Avalon Care Center – Federal Way
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Outdoors
Decor
Building
Trees
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Seating Area
Television
Exercise Equipment
135 South 336th Street, Federal Way, WA 98003
For more information about senior living options: (844) 490-3973
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The facility is clean, well-organized, and comfortable, giving families peace of mind about safety. The staff are incredible, going above and beyond to provide exceptional care. The admissions coordinator Helen is extremely helpful and caring. Avalon Federal Way treats patients like family. The admissions process is smooth, handled with care, efficiency, and compassion. The facility offers complimentary transportation to hospital appointments. The PT and OT teams are energetic and supportive in recovery. The grounds and common areas are cheerful and well-kept. The front desk staff provide a welcoming and efficiently run experience.
One reviewer described the facility as dirty and said the nurses didn't pay attention to patients. Several reviews criticized the food as horrible and not palatable. Multiple accounts reported long delays in call light responses, sometimes 30?45 minutes. There were claims that outside contractors disrupted residents' sleep and care with erratic schedules. Some reviewers reported bedsores, significant weight loss, or other deterioration attributed to poor care. Families warned not to send loved ones there due to lack of care and even deaths linked to neglect. A reviewer alleged unauthorized charges billed to a family member's credit card. Language barriers and perceived insensitivity from staff were noted in some reviews.Avalon Federal Way is best suited for families seeking a rehab-forward environment with attentive admissions support and practical, facility-based care. The community shines for post-acute recovery needs - after surgery, stroke, or other acute events - where private rooms, organized surroundings, and coordinated transport to external appointments matter. For families who value a hospital-like efficiency in admissions and strong on-site therapy services, Avalon can feel like a homier, more personal extension of the hospital. It is especially appealing when hospice coordination and active family involvement are anticipated, given the frequent praise for responsive admission staff and the integration with external providers. Those priorities make Avalon a sound choice, provided the surrounding care plan remains consistently solid.
On the upside, patients and families repeatedly highlight the mechanics that truly move recovery forward: a clean, orderly setting, and a workforce that frequently earns commendations for kindness, professionalism, and attentiveness. The admissions team - often named as a standout - facilitates smooth transitions, and front-desk staff are cited as reliable touchpoints. The clinical core - nurses, CNAs, and therapy teams - receives regular accolades for compassionate care, with physical and occupational therapy described as capable and encouraging. When the facility operates at its best, the atmosphere feels welcoming, and families report being kept in the loop about progress and next steps. For families prioritizing transparent, hands-on care plans, Avalon can deliver meaningful peace of mind.
The flip side is that multiple reviews document serious, ongoing quality gaps that can undermine trust and overwhelm the positives. Inter-departmental communication can be inconsistent, and outside contractors - while sometimes excellent - are sometimes cited as disruptive or poorly coordinated with the patient's schedule. Sleep disruption from therapy logistics, missed appointments, and uneven transportation services to medical visits surface as recurring headaches. Several accounts describe calls for assistance that arrive late, or not at all, which is especially troubling for residents who rely on called lights and timely help. Food quality appears variable, and several families recount lapses in basic daily care - baths, showers, and personal attention - that raise legitimate safety and dignity concerns. The spectrum is wide: some residents thrive, but others experience distressing neglect or disorganization.
Those contradictions matter in practice because Avalon's strongest levers are exactly what families need during delicate recovery phases: skilled rehab, proactive admissions navigation, and a generally clean, safe environment. When therapy teams are aligned and nurses stay engaged, measurable gains in mobility and independence can be achieved. Yet the same facility that delivers stellar rehab results can falter if scheduling, communication, or staffing consistency collapse. In essence, the pros are real and potent, but they are contingent on stable operations and reliable care coordination day to day. This creates a meaningful risk for families who cannot tolerate repeated service gaps or inconsistent routines.
Families should consider alternatives if the priority is a consistently high level of daily responsiveness and language-access support. Those whose loved ones require steady, straightforward routines, reliable feeding and hydration management, or cultures with language needs may find Avalon's mixed experiences more challenging to manage. Tours should probe actual staffing levels on weekends and evenings, request to speak with current residents about call-light response times, and press for a detailed outline of the therapy schedule and transportation logistics. Check recent state surveys and incident logs to gauge whether the facility is closing the gap between good intentions and daily execution. In short, Avalon can be an excellent choice for rehab-focused care with strong administrative support, but a cautious evaluator will verify consistency before committing.
The bottom line is practical and actionable: Avalon Federal Way can be a strong fit when recovery needs are clear and the care team operates cohesively, but serious inconsistencies have appeared in the reviews that cannot be ignored. For families, the decision hinges on risk tolerance for variability in day-to-day care and the ability to enforce a rigorous care plan. If reassurance comes from a tightly managed, well-communicated program with dependable therapy and dependable call-response, Avalon earns serious consideration. If, instead, reliability, language accessibility, and consistent daily care are non-negotiable, it is prudent to explore other options while leveraging Avalon's strengths in admissions and rehabilitation as a measure of what to demand from any chosen facility.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Seattle-Tacoma International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour nursing24-hour nursing is important for seniors because it provides round-the-clock medical care and support, ensuring their health and safety are consistently monitored and attended to. This level of care can help prevent emergencies, manage chronic conditions, and provide peace of mind for both seniors and their families. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Avalon Care Center – Federal Way in Federal Way, WA is an assisted living community that offers a variety of amenities and services to meet the needs of its residents. The community features a beauty salon where residents can take care of their grooming needs, as well as cable or satellite TV for entertainment. Community operated transportation is available for those who need assistance getting around, and there is also a computer center for residents to use.
The dining room offers restaurant-style dining with delicious meals prepared and served by the staff. There is also a kitchenette available for those who prefer to prepare their own meals. Housekeeping services are provided to ensure that the community remains clean and comfortable for all residents.
Avalon Care Center – Federal Way has many spaces for leisure and relaxation, including a fitness room, gaming room, small library, and outdoor garden. Private bathrooms are included in each residence for convenience and privacy. The community also offers move-in coordination services to assist new residents with settling into their new home.
For communication needs, telephone service and Wi-Fi/high-speed internet are available throughout the community. Transportation arrangements can be made for non-medical purposes, as well as transportation to doctors' appointments.
In terms of care services, Avalon Care Center – Federal Way provides 24-hour call system and nursing supervision to ensure that residents have access to assistance whenever they need it. Activities of daily living assistance is offered, including help with bathing, dressing, and transfers. Medication management is provided by trained staff members. Special dietary restrictions are accommodated, including diabetes diets.
There are plenty of activities available at Avalon Care Center – Federal Way to keep residents engaged and entertained. Concierge services are provided to assist with any special requests or needs. Fitness programs are offered along with scheduled daily activities such as planned day trips and resident-run activities.
The location of Avalon Care Center – Federal Way is ideal, with several nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for the convenience of residents and their families.
Avalon Care Center – Federal Way is located at 135 South 336th Street, Federal Way, WA 98003 in King County, Washington
Avalon Care Center – Federal Way on seniors.fyi includes 9 photos including images showing landscaping, seating area, interior, television, decor, outdoors, architecture, theater, and more.
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Interior
Outdoors
Decor
Building
Trees
Landscaping
Seating Area
Television
Exercise Equipment
