3831 East Henrietta Road, Henrietta, NY 14467
For more information about senior living options: (866) 208-4318
Brentland Woods Costs & Pricing
At Brentland Woods, the monthly costs for housing reflect a premium that aligns with the quality of life and amenities offered. For a one-bedroom unit, residents can expect to pay $4,475, which is notably higher than the Monroe County average of $2,907 yet remains competitive when compared to New York State's average of $4,307. In the case of two-bedroom accommodations, Brentland Woods charges $4,785, slightly above both the county's average of $3,300 and matching closely with the state's average price of $4,786. These figures suggest that while Brentland Woods may be priced at a premium compared to local averages, it offers unique benefits and services that justify its costs for discerning residents seeking an exceptional living experience.
| Floor plans | Brentland Woods | Monroe County | New York |
|---|---|---|---|
| 1 Bedroom | $4,475 | $2,907 | $4,307 |
| 2 Bedrooms | $4,785 | $3,300 | $4,786 |
Overall Review of Brentland Woods
Pros
Brentland Woods is a warm, caring community where Dad would thrive.- The staff interactions with residents are genuine and engaging, making it feel like home.
- The staff’s calm, unhurried and attentive approach lends a sense of belonging to residents.
- Their communication with families is outstanding.
- Brentland Woods helped Dad move from sedentary decline to mobility and engagement, and it became the place he called home.
- The campus is beautiful and the staff are among the kindest, most caring, respectful, and loving.
- The facility is clean, the staff are friendly and professional, and there is a rich schedule of activities and services (exercise classes, music, puzzles, movies, transportation, doctor visits, beauty salon, and laundry).
Cons
An outwardly aggressive Pit Bull Mastiff mix at the facility threatens other dogs and masquerades as a service dog.- The animal is a liability to residents as well as the owners.
- The facility is driven by corporate greed, with promises it cannot keep.
- The new management made the mother’s experience as difficult as possible and prioritizes money over dignity.
- Rent was increased after three months, and deposits were taken under questionable terms.
- Customer service is awful and the lack of communication is unprofessional and appalling.
- The office operates only part-time, causing delays and unavailability in emergencies.
Review
Brentland Woods is best suited for families seeking a warm, person-centered assisted living experience where a resident can reconnect with mobility, daily engagement, and a sense of home. The community tends to excel for seniors who value genuinely caring staff, visible family-style interactions, and a programmatic environment that supports social connection, routine health oversight, and convenient services. It functions well for residents who benefit from dependable transportation to appointments, on-site doctor visits, and a steady rhythm of meals, activities, and personal care within a homelike setting. For a parent who thrives on daily interaction with attentive caregivers and a palpable sense of belonging, Brentland Woods delivers to a meaningful degree.
The strongest positives lie in the staff and the culture they cultivate. Families repeatedly highlight compassionate, unhurried care, with staff who engage residents respectfully and create a calm, home-like atmosphere. The facility’s daily life supports, exercise classes, musical visits, puzzles, movies, and a robust activity calendar, help residents reclaim mobility and engagement that may have waned. Documentation of reliable communication with families further reinforces trust, and several reviews recount that a resident’s sense of “home” was restored or reaffirmed. On-site services, three meals daily, laundry, housekeeping, transportation to shopping or appointments, beauty salon access, and straightforward doctor coordination, round out a practical, comprehensive package that allows families to feel confident in daily oversight and safety.
Yet the community presents several meaningful cautions that potential movers should weigh carefully. One review flags a dangerous canine presence on site, a large, aggressive animal masquerading as a service dog, creating real liability and safety concerns for residents and other pet owners. Financial and governance concerns surface in another thread, with accusations of corporate greed, unmet promises, rent increases, and lease terms misrepresented after move-in. Additional friction centers on management continuity and communication: a part-time office presence, difficulty reaching staff in emergencies, and the loss of longtime, trusted team members noted by some families. Taken together, these points suggest that while care quality remains strong, the leadership and policy environment can be unstable and impact resident experience.
These pros and cons do not cancel each other out; they tilt the decision in clear directions depending on priorities. For families prioritizing an engaged, affectionate care team and a robust daily life for a parent, where health oversight, social programming, and practical daily services are clearly provided, Brentland Woods presents a compelling case. The positive impact of attentive staff and a home-like atmosphere can offset concerns about cost or occasional management gaps, particularly when the family remains actively involved in care planning and monitoring. The presence of an on-site doctor, transportation, and a variety of activities can translate into meaningful improvements in function and mood, especially for residents who were previously sedentary or isolated.
However, alternatives should be strongly considered for households with tight budget limits, or where price transparency and contract integrity are non-negotiable. If rent increases, lease misrepresentation, or opaque fee structures are a red flag, or if a family requires consistently available, 24/7 office access and uninterrupted leadership stability, exploring other communities may yield greater peace of mind. The dog safety issue, if not resolved, should prompt serious caution and perhaps a move to a facility with stricter pet controls. For families who demand unwavering consistency in management and staffing, or who need unusually flexible dining or dietary accommodations beyond what Brentland Woods can reliably offer, alternatives may provide a better long-term fit.
In the end, Brentland Woods delivers a persuasive blend of warmth, hands-on care, and health-supportive services that many seniors and families will value highly. The decision hinges on tolerance for the less predictable elements of leadership and policy, and on the primacy given to safety, transparency, and emergency responsiveness. Before making a choice, prospective residents should verify current staffing patterns, request a transparent breakdown of all fees and lease terms, assess how pet policies are enforced and what safety controls exist, and meet with current residents about daily life and response times in emergencies. When these checks align with a love for a genuinely caring, active community, Brentland Woods stands as a strong, practical option worth selecting.
60 resident community capacity
Assisted Living
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Greater Rochester International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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