The Westmont at Short Pump Community

Cons

• Westmont had payment issues with a band that performed there, causing delays and lack of communication for over 5 weeks before legal counsel was involved.
• Despite overall positive experiences, multiple reviews indicate slow responses from administrative staff, leading to unanswered questions and concerns.
• There were not enough Certified Nursing Assistants (CNAs) available for residents, which contributed to unsafe situations, including one resident falling and breaking her hip.
• Medication management issues were reported, with instances of overmedication and missed dosages occurring frequently.
• Staff availability was inconsistent; families needed to show up daily to ensure their loved ones received necessary medications or care.
• Some residents experienced long wait times for meals in the dining room, causing dissatisfaction with service during meal times.

Review

Westmont is a community that has garnered mixed feedback from various individuals who have interacted with its services, especially concerning the care of elderly residents and the provision of activities. Among those who have shared their experiences are family members of residents, staff involved in assisting with care, and even performers who brought entertainment to the facility. A common theme throughout these reviews is a recognition of Westmont's dedication to providing a warm and welcoming environment for its residents but also an acknowledgment of some operational challenges.

The overall atmosphere at Westmont has been frequently described as positive and supportive. Many reviewers express appreciation for the staff's kindness and patience towards residents. Family members report that their loved ones feel comfortable and engaged in community life, enjoying activities such as Bible study, exercise classes, and crafts. One reviewer highlighted the exceptional performance of the Inspiritas Memory Care Director, praising her ability to connect with residents compassionately. Another mentioned how staff consistency has been beneficial not only for their family member but also for themselves in reducing anxiety about care quality.

Despite these favorable impressions, several significant concerns surfaced regarding communication and staffing issues within Westmont's operations. Some reviewers encountered delays in receiving responses from administrative staff, which led to frustrations over unanswered questions about care plans and medication management. One particular review pointed out that when trying to address medication-related issues or inquiries about daily care needs, families often found it necessary to visit the facility personally due to slow email responses or unavailability on phone calls.

Moreover, specific incidents raise concerns about safety standards. For example, one reviewer recounted how their mother suffered a fall resulting in a broken hip primarily attributable to insufficient staffing levels among Certified Nursing Assistants (CNAs). While many praised the emotional support offered by on-ground staff members, there was an evident need for better oversight regarding medical assistance to ensure resident safety during activities like bathroom visits.

The dining experience at Westmont received both positive remarks and constructive criticism; while many appreciated good food options available for residents—some even likening meals to restaurant quality—there were reports of inefficiencies in service delivery times during meal hours. Reviews indicated that there were instances where residents experienced considerable wait times before being served meals during dining hours; this discrepancy suggests a need for enhancing operational coordination within food services.

In terms of facilities themselves, Westmont is frequently lauded for its modern amenities and stylish interior design. Visitors noted its cleanliness and beautiful ambiance as appealing factors contributing positively to the overall experience at the community. Such features make it attractive for potential new residents seeking comfortable living situations while remaining close within reach of family members or caregivers.

In conclusion, while Westmont proudly offers an inviting atmosphere supported by dedicated staff members committed to caring for seniors’ needs, it grapples with critical operational areas such as communication effectiveness with families and staffing adequacy ensuring comprehensive resident support. It seems paramount for management at Westmont to address some recurring concerns raised by families while maintaining high standards of service excellence they aim for—a balance that promises continued improvement in delivering remarkable experiences not just limited solely through words but tangible actions moving forward.

Located in Glen Allen, Virginia, this area offers a convenient and easily accessible range of amenities for seniors. With multiple pharmacies, including Walgreens and CVS Pharmacy, nearby, healthcare needs are well catered for. There are also several restaurants offering a variety of dining options such as The Cheesecake Factory and Chipotle Mexican Grill. For entertainment, Regal Short Pump & IMAX theater is just a short distance away. In terms of medical care, there are reputable facilities like Virginia Women's Center and Patient First within close proximity. Additionally, places of worship like Gayton Baptist Church provide spiritual fulfillment for residents. With cafes like Starbucks and Panera Bread for socializing and transportation options like Amtrak available nearby, this area offers convenience and comfort for seniors looking to settle in Glen Allen.

Pharmacies

• Wegmans (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Gunn's Pharmacy (3.6 miles)

Restaurants

• The Cheesecake Factory (1.2 miles)
• Chipotle Mexican Grill (1.3 miles)
• The Daily Kitchen & Bar (1.4 miles)
• Red Salt Chophouse and Sushi (1.4 miles)
• Taco Bell (1.5 miles)
• Chick-Fil-A (1.6 miles)
• McDonald's (1.6 miles)

Theaters

• Regal Short Pump & IMAX (1.3 miles)

Physicians

• Associates In Pediatrics (1.6 miles)
• Virginia Women's Center (1.6 miles)
• Patient First (1.6 miles)
• Commonwealth Allergy and Asthma (1.8 miles)
• Commonwealth Primary Care - Wyndham (1.8 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (2.4 miles)
• Innsbrook Primary Care (2.6 miles)

Places of Worship

• Gayton Baptist Church (1.9 miles)
• St Matthews United Methodist Church (3.4 miles)
• Richmond Virginia Temple (4.5 miles)
• Sri Sai Narayanan Organizations (5.1 miles)
• Staples Mill Road Baptist Church (5.4 miles)
• Second Baptist Church (6.1 miles)
• St Peter's United Methodist Church (7.7 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (5.6 miles)
• Panera Bread (6.5 miles)
• Panera Bread (9 miles)
• Starbucks (9.2 miles)

Transportation

• Amtrak (7.6 miles)
• Hawk's Head Hunters (8.5 miles)

Hospitals

• St Marys South Building (8.3 miles)