The Laurels Of University Park in Richmond, VA
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2420 Pemberton Road, Richmond, VA 23233
For more information about senior living options: (844) 490-3973
The Laurels of University Park presents a premium option for individuals seeking assisted living, with costs that reflect the quality of care and amenities provided. For semi-private rooms, residents can expect to pay $5,400 per month, significantly higher than the average rates in Henrico County at $3,975 and across Virginia at $3,991. Private room accommodations are similarly positioned at $6,120 per month, surpassing local and state averages of $4,535 and $4,684 respectively. This pricing structure illustrates The Laurels' commitment to delivering exceptional services in a desirable environment, catering to those who prioritize comfort and comprehensive support in their living arrangements.
| Floor plans | The Laurels Of University Park | Henrico County | Virginia |
|---|---|---|---|
| Semi-Private | $5,400 | $3,975 | $3,991 |
| Private | $6,120 | $4,535 | $4,684 |
The Laurels of University Park is described as a wonderful community of professionals with helpful staff like Jessica who answer questions. The admissions team is friendly and on top of residents' needs from start to finish. Wound care, nursing care, and PT/OT are exceptional, delivered by a high-quality staff who truly care. The therapy team is among the best in skilled nursing facilities, with therapists like Stacy, Carmina, and Wendy delivering outstanding care. The facility is consistently clean, well maintained, and safe, with a welcoming atmosphere. Social workers and administration are dedicated, responsive, and supportive, with staff such as Dineen, Kenya, and Charisse highlighted. Residents are treated like family, and staff regularly celebrate birthdays and milestones. Laurels is highly recommended for rehab and long-term care due to the level of care and attention. The staff create a positive, collaborative culture, which is praised by nursing students during clinical rotations. End-of-life care is described as compassionate and supportive.
The staff were lazy and the rooms dirty, with another resident's belongings left in a room. The facility was disorganized and unprofessional, and some staff would lie to families. Medications were not administered correctly or on time, causing pain and distress. Call bells were not answered promptly, leaving residents waiting for help. The place smelled terrible and residents were not bathed regularly, indicating neglect. Administration was horrible and communication among staff was poor, with discharges mishandled. Personal belongings often went missing during transfers.The Laurels Of University Park is best suited for seniors who need serious post-acute rehabilitation or skilled nursing care and who can rely on a strongly collaborative care team to drive progress. It works well for residents who respond to intensive PT/OT, wound and medical management, and a hospital-like care environment where multiple disciplines coordinate around a clear plan. This community rewards families who are prepared to stay engaged - advocating for medications, monitoring care conferences, and maintaining steady phone or in-person check-ins. Short-term rehab and goal-driven recovery are where the facility tends to shine, especially when the family can partner with admissions and clinical leadership to set expectations, milestones, and discharge goals. Those seeking a consistently quiet, homelike vibe without the intensity of a hospital setting may want to consider other avenues.
On the upside, the Laurels consistently earns praise for high-quality therapy and attentive clinical care. Families repeatedly cite exceptional PT/OT experiences, strong wound care, and nurses and aides who treat residents with genuine care and courtesy. The therapy teams - often highlighted by therapists and managers who coordinate quickly and clearly - deliver noticeable gains, sometimes moving patients from bed confinement toward standing or walking with support in a relatively short window. The facility also wins for its cleanliness, its supportive social work staff, and the ability to mobilize transportation and discharge planning when needed. Across wings, residents and families frequently describe staff as engaged, compassionate, and willing to go the extra mile to keep loved ones informed and involved.
Yet the experience is not uniform, and the most serious concerns center on consistency and communication in the administrative and bedside routines. Several families report delayed or missing medication administration, gaps in call-light responsiveness, and rooms or common areas not kept to expected cleanliness, particularly in transition periods or during busy shifts. There are accounts of miscommunication between nursing, pharmacy, and family members, with some families feeling unheard by administration or dissatisfied with follow-through after complaints. The most wrenching reviews recount declines in safety culture - missing safety rails, lingering odors, and disjointed protocols - that erode trust even when clinical care remains capable on the floor. These inconsistencies create real risk for residents who are highly dependent or memory-impaired.
Despite these concerns, the pros can meaningfully offset the cons for the right resident. When therapy is working and medical teams are proactive, families affirm strong recoveries and improved independence, sometimes accompanied by a compassionate, family-like atmosphere that eases transitions back home. There is evidence of ongoing improvement under newer leadership in recent months, with several reviews highlighting better communication, more reliable updates, and a more attentive approach to patient and family questions. In practice, this means the Laurels can deliver excellent rehab outcomes for those who have advocates at the bedside or a trusted family liaison who can monitor daily care, coordinate with social workers, and escalate issues before they become crises.
For families actively evaluating options, key questions should be focused and concrete. During tours, demand specifics about med-pass protocols, how medication changes are communicated and verified, and the cadence of bedside rounds. Probe the day-to-day responsiveness of call bells, the staffing mix on evenings and weekends, and the facility's process for cleaning and room turnover. Talk with therapy staff, social workers, and unit managers about discharge planning, transportation logistics, and the availability of meaningful activities that fit the resident's interests. Ask for recent examples of care conferences and how families are incorporated into those conversations. Above all, verify that the current leadership team has a track record of addressing concerns promptly and transparently.
In sum, The Laurels Of University Park stands out as a capable, often excellent venue for rehab-heavy care and skilled nursing, especially when the patient can leverage strong therapy outcomes and a collaborative care ethos. It is less reliable for families seeking an ultra-consistent administrative experience, flawless medication management, or a consistently homelike atmosphere with minimal hospital-style friction. The prudent approach is to lean into the many positive testimonials about therapy, staff compassion, and clinical competence, while diligently validating current med protocols, communication practices, and housekeeping standards with both clinical leaders and frontline caregivers. For the right family, with the right advocate in place, this community can be a profound place of recovery and support. For others, alternatives that promise steadier administrative reliability and fewer care-gap risks may be worth exploring.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
Swimming pool / hot tubSwimming pools and hot tubs are important for seniors as they provide a safe and enjoyable way to stay active, improve mobility, reduce joint pain, and promote relaxation. Regular use of these amenities can contribute to overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels of University Park in Richmond, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy haircuts, styling, and other personal grooming needs. Residents can also relax and unwind in their fully furnished private rooms with access to cable or satellite TV.
Transportation is provided by the community for non-medical purposes such as shopping trips or social outings. Additionally, there is a transportation arrangement service available for residents who need assistance getting to doctors' appointments.
The Laurels of University Park boasts a variety of on-site amenities including a computer center for residents to stay connected with loved ones, a fitness room to promote physical wellness, and a gaming room for recreational activities. Residents can also take advantage of the beautiful outdoor space and garden areas.
Dining at The Laurels of University Park is restaurant-style, giving residents the opportunity to enjoy delicious meals catered to their dietary needs or restrictions. Special dietary requirements are accommodated to ensure each resident's nutritional needs are met.
Care services at the community include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers for those who may need it. Medication management is provided to ensure that residents receive their medications in a timely manner. The community also offers mental wellness programs aimed at promoting emotional well-being.
Residents can engage in various activities organized by the community such as fitness programs, planned day trips, and scheduled daily activities. Additionally, residents have the opportunity to participate in resident-run activities which encourage social interaction among peers.
Located in Richmond, VA, The Laurels of University Park benefits from its proximity to several amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have convenient access to essential services and entertainment options.
The Laurels of University Park presents a premium option for individuals seeking assisted living, with costs that reflect the quality of care and amenities provided. For semi-private rooms, residents can expect to pay $5,400 per month, significantly higher than the average rates in Henrico County at $3,975 and across Virginia at $3,991. Private room accommodations are similarly positioned at $6,120 per month, surpassing local and state averages of $4,535 and $4,684 respectively. This pricing structure illustrates The Laurels' commitment to delivering exceptional services in a desirable environment, catering to those who prioritize comfort and comprehensive support in their living arrangements.
The Laurels Of University Park is located at 2420 Pemberton Road, Richmond, VA 23233 in Henrico County, Virginia
The Laurels Of University Park on seniors.fyi includes 9 photos including images showing interior, outdoor, dining, bedroom, landscaping, decor, building, architecture, and more.
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Interior
Decor
Building
Architecture
Bedroom
Windows
Dining
Landscaping
