The Laurels Of University Park

Pros

• The staff at the Laurels is described as amazing, providing exceptional medical care and a warm environment for residents.
• Residents enjoy excellent food and engaging activities, contributing to their overall happiness during their stay.
• One individual expressed gratitude for the attentive and genuinely caring staff who provided comfort during a difficult time.
• The therapy staff, particularly in physical and occupational therapy, received high praise for their support in building strength for residents.
• A resident's transition to living at the Laurels was met with warmth and friendliness from team members, making family visits feel welcoming and comfortable.
• Positive relationships formed between residents, with some expressing feelings of love and companionship from their roommates.

Cons

• The nursing staff was deemed okay, but the office staff, especially the social workers, were criticized for being lazy and refusing to do their job.
• Residents experienced long waits for their medications; one individual went nearly an entire night without essential medication after major heart surgery.
• Staff arguing in the halls indicated a lack of professionalism and attention to residents' needs.
• Residents felt scared of the staff and preferred sitting quietly rather than asking for help.
• Meals were taken away from residents before they finished eating due to staff wanting to go on breaks, leading to accusations of neglect.
• Call bells were rarely answered, causing frustration among patients needing assistance.
• Instances of lost personal belongings reportedly occurred, causing distress to family members.
• The facility was described as having unpleasant odors and poor overall cleanliness, contributing to a negative atmosphere.
• Patients reported inadequate communication regarding their care and medications, leading to serious health issues like vomiting and hospitalization.
• Overall impressions indicated that the facility's staff seemed disinterested in their jobs and careless regarding patient care.

Review

The experiences shared by families at the Laurels present a stark contrast between positive testimonials and alarming critiques, painting a complex picture of the facility's overall care and environment. While some families rave about the support their loved ones received from staff members, others recount troubling incidences that highlight significant issues in administration, responsiveness, and patient care. At its best, the Laurels appears to offer heartfelt attention and support, yet beneath this surface lies a swell of dissatisfaction regarding various aspects of service.

Many residents' families express gratitude for the attentive care given by staff members. Positive remarks often center on the quality of medical care, food service, recreational activities, and housekeeping—elements crucial for fostering not only physical healing but emotional well-being as well. One reviewer noted how their parents felt absolutely cherished during their stay, highlighting the kind gestures from staff that made them feel at home. Particularly moving is a reflection on how essential this affection was as conditions like failing eyesight set in; family members were reassured knowing their loved ones were surrounded by people who cared deeply about them.

Yet alongside these commendations lies an undercurrent of discontent concerning administrative lapses and staff behavior that cannot be ignored. Numerous reviews detail experiences with overwhelmed or unresponsive office personnel, leaving family members feeling frustrated and unsupported when addressing concerns about loved ones’ treatment plans or discharge status. One passionate review described an incident where an administrator failed to respond to serious issues raised about staff negligence, leading to reckless decisions regarding patient discharges without proper assessments.

Moreover, several critics shine a glaring light on operational inefficiencies experienced within the facility that directly impacted daily life for residents. Issues such as delayed medication administration are repeatedly mentioned; instances where crucial medications were either not administered timely or forgotten altogether after significant medical procedures raise serious health concerns. Additionally, reviewers described scenes of chaos among staff during critical hours—an unsettling image where yelling and arguing took precedence over resident care indicates a severe breakdown in professional conduct that should warrant immediate attention.

In juxtaposition to glowing accounts rests heavy criticism regarding hygiene standards and general treatment protocols that have led some families to remove their loved ones from the facility altogether. Complaints related to persistent unpleasant odors within hallways suggest inadequate cleaning practices while reports of residents being neglected in terms of personal hygiene paint a harrowing picture of life inside these walls. One reviewer recounted that nursing aides abruptly removed meal trays while residents were still eating merely to accommodate lunch breaks; such behavior raises ethical questions about prioritizing convenience over compassion.

Ultimately, while many families have found satisfaction at the Laurels due to moments of kindness shown towards their loved ones amidst therapeutic endeavors like physical therapy (PT) and occupational therapy (OT), there remains an urgent call for systemic changes within administration practices and comprehensive staff training focused on accountability and respect for all patients. The testimonies collectively urge prospective patients' families to scrutinize further before making a decision on enrollment—a sentiment reinforced repeatedly throughout critiques expressing regret over poor choices made without sufficient investigation into resident experiences at this facility.

In conclusion, navigating through such contrasting experiences at the Laurels demands careful consideration from both current management teams aiming to strengthen protocols around patient care as well as potential future residents seeking assurance for their loved ones' safety amid evident disparities in service delivery. Continued dialogue among stakeholders—including nurses across shifts—could pave avenues toward regulatory compliance ensuring every resident feels valued rather than sidelined while residing in what should be a sanctuary during tumultuous times requiring rehabilitation or long-term living solutions.

Physicians

• The Balance and Ear Center (0.4 miles)
• Richmond Dermatology Aesthetic Center (0.8 miles)
• Patient First - Parham (0.9 miles)
• Dr Mark Freeman & Associates (1.3 miles)
• Melhorn, Melhorn & Quarles (2.1 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (2.1 miles)
• Martirosian, Edward D, Md - Henrico Cardiology Assoc (2.3 miles)

Restaurants

• McDonald's (1 miles)
• Teppanyaki Grill & Buffet (1.2 miles)
• Kickback Jack's (1.2 miles)
• Chick-Fil-A (1.3 miles)
• McDonald's (1.3 miles)
• Chick-Fil-A (1.7 miles)
• Sonic Drive-In (2.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)
• Walgreens (3.2 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• Panera Bread (3.4 miles)
• Panera Bread (5.1 miles)
• Starbucks (6.3 miles)
• Perk (6.5 miles)
• Stir Crazy (6.8 miles)

Theaters

• Regal Short Pump & IMAX (2.9 miles)

Places of Worship

• Staples Mill Road Baptist Church (3.3 miles)
• Second Baptist Church (3.5 miles)
• Richmond Virginia Temple (3.6 miles)
• Gayton Baptist Church (3.9 miles)
• St Matthews United Methodist Church (6.7 miles)
• St Edward's Church (6.8 miles)

Transportation

• Amtrak (4.1 miles)

Hospitals

• St Marys South Building (4.4 miles)

Parks

• Reidelbach Park (6.9 miles)