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Commonwealth Senior Living at the West End in Richmond, VA

Commonwealth Senior Living at the West End is an assisted living and memory care community in Richmond, VA.

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Commonwealth Senior Living at the West End in Richmond, VA

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2400 Gaskins Rd., Richmond, VA 23238

To contact a resident: (804) 965-2155

For more information about senior living options: (866) 208-4318

4.2 from 128 reviews
5 stars
82
4 stars
16
3 stars
16
2 stars
3
1 stars
11

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2017

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Overall Review of Commonwealth Senior Living at the West End

caveat 7 reviews mention this

Staffing and safety concerns repeat

A recurring theme is staffing that families describe as insufficient for care needs.

Several reviews describe delays or gaps in hands-on help, including unanswered call-bells at night and inadequate support with toileting and bathing. A few reviewers also mention safety concerns tied to mobility needs and resident behavior not being contained well. Others report stronger discomfort with odors in hallways or memory care conditions, which adds to worries about day-to-day oversight. Not every review is critical, but the negative safety and staffing themes show up often enough to matter.

common 22 reviews mention this

Care teams are described as kind

Many reviews highlight caregivers who are patient, respectful, and responsive to families.

Across multiple reviews, residents and families describe the staff as caring, kind, and attentive, with specific praise for nurses and aides in memory care. Several reviewers also mention communication and follow-through—sharing updates, helping families adjust, and getting repairs handled. A few reviews also give credit to named team members (like the facility manager and directors), describing them as visible and helpful. While there are also negative experiences, the overall tone in many reviews is that day-to-day care feels supported by the people on-site.

caveat 3 reviews mention this

Memory care receives mixed results

Memory care reviews range from feeling well supported to concerns about limited attention.

Some family members say their loved ones in memory care are receiving respectful, knowledgeable care, including help with evolving needs over time. Others mention gaps tied to activity and daily engagement, describing residents sitting without enough attention. A couple comments also point to hygiene or odor concerns within memory care areas, which directly impacts how comfortable families feel during visits. Taken together, the memory care experience is not consistent across reviews.

common 9 reviews mention this

Food and dining are frequently praised

Dining stands out in reviews with praise for quality and meal satisfaction.

Many reviewers say meals are enjoyable, with one explicitly describing the dining room as restaurant-quality. Several also mention personalization—like being able to request an alternative if someone doesn’t want what’s being served. The broader dining picture in reviews aligns with the community offering restaurant-style dining and special diet options. There are also a few complaints about food being insufficient, but positive comments about taste and variety appear more than once.

  • A cozy restaurant interior with neatly set dining tables and a brick fireplace.
common 10 reviews mention this

Activities help residents stay engaged

Residents and families often mention that activities keep days structured and social.

A recurring theme is that the community offers many activities designed to keep residents busy and engaged, including fitness and scheduled events. Some reviews describe family night and group gatherings as meaningful ways to connect with others in the community. Others highlight that activities support physical and mental acuity, especially for memory care. Even where tours didn’t feel like the right fit, multiple reviews still note an active calendar and staff-driven programming.

common 2 reviews mention this

Location near medical offices

Nearby healthcare options are close, including physician offices and pharmacies.

For families who want convenient access to care providers, the nearby listings include physician offices and pharmacies within about a mile. The area also includes restaurants and cafes for visitors. While reviews don’t quantify how often families use these specific places, the proximity supports everyday errands and healthcare logistics.

caveat 3 reviews mention this

Fees and pricing draw complaints

Pricing is described as high compared with what some families feel they receive.

A few reviews call the community expensive and say it didn’t match expectations based on the overall experience. One review also points to an additional community fee and furniture costs to set up a living space. In contrast, many other reviews express satisfaction with care and quality, but the cost concerns still appear often enough to be a consistent caveat.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 1-bedroom apartments 1-bedroom apartments
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Bath tubs Bath tubs
  • Beautician on-site Beautician on-site
  • Cable or satellite TV Cable or satellite TV
  • Devotional services off-site Devotional services off-site
  • Devotional services on-site Devotional services on-site
  • Dining room Dining room
  • Financial aid Financial aid
  • Financing advice Financing advice
  • Garden Garden
  • Guasts at mealtime Guasts at mealtime
  • Guest parking Guest parking
  • Housekeeping services Housekeeping services
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Outdoor common areas Outdoor common areas
  • Party space Party space
  • Private cleaning services Private cleaning services
  • Resident parking Resident parking
  • Respite or short term stays offered Respite or short term stays offered
  • Security gate Security gate
  • Spa Spa
  • TV room TV room
  • VA Benefits Consultation VA Benefits Consultation
  • Wheelchair accessible showers Wheelchair accessible showers
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Richmond International (17 miles away) Richmond International (17 miles away)
  • Transportation & parking Transportation & parking

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care
  • Hospice care Hospice care
  • Incontinence care Incontinence care
  • Medication management Medication management
  • Physical therapy Physical therapy
  • Walking wheelchair assistance Walking wheelchair assistance

Dining

  • Gluten-free Gluten-free
  • Guest meals Guest meals
  • Low / no sodium Low / no sodium
  • Meals provided Meals provided
  • No Sugar No Sugar
  • Restaurant style dining Restaurant style dining
  • Special dining programs Special dining programs
  • Vegetarian Vegetarian

Activities

  • Activities off-site Activities off-site
  • Art classes Art classes
  • Arts and crafts Arts and crafts
  • Book club Book club
  • Cooking classes Cooking classes
  • Cooking club Cooking club
  • Day trips and outings Day trips and outings
  • Devotional activities offsite Devotional activities offsite
  • Devotional activities on-site Devotional activities on-site
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Games Games
  • Gardening club Gardening club
  • Happy hour Happy hour
  • Karaoke Karaoke
  • Live dance or theater performances Live dance or theater performances
  • Live musical performances Live musical performances
  • Religious services Religious services
  • Stories Stories
  • Tai Chi Tai Chi
  • Wii bowling Wii bowling
  • Wine tasting Wine tasting
  • Yoga / chair yoga Yoga / chair yoga

Languages Spoken

  • English English

Nearby Places of Interest

Located in the bustling area of Richmond, Virginia, this neighborhood offers convenient access to a variety of essential services and amenities. With multiple physicians' offices nearby such as The Balance and Ear Center and pharmacies like CVS and Walgreens within close proximity, residents can easily access healthcare services and medication. There are also several dining options available including popular fast-food chains like McDonald's and Chick-Fil-A, as well as casual dining restaurants like Kickback Jack's and Teppanyaki Grill & Buffet. For those looking to relax and unwind, there are cafes such as Starbucks for a quick coffee break. Additionally, the neighborhood is home to the Regal Short Pump & IMAX theater for entertainment options. Places of worship like Second Baptist Church and Gayton Baptist Church offer spiritual guidance, while transportation options like Amtrak provide easy travel access. Overall, this neighborhood provides a convenient and diverse range of amenities for seniors considering living in the Richmond area.

Physicians

  • The Balance and Ear Center (0.2 miles)
  • Dr Mark Freeman & Associates (0.8 miles)
  • Richmond Dermatology Aesthetic Center (1.1 miles)
  • Patient First - Parham (1.4 miles)
  • The Ellen Shaw de Paredes Institute for Women's Imaging (2 miles)
  • Patient First (2.3 miles)
  • The Pediatric Center (2.4 miles)

Pharmacies

  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.5 miles)
  • CVS Pharmacy (2 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3 miles)

Restaurants

  • McDonald's (1.2 miles)
  • McDonald's (1.6 miles)
  • Kickback Jack's (1.6 miles)
  • Teppanyaki Grill & Buffet (1.7 miles)
  • Chick-Fil-A (1.7 miles)
  • Sonic Drive-In (1.9 miles)
  • Chick-Fil-A (1.9 miles)

Cafes

  • Starbucks (1.3 miles)
  • Starbucks (2.1 miles)
  • Panera Bread (3.9 miles)
  • Panera Bread (5.6 miles)
  • Perk (6.7 miles)
  • Starbucks (6.8 miles)
  • Stir Crazy (7.3 miles)

Theaters

  • Regal Short Pump & IMAX (2.4 miles)

Places of Worship

  • Second Baptist Church (3.3 miles)
  • Gayton Baptist Church (3.4 miles)
  • Staples Mill Road Baptist Church (3.7 miles)
  • Richmond Virginia Temple (3.9 miles)
  • St Matthews United Methodist Church (6.2 miles)
  • St Edward's Church (6.8 miles)

Transportation

  • Amtrak (4.7 miles)

Hospitals

  • St Marys South Building (4.9 miles)

Parks

  • Reidelbach Park (6.9 miles)

Frequently Asked Questions

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Related Resources

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  • assisted living vs memory careUnderstanding the Distinctions: Assisted Living and Memory Care Explained

    The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.

  • how to talk to someone with dementiaHow to Communicate with a Loved One Living with Dementia: 10 Supportive Strategies

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