The Laurels Of University Park
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2420 Pemberton Road, Richmond, VA 23233
For more information about senior living options: (844) 490-3973
The Laurels of University Park presents a premium option for individuals seeking assisted living, with costs that reflect the quality of care and amenities provided. For semi-private rooms, residents can expect to pay $5,400 per month, significantly higher than the average rates in Henrico County at $3,975 and across Virginia at $3,991. Private room accommodations are similarly positioned at $6,120 per month, surpassing local and state averages of $4,535 and $4,684 respectively. This pricing structure illustrates The Laurels' commitment to delivering exceptional services in a desirable environment, catering to those who prioritize comfort and comprehensive support in their living arrangements.
| Floor plans | The Laurels Of University Park | Henrico County | Virginia |
|---|---|---|---|
| Semi-Private | $5,400 | $3,975 | $3,991 |
| Private | $6,120 | $4,535 | $4,684 |
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The Laurels of University Park is highly recommended for rehab and long-term care. The staff are friendly and welcoming, and the admissions team is attentive to residents' needs. The care for residents is consistently high, with exceptional wound care, nursing care, and PT/OT. The staff are of very high quality and genuinely care about their residents. The therapy team is among the best in skilled nursing facilities, with coordinated and effective therapy. The administrators, nurses, and doctors are praised for compassionate and proactive care. Families feel supported by the staff, who treat residents and their loved ones like family. Transportation coordination for appointments and discharge is handled efficiently and affordably. Admissions staff, including Jessica, provide excellent assistance and are available to answer questions. The overall care team emphasizes communication and collaboration, helping to restore independence and quality of life. The care on the Jefferson and Washington units is described as loving and attentive.
The workers were described as lazy. The rooms were dirty. Upon move-in, someone else's belongings were in the room, indicating it wasn't cleaned. The staff did not clean while the patient was there. The bed was not changed and the reviewer had to supply sheets to change it themselves. The reviewer's grandmother died of sepsis after being at the facility. The hospice experience with Nayar was disorganized, unprofessional, and dishonest. The hospice staff sometimes failed to communicate when they would come or if they were coming at all. At admission, the patient was left in the room for over an hour and a half without staff checking vitals.Families and friends share a broad tapestry of experiences when cared for in skilled nursing and hospice settings, and the collection of reviews here reflects that range vividly. Across several accounts, The Laurels of University Park and its associated units are described by some as places where compassionate, attentive care is the norm, while others recount troubling lapses that raise serious safety and quality concerns. Taken together, the narratives emphasize that the quality of care can vary widely not only from facility to facility but also from unit to unit and even from shift to shift.
On the more positive side, multiple reviewers highlight highly commendable care, especially in the areas of wound care, nursing support, and rehabilitation therapies. In one tribute, a family notes that their 55-year-old brother with Spina Bifida received exemplary wound care, nursing, and PT/OT, with staff described as high quality and genuinely caring. Another reviewer recounts their mother's admission to a facility where doctors, nurses, and administrators were consistently available for conference calls with relatives in different states, and where the therapy team - led by a proactive therapy manager - helped the patient progress from bed confinement to standing with support in a relatively short time. The social worker and transportation liaison were praised for smoothing transitions home after discharge, revealing a holistic approach that extends beyond strictly clinical care. Several individuals specifically name staff members who stood out for kindness, responsiveness, and personal compassion - Admissions staff like Jessica, unit managers such as Charisse, and clinicians including Dr. Patel, as well as therapy team members like Stacy, Carmina, and Wendy. In these accounts, the facility reads as a place that treats residents like family, with administrators, clinicians, and therapy teams coordinating to support recovery and improve quality of life.
Another thread of praise centers on long-term experiences where families felt their loved ones were well cared for over extended stays. A reviewer who cared for a parent and later a sister described the staff as consistently available to address questions and concerns and to participate in conferences with family members who lived out of state. Among the most touching notes are the acknowledgments of staff who offered comfort at difficult moments - holding hands, providing emotional support, and coordinating care so that a loved one could spend meaningful time with family during end-of-life moments. The attentiveness of social workers and activity staff is highlighted as well, underscoring a culture that strives to attend to both medical and psychosocial needs.
Yet these positive stories sit alongside accounts that focus on serious perceived shortcomings. One reviewer described a sequence of neglectful conditions upon arrival: a room that appeared dirty, a bed without essential safety railings, lights that couldn't be reached easily, and a strong odor from the HVAC system. The account notes a lack of greeting or acknowledgement from staff for the new admission, with a sense that nurses were unaware of the new patient until the family pressed for attention. The reviewer recounts that a visitor ended up assisting with basic tasks, such as showering a relative and changing the bed herself - situations that strongly suggest gaps in staffing, training, and handoffs. The presence of precaution signs on doors and concerns about infections reportedly culminating in a hospital transfer and a severe outcome further amplify worries about patient safety and basic hygiene.
Another recurring concern relates to a hospice provider affiliated with the same ecosystem. One reviewer explicitly urges potential clients not to choose Nayar Hospice based on experiences described as disorganized, unprofessional, and dishonest. According to that account, communication was unreliable, staff turnover was high due to resignations, and the remaining personnel sometimes avoided teaching family members how to provide care. The reviewer also notes inconsistent visit times and a need to initiate contact first, ultimately deciding to transfer to another hospice after a week. Taken with the other accounts, this paints a cautionary picture about the importance of stable staffing, clear communication, and trustworthy partnerships when a loved one is transitioning to hospice care.
Despite the mixed reviews, a final set of testimonials returns to the warmth and gratitude some families feel. One account speaks of a "great and nice environment" with consistent praise for how the facility treated the patient through end-of-life care, including staff members who made the patient feel at home, explained medical choices, and demonstrated professional compassion. Names appear repeatedly with appreciation for the care provided: administrators, nurses, CNAs, and clinicians who gave time and attention and who helped families navigate the complex journey from hospital to skilled nursing to home again. The emphasis is on human connection - hands held, questions answered, and a sense that staff truly cared about both the resident and the family.
Taken as a whole, these reviews underscore several clear themes for what constitutes quality care in skilled nursing and hospice settings. Consistent, attentive staff who communicate openly and coordinate across admissions, clinical teams, therapy, social work, and transportation can transform a facility into a place of recovery and comfort. Cleanliness, safety, and reliable procedures - such as timely room readiness, proper equipment (like bed rails and accessible lighting), and infection-control practices - are nonnegotiable baselines that, when met, can prevent negative outcomes and restore trust. The presence of dedicated leaders and compassionate frontline workers - named individuals who go above and beyond - appears to be a common thread in the most favorable stories. Conversely, staffing shortages, poor communication, perceived dishonesty, and neglectful practices are repeatedly cited as the most damaging failings, underscoring the critical need for ongoing oversight, transparency, and robust patient advocacy.
For anyone evaluating skilled nursing or hospice options, these narratives suggest a careful, proactive approach: visit facilities, observe interactions between staff and residents, ask about staff turnover and training, inquire about infection-control measures in the rooms, and seek clarity on how admissions, discharge planning, and home transition are managed. It's also wise to request to speak with multiple departments - admissions, nursing leadership, therapy, social work - to gauge whether a facility's culture aligns with the needs and values of your loved one. In a landscape where experiences can vary so dramatically, firsthand experiences and detailed conversations are the most reliable guides to choosing a place that can deliver the compassionate, competent care families deserve.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels of University Park in Richmond, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy haircuts, styling, and other personal grooming needs. Residents can also relax and unwind in their fully furnished private rooms with access to cable or satellite TV.
Transportation is provided by the community for non-medical purposes such as shopping trips or social outings. Additionally, there is a transportation arrangement service available for residents who need assistance getting to doctors' appointments.
The Laurels of University Park boasts a variety of on-site amenities including a computer center for residents to stay connected with loved ones, a fitness room to promote physical wellness, and a gaming room for recreational activities. Residents can also take advantage of the beautiful outdoor space and garden areas.
Dining at The Laurels of University Park is restaurant-style, giving residents the opportunity to enjoy delicious meals catered to their dietary needs or restrictions. Special dietary requirements are accommodated to ensure each resident's nutritional needs are met.
Care services at the community include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers for those who may need it. Medication management is provided to ensure that residents receive their medications in a timely manner. The community also offers mental wellness programs aimed at promoting emotional well-being.
Residents can engage in various activities organized by the community such as fitness programs, planned day trips, and scheduled daily activities. Additionally, residents have the opportunity to participate in resident-run activities which encourage social interaction among peers.
Located in Richmond, VA, The Laurels of University Park benefits from its proximity to several amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have convenient access to essential services and entertainment options.
The Laurels of University Park presents a premium option for individuals seeking assisted living, with costs that reflect the quality of care and amenities provided. For semi-private rooms, residents can expect to pay $5,400 per month, significantly higher than the average rates in Henrico County at $3,975 and across Virginia at $3,991. Private room accommodations are similarly positioned at $6,120 per month, surpassing local and state averages of $4,535 and $4,684 respectively. This pricing structure illustrates The Laurels' commitment to delivering exceptional services in a desirable environment, catering to those who prioritize comfort and comprehensive support in their living arrangements.
The Laurels Of University Park is located at 2420 Pemberton Road, Richmond, VA 23233 in Henrico County, Virginia
The Laurels Of University Park on seniors.fyi includes 9 photos including images showing interior, outdoor, dining, bedroom, landscaping, decor, building, architecture, and more.
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Interior
Decor
Building
Architecture
Bedroom
Windows
Dining
Landscaping
