Village Concepts Retirement Communities

Pros

• Village Concepts provides a top-notch experience with phenomenal leadership.
• Village Concepts' leadership makes a difference.
• Village Concepts truly cares for its residents and employees.
• The owners of Village Concepts care more about people than the bottom line and ensure residents are happy, well cared for, and safe.
• Village Concepts is described as very caring.

Cons

• The reviewer states that line staff such as caregivers and med techs are understaffed, overworked, and undertrained.
• The reviewer claims the executive director Scott is not knowledgeable of his duties and is unable to direct and train his staff.
• The reviewer would absolutely not recommend placing a memory-impaired vulnerable elderly person at Brannan Park Auburn.
• The reviewer notes that they do not have proper medical wellness staff in place.

Review

Village Concepts emerges in these comments as a company with a distinctly positive reputation, grounded in strong leadership and a genuine commitment to people. One reviewer speaks from personal experience, describing their time with Village Concepts as "top notch" and praising the leadership as phenomenal. The sentiment is clear: when you work with Village Concepts, you're engaging with a team that is professional, capable, and worth recommending.

Another voice adds to the praise by calling Village Concepts a company that truly cares for both residents and employees. The emphasis is on the integrity and care embedded in the organization, with the reviewer underscoring that Village Concepts earns their respect and trust through consistent, compassionate action. The message is not just about individual facilities, but about the character of the company as a whole.

Underlying these appreciations is a recurrent emphasis on leadership. A separate commenter stresses that leadership is what makes the difference, noting that the owners of Village Concepts place people before the bottom line. The reviewer highlights that residents are kept happy, well cared for, safe, and able to enjoy life to the best of their ability. A succinct motto emerges from the sentiment: Village Concepts equals "Very Caring," a label that reviewers feel captures the core ethos of the organization.

Yet the reviews also remind readers that experiences can vary by location. While Village Concepts as a brand is celebrated for its people-first approach and attentive leadership, there is a contrasting account tied to a specific facility within the VC family. The Auburn location, Brannan Park, is the subject of a markedly critical perspective. The reviewer describes line staff - caregivers and med techs - as being understaffed, overworked, and undertrained, with issues that appear to trace back to management at the top.

In the same voice, the executive director at Brannan Park, identified as Scott, is described as not being knowledgeable of his duties, making it difficult to direct and train staff. This critique is not merely about day-to-day operations; it reflects a belief that the leadership at Brannan Park has failed to establish the necessary framework for proper care and supervision, at least in the reviewer's experience.

The reviewer's verdict is unequivocal: they would not recommend placing a memory-impaired, vulnerable elderly person at Brannan Park in Auburn. With more than 27 years in the field and experience coordinating programs in many high-end retirement communities, the writer calls for a reevaluation of Brannan Park and notes a lack of proper medical and wellness staffing. The seriousness of these concerns is underscored by the reviewer's extensive background, suggesting that what they observed warrants attention and corrective action.

Taken together, the reviews present a nuanced portrait. Village Concepts as a brand is consistently portrayed as people-focused, led by leaders who prioritize care, safety, and quality of life. This overarching positive image is reinforced by statements that the owners care more about people than the bottom line, and that Village Concepts is defined by its caring culture. However, the Auburn Brannan Park facility stands as a contrasting example within the broader VC framework, illustrating how site-level leadership and staffing can diverge from the company's stated values if not effectively implemented. The overall takeaway is that Village Concepts is highly regarded for its leadership and compassionate approach, while specific facilities may require closer scrutiny and improvement to ensure every resident receives the highest standard of care.

Physicians

• Digestive Health Specialists (0.4 miles)
• Wyman Carl MD (0.4 miles)
• Pediatrics NW (0.5 miles)
• Lateef J Harper MD | Kaiser Permanente (1.1 miles)
• Federal Way Dental (1.3 miles)
• UW Medicine - Valley Women’s Health (4.4 miles)
• Molen Oral & Facial Surgery (5.1 miles)

Hospitals

• St Francis Sleep Disorders Clinic (0.6 miles)
• St. Francis Hospital (0.6 miles)
• St Francis Hospital (0.6 miles)
• Federal Way Community Dialysis (0.7 miles)
• Group Health Cooperative (6.7 miles)
• MultiCare Regional Cancer Center - Tacoma (6.8 miles)

Restaurants

• Wendy's (0.7 miles)
• Del Taco (0.7 miles)
• Jack In The Box (0.8 miles)
• Chick-Fil-A (1 miles)
• McDonald's (1.4 miles)
• Traditional Korean Beef Soup (1.5 miles)
• McDonald's (3.4 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (0.9 miles)
• Dutch Bros Coffee (4.3 miles)
• Starbucks (4.4 miles)
• Auburn Way Big Foot Java (4.5 miles)
• Starbucks (5.1 miles)
• Alfred's Cafe (6.5 miles)

Pharmacies

• Rite Aid (1 miles)
• Angel Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• Cardinal Health (4.7 miles)

Parks

• French Lake Off-Leash Dog Park (1.5 miles)
• Steel Lake Park (1.8 miles)
• Dash Point State Park (4.2 miles)
• Saltwater State Park (5.2 miles)
• Lakeland Hills Park (6 miles)
• Sunset Park (6.4 miles)
• Lea Hill Park (6.9 miles)

Places of Worship

• St Theresa's Church (2.9 miles)
• Church Of The Nazarene Auburn (5.3 miles)
• Holy Spirit Parish (6.8 miles)
• Christ Episcopal Church (6.8 miles)
• Bethlehem Baptist Church (7.3 miles)

Theaters

• Regal Auburn (3.8 miles)
• Grand Cinema (6.5 miles)
• AMC Kent Station 14 (7.2 miles)

Transportation

• U-Haul Moving & Storage (4.7 miles)