Hallmark Manor

Pros

• The management staff at Hallmark Manor quickly developed a game plan for the well-being of residents, ensuring their comfort and care.
• Residents appear happy, and the facility offers live music and engaging events, contributing to a positive atmosphere.
• The nursing staff is described as professional, caring, and attentive to residents' needs during challenging times like the COVID crisis.
• Hallmark Manor has an excellent social program that significantly improves residents’ quality of life and happiness.
• Residents receive personalized attention from both the nursing staff and support services, leading to positive care experiences.
• The facility maintains cleanliness, with housekeeping consistently taking pride in their work to keep rooms organized and odor-free.
• Special activities and events are enjoyed by residents, creating memorable moments for them and their families.
• Many family members express gratitude for the compassionate care provided by Hallmark Manor's staff during difficult transitions.
• The dining experience at Hallmark Manor is described as enjoyable, with varied menus that residents appreciate greatly.
• Former residents have successfully recovered due to the dedicated efforts of the rehab therapy staff, showcasing effective rehabilitation programs at the facility.

Cons

• The facility was described as having "horrendous food" and a "lack of skilled CNAs."
• There were complaints about a lack of nurses and poor treatment of patients.
• The reviewer mentioned that the staff seemed "understaffed and stretched very thin" during their experience.
• Several visits resulted in finding unsatisfactory conditions, such as unmade beds and inadequate cleaning of rooms.
• Communication with management was frustrating, with claims that they do not listen or care about patient well-being.
• The administration faced criticism for difficulties in settling final bills and inaccuracies in billing credits.
• Overall, some staff members were perceived as just "going through the motions" rather than providing attentive care.

Review

Hallmark Manor has garnered a range of feedback from families who have experienced the care and services provided at this facility. The sentiments expressed by relatives reflect both gratitude and disappointment, painting a complex picture of the nursing home experience. Many families acknowledge the challenges associated with placing loved ones in assisted living environments; however, various reviewers have shared heartwarming accounts of their positive experiences, attributing significant improvements in their family members’ well-being to the attentive staff.

Numerous reviews highlight the professionalism and compassion exhibited by Hallmark Manor's staff. Families commend team members such as nurses, social service providers, and administrative personnel for their dedication to providing high-quality care. Specific acknowledgments were given to individual staff members whose efforts greatly contributed to the comfort and happiness of residents. For instance, one reviewer praised Nisha, Lilly, Janine, and other caregivers for their exceptional commitment that helped ensure a smooth transition for an elderly father arriving at the facility. Reviews consistently mention clean facilities where residents appear happy and engaged; many noted enjoyable activities like live music events that promote a vibrant community atmosphere.

Families transitioning loved ones into Hallmark Manor sometimes do so with hesitations stemming from previous experiences in less-than-ideal nursing homes. One reviewer recounted how their mother had suffered in a prior institution but found comfort within Hallmark’s walls due to its effective pain management strategy and engaging social programs. This sentiment resonates throughout several testimonials where individuals express relief that their loved ones' health needs are being met promptly while also enjoying recreational activities—an essential aspect of maintaining mental health.

Conversely, not all experiences have been positive. Some families voiced concerns regarding overall staffing levels and responsiveness from management when issues arose. A couple of reviews criticized apparent understaffing that led to lapses in care quality. One notable account described how despite encountering some dedicated staff members, others seemed detached or unfocused on delivering personalized attention to residents' needs. Cleanliness was another frequent concern among dissatisfied reviewers who reported unkempt rooms or inadequate housekeeping efforts during their visits.

The dining experience was another topic discussed across several reviews; while some found meals pleasant with good variety, others offered conflicting insights about food quality and meal service consistency. Positive experiences recounted moments spent enjoying meals together in beautifully appointed dining areas that fostered family engagement while negative narratives focused on perceived inadequacies in meal preparation or presentation.

Overall satisfaction varied significantly among families navigating care options at Hallmark Manor; those with favorable outcomes frequently expressed profound gratitude towards staff members who made meaningful connections with residents—stressing that these relationships contributed substantially toward emotional support during difficult transitions. However, contrasting opinions reflected frustrations driven by systemic issues such as inadequate staffing ratios or poor administrative communication surrounding billing concerns—a factor repeatedly cited as distressing during an already challenging time for families dealing with aging relatives needing increased support.

In conclusion, while Hallmark Manor is lauded by many for its caring environment fostered by committed staff who prioritize resident wellness through attentive service options—including engaging social programs—the facility also faces criticisms stemming from inconsistent care quality attributed partly due to alleged understaffing realities impacting daily operations. As prospective residents look upon these evaluations elucidating both commendable experiences steeped alongside discontentment concerning certain operational aspects within Hallmark Manor’s framework ultimately highlights complexities present when placing loved ones within assisted living facilities—illustrating how vital it is for continuing improvements to enhance resident life quality significantly amidst ongoing industry challenges facing eldercare providers today.

This part of Federal Way, Washington, offers a variety of conveniences and amenities that may appeal to seniors looking for a comfortable and well-equipped community. With multiple physicians' offices, pharmacies, and hospitals in close proximity, residents have easy access to healthcare services. The presence of parks like French Lake Off-Leash Dog Park and Steel Lake Park provides opportunities for outdoor recreation and relaxation. There are also several dining options ranging from fast food to traditional Korean cuisine. For those who enjoy coffee, there are several cafes nearby including Starbucks and Dutch Bros Coffee. Places of worship like St Theresa's Church and Holy Spirit Parish offer spiritual fulfillment for those seeking a religious community. Additionally, transportation options such as U-Haul Moving & Storage and Angle Lake Station make it convenient for seniors to get around the area with ease.

Physicians

• Lateef J Harper MD | Kaiser Permanente (0.1 miles)
• Wyman Carl MD (0.8 miles)
• Digestive Health Specialists (1.1 miles)
• Federal Way Dental (1.3 miles)
• Pediatrics NW (1.4 miles)
• UW Medicine - Valley Women’s Health (4.9 miles)
• Molen Oral & Facial Surgery (5.5 miles)

Parks

• French Lake Off-Leash Dog Park (0.5 miles)
• Steel Lake Park (1.7 miles)
• Dash Point State Park (3.5 miles)
• Saltwater State Park (4.4 miles)
• Lakeland Hills Park (6.9 miles)
• Johnson Pit #30, Earthworks Park (7 miles)
• Lea Hill Park (7.3 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Angel Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (5.4 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• Traditional Korean Beef Soup (1.1 miles)
• McDonald's (1.4 miles)
• Wendy's (1.7 miles)
• Del Taco (1.7 miles)
• Jack In The Box (1.8 miles)
• McDonald's (4.1 miles)

Hospitals

• St Francis Sleep Disorders Clinic (1.4 miles)
• St. Francis Hospital (1.4 miles)
• St Francis Hospital (1.6 miles)
• Federal Way Community Dialysis (1.7 miles)
• Group Health Cooperative (6.7 miles)
• MultiCare Regional Cancer Center - Tacoma (6.7 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (4.9 miles)
• Starbucks (5.1 miles)
• Auburn Way Big Foot Java (5.1 miles)
• Starbucks (5.8 miles)
• Alfred's Cafe (6.7 miles)

Places of Worship

• St Theresa's Church (2.4 miles)
• Church Of The Nazarene Auburn (6 miles)
• Holy Spirit Parish (6.5 miles)
• Christ Episcopal Church (6.7 miles)
• Bethlehem Baptist Church (7.8 miles)

Theaters

• Regal Auburn (4.4 miles)
• Grand Cinema (6.4 miles)
• AMC Kent Station 14 (6.8 miles)

Transportation

• U-Haul Moving & Storage (5.4 miles)
• Angle Lake Station (7.8 miles)