Signature Home Health

Pros

• Signature staff are a pleasure to work with and provide helpful guidance that aids recovery.
• The staff are kind, thoughtful, and supportive through difficult times.
• Tiffany, Margo, and Melanie are wonderful and highly regarded.
• Signature nurses are supportive of nursing students and committed to quality care.
• They are very effective at helping patients regain strength.
• Each visit is focused, tailored to the patient's needs, and conducted with professionalism and care.
• The therapists are exceptional, with Glenn and Pauline standing out for their connection and care.
• PTs and OTs are professional, knowledgeable, and deliver tangible results; highly recommended.
• The staff are conscientious with excellent continuity of care.
• The physical therapists are well-trained, easy to work with, and provide helpful home exercises.
• The care is compassionate and patients feel truly cared for.
• The Signature Home Health team is friendly, attentive, and among the best in the area.

Cons

• More time was spent on paperwork than on providing minimal care.
• There was no backup plan when a supplier failed to deliver ostomy supplies, causing a multi-week delay and prompting a change of agencies.
• Communication was lacking and staff did not follow through on scheduling or instructions.
• The agency did not return calls or follow through on transferring to the right person, delaying therapy initiation.

Review

The collection of testimonials paints a clear picture of Signature Healthcare at Home as a compassionate, professional partner in recovery and daily living. Across multiple patients and family members, the overarching message is one of kindness, responsiveness, and a deep commitment to helping people regain independence after illness, surgery, or injury. Many reviewers singled out the personal warmth and attentiveness of the team, noting that from the very first contact through ongoing visits, the staff felt genuinely invested in each individual's well-being. One family summed it up by thanking the team for being "so kind and thoughtful with my Mom and helped me get through a very difficult time," and praised specific staff by name for their impact.

Several lines highlight the strength of the care team in helping patients regain their strength and mobility. Reviewers consistently described therapists as knowledgeable, professional, and highly supportive. PTs and OTs were repeatedly called out for delivering tangible results, setting weekly goals, and providing clear exercises to perform between visits. For instance, families lauded therapists who helped with steadiness, balance, and walking ability, with notes of gratitude toward therapists like Glenn and Pauline, who were described as "above and beyond" and possessing a rare ability to connect with patients undergoing significant life changes. The sentiment from these accounts is that the therapy portion of Signature's home health care not only improves physical function but also boosts confidence and emotional resilience during recovery.

Nurses and nursing services were highlighted for their consistency, kindness, and dedication to patient care. Several reviewers mentioned the notable care provided by Signature nurses and the important role they played in coordinating with physicians, wound care, and ongoing monitoring. The staff's caring approach extended beyond medical tasks to everyday reassurance and support, helping families navigate difficult moments with less anxiety. In multiple accounts, patients and families expressed appreciation for how the nursing staff supported family members as well, ensuring that the patient's needs were understood and addressed in a timely, thoughtful manner.

A recurring thread across the stories is Signature's willingness to support caregivers and students as well as patients. One reviewer specifically noted the organization's openness to nursing students and the commitment to quality care for clients, an environment that fosters learning while maintaining high standards of treatment. This sense of collaborative care extended to practical guidance and materials: reviewers described receiving handouts and resources that helped families manage home care tasks, maintain safety, and follow through with care plans between visits.

There is also a strong sense of continuity and personalized attention in the feedback. Several reviewers remarked that every visit was targeted to the patient's individual needs, resulting in a highly tailored experience. The sentiment was that Signature staff listened carefully, aligned goals with the patient's current status, and followed progress closely to adjust plans as needed. A family member who spoke about their mother's transition into home care appreciated the careful coordination and supportive presence of the team, noting how comforting it was to have a consistent group working together toward recovery.

Not all feedback was without caveats. A few reviews called attention to administrative or logistical hiccups, including instances of communication gaps and scheduling challenges. One account mentioned a period of time where communication could have been better, and another described a situation where ostomy supplies were delayed due to the supplier, which necessitated a switch in agencies. There was also a candid note that "more time spent on paperwork than minimal care" occurred in at least one instance. Taken together, these comments show that while the care itself was widely praised, there are opportunities to improve back-end processes to ensure the strongest possible continuity and responsiveness.

Across geographies and roles, the interwoven message remains: Signature Home Health is a trusted partner in care, with a track record of exceptional engagement with patients and families. In Federal Way and beyond, many reviewers highlighted specific team members by name - Jenna, Kristina, Tramie, Peter, Reeva, Brittney, and a host of others - whose contributions stood out as especially meaningful. The positive experiences included stories of elderly relatives receiving wound care, PT, OT, and general nursing support that enabled them to return home from hospital stays or skilled nursing facilities with increased confidence and independence. One reviewer spoke to a 96-year-old mother who, with Signature's help, was able to heal from serious injuries and return to her spirited self, thanks to the nurses and therapists who were diligent, kind, and thorough.

In sum, these voices converge on a single, hopeful conclusion: Signature Healthcare at Home delivers compassionate, professional, and highly capable care that makes a real difference in people's lives. Patients and families repeatedly describe feeling seen, respected, and supported, with tangible improvements in strength, balance, and daily functioning. They celebrate the team's expertise across wound care, physical and occupational therapy, and nursing, while also recognizing the program's strengths in education, continuity, and emotional support. The gratitude expressed - toward individual clinicians and the broader Signature team - reflects a deep sense of relief and appreciation for care that feels both competent and human-centered. For many, Signature is not just a provider but a trusted partner on the road to recovery and renewed independence.

Located in Federal Way, Washington, this area offers a variety of healthcare options, including digestive health specialists, pediatric care, dental services, and hospitals such as St. Francis Hospital and the MultiCare Regional Cancer Center in nearby Tacoma. There are also several dining options ranging from fast food chains like Wendy's and Chick-Fil-A to local Korean beef soup restaurants. For coffee lovers, there are multiple Starbucks locations and Dutch Bros Coffee within a short drive. Additionally, residents can enjoy outdoor activities at parks like Steel Lake Park and Dash Point State Park, as well as access to religious institutions like St Theresa's Church and Christ Episcopal Church. The area also provides easy access to transportation options such as U-Haul Moving & Storage for convenience.

Physicians

• Digestive Health Specialists (0.4 miles)
• Wyman Carl MD (0.4 miles)
• Pediatrics NW (0.4 miles)
• Lateef J Harper MD | Kaiser Permanente (1.1 miles)
• Federal Way Dental (1.4 miles)
• UW Medicine - Valley Women’s Health (4.4 miles)
• Molen Oral & Facial Surgery (5.1 miles)

Hospitals

• St Francis Sleep Disorders Clinic (0.5 miles)
• St. Francis Hospital (0.5 miles)
• St Francis Hospital (0.5 miles)
• Federal Way Community Dialysis (0.7 miles)
• Group Health Cooperative (6.7 miles)
• MultiCare Regional Cancer Center - Tacoma (6.8 miles)

Restaurants

• Wendy's (0.7 miles)
• Del Taco (0.7 miles)
• Jack In The Box (0.7 miles)
• Chick-Fil-A (1.1 miles)
• McDonald's (1.4 miles)
• Traditional Korean Beef Soup (1.6 miles)
• McDonald's (3.5 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (0.9 miles)
• Dutch Bros Coffee (4.2 miles)
• Starbucks (4.4 miles)
• Auburn Way Big Foot Java (4.5 miles)
• Starbucks (5.1 miles)
• Alfred's Cafe (6.5 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Angel Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• Cardinal Health (4.7 miles)

Parks

• French Lake Off-Leash Dog Park (1.5 miles)
• Steel Lake Park (1.9 miles)
• Dash Point State Park (4.2 miles)
• Saltwater State Park (5.3 miles)
• Lakeland Hills Park (6 miles)
• Sunset Park (6.4 miles)
• Lea Hill Park (6.9 miles)

Places of Worship

• St Theresa's Church (2.9 miles)
• Church Of The Nazarene Auburn (5.3 miles)
• Christ Episcopal Church (6.8 miles)
• Holy Spirit Parish (6.8 miles)
• Bethlehem Baptist Church (7.2 miles)

Theaters

• Regal Auburn (3.8 miles)
• Grand Cinema (6.4 miles)
• AMC Kent Station 14 (7.2 miles)

Transportation

• U-Haul Moving & Storage (4.7 miles)