The Westmont at Short Pump in Glen Allen, VA
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14399 North Gayton Road, Glen Allen, VA 23059
For more information about senior living options: (844) 490-3973
The staff are warm, welcoming, and genuinely care for residents. The Westmont's environment is beautiful and resort-like. Families feel the Westmont is a second home for their loved ones. The front desk staff and the nursing team are consistently friendly and amazing. The Life Enrichment team keeps residents active, engaged, and well cared for. Allison and Anna are repeatedly praised for their helpful, patient, and knowledgeable service. The dining options and chef-prepared meals are excellent. The leadership and administration are organized, attentive, and responsive to families' questions.
One review claims Westmont is blatantly disrespectful to musicians, freelancers, and the local community. Westmont refused to pay after a concert and delayed payment for months, requiring legal action to force payment. The memory care unit is criticized for poorly trained and supervised staff who yell at residents, with no regularly licensed memory care experts. The food and overall quality reportedly declined, with comments that it has gone downhill in both quality and quantity. A family member reported a severe lapse in care, including no shower for 9 days and leadership failing to provide a care plan after multiple requests. The ambassador program is said not to exist, and move-in coordination is poorly executed. The price is described as incredibly steep, leaving the reviewer dissatisfied.The Westmont at Short Pump is best suited for families seeking a luxe, resort-like senior living experience that emphasizes vibrant living, strong community, and aging-in-place flexibility. It works exceptionally well for seniors who are independent now but may appreciate assisted options later, thanks to apartments designed to adapt to changing care needs. The memory care option (Inspiritas) is well-integrated into the campus, appealing to families who want a seamless transition within the same address. Pet-friendly policies, spacious floor plans with appealing views, on-site dining, spa and salon services, and a robust life-enrichment calendar make this community ideal for residents who want daily engagement, social connection, and a sense of "home" rather than a clinical setting.
But there are clear reasons some families may want to consider alternatives. For those whose priority is ultra-consistent, tightly regulated memory-care operations with unwavering staffing - especially around shifts, training, and immediate responses - some reviews signal gaps in the memory-care experience. A few families have faced disorganization around move-in timelines, care-plan documentation, and follow-through on administrative promises. Budget-conscious families may also want to compare pricing and value against other upscale options, since the Westmont's premium amenities and dining come with a premium price tag. In short, if predictable, highly streamlined operations are non-negotiable, it pays to scrutinize the intake process and memory-care staffing levels during tours and references.
The main strengths of Westmont's offering clearly offset these potential drawbacks. The campus reads as a true resort for seniors: the lobby and public spaces are stunning, all staff across the front desk, nursing team, and life-enrichment team convey warmth, and the overall culture centers on genuine care. The life-enrichment program - led by Rebecca Merritt and colleagues - creates a constant flow of activities, outings, and themed events that keep residents engaged and feeling valued. Dining, described in multiple reviews as restaurant-quality with chef-driven menus, plus on-site amenities like a spa, salon, theatre, and multiple activity rooms, supply tangible daily value that reduces the impact of any administrative rough spots. The ability to age in place within the same apartment, combined with a memory-care option in a familiar setting, provides real peace of mind for families planning long horizons.
That said, the cons are not imaginary and deserve deliberate attention in the decision process. When leadership turnover and inconsistent communication surface, they can ripple into move-in coordination and care-plan development. A handful of residents or families report delays in follow-up or questions that aren't answered promptly, and one review highlights a broader concern about the memory-care unit's staffing and training. Yet the overwhelmingly positive experiences center on well-trained nursing staff, attentive aides, and a robust caregiving ecosystem that keeps residents safe, well-medicated when needed, and continually engaged. The practical takeaway: during tours, press for specifics on care-plan timelines, who will shepherd the transition, and a clear line of contact for ongoing questions. Vet the memory-care team for licensed oversight and training cadence.
In the end, The Westmont at Short Pump stands out as a premier option for families who prize a polished, active, connected living environment with aging-in-place flexibility and strong daily programming. It is particularly compelling for those who want a high-end setting with extensive amenities, excellent dining, and a signature life-enrichment program that creates a daily sense of belonging. For families where memory-care reliability, steady administrative responsiveness, and transparent, fully documented care planning are non-negotiable, it remains essential to conduct thorough due diligence, request direct access to leadership, and verify the specifics of the Inspiritas program and staffing. When those boxes are checked, this campus consistently delivers the safe, warm, and dynamic home-like experience that families are seeking.
170 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Westmont at Short Pump in Glen Allen, VA is an assisted living community that provides a wide range of amenities and care services to its residents. The community features a beauty salon, where residents can get pampered and look their best. There is also cable or satellite TV available for entertainment purposes.
Transportation is an important aspect of the community, and they offer both community operated transportation and transportation arrangement services. This ensures that residents can easily access the places they need to go, whether it be for medical appointments or social outings.
The Westmont at Short Pump has a computer center equipped with Wi-Fi/high-speed internet, allowing residents to stay connected with loved ones and keep up with their online interests. For those who enjoy gaming, there is a dedicated gaming room available as well.
Outdoor space and gardens provide a peaceful environment for residents to relax and enjoy nature. The dining room offers restaurant-style dining where meals are prepared and served by the staff. Special dietary restrictions can be accommodated.
To encourage physical fitness, there is a fitness room where residents can engage in exercise programs designed specifically for them. A small library is available for those who enjoy reading.
For care services, the community provides 24-hour call system and supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is offered by trained staff. Medication management is provided to ensure that residents take their medication correctly.
The Westmont at Short Pump emphasizes mental wellness through its mental wellness program. This may include activities or therapies that promote cognitive stimulation and emotional well-being.
Residents have access to concierge services which can assist with various needs or questions they may have. Planned day trips allow residents to explore new places and create lasting memories. Resident-run activities are also organized within the community itself.
In terms of location, The Westmont at Short Pump benefits from being near several amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This ensures that residents have easy access to essential services and entertainment options in the surrounding area.
Overall, The Westmont at Short Pump provides a comfortable and enriching environment for seniors who require assistance with daily activities while offering a range of amenities and care services to meet their individual needs.
The Westmont at Short Pump is located at 14399 North Gayton Road, Glen Allen, VA 23059 in Henrico County, Virginia
The Westmont at Short Pump on seniors.fyi includes 17 photos including images showing interior, decor, living room, bedroom, kitchen, windows, bathroom, salon, and more.
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Interior
Decor
Living Room
Building
Bedroom
Windows
Dining
Kitchen
Lighting
Artwork
Bathroom
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Exercise Equipment
Salon
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