Avalon Care Center – Federal Way

Pros

• The staff at Avalon Care Center is kind and attentive, providing great care to the patients.
• Many residents appreciate the cleanliness and spaciousness of their rooms, along with personal amenities like TVs and closets.
• The food served at Avalon is often described as tasty and enjoyable.
• Physical therapy (PT) and occupational therapy (OT) are highly praised for their effectiveness and quality of service.
• Families have noted exceptional support from the front office staff, social workers, and activity directors during the transition process for loved ones.
• Overall, many reviewers have had a positive experience during their stay or with their loved ones’ care at Avalon, highlighting a pleasant environment and engaging activities available to residents.

Cons

• The staff, with few exceptions, have little interest in caring for their patients, and call lights take an average of 30 to 45 minutes to be answered.
• The food is bad, and there is little concern for providing a diet that meets patient needs.
• The hallway smelled badly, and the patient's hygiene was inadequate, with reports of infrequent showers.
• A patient had bruises and a thick scab on her leg, indicating a lack of attentive care.
• There are concerns about the use of harsh chemicals and ingredients in personal care products that could cause adverse reactions, particularly around sensitive areas like the eyes.
• While the facility may appear nice on the surface, it has been described as a depressing environment by at least one reviewer who felt neglected.
• Despite being in a seemingly pleasant setting, one patient's family was disappointed with the lack of therapy received during a critical recovery period.

Review

Avalon Care Center elicits a range of experiences from its residents and their families, highlighting both commendable aspects of care as well as significant areas for improvement. The facility appears to be well-received by several patients, who praise the kindness and attentiveness of the staff. For instance, one resident expresses appreciation for the helpfulness of nurses like Jeri, noting that they assist with daily tasks such as making beds and managing dietary needs, especially in relation to diabetes. Many reviews share positive sentiments regarding the spacious rooms equipped with amenities like personal TVs and ample storage space, creating a comfortable living environment.

Food quality also garners mixed reviews at Avalon Care Center; while some residents enjoy tasty meals—such as cheesy ravioli with meat sauce—others contend that the dining options leave much to be desired. One reviewer mentions that food was "OK" but not particularly remarkable, suggesting an inconsistency in meal preparation or menu variety. Unfortunately, this inconsistency is echoed in critiques regarding overall care provided by the staff. While some reviewers commend specific team members for their outstanding dedication to patient welfare, others express disappointment with the lack of attentiveness from many staff members.

Several negative accounts emerge concerning response times to call lights, which reportedly can take 30 to 45 minutes for assistance to arrive. Such delays contribute to feelings of neglect among patients who rely on timely support for their needs. One reviewer described a disheartening scene upon visiting a loved one and witnessing unsatisfactory hygiene conditions alongside inadequate attention from caregivers. Concerns about cleanliness are raised throughout multiple reviews; these allude not just to general maintenance but also highlight issues regarding personal care standards afforded to residents.

Training deficiencies among staff appear evident, particularly when it comes to English proficiency among caregivers relating to communication barriers with patients and family members. One account draws attention specifically to poor practices involving cleansing products containing harmful ingredients like Diazolidinyl urea—raising ethical questions surrounding patient safety and appropriate usage of topical treatments within nursing facilities. Such issues underscore potential systemic problems within Avalon Care Center's approach toward training personnel in delivering safe and effective care.

Conversely, several families have shared glowing feedback about their experiences at Avalon Care Center during critical rehabilitation phases following medical events such as strokes or acute illnesses. Patients often describe feeling cared for by compassionate aides and therapists who provide personalized support tailored towards meeting recovery goals. Families report being impressed by administrative staff who guide them through complex procedures related to admissions and paperwork—evidence of sincere dedication resonating throughout various levels within the organization.

In conclusion, while Avalon Care Center presents a compelling option for long-term or short-term rehab services featuring attractive facilities and moments of exceptional personal care delivery, it also grapples with significant challenges affecting operational consistency across its caregiving spectrum. Patrons should weigh these contrasting anecdotes carefully before making decisions centered around placements or transfers into this environment—a nuanced perspective revealing both commendations worthy of recognition alongside serious considerations demanding urgent attention for improved service quality moving forward.

Physicians

• Digestive Health Specialists (0.1 miles)
• Wyman Carl MD (0.1 miles)
• Pediatrics NW (0.5 miles)
• Lateef J Harper MD | Kaiser Permanente (1.1 miles)
• Federal Way Dental (1.7 miles)
• UW Medicine - Valley Women’s Health (4.8 miles)
• Molen Oral & Facial Surgery (5.5 miles)

Hospitals

• St Francis Sleep Disorders Clinic (0.5 miles)
• St. Francis Hospital (0.5 miles)
• St Francis Hospital (0.7 miles)
• Federal Way Community Dialysis (0.8 miles)
• Group Health Cooperative (6.3 miles)
• MultiCare Regional Cancer Center - Tacoma (6.4 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (1 miles)
• Dutch Bros Coffee (4.1 miles)
• Starbucks (4.2 miles)
• Auburn Way Big Foot Java (4.9 miles)
• Starbucks (5.5 miles)
• Alfred's Cafe (6.1 miles)

Restaurants

• Wendy's (1 miles)
• Del Taco (1 miles)
• Jack In The Box (1 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.7 miles)
• Traditional Korean Beef Soup (1.8 miles)
• McDonald's (3.9 miles)

Pharmacies

• Rite Aid (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.5 miles)
• Angel Pharmacy (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (3.3 miles)
• Cardinal Health (4.6 miles)

Parks

• French Lake Off-Leash Dog Park (1.4 miles)
• Steel Lake Park (2.2 miles)
• Dash Point State Park (3.8 miles)
• Saltwater State Park (5.3 miles)
• Lakeland Hills Park (6.3 miles)
• Sunset Park (6.7 miles)
• Sheridan Park (7.1 miles)

Places of Worship

• St Theresa's Church (2.5 miles)
• Church Of The Nazarene Auburn (5.7 miles)
• Christ Episcopal Church (6.4 miles)
• Bethlehem Baptist Church (7 miles)
• Holy Spirit Parish (7.1 miles)

Theaters

• Regal Auburn (4.2 miles)
• Grand Cinema (6 miles)
• AMC Kent Station 14 (7.5 miles)

Transportation

• U-Haul Moving & Storage (5.2 miles)