages). A few note that the presence of residents with challenging behavior or high activity levels can intrude on the peace of the community, though others stress that maintenance and management work to resolve concerns promptly.

A few comments skew toward cautionary or negative experiences tied to finances and expectations. One reviewer warns that the property can feel not worth the price in some circumstances, counterbalanced by others who highlight the affordability and income-based model as a key benefit. A separate note mentions scams, reminding potential renters to proceed carefully and to consider the overall context: a place that is praised for its community and staff, but with a spectrum of experiences that can hinge on the specific unit, neighbor situation, and the efficiency of management.

In sum, Stonewood Village presents as a place with robust appeal for families and individuals seeking an affordable, family-oriented neighborhood with strong community ties, active and helpful office staff, and responsive maintenance. It is valued for its quiet, clean environment, the proximity to schools, and the amenities that support a comfortable lifestyle. At the same time, residents and prospective renters are advised to temper expectations about wait times for housing, to be mindful of the variability in neighbor dynamics, and to recognize that experiences with management can range from highly positive to problematic. For many, the blend of affordability, community spirit, and a well-kept setting makes Stonewood Village a desirable place to call home, while others may encounter challenges that prompt careful consideration and patience during the housing process.

Located in Henrietta, New York, this area offers a variety of amenities that cater to senior living needs. With restaurants such as Fireside Grill & Sports Bar and Cracker Barrel within close proximity, seniors can enjoy dining out with family and friends. Pharmacies like Wegmans and Walgreens are also conveniently located for easy access to medication. For those who enjoy outdoor activities, parks like Veterans Memorial Park and Mendon Ponds Park provide opportunities for leisurely walks and picnics. Medical facilities such as Strong Fertility Center and URMC Sawgrass Surgical Center ensure quality healthcare services are easily accessible. Additionally, transportation options like Enterprise Rent-A-Car and the Greater Rochester International Airport make travel convenient for seniors looking to explore the surrounding area or visit loved ones. Overall, this part of Henrietta provides a comfortable and convenient environment for seniors to thrive in.

Restaurants

• Fireside Grill & Sports Bar (0.7 miles)
• Cracker Barrel (1.5 miles)
• McDonald's (2 miles)
• Peppermints Restaurant (2 miles)
• Wendy's (2 miles)
• Chick-Fil-A (2.4 miles)
• Red Lobster (2.4 miles)

Pharmacies

• Wegmans (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Wegmans (2.2 miles)
• CVS Pharmacy (4.8 miles)
• Southside Apothecary (5 miles)
• Wegmans (5.1 miles)

Parks

• Veterans Memorial Park (1 miles)
• Mendon Ponds Park (3.4 miles)
• French Road School Playground (4 miles)
• Genesee Valley Park (4.8 miles)
• Highland Park (5.4 miles)
• Cobbs Hill Park (6.4 miles)
• Great Embankment Park (6.4 miles)

Physicians

• Strong Fertility Center (1.2 miles)
• Aair (3.1 miles)
• Marc Johnson Oral Surgery (3.5 miles)
• Dr Shri Noel, MD (3.5 miles)
• Rochester Regional Health Gastroenterology - Pittsford (4 miles)
• Doctors Office (4.1 miles)
• URMC Pain Treatment Center (4.1 miles)

Hospitals

• Strong Memorial Hospital (1.2 miles)
• United Cerbral Palsey (2.6 miles)
• URMC Sawgrass Surgical Center (4.2 miles)
• James P Wilmot Cancer Center (4.8 miles)
• Neuro ICU 8-1200 (4.8 miles)
• Strong Memorial Hospital - Cardiology (4.9 miles)
• University Of Rochester Medical Center Surg/Path Lab (4.9 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3 miles)
• Kung Fu Tea (3.1 miles)
• Midnight Oil (3.9 miles)
• Starbucks (4.9 miles)
• Neutral Ground Coffeehouse (5.8 miles)

Transportation

• Enterprise Rent-A-Car (2 miles)
• Greater Rochester International Airport (ROC) (5.8 miles)

Places of Worship

• Artisan Church (5.7 miles)