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3.9 from 120 reviews
5 stars
71
4 stars
15
3 stars
6
2 stars
3
1 stars
25
Overall Review of Avalon Care Center – Federal Way
common
Staff care and responsiveness vary
Residents and families frequently describe attentive, caring staff members, while a smaller set of reviews report lapses in attention.
Many reviews highlight kind, professional caregivers and nurses, with families saying staff helped them feel informed and supported during rehab or end-of-care transitions. Several residents also describe feeling comfortable and well cared for, including staff treating them with respect and working toward recovery. On the other hand, some reviewers report problems with care attention and delays getting help, including concerns about call light response time and care follow-through. Overall, the experience is described as strongly dependent on day-to-day consistency.
common
Rehab therapy supports progress
Physical and occupational therapy is repeatedly mentioned as a meaningful part of recovery.
A consistent thread in the reviews is that PT and OT helped residents regain strength, mobility, and confidence after hospitalization or surgery. Multiple families describe therapy teams as supportive, patient, and focused on helping residents transition to the next step of recovery. Some reviewers also describe specific improvements from therapy, such as moving from limited mobility to walking or transferring better. A few reviews still flag issues with staffing or coordination, but therapy is one of the services that shows up as a practical strength.
caveat
Food quality is a split point
Food is described both as acceptable and as a recurring disappointment, including complaints about taste and consistency.
Some reviews say the meals were good or better than expected, and others mention residents enjoying specific food. At the same time, several reviews call out food quality problems, including meals described as bland or not palatable, cold food, and difficulty with dietary compliance. Because the dining experience shows up on both sides of the feedback, families who are sensitive to diet and meal routines may want to clarify how special dietary needs are handled. The community does reference diabetes diets and special dietary restrictions in its care support details.
common
Appointment transportation is noted
Transportation support for medical appointments comes up in multiple reviews.
Several reviewers mention help coordinating transportation to outside medical appointments, describing it as smoother than what they had elsewhere. This theme appears alongside broader comments about admissions and transitions, where families value guidance during the move and follow-up logistics. The community also lists transportation arrangement support and transportation to doctors appointments among its services.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Seattle-Tacoma International (10 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour nursing
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Digestive Health Specialists (0.1 miles)
Wyman Carl MD (0.1 miles)
Pediatrics NW (0.5 miles)
Lateef J Harper MD | Kaiser Permanente (1.1 miles)
Federal Way Dental (1.7 miles)
UW Medicine - Valley Women’s Health (4.8 miles)
Molen Oral & Facial Surgery (5.5 miles)
Hospitals
St Francis Sleep Disorders Clinic (0.5 miles)
St. Francis Hospital (0.5 miles)
St Francis Hospital (0.7 miles)
Federal Way Community Dialysis (0.8 miles)
Group Health Cooperative (6.3 miles)
MultiCare Regional Cancer Center - Tacoma (6.4 miles)
Avalon Care Center – Federal Way on seniors.fyi includes 9 photos including images showing seating area, landscaping, interior, television, decor, outdoors, architecture, theater, and more.
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Exercise Equipment, Gym, Rehabilitation, Physical Therapy, and Fitness Center
Bookshelves, Library, Lounge, and Table And Chairs
Tree and Gazebo
Theater and Projector
Modern Architecture
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