Commonwealth Senior Living West End

Pros

• The staff at Commonwealth Senior Living at the West End is described as wonderful, friendly, and knowledgeable, creating a welcoming atmosphere for residents and visitors alike.
• The facility is praised for its gorgeous interior, cleanliness, and home-like environment, with beautiful decorations and well-kept rooms.
• Residents enjoy a variety of activities and socials that foster engagement and community within the facility.
• The dining experience is highlighted as restaurant-quality, offering personalized meal options that are well-prepared and enjoyable.
• Family members express a high level of satisfaction with the care provided at Commonwealth Senior Living, noting the loving and attentive approach of the staff towards residents.
• Many visitors appreciate the smaller community feel of the facility, which allows for better individualized attention for residents.
• The presence of amenities such as a barbershop and outdoor garden areas adds to the overall positive experience for both residents and their families.

Cons

• The facility is completely unresponsive to the needs of residents, with a lack of care and attention.
• Staff have refused to provide Call Button Reports, indicating evidence of neglect.
• A resident was told by a CNA to defecate in his pants when he needed help using the toilet.
• Promises made by the management regarding care improvements are often not delivered.
• There are concerns about staff and management hiding key care-related risks that jeopardize resident safety.
• High community fees make the facility expensive compared to others.
• The facility does not provide furniture for residents, requiring them to rent their own at an additional cost.
• Despite initial positive experiences, the overall care quality has been criticized as inadequate and negligent.

Review

Commonwealth Senior Living at the West End has garnered a variety of impressions from visitors and families, showcasing both the strengths and weaknesses of the facility. The initial encounters with staff members often set a positive tone; multiple reviews highlight the warmth and welcoming demeanor of the receptionist. Many visitors found the atmosphere inviting, with beautifully decorated, clean interiors that evoke a sense of home. Residents are seen interacting with attentive staff throughout the hallways, which adds to a feeling of community within the facility.

The rooms offered at Commonwealth come in various sizes, catering to different needs. Visitors noted that while some rooms are compact—such as a single room setup complete with basic furnishings—the overall aesthetic remains appealing. Some descriptions mentioned how well-maintained and tidy these living spaces are, lending an air of quality to daily life within the facility. The activity room is another focal point for residents, providing opportunities for social engagement and enjoyment through organized activities that seem to be well-attended and lively.

Dining experiences at Commonwealth receive notably positive feedback as well. Reviewers describe meals as tasty and customizable, allowing residents choices that align with their preferences. Interactions with kitchen staff also portray a friendly environment where dietary needs are taken into account. The dining area itself resembles restaurant quality—a significant aspect noted by many review respondents who appreciated this attention to culinary experience.

However, not all feedback is favorable, contrasting sharply with glowing endorsements about cleanliness and care from other reviewers. A particularly disturbing account highlighted issues regarding responsiveness from management when it comes to addressing resident healthcare needs. Serious allegations were made about neglectful treatment towards residents in dire situations—escalating concerns surrounding inadequate staffing during critical times which put residents’ safety at risk. Claims about neglect were compounded by unfulfilled promises regarding care improvements, leaving family members feeling frustrated and anxious for their loved ones’ well-being.

Despite these troubling accounts emerging in reviews, many families have had long-standing relationships with Commonwealth Senior Living at the West End that suggest otherwise. One family shared their multigenerational experiences over ten years involving multiple relatives residing there—highlighting strong continuity in quality care across generations. Their narrative features commendations on individualized attention from staff members who engage actively with residents during meals and social events like van trips or entertainment options.

Ultimately, while visitors appreciate aspects such as comfort levels in private rooms—or how activities bring together socially active seniors—the cost factor poses challenges for some families considering placement there. Several reviews pointed out that although they would likely choose Commonwealth for their loved ones due to its aesthetic appeal and potential for fostering connections among residents, affordability remains a hurdle due to initial high community fees.

The collective experiences documented reveal an essential tension between perceived excellence in care services versus instances suggesting systemic lapses in oversight—a reflection revealing both possibility and concern present at Commonwealth Senior Living’s West End location. As demand increases for senior living facilities capable of addressing complex health needs alongside maintaining rich social environments, reflections like these serve both current stakeholders—the facility management—and those exploring placement opportunities within such communities moving forward.

Physicians

• The Balance and Ear Center (0.2 miles)
• Dr Mark Freeman & Associates (0.8 miles)
• Richmond Dermatology Aesthetic Center (1.1 miles)
• Patient First - Parham (1.4 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (2 miles)
• Patient First (2.3 miles)
• The Pediatric Center (2.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Restaurants

• McDonald's (1.2 miles)
• McDonald's (1.6 miles)
• Kickback Jack's (1.6 miles)
• Teppanyaki Grill & Buffet (1.7 miles)
• Chick-Fil-A (1.7 miles)
• Sonic Drive-In (1.9 miles)
• Chick-Fil-A (1.9 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.9 miles)
• Panera Bread (5.6 miles)
• Perk (6.7 miles)
• Starbucks (6.8 miles)
• Stir Crazy (7.3 miles)

Theaters

• Regal Short Pump & IMAX (2.4 miles)

Places of Worship

• Second Baptist Church (3.3 miles)
• Gayton Baptist Church (3.4 miles)
• Staples Mill Road Baptist Church (3.7 miles)
• Richmond Virginia Temple (3.9 miles)
• St Matthews United Methodist Church (6.2 miles)
• St Edward's Church (6.8 miles)

Transportation

• Amtrak (4.7 miles)

Hospitals

• St Marys South Building (4.9 miles)

Parks

• Reidelbach Park (6.9 miles)