The Westmont at Short Pump

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  • Interior

    A cozy and elegant living room with stylish furniture and a warm ambiance.

  • Decor

    A cozy, well-lit bedroom featuring a comfortable bed and a dresser.

  • Living Room

    A modern apartment kitchen with white cabinets and a view into the living room.

  • Building

    A large white building with columns under a bright sunny sky.

  • Bedroom

    A cozy and elegantly decorated bedroom featuring a bed with patterned bedding, nightstands with lamps, framed art on the wall, and a round mirror.

  • Windows

    A cozy living room with elegant furniture and stylish decor.

  • Dining

    A spacious and elegantly designed dining room with multiple tables and chairs arranged in a symmetrical pattern.

  • Kitchen

    A modern kitchen with a sleek design featuring a large countertop, bar stools, and pendant lighting.

  • Lighting

    A well-lit art gallery showcasing a collection of framed paintings displayed on white walls.

  • Artwork

    A modern living room with a gray sofa, striped ottoman, and elegant decor.

  • Bathroom

    A clean and accessible bathroom with a sink, mirror, toilet, and shower.

  • Appliances

    A modern open-layout kitchen and living area with stylish furnishings.

  • Exercise Equipment

    A clean and spacious gym with various exercise machines and fitness equipment.

  • Salon

    A modern hair salon interior with styling chairs, mirrors, and hair washing stations.

The Westmont at Short Pump

14399 North Gayton Road, Glen Allen, VA 23059

For more information about senior living options: (844) 490-3973

4.8 from 100 reviews
5 stars
93
4 stars
1
3 stars
0
2 stars
2
1 stars
4

Assisted Living

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    Overall Review of The Westmont at Short Pump

    Pros

    • pro The staff are warm and the environment is beautiful, making Westmont stand out.
    • pro The community is amazing, with great employees and a great location.
    • pro It is one of the greatest communities, with staff that are amazing, welcoming, and genuinely caring for residents.
    • pro The atmosphere at Westmont is great.
    • pro Visitors feel warmth and care upon entering; Jade is helpful, patient, and attentive.
    • pro Front desk staff are welcoming and the nursing team is amazing, giving families peace of mind.
    • pro The community feels like a second home for families.
    • pro Residents moving to The Westmont in Short Pump describe it as the best decision, with beautiful views, accommodating staff, and plentiful activities.
    • pro The facility is amazing; staff care about the quality of living and create an inviting, welcoming environment.
    • pro The Westmont at Short Pump is a beautiful community; the executive director is warm and helpful, and Allison is knowledgeable and friendly.
    • pro The staff are enthusiastic and welcoming.
    • pro Trayanna Johnson is praised for compassionate care and easing difficult times.

    Cons

    • pro Westmont is blatantly disrespectful to musicians, freelancers, and the local community.
    • pro After the gig, Westmont refused to pay and did not respond to phone calls or emails, taking almost three months to resolve the payment.
    • pro A 1-star review alleged that Josh Pachter had to fight Westmont for payment and was paid many months later.
    • pro There was no explanation given for the delay or poor treatment.

    Review

    Westmont at Short Pump has emerged in this community as a standout example of what a senior living experience can be when warmth, care, and beauty come together in one place. Across multiple voices, residents, families, and visitors describe a setting that feels not just well managed but genuinely inviting. The building is consistently praised for its aesthetics and ambiance, with many noting the moment they step inside and are greeted by a welcoming front desk and a hive of friendly faces. Review after review repeats a simple sentiment: the environment is bright, the atmosphere is uplifting, and the location is convenient, making Westmont feel like a natural home base for aging with grace.

    The heart of the place, however, is described as the people who make up the Westmont community. The staff frequently receive high praise for their warmth, attentiveness, and professionalism. Families express tremendous peace of mind knowing that the residents are in capable, caring hands, from the front desk to the nursing team. One reviewer highlights the consistent kindness of the staff, noting that they greet residents and visitors with smiles and go above and beyond to ensure residents' needs are met. Another writes that the nursing team is "nothing short of amazing" and that the care feels deeply personal, underscoring a culture where residents aren't just customers but people who matter.

    A defining thread across many accounts is an emphasis on personalized onboarding and ongoing support. Several reviews recount onboarding experiences that left family members feeling assured about the transition. In one particularly vivid memory, a relative describes an onboarding that felt compassionate and professional, with a staff member named Jade who was patient, attentive, and meticulous in handling every detail. The sense conveyed is that the community prioritizes clear communication, thoughtful guidance, and a welcoming tone from day one - traits that recurred in later visits and tours as well.

    For residents and their families, Westmont at Short Pump also represents a true home rather than a facility. A recurring theme is the feeling of warmth upon arrival, from the aroma of fresh bread during tours to the sight of resident-friendly spaces and a design that invites easy socializing. Several accounts emphasize the domestic, homey feel: large, tasteful common areas; the comfort of living spaces with beautiful views; and amenities that allow residents to pursue interests and maintain independence. The presence of a pet-friendly policy - illustrated by a resident who cherishes her cat, Kramer - adds to the sense that Westmont is a place where daily life can continue with familiar comforts. The option to attend a variety of activities and even ride the Westmont van to engage with the broader community is highlighted as a meaningful benefit that enriches residents' days.

    The quality of life at Westmont is further reinforced by dramatic, tangible examples of care in practice. A number of reviewers mention the availability of activities, social events, and opportunities to learn and participate. They describe a calendar full of options and a culture that encourages residents to stay active and engaged. The ambiance - an inviting lobby with a large fireplace, a clean and well-maintained environment, and a general sense of "home" - is repeatedly cited as setting the tone for daily life. In this vein, several people note how the staff respond to individual needs with attentiveness and a level of respect that makes conversations feel collaborative and reassuring rather than transactional.

    Amidst the overwhelmingly positive narratives, there are also reminders of the complexities that can accompany any senior living community. One notably critical account recounts a difficult experience with a local musician and nonprofit collaboration, describing a situation in which Westmont agreed in writing to donate after a performance but then delayed payment for months, eventually requiring legal intervention to resolve. This account, which also mentions a negative review by Josh Pachter who recounted a similar payment dispute, stands in stark contrast to the otherwise consistent praise. It serves as a sobering reminder that even highly regarded communities can face challenging moments and that professional relationships with external partners require careful and timely follow-through.

    Beyond the occasional nudge toward accountability, several standout staff members repeatedly surface in these stories as exemplars of the Westmont spirit. Two names that appear with frequency are Allison and the Executive Director, both of whom are described as highly knowledgeable, welcoming, and patient with questions. Whether during tours, open houses, or open conversations with families, these leaders are credited with setting a tone of openness, empathy, and thorough information-sharing. The consistency of these impressions - accompanied by tours and in-person interactions - helps illustrate why prospective residents and their families might place a high value on meeting the people who would be caring for their loved ones.

    In sum, the collection of experiences paints a portrait of Westmont at Short Pump as a community that excels in hospitality, care, and aesthetics, with staff who are deeply invested in the well-being and happiness of residents. The location and design contribute to a sense of comfort and belonging, while the availability of engaging activities, supportive transportation options, and pet-friendly policies adds depth to daily life. The testimonials collectively celebrate a place that feels like a home away from home, where residents are known by name, their preferences remembered, and their families offered real reassurance. At the same time, they acknowledge that no organization is immune to disagreements or missteps, underscoring the importance of transparency and accountability in every partnership Westmont forges. Overall, Westmont at Short Pump emerges as a community that many would eagerly recommend to loved ones seeking a warm, capable, and beautifully appointed place to live.

    Features

    Housing

    • 170 resident community capacity 170 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Richmond International (20 miles away) Richmond International (20 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Westmont at Short Pump in Glen Allen, VA is an assisted living community that provides a wide range of amenities and care services to its residents. The community features a beauty salon, where residents can get pampered and look their best. There is also cable or satellite TV available for entertainment purposes.

    Transportation is an important aspect of the community, and they offer both community operated transportation and transportation arrangement services. This ensures that residents can easily access the places they need to go, whether it be for medical appointments or social outings.

    The Westmont at Short Pump has a computer center equipped with Wi-Fi/high-speed internet, allowing residents to stay connected with loved ones and keep up with their online interests. For those who enjoy gaming, there is a dedicated gaming room available as well.

    Outdoor space and gardens provide a peaceful environment for residents to relax and enjoy nature. The dining room offers restaurant-style dining where meals are prepared and served by the staff. Special dietary restrictions can be accommodated.

    To encourage physical fitness, there is a fitness room where residents can engage in exercise programs designed specifically for them. A small library is available for those who enjoy reading.

    For care services, the community provides 24-hour call system and supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is offered by trained staff. Medication management is provided to ensure that residents take their medication correctly.

    The Westmont at Short Pump emphasizes mental wellness through its mental wellness program. This may include activities or therapies that promote cognitive stimulation and emotional well-being.

    Residents have access to concierge services which can assist with various needs or questions they may have. Planned day trips allow residents to explore new places and create lasting memories. Resident-run activities are also organized within the community itself.

    In terms of location, The Westmont at Short Pump benefits from being near several amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.

    Overall, The Westmont at Short Pump provides a comfortable and enriching environment for seniors who require assistance with daily activities while offering a range of amenities and care services to meet their individual needs.

    Videos

    Nearby Places of Interest

    Pharmacies

    • Wegmans (1.2 miles)
    • Walgreens (1.4 miles)
    • Walgreens (1.7 miles)
    • CVS Pharmacy (1.7 miles)
    • CVS Pharmacy (2.6 miles)
    • CVS Pharmacy (2.6 miles)
    • Gunn's Pharmacy (3.6 miles)

    Restaurants

    • The Cheesecake Factory (1.2 miles)
    • Chipotle Mexican Grill (1.3 miles)
    • The Daily Kitchen & Bar (1.4 miles)
    • Red Salt Chophouse and Sushi (1.4 miles)
    • Taco Bell (1.5 miles)
    • Chick-Fil-A (1.6 miles)
    • McDonald's (1.6 miles)

    Theaters

    • Regal Short Pump & IMAX (1.3 miles)

    Physicians

    • Associates In Pediatrics (1.6 miles)
    • Virginia Women's Center (1.6 miles)
    • Patient First (1.6 miles)
    • Commonwealth Allergy and Asthma (1.8 miles)
    • Commonwealth Primary Care - Wyndham (1.8 miles)
    • The Ellen Shaw de Paredes Institute for Women's Imaging (2.4 miles)
    • Innsbrook Primary Care (2.6 miles)

    Places of Worship

    • Gayton Baptist Church (1.9 miles)
    • St Matthews United Methodist Church (3.4 miles)
    • Richmond Virginia Temple (4.5 miles)
    • Sri Sai Narayanan Organizations (5.1 miles)
    • Staples Mill Road Baptist Church (5.4 miles)
    • Second Baptist Church (6.1 miles)
    • St Peter's United Methodist Church (7.7 miles)

    Cafes

    • Starbucks (2.4 miles)
    • Starbucks (5.6 miles)
    • Panera Bread (6.5 miles)
    • Panera Bread (9 miles)
    • Starbucks (9.2 miles)

    Transportation

    • Amtrak (7.6 miles)
    • Hawk's Head Hunters (8.5 miles)

    Hospitals

    • St Marys South Building (8.3 miles)

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