Hallmark Manor in Federal Way, WA
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32300 First Avenue South, Federal Way, WA 98003
For more information about senior living options: (844) 490-3973
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The therapy team is wonderful to work with. The service is fabulous. Hallmark Manor's staff are kind, friendly, and compassionate, and the facility is bright, clean, and well lit. Interactions with the staff are pleasant and informative for families. The staff are polite and consistently concerned about residents' comfort. Hallmark Manor is a great place with awesome staff. The day staff are kind and helpful, and the activities are engaging for residents. The facility is fairly well maintained, with friendly nurses and clean rooms. The staff are amazing and take great care of residents. Hallmark Manor provides excellent care; the staff are professional, attentive, and accommodating. The facility feels like a home away from home, with a warm, friendly atmosphere and enjoyable activities. Hallmark Manor is a top choice for care, with clean facilities, good meals, and caring staff.
A reviewer described Hallmark Manor as a horror story for rehab and hospice, with care that was well below par. Another reviewer said the facility stinks due to a lack of nurses, horrendous food, and unskilled CNAs, with upper management appearing clueless and treating patients poorly. One review noted an overall bad experience, citing understaffing and staff going through the motions, plus rooms that were not kept clean and bedsheets left off. A commenter criticized management's professionalism after the administrator was transferred to a private cell phone. A reviewer stated they would not allow anyone they loved to stay at Hallmark Manor. A complaint mentioned trouble settling the final bill and missing credits on their account.Hallmark Manor in Federal Way is best suited for seniors who need skilled nursing with a strong emphasis on rehabilitation and an engaged, activity-rich environment. The campus earns high marks for therapy teams that push for real progress - often turning rehab into meaningful mobility gains and safe discharges home. Families report wound care and physical therapy that produce measurable improvements, backed by cheerful, hands-on nursing staff who are available, personable, and responsive. The setting feels bright, clean, and resident-centered, with a consistent emphasis on daily activities, social programming, and family involvement. This is a home-like option where a resident's comfort, dignity, and participation come first, and where the care team actively coordinates with families to keep everyone informed.
At the same time, this community may demand alternatives for certain residents. Those who require a uniform, steady staffing presence around the clock - particularly overnight - or who have experienced chronic understaffing elsewhere may want to look at other facilities. Families seeking a newer, more modern build with ultra-sleek design or those needing specialized dementia care with very high supervision will want to compare options. Administrative accountability, billing transparency, and consistent postoperative or long-term care management are other areas where some families have encountered friction, so any resident with a history of billing disputes or repeated administration-style issues should investigate those processes carefully before committing.
The principal strengths - exceptional therapy, attentive nursing, and a clean, welcoming atmosphere - often offset the more challenging realities noted in a minority of reviews. The rehab and therapy teams are repeatedly praised for motivating patients, helping them regain function, and enabling timely return to home settings. Cleanliness and odor control are frequently highlighted, with residents and families mentioning pleasant dining rooms, bright hallways, and a genuine sense of care displayed by staff across shifts. Social workers and activity staff are cited as valuable advocates, coordinating non-medical supports and ensuring residents stay engaged. When these pros align with a family's goals - recovering mobility, managing pain, maintaining dignity - the overall experience tends to feel cohesive and constructive.
However, the community is not without its caveats. Several reviews flag concerns about staffing levels during certain shifts and the impact this can have on call lights, timely assistance, or the ability to secure extra chairs or supplies promptly. A few families describe administrative hurdles, billing misunderstandings, or a perception that some days run more smoothly than others, depending on who is in charge. These issues can erode confidence, particularly for families navigating complex medical needs or long-term care plans. The most dramatic negative anecdotes - though not universal - serve as a sober reminder that experience can vary by unit, shift, and leadership moment.
For rehab-focused decisions, Hallmark Manor stands out. The facility routinely earns praise for moving residents from hospital to home with functional gains and clear progress stories, and many residents leave with improved mobility and better pain control. The social program, activities, and family-friendly policies also emerge as distinctive positives, creating a sense of community that can help residents feel valued and less isolated. Yet the practical burden of occasional staffing gaps and administrative friction cannot be ignored. Families that prize every-day reliability - especially around call lights, room maintenance, and financial clarity - may want to verify current staffing levels, communicate expectations upfront, and tour during different shifts to gauge consistency.
In practical terms, the decision hinges on priorities. If rehab quality, STAFF-ROST continuity, and a warm, responsive environment are the top criteria, Hallmark Manor is a compelling choice worth pursuing vigorously: meet the therapy team, observe a meal service, and ask hard questions about after-hours coverage and billing practices. If, instead, the determining factors are a uniformly high staffing ratio across every shift, uninterrupted administrative accountability, or a cutting-edge facility with the most modern design, it pays to compare alternative options and request specific references. Hallmark Manor is a strong candidate in Federal Way for families seeking effective rehabilitation, compassionate care, and a homey atmosphere - provided diligence is applied to staffing and administrative clarity.
147 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Seattle-Tacoma International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hallmark Manor is an assisted living community located in the peaceful city of Federal Way, WA. Our community offers a wide range of amenities and care services to ensure that our residents feel comfortable, supported, and engaged.
For those looking to enhance their physical appearance, we have an on-site beauty salon where residents can enjoy various beauty treatments. Our residents can also relax in their fully furnished apartments featuring cable or satellite TV for entertainment.
At Hallmark Manor, we provide community-operated transportation to help our residents with their daily errands and appointments. We also offer a computer center and Wi-Fi/high-speed internet access for those who wish to stay connected with their loved ones or explore the digital world.
Our dining room offers restaurant-style meals prepared by our professional chefs. We cater to special dietary restrictions and offer diabetes-friendly meal options. For added convenience, we have kitchenettes in each apartment for residents who prefer to prepare their own meals.
To keep our residents active and engaged, we have a fitness room and wellness center where they can participate in exercise programs designed specifically for seniors. Our gaming room and small library provide additional opportunities for leisure activities. Residents can also enjoy the outdoors in our garden or outdoor spaces.
We understand the importance of maintaining mental wellness, which is why we offer a mental wellness program that focuses on promoting emotional well-being among our residents.
Our 24-hour call system ensures that assistance is always available when needed. Our caring staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided to ensure the safety and well-being of our residents.
Additionally, Hallmark Manor is surrounded by various amenities within close proximity. Residents have easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Hallmark Manor in Federal Way, WA, we strive to create a vibrant and supportive community where our residents can enjoy their retirement years to the fullest.
This part of Federal Way, Washington, offers a variety of conveniences and amenities that may appeal to seniors looking for a comfortable and well-equipped community. With multiple physicians' offices, pharmacies, and hospitals in close proximity, residents have easy access to healthcare services. The presence of parks like French Lake Off-Leash Dog Park and Steel Lake Park provides opportunities for outdoor recreation and relaxation. There are also several dining options ranging from fast food to traditional Korean cuisine. For those who enjoy coffee, there are several cafes nearby including Starbucks and Dutch Bros Coffee. Places of worship like St Theresa's Church and Holy Spirit Parish offer spiritual fulfillment for those seeking a religious community. Additionally, transportation options such as U-Haul Moving & Storage and Angle Lake Station make it convenient for seniors to get around the area with ease.
Hallmark Manor is located at 32300 First Avenue South, Federal Way, WA 98003 in King County, Washington
Hallmark Manor on seniors.fyi includes 8 photos including images showing landscaping, dining, interior, bedroom, trees, living room, chandelier, decor, and more.
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Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
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Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention