Hallmark Manor

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  • Interior

    A well-appointed dining room with a large table and elegant chairs, adorned by a chandelier.

  • Decor

    A spacious dining area with elegantly set tables, adorned with chandeliers and floral decor.

  • Living Room

    A cozy living room with comfortable sofas, a coffee table, and a cabinet.

  • Building

    A suburban building with a landscaped entrance surrounded by trees and bushes.

  • Bedroom

    A well-organized hospital room with a single bed and simple furnishings.

  • Trees

    A well-maintained garden with a gazebo and a paved pathway surrounded by lush greenery.

  • Artwork

    A cozy living room with a sofa, bookshelves, and religious decor.

Hallmark Manor

32300 First Avenue South, Federal Way, WA 98003

For more information about senior living options: (844) 490-3973

3.5 from 13 reviews
5 stars
7
4 stars
0
3 stars
2
2 stars
0
1 stars
4

Skilled Nursing Facility

Overall Review of Hallmark Manor

Pros

  • pro The management staff at Hallmark Manor quickly developed a game plan for the well-being of residents, ensuring their comfort and care.
  • pro Residents appear happy, and the facility offers live music and engaging events, contributing to a positive atmosphere.
  • pro The nursing staff is described as professional, caring, and attentive to residents' needs during challenging times like the COVID crisis.
  • pro Hallmark Manor has an excellent social program that significantly improves residents’ quality of life and happiness.
  • pro Residents receive personalized attention from both the nursing staff and support services, leading to positive care experiences.
  • pro The facility maintains cleanliness, with housekeeping consistently taking pride in their work to keep rooms organized and odor-free.
  • pro Special activities and events are enjoyed by residents, creating memorable moments for them and their families.
  • pro Many family members express gratitude for the compassionate care provided by Hallmark Manor's staff during difficult transitions.
  • pro The dining experience at Hallmark Manor is described as enjoyable, with varied menus that residents appreciate greatly.
  • pro Former residents have successfully recovered due to the dedicated efforts of the rehab therapy staff, showcasing effective rehabilitation programs at the facility.

Cons

  • pro The facility was described as having "horrendous food" and a "lack of skilled CNAs."
  • pro There were complaints about a lack of nurses and poor treatment of patients.
  • pro The reviewer mentioned that the staff seemed "understaffed and stretched very thin" during their experience.
  • pro Several visits resulted in finding unsatisfactory conditions, such as unmade beds and inadequate cleaning of rooms.
  • pro Communication with management was frustrating, with claims that they do not listen or care about patient well-being.
  • pro The administration faced criticism for difficulties in settling final bills and inaccuracies in billing credits.
  • pro Overall, some staff members were perceived as just "going through the motions" rather than providing attentive care.

Review

Hallmark Manor has garnered a range of feedback from families who have experienced the care and services provided at this facility. The sentiments expressed by relatives reflect both gratitude and disappointment, painting a complex picture of the nursing home experience. Many families acknowledge the challenges associated with placing loved ones in assisted living environments; however, various reviewers have shared heartwarming accounts of their positive experiences, attributing significant improvements in their family members’ well-being to the attentive staff.

Numerous reviews highlight the professionalism and compassion exhibited by Hallmark Manor's staff. Families commend team members such as nurses, social service providers, and administrative personnel for their dedication to providing high-quality care. Specific acknowledgments were given to individual staff members whose efforts greatly contributed to the comfort and happiness of residents. For instance, one reviewer praised Nisha, Lilly, Janine, and other caregivers for their exceptional commitment that helped ensure a smooth transition for an elderly father arriving at the facility. Reviews consistently mention clean facilities where residents appear happy and engaged; many noted enjoyable activities like live music events that promote a vibrant community atmosphere.

Families transitioning loved ones into Hallmark Manor sometimes do so with hesitations stemming from previous experiences in less-than-ideal nursing homes. One reviewer recounted how their mother had suffered in a prior institution but found comfort within Hallmark’s walls due to its effective pain management strategy and engaging social programs. This sentiment resonates throughout several testimonials where individuals express relief that their loved ones' health needs are being met promptly while also enjoying recreational activities—an essential aspect of maintaining mental health.

Conversely, not all experiences have been positive. Some families voiced concerns regarding overall staffing levels and responsiveness from management when issues arose. A couple of reviews criticized apparent understaffing that led to lapses in care quality. One notable account described how despite encountering some dedicated staff members, others seemed detached or unfocused on delivering personalized attention to residents' needs. Cleanliness was another frequent concern among dissatisfied reviewers who reported unkempt rooms or inadequate housekeeping efforts during their visits.

The dining experience was another topic discussed across several reviews; while some found meals pleasant with good variety, others offered conflicting insights about food quality and meal service consistency. Positive experiences recounted moments spent enjoying meals together in beautifully appointed dining areas that fostered family engagement while negative narratives focused on perceived inadequacies in meal preparation or presentation.

Overall satisfaction varied significantly among families navigating care options at Hallmark Manor; those with favorable outcomes frequently expressed profound gratitude towards staff members who made meaningful connections with residents—stressing that these relationships contributed substantially toward emotional support during difficult transitions. However, contrasting opinions reflected frustrations driven by systemic issues such as inadequate staffing ratios or poor administrative communication surrounding billing concerns—a factor repeatedly cited as distressing during an already challenging time for families dealing with aging relatives needing increased support.

In conclusion, while Hallmark Manor is lauded by many for its caring environment fostered by committed staff who prioritize resident wellness through attentive service options—including engaging social programs—the facility also faces criticisms stemming from inconsistent care quality attributed partly due to alleged understaffing realities impacting daily operations. As prospective residents look upon these evaluations elucidating both commendable experiences steeped alongside discontentment concerning certain operational aspects within Hallmark Manor’s framework ultimately highlights complexities present when placing loved ones within assisted living facilities—illustrating how vital it is for continuing improvements to enhance resident life quality significantly amidst ongoing industry challenges facing eldercare providers today.

Features

Housing

  • 147 resident community capacity 147 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Seattle-Tacoma International (9 miles away) Seattle-Tacoma International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Hallmark Manor is an assisted living community located in the peaceful city of Federal Way, WA. Our community offers a wide range of amenities and care services to ensure that our residents feel comfortable, supported, and engaged.

For those looking to enhance their physical appearance, we have an on-site beauty salon where residents can enjoy various beauty treatments. Our residents can also relax in their fully furnished apartments featuring cable or satellite TV for entertainment.

At Hallmark Manor, we provide community-operated transportation to help our residents with their daily errands and appointments. We also offer a computer center and Wi-Fi/high-speed internet access for those who wish to stay connected with their loved ones or explore the digital world.

Our dining room offers restaurant-style meals prepared by our professional chefs. We cater to special dietary restrictions and offer diabetes-friendly meal options. For added convenience, we have kitchenettes in each apartment for residents who prefer to prepare their own meals.

To keep our residents active and engaged, we have a fitness room and wellness center where they can participate in exercise programs designed specifically for seniors. Our gaming room and small library provide additional opportunities for leisure activities. Residents can also enjoy the outdoors in our garden or outdoor spaces.

We understand the importance of maintaining mental wellness, which is why we offer a mental wellness program that focuses on promoting emotional well-being among our residents.

Our 24-hour call system ensures that assistance is always available when needed. Our caring staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided to ensure the safety and well-being of our residents.

Additionally, Hallmark Manor is surrounded by various amenities within close proximity. Residents have easy access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

At Hallmark Manor in Federal Way, WA, we strive to create a vibrant and supportive community where our residents can enjoy their retirement years to the fullest.

Nearby Places of Interest

This part of Federal Way, Washington, offers a variety of conveniences and amenities that may appeal to seniors looking for a comfortable and well-equipped community. With multiple physicians' offices, pharmacies, and hospitals in close proximity, residents have easy access to healthcare services. The presence of parks like French Lake Off-Leash Dog Park and Steel Lake Park provides opportunities for outdoor recreation and relaxation. There are also several dining options ranging from fast food to traditional Korean cuisine. For those who enjoy coffee, there are several cafes nearby including Starbucks and Dutch Bros Coffee. Places of worship like St Theresa's Church and Holy Spirit Parish offer spiritual fulfillment for those seeking a religious community. Additionally, transportation options such as U-Haul Moving & Storage and Angle Lake Station make it convenient for seniors to get around the area with ease.

Physicians

  • Lateef J Harper MD | Kaiser Permanente (0.1 miles)
  • Wyman Carl MD (0.8 miles)
  • Digestive Health Specialists (1.1 miles)
  • Federal Way Dental (1.3 miles)
  • Pediatrics NW (1.4 miles)
  • UW Medicine - Valley Women’s Health (4.9 miles)
  • Molen Oral & Facial Surgery (5.5 miles)

Parks

  • French Lake Off-Leash Dog Park (0.5 miles)
  • Steel Lake Park (1.7 miles)
  • Dash Point State Park (3.5 miles)
  • Saltwater State Park (4.4 miles)
  • Lakeland Hills Park (6.9 miles)
  • Johnson Pit #30, Earthworks Park (7 miles)
  • Lea Hill Park (7.3 miles)

Pharmacies

  • Rite Aid (0.9 miles)
  • Angel Pharmacy (1.1 miles)
  • CVS Pharmacy (1.5 miles)
  • Rite Aid (1.6 miles)
  • Walgreens (2.5 miles)
  • Walgreens (2.6 miles)
  • Walgreens (5.4 miles)

Restaurants

  • Chick-Fil-A (0.9 miles)
  • Traditional Korean Beef Soup (1.1 miles)
  • McDonald's (1.4 miles)
  • Wendy's (1.7 miles)
  • Del Taco (1.7 miles)
  • Jack In The Box (1.8 miles)
  • McDonald's (4.1 miles)

Hospitals

  • St Francis Sleep Disorders Clinic (1.4 miles)
  • St. Francis Hospital (1.4 miles)
  • St Francis Hospital (1.6 miles)
  • Federal Way Community Dialysis (1.7 miles)
  • Group Health Cooperative (6.7 miles)
  • MultiCare Regional Cancer Center - Tacoma (6.7 miles)

Cafes

  • Starbucks (1.5 miles)
  • Starbucks (1.8 miles)
  • Dutch Bros Coffee (4.9 miles)
  • Starbucks (5.1 miles)
  • Auburn Way Big Foot Java (5.1 miles)
  • Starbucks (5.8 miles)
  • Alfred's Cafe (6.7 miles)

Places of Worship

  • St Theresa's Church (2.4 miles)
  • Church Of The Nazarene Auburn (6 miles)
  • Holy Spirit Parish (6.5 miles)
  • Christ Episcopal Church (6.7 miles)
  • Bethlehem Baptist Church (7.8 miles)

Theaters

  • Regal Auburn (4.4 miles)
  • Grand Cinema (6.4 miles)
  • AMC Kent Station 14 (6.8 miles)

Transportation

  • U-Haul Moving & Storage (5.4 miles)
  • Angle Lake Station (7.8 miles)

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