Residents and families repeatedly describe staff as welcoming and attentive to their day-to-day needs.
Many reviewers talk about feeling greeted right away and having a staff that is friendly and professional. Several also mention that care teams respond to concerns and help with transitions, including onboarding and settling in. A reviewer also notes staff know residents by name and stay attentive.
differentiator2 reviews mention this
Medical care support during transitions
Residents and families describe hands-on nursing support when health needs change.
At least two reviewers highlight nursing and medical follow-through as meaningful, including situations involving hospice and day-to-day medication needs. One family describes nurses and CNAs making a difficult period feel manageable and providing compassionate support. Another reviewer describes nursing contacting family when a resident is not feeling well and coordinating medication changes.
caveat2 reviews mention this
Memory care gets mixed feedback
Memory care reviews include concerns about staffing and the amount of stimulation.
Two reviews mention memory care specifically and raise issues that stand out from the otherwise positive feedback. One reviewer describes staff as poorly trained or supervised and reports yelling at residents, with limited memory care expertise. Another reviewer says memory care activities are minimal and that TV is the main source of stimulation.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
170 resident community capacity
Types of Care
Assisted Living
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Richmond International (20 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Pharmacies
Wegmans (1.2 miles)
Walgreens (1.4 miles)
Walgreens (1.7 miles)
CVS Pharmacy (1.7 miles)
CVS Pharmacy (2.6 miles)
CVS Pharmacy (2.6 miles)
Gunn's Pharmacy (3.6 miles)
Restaurants
The Cheesecake Factory (1.2 miles)
Chipotle Mexican Grill (1.3 miles)
The Daily Kitchen & Bar (1.4 miles)
Red Salt Chophouse and Sushi (1.4 miles)
Taco Bell (1.5 miles)
Chick-Fil-A (1.6 miles)
McDonald's (1.6 miles)
Theaters
Regal Short Pump & IMAX (1.3 miles)
Physicians
Associates In Pediatrics (1.6 miles)
Virginia Women's Center (1.6 miles)
Patient First (1.6 miles)
Commonwealth Allergy and Asthma (1.8 miles)
Commonwealth Primary Care - Wyndham (1.8 miles)
The Ellen Shaw de Paredes Institute for Women's Imaging (2.4 miles)
The Westmont at Short Pump on seniors.fyi includes 17 photos including images showing interior, decor, living room, bedroom, kitchen, windows, appliances, bathroom, and more.
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