Commonwealth Senior Living West End in Richmond, VA

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  • Interior

    An elegantly decorated dining room with neatly set tables and a cozy brick fireplace.

  • Outdoors

    Three elderly women practicing Tai Chi outdoors in a park.

  • Decor

    A cozy bedroom with elegant furnishings and calming decor.

  • Living Room

    A cozy and modern living room with light-colored decor and furniture.

  • Bedroom

    A cozy bedroom with a plush bed adorned with patterned bedding and vibrant pillows, complemented by a kitchenette in the corner.

  • Windows

    A cozy and well-decorated living room with a sofa set, armchair, a small round table with chairs, and vibrant wall art.

  • Dining

    A caregiver posing with two elderly women enjoying a meal together.

  • Artwork

    A cozy living room with a modern coat rack, stylish cushions, and decorative artwork on the wall.

  • Bathroom

    Cozy bathroom with red accents and modern amenities.

  • Painting

    A cozy living room with a beige sofa and armchair, adorned with soft cushions and a decorative painting on the wall.

  • Plant

    A cozy bedroom with a comfortable bed, stylish furniture, and warm lighting.

  • Minimalist

    A cozy dining area with a wooden table set for two, accompanied by matching chairs and complemented by a circular wall shelf.

  • Closet

    A well-organized closet with clothes hanging on teal hangers and storage boxes on the shelf.

  • Table Settings

    A cozy restaurant dining area with elegantly set tables and a warm, inviting decor.

Commonwealth Senior Living West End in Richmond, VA

Commonwealth Senior Living West End is an assisted living and memory care community in Richmond, VA.

Information last verified:

2400 Gaskins Road, Richmond, VA 23238

For more information about senior living options: (866) 208-4318

4.3 from 89 reviews
5 stars
64
4 stars
8
3 stars
5
2 stars
3
1 stars
9

Overall Review of Commonwealth Senior Living West End

common 24 reviews mention this

Staff responsiveness and personal care

Residents and families repeatedly describe staff who are attentive and caring.

Across many reviews, residents and families say staff members are friendly, professional, and responsive—checking in, helping with needs, and communicating clearly. Several comments highlight specific staff doing what they can to support comfort and daily routines, including maintenance responsiveness and caregiver advocacy. A few reviews also note gaps in follow-through and staffing, but even those frequently recognize that some staff members work hard to help.

common 14 reviews mention this

The facility is consistently described as clean

Many reviewers say the community looks and feels clean and well kept.

Multiple reviews mention cleanliness as a frequent positive, including comments about neat, well-maintained spaces and clean hallways. Some families also describe the environment as homelike while staying tidy. There are also a few negative mentions about unpleasant odors and other condition concerns, which reviewers bring up as issues to address.

common 12 reviews mention this

Activities help residents stay engaged

Residents are described as staying engaged through frequent activities and social time.

A recurring theme is that residents have activities to participate in, with reviews pointing to scheduled events, group gatherings, and day-to-day engagement. Some families also describe programs that help support physical and mental acuity and keep residents busy in a positive way. At the same time, a smaller set of reviews raises concerns about limited activity during visits or periods when engagement did not feel consistent.

common 10 reviews mention this

Food and dining experiences stand out

Dining quality and meal experience are a frequent point of feedback.

Many reviews mention that the food is good and that dining can feel more like a restaurant than a cafeteria. Several families also describe how residents enjoy meals and, in some cases, that there is flexibility in what residents can be served. A couple of reviews criticize food choices or freshness, and one review mentions a lack of fresh vegetables.

caveat 9 reviews mention this

Care coverage concerns and safety

Some reviewers express serious concerns about staffing levels and care follow-through.

A number of negative reviews focus on staffing shortfalls, including comments about being under staffed and needing more employees for patient care. Several reviewers describe situations where basic care needs were delayed or not met as expected, including toileting support and regular attention. Others also raise broader safety and accountability concerns, which they say were not addressed to their satisfaction. Even among these criticisms, some reviews still call out individual staff members who try hard to help residents.

differentiator 7 reviews mention this

Memory care support feels personal

Families in memory care describe a more individualized approach as needs change.

Reviews from families whose loved ones receive memory care describe respect, trust, and support as dementia symptoms evolve. Some families mention regular engagement and ways they stay connected, including remote video communication and coordinated help with those interactions. A few other reviews, however, describe difficulties with activity levels and attention within memory care, along with hygiene/odor concerns that they say stood out during visits.

caveat 4 reviews mention this

Pricing and move-in fees can feel high

Some reviewers say the community is expensive, including high entry-related fees.

Cost shows up as a recurring complaint, with reviews describing the facility as overpriced and mentioning a high community fee to get in. Other reviewers compare the price to competing options and say it came in higher. Even among positive comments about care and cleanliness, at least a few families still flag affordability as a concern.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 80 resident community capacity 80 resident community capacity
  • 1-bedroom apartments 1-bedroom apartments
  • Studio apartments Studio apartments

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care
  • Respite Care Respite Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Financial aid Financial aid
  • Financing advice Financing advice
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Guasts at mealtime Guasts at mealtime
  • Guest parking Guest parking
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Party space Party space
  • Pet friendly Pet friendly
  • Private bathrooms Private bathrooms
  • Private cleaning services Private cleaning services
  • Resident parking Resident parking
  • Restaurant-style dining Restaurant-style dining
  • Security gate Security gate
  • Small library Small library
  • Spa Spa
  • TV room TV room
  • Telephone Telephone
  • VA Benefits Consultation VA Benefits Consultation
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Richmond International (17 miles away) Richmond International (17 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Hospice care Hospice care
  • Hospice waiver Hospice waiver
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Physical therapy Physical therapy
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments
  • Walking wheelchair assistance Walking wheelchair assistance

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Activities off-site Activities off-site
  • Arts and crafts Arts and crafts
  • Book club Book club
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking club Cooking club
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Games Games
  • Gardening club Gardening club
  • Live musical performances Live musical performances
  • Planned day trips Planned day trips
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Stories Stories
  • Tai Chi Tai Chi
  • Wii bowling Wii bowling
  • Yoga / chair yoga Yoga / chair yoga

Languages Spoken

  • English English

Nearby Places of Interest

Physicians

  • The Balance and Ear Center (0.2 miles)
  • Dr Mark Freeman & Associates (0.8 miles)
  • Richmond Dermatology Aesthetic Center (1.1 miles)
  • Patient First - Parham (1.4 miles)
  • The Ellen Shaw de Paredes Institute for Women's Imaging (2 miles)
  • Patient First (2.3 miles)
  • The Pediatric Center (2.4 miles)

Pharmacies

  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.5 miles)
  • CVS Pharmacy (2 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.9 miles)
  • CVS Pharmacy (3 miles)

Restaurants

  • McDonald's (1.2 miles)
  • McDonald's (1.6 miles)
  • Kickback Jack's (1.6 miles)
  • Teppanyaki Grill & Buffet (1.7 miles)
  • Chick-Fil-A (1.7 miles)
  • Sonic Drive-In (1.9 miles)
  • Chick-Fil-A (1.9 miles)

Cafes

  • Starbucks (1.3 miles)
  • Starbucks (2.1 miles)
  • Panera Bread (3.9 miles)
  • Panera Bread (5.6 miles)
  • Perk (6.7 miles)
  • Starbucks (6.8 miles)
  • Stir Crazy (7.3 miles)

Theaters

  • Regal Short Pump & IMAX (2.4 miles)

Places of Worship

  • Second Baptist Church (3.3 miles)
  • Gayton Baptist Church (3.4 miles)
  • Staples Mill Road Baptist Church (3.7 miles)
  • Richmond Virginia Temple (3.9 miles)
  • St Matthews United Methodist Church (6.2 miles)
  • St Edward's Church (6.8 miles)

Transportation

  • Amtrak (4.7 miles)

Hospitals

  • St Marys South Building (4.9 miles)

Parks

  • Reidelbach Park (6.9 miles)

Frequently Asked Questions

What floor plans and room types does Commonwealth Senior Living West End offer?
Where is Commonwealth Senior Living West End?
Does Commonwealth Senior Living West End provide care for residents with dementia or Alzheimer's disease?
What photos are available for Commonwealth Senior Living West End in Richmond, Virginia?

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